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Highland City Club
Presidents Leadership Class
Halestorm Recitation
City Club is a safe place for passionate and caring people to
explore our differences, discover our common ground, and enrich
our world while having a good time.
Mission Statement
Examine City Club’s current
membership, programs, special events,
and overall role within the community
and identify opportunities and make
recommendations for growth and
improvements in the future.
Challenge:
Objectives
Application of the HCD Model
Outcomes & Deliverables
Insights & Lessons
Human
Centered
Design
Discover → Ideate → Prototype
Lunches
Meetings with
Management
Analogous Clubs
Survey
Brainstormed and
Consolidated
Possible Solutions
Tangible and
Intangible
Deliverables for
Members and
Management
Discover → Ideate → Prototype
Lunches
Meetings with
Management
Analogous Clubs
Survey
Brainstormed and
Consolidated
Possible Solutions
Tangible and
Intangible
Deliverables for
Members and
Management
Membership Survey
36% of members responded
74.5% of respondents were age 50+
Survey showed several common themes 7.3%
Cost
Diversity
Ownership
Disconnect
Survey Feedback:
Discover → Ideate → Prototype
Lunches
Meetings with
Management
Analogous Clubs
Survey
Brainstormed and
Consolidated
Possible Solutions
Tangible and
Intangible
Deliverables for
Members and
Management
Want for increased guest attendance
Free Guest Passes
How might we facilitate an environment with a
diverse perspective?
Desire for Work Friendly Space
Working Environment
How might we increase attendance?
Members value diversity
Timed Lunch Discussion
How might we attract new ideas?
Desire to Unite All Members
Discover common ground
How might we engage all members?
“State of the City Club”
Annual Barbecue
Past, Present, Future
Strengthen Community
Outcomes
&
Deliverables
Tangibles:
Executive Summary of the Club
Membership Plan
List of potential programs
Intangibles:
Feedback Friendly Environment
Insight into Younger Generations
Insights
&
Lessons
Concrete changes
Difficulty to find consensus
Initial interpretation
Failures and Lessons
Insights and Reflections
Shared leadership
Communication
Respectful environment
Adaptable work loads
Openness to help
Opportunities available
Final
Thoughts
Questions?

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Notas del editor

  1. Steve
  2. Ryan Talking point about lunches
  3. As an introduction to our presentation, we are going to share our initial challenge. Steve
  4. Steve
  5. Steve
  6. Ryan
  7. Ryan
  8. Ryan
  9. 55 responses out of 151 members
  10. Ryan
  11. Ryan
  12. Ryan
  13. Ryan
  14. K.Lu Insight: there were a large number of responses from the member survey voicing a desire for a more diverse opinions in program lunch discussions. Asked: How might we increase this diversity, based on what we learned from the survey results? Solution: Timed Lunch Discussions - encourages concise and meaningful responses and discussions and allows any and all members a chance to engage and share their opinions as well thus adding to the diversity of the ideas and thoughts amongst group members.
  15. K. Lu Insight: There was a strong desire for more unity amongst all members - including those involved and those more distant. So, in accordance with the City Club Mission Statement, we wanted to create an event that would encourage members and staff to discover their common ground and also engage all members in hopes of building even stronger connections with other members and the Club itself.
  16. K. Lu Solution: came up with the idea of the “State of the City Club” . SCC is a proposed idea that would ideally be held annually, most likely in the summer so they can take advantage of their beautiful grounds. The purpose of the SCC would be to bring all members - both highly active and less active - together to discuss the past present and future of the city club.
  17. Kristina
  18. Kristina
  19. Kristina
  20. Heidi
  21. Heidi
  22. Heidi
  23. During our time with the City Club, we defined a numbers of projects to undertake. We created an executive summary, reworked their membership plans, delivered proposals, and prototyped a “State of the City Club” address. We learned that by adjusting our expectations we were able to make a valuable contribution to the club. While it is unlikely that all of our ideas will be implemented, we believe that the “State of the City Club” will be, and that it will allow the City Club to unite around a common direction and build community. This will have a lasting positive impact on the club as a whole.