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Changing You Complete Slides and Speaker Notes  By Brian Patrick Jensen (All Rights Reserved 2011)
Changing You What you control and influence The decision to change Awareness how you see it Communication and trust Where you live
Locus of Control  External No Control / External Influence ,[object Object]
More for less demands
Client metrics / requirements
Customer nasty attitude
Weather and seasons
Unexpected interruptions
Traffic, obstacles & detours
 Assumptions about you
Other peoples’ reactions
Broken anything
Technology glitches
Harm, hurt and tragedy
Hitting the lottery
Volcanoes and earthquakes ,[object Object]

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Self improvment

Editor's Notes

  1. We covered a lot of great information AT THIS SEMINAR—including talk about continuous improvement, embracing technology, improving service levels, etc. Your question, of course, now is “What do I do with it?” So I want to offer a few ideas regarding how people who are committed to positive change and personal growth make the deliberate choice—a proactive, thoughtful decision– to improve first and foremost themselves. This is accomplished by focusing on what you do control and influence (vs. what you do not control). As you will see, another critical component to personal growth is self awareness, including a fundamental understanding that your personal perspective can always be enhanced by a broader view. We will also touch on the importance of trust and trustworthiness and how that is reflected in your daily communications. The world today is obsessed with“transactional communication” and how to improve it with efficient technologies regarding web systems, clouds, download speeds, online social networks, etc. But what of your own personal communications strategy and abilities? Finally, we will touch on the value of giving yourself the time required to focus proactively on self improvement.