1. Comprehensive solutions
and support for high-
performing, cost-efficient
IT infrastructure
IT Services
Ricoh IT Services
Ricoh provides IT services that meet the
needs of small, medium and enterprise-
sized organisations. Our IT services
offer the expertise and flexibility to
ensure your IT resources deliver a lasting
strategic advantage, enabling you to
focus on your core business activities.

2. Flexible, high-quality IT solutions and services
2 - Ricoh IT Services
Ricoh’s IT services have the flexibility to cover a wide
range of IT requirements and budgets, including
on-premise and cloud-based delivery, and we can
continue supporting your organisation as your
needs develop.
Our local and international delivery network and
certified technology experts mean that we can
provide reliable, responsive IT support, wherever
and whatever the scale of your operations.
Our IT services make it easy to source and support
high-performance infrastructure without the need
for prohibitive capital investment. Our flexible range
of support services means that you only pay for the
resources you use, and our transparent, predictable
charging model makes it easy to plan the cost of
supporting your IT infrastructure.
Ricoh’s IT services are based on our proven track
record of delivering and supporting networked
devices, acting as a strategic support partner for
our customers’ information and communications
infrastructure.
Our services ensure your IT resources continue
to perform optimally. You can focus on activities
that add real value to your organisation with the
confidence that your IT can fully support your
development.
Ricoh’s IT services provide a complete range of solutions to meet
the IT needs of organisations of all types and sizes:
• Power Office for small organisations
• Pay Per Seat for mid-sized organisations
• Integrated IT Lifecycle Services for enterprise organisations
Based on Ricoh’s history of innovation and proven track record as
a strategic support partner to our customers, our IT services help
maximise cost-efficiency, reduce the need for upfront investment
in IT infrastructure and simplify budget management with
transparent regular charging.
All aspects of Ricoh’s IT provision are overseen by our industry-
renowned Service Desk capabilities, ensuring your organisation
benefits from simple, reliable and fully-coordinated IT
management.
Flexible, scalable IT delivery
Simple, cost-effective support
A proven, trusted partner
With Ricoh’s Service Desk providing a single point
of contact for the delivery of all our services, you
can simplify the process of managing your IT and
benefit from consistent high-quality performance
throughout.

3. The Ricoh difference
Ricoh’s IT services continue our proven track record of supporting the information and communication
processes that underpin effective business operations. Our IT provision is fully integrated with Ricoh’s
solutions for your imaging, communications and document infrastructure, ensuring consistent high-
performance throughout.
All our offerings provide secure, reliable support, based on technical innovation, industry best-
practices and our deep understanding of customer needs. Our strategic relationships with leading
technology suppliers ensure we have access to the latest technology and the insight to continue
developing the best solutions to address your IT challenges.
Across our entire offering we are committed to the continuous optimisation of the solutions and
support we deliver, as well as ensuring the sustainability of our services. With our dedicated support
team taking care of the performance of your IT infrastructure, you have the resources to increase
agility and grow your organisation’s competitive advantage.
Figure 1: Ricoh’s IT services provide a complete range of flexible and
scalable solutions to meet the needs of organisations of all sizes
Key Benefits
• Focus on your core
operations, confident
that Ricoh will ensure the
performance of your IT
• Gain full visibility into
the cost of supporting
your IT with transparent,
predictable charging
• Ensure your IT continues
to closely support your
needs, with flexible,
scalable services
• Simplify your IT
management using
Ricoh’s Service Desk
capabilities to coordinate
all IT provision
• Rely on proven,
sustainable and secure
IT resources and support,
based on industry best
practices
• Strengthen your
operations with IT
services that build upon
Ricoh’s heritage of
supporting information
and communication
processes within the
workplace
3 - Ricoh IT Services
M
ainten
ance
Installation
Su
pply
Management
Optim
i
sation
Support
Con
sultancy
Design
Integrate
d
IT
LifecycleSe
rvices Pow
erOffice
Pay Per Seat
Freedom to
focus on value
adding activity
Cloud
services
International
support & service
Integrated
menu of
enterprise
information
solutions
Dedicated
customer
support
team
Continuous
optimisation
Integrated
cross-service
management
Ricoh
IT services

4. • For small organisations
• Full pre-configured support for your IT infrastructure – Ricoh takes away your PC, server and network-related IT problems, meaning
you can stay focused on your core operations
• Rely on Ricoh as a single provider for all your IT services
• An initial remote assessment from Ricoh enables you to evaluate your existing IT challenges and identify areas for improvement
• All services are provided for a transparent, predictable charge, enabling full control over your IT expenditure
• Two service offerings available, covering PC, server and networking infrastructure:
As a global company specialising in office imaging equipment, production print solutions, document management systems,
network appliances and IT services. Ricoh offers true end-to-end information and communications solutions that deliver
efficiency gains and cost efficiency.
Continuing Ricoh’s strength and experience manufacturing, implementing and supporting networked devices, our IT services
provide the comprehensive technical foundation to support business operations and deliver strategic advantage. Customers
can rely on Ricoh to provide complete support for their networked device, imaging and communications infrastructure,
enabling them to focus on their core business activities.
4 - Ricoh IT Services
www.ricoh-europe.com
The facts and figures shown in this brochure relate to specific business cases. Individual circumstances may produce different
results. All company, brand, product and service names are the property of and are registered trademarks of their respective
owners. Copyright © 2014 Ricoh Europe PLC. All rights reserved. This brochure, its contents and/or layout may not be modified
and/or adapted, copied in part or in whole and/ or incorporated into other works without the prior written permission of Ricoh
Europe PLC.
• For mid-sized organisations
• A full range of configurable IT services for client devices, removing the burden of providing day-to-day support
• Proven, high-performing IT equipment and services delivered by Ricoh on a usage basis – you only pay for what you need, with no
upfront investment required
• Proactive monitoring and incident response provided by Ricoh to strict service level agreements
• Pay Per Seat can be upgraded during contract lifetime with additional services to continue to meet the evolving needs of your
organisation and maintain your strategic IT advantage
• Consultative assessments of your IT performance and challenges, provided initially and throughout the contract lifecycle, ensure we
continue to deliver optimal support for the changing requirements of your organisation
Power Office
About Ricoh
Pay Per Seat
Integrated IT Lifecycle Services
• For enterprise organisations
• A comprehensive, customisable and flexible range of IT services, covering the complete IT lifecycle
• Targeted and cost-effective functional IT support from Ricoh enables you to lower operational overhead, reduce complexity and
focus your internal resources on delivering strategic improvements
• Our expert team can help define and implement your IT strategy, design and manage infrastructure transformation projects, deliver
effective Service Desk solutions, and manage and support your workplace IT environments
• Simplify budget planning and retain control over the services you receive with Ricoh’s transparent charging model
• Our offering is reinforced by industry best practices, strict service level agreements, strategic partnerships with technology providers
and our track record of innovation
• Ricoh’s international delivery and service network can support even the largest IT deployment
• PLUS provides cost-effective proactive remote monitoring, Service Desk and on-site support to ensure your existing IT
equipment continues to perform optimally
• TOTAL: in addition to the services included in our PLUS package, TOTAL replaces your existing IT equipment, providing
access to upgraded technology and quick start configuration