1. BRUCE RAY PETERSON
16219 Broadglen Ct.
Houston, Texas 77082
Phone: (281) 920-3891
bpeterson230499@yahoo.com
OBJECTIVE
Data Center Support / Computer Operator
SUMMARY
Over twenty one years experience as a Computer Operator. Possess the ability to
perform highly diversified and complex duties needed to provide functional assistance
and to monitor work flow of several related areas. Have demonstrated ability to
communicate and interface effectively with internal operations and external support
groups.
SKILLS / TOOLS SOFTWARE: Active Directory, Tivoli, HP-UX, Unix Enterprise, Linux,
Share Point, Microsoft Excel, Windows 7, XP, MS Office, MS Outlook, Secure Sync, Lotus
Notes, Data Protector, HP Openview, Omniback, Remedy, MVS/JESII JCL/IBMUtilities,
SDSF, TSO, CICS, QDirect, Sysview, Control M, ZEKE the Controller and Tandem
HARDWARE: IBM Mainframe, AS/400 iSeries, IBM O/S Z890,IBM O/S390, IBM Risk 6000,
IBM 9121, ES9000, 3090XA, 3083, 3081, 4341, HP/3000, IBM 3380 DASD, Cisco Switches
and Routers
SERVERS: Windows, Unix, Dell, HP, Sun
ENVIRONMENTS: Windows, AS/400, Mainframe, Unix, Oil & Gas, Commercial, City
Government, Logistics.
TAPE DRIVES: Sun StorEDGE 8500, IBM 3584 Tape Storage Units, HP Tape Robotic
Units, Storagetek 3288, 4674, Storage Tek 4410 and 9310 Nearline Tape Silos, 4480
cartridge Tape Bank w/Autoloaders, Storage Tek 4480, IBM 3590 Cartridge Drives, 3490,
3480, 3420 drives
PRINTERS: Icon Image Runner125, Xerox Digital, Xerox DP180, Xerox 4635, 4050, 4075,
Oce 2140, 2200, 2300, IBM 4245, 4248 and HP LPQ 1200 Impact Printer

2. Accomplishments
Received two Certificate of Appreciation Awards from the City
Houston in recognition of valuable contributions as a Contract Employee.
PROFESSIONAL EXPERIENCE
Exxon Mobile - Houston, TX January 2015 - April 2015
Data Center Support/Records Technician
 Perform daily walk through of Data Center to observe items out of place,
including security and safety checks, thus providing a safe and secure data center as
per management requirements.
Responsible for ensuring continuous availability of all hardware components in the
Data Center, including Windows and UNIX servers, Cisco Routers and Switches.
Troubleshoot hardware issues, escalating to the next level ensuring timely resolution
and resulting in minimized down time.
 Maintain physical Data Center infrastructure, providing support for environmental
controls; Power (UPS), Generator, Redundant Delivery, Air Conditioning, and Fire
Suppression (Fike) .
 Prepare and update log of all maintenance work performed on devices and
hardware thus keeping management updated and informed on all Data Center issues.
Monitor and proactively respond to alerts from automated system monitors (Site Scan)
and make service calls as needed to restore normal operations.
Follow established and set procedures during system failures.
Assist with various Data Center duties and issues as needed.
Ceva Logistics - Houston, TX February 2014 – August 2014
Data Center Technician
 Trouble shoot and resolve network connectivity issues on servers, switches and
routers.
 Maintained physical data center infrastructure, providing environmental
controls including Power,UPS /Generator / Redundant Delivery, Air Conditioning,
and Fire Suppression.
 Provide Hands & Feet support for entire Data Center.
 Effectively and accurately traced and pulled various types of cable.

3.  Send emails, place calls to support personnel and keep users informed and updated
at all times on Data Center issues.
 Observed operation of equipment, control panels, error lights, messages and
responded accordingly.
 Escalate problems and issues to appropriate teams based on established guidelines
and procedures.
 Provide operational support for Sun StorEDGE L700E and IBM 3576 Tape Libraries.
 Prepare critical backup tapes for off site storage.
Hess Corporation - Houston, TX May 2011 – October 2013
Data Center Support/Computer Operator
 Monitored over fifty servers ensuring all network connections were in place and
provided support and continuous availability for International users.
 Provided hands on technical support and operation for two IBM robotic tape units.
consisting of more than 300 tapes, which included loading and unloading new tapes,
bad tapes and expired tapes.
 Worked in conjunction with India based SAN team by providing support for two IBM
tape storage units.
 Observed operation of equipment, control panels, error lights, and messages on
various platforms and responded accordingly.
 Processed nightly batch production including outside vendors and clients
 Maintained a library of computer media to ensure inventory integrity and audit
readiness.
 Unloaded, labeled and scanned magnetic tape for delivery to off-site storage
vendor.
 Prepared critical backup and disaster recovery tapes for shipment to off site vendor.
DHL- Houston, TX June 2008 – June 2010
Computer Operator/Print Operator
 Operated and maintained two high volume Ikon Image Runner 125 printers.
 Troubleshot and resolved technical issues and hardware malfunctions, resulting in
minimal down time and uninterrupted work flow.
 Responded to mechanical systemalerts
 Printed and distributed critical invoices and reports in a timely manner resulting in
good working relationships with users.
 Maintained proper sequence of output for distribution to appropriate
departments.
 Prevented poor quality reports, invoices from reaching clients, which resulted in
improved client relationships

4. Hewlett Packard - Houston, TX February 2008 – June 2008
Storage/Backup Support Specialist
 Part of front end support team responsible for supporting various backups and
servers, including Unix, Oracle and Windows platforms.
 Escalate problems to appropriate teams based on established guidelines and
procedures.
 Supported and maintained dozens of HP tape libraries, providing high quality and a
maximum level scratch tape count ensuring continuous backup processing.
 Respond to trouble tickets as they occur, escalating hardware and software
problems to next level for effective resolution by using Remedy tracking system.
 Monitor additional work sites in Costa Rica, Canada, remotely for successful
completion of backups.
City of Houston, Houston, TX June 2005 – June 2007
AS/400 Computer Operator /Data Center Support
 Observed operation of equipment, control panels, error lights, and messages and
responded accordingly.
 Monitored systemconsoles and immediately responded to action messages
concerning IBM mainframe CPU status and followed procedures to remedy problems
which eliminated stoppage of job flow.
 Performed and monitored critical application data base backups and saves on a
daily, weekly and monthly basis, successfully maintaining integrity for all users.
 Responsible for scheduling and monitoring nightly production of vendor batch
processing utilizing Control M scheduler, resulting in continuous job flow.
 Conferred with users and technical personnel regarding scheduling and abend
issues.
 Made service calls as needed on Xerox printers and Storage Tek tape drives,
reducing down time.
Hewlett Packard - Houston, TX January 2005 – April 2005
Tape Library Technician
 Provided hands on technical support for over 30 robotic tape units which included
loading and unloading new tapes, bad tapes and expired tapes using Data Protector.
 Maintain high level DLT tape count ensuring nonstop processing.
 Order critical restore tapes from off site vendor.
 Reply to tape mount requests resulting in continuous job flow.
 Troubleshoot hardware issues, thus minimizing service calls.