1. Email Etiquette
'By requiring employees to use appropriate, businesslike
language in all electronic communications, employers can
limit their liability risks and improve the overall effectiveness
of the organization's
e-mail and Internet copy in the process‘
- Expert from 'Writing Effective E-mail', by Nancy Flynn and Tom Flynn.

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Why do we need email etiquette ?
A company needs to implement etiquette rules for the following
three reasons:
 Professionalism: by using proper email language your
company will convey a professional image.
 Efficiency: emails that get to the point are much more
effective than poorly worded emails.
 Protection from liability: employee awareness of email
risks will protect your company from costly law suits.

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What are the etiquette rules ?
 Do not use email to discuss confidential information.
 Use a meaningful subject.
 Be concise and to the point.
 Use proper spelling, grammar & punctuation.
 Answer swiftly.
 Do not attach unnecessary files.
 Use proper structure, layout & Signatures.

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 Do not overuse the high priority option.
 Do not write in CAPITALS.
 Don't leave out the message thread.
 Add disclaimers to your emails. View
 Read the email before you send it.
 Do not overuse Reply to All.
 Mailings > use the bcc: field.
What are the etiquette rules ?

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What are the etiquette rules ?
 Do not forward chain letters.
 Do not request delivery and read receipts.
 Do not copy a message or attachment without
permission.
 Avoid using URGENT and IMPORTANT.
 Avoid long sentences.
 Don't reply to spam.

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Thank you…

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DISCLAIMER:
============================================
This email is intended only for the addressee named above. If you
received this message in error, you must not disclose, copy or take any
action in reliance of this transmission. Please notify us by return and
delete the item. The message represents the personal views and
opinion of the individual sender and under no circumstances represents
those of FASCEL Limited. The shareholders, directors and management
of FASCEL Limited or any of the Group Company accept no
responsibility and accordingly shall have no liability to any party
whatsoever with respect to the contents of this message
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