The document summarizes key technology trends from Deloitte's 2013 Tech Trends report, including the CIO taking a leadership role in driving business value from emerging technologies ("CIO as the Postdigital Catalyst"), the need to design systems focused exclusively on mobile use rather than just being mobile-friendly ("Mobile Only"), and the reality that complete cybersecurity is impossible so organizations must focus on rapid detection and response to inevitable breaches ("No Such Thing as Hacker-proof"). It also briefly outlines some other trends covered in the report like using gamification and big data analytics ("Finding the Face of Your Data") and reinventing legacy systems like ERP for faster innovation.

1. Tech Trends 2013
Elements of Postdigital
Larry Quinlan

2. About Larry
Larry Quinlan is a principal at Deloitte. He serves as the Global Chief Information
Officer (CIO) and chairs the Global CIO Council. As CIO, Larry is responsible for all
facets of technology including strategy, applications, infrastructure, support, and
execution. In his role, he also leads the worldwide technology organization.
Connect with me on LinkedIn
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3. About Deloitte
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5. Tech Trends 2013

6. Tech Trends 2013: Elements of Postdigital
Disruptors Enablers
Opportunities that can create sustainable positive disruption in IT Technologies in which many CIOs have already invested time
capabilities, business operations, and sometimes even business and effort, but which warrant another look because of new
models. developments or opportunities.
CIO as the Postdigital Catalyst Finding the Face of Your Data
The CIO is uniquely positioned to catalyze value from the Fuse people and technology to discover new answers
elements of mobile, social, analytics, cloud and cyber in data – and more importantly, new questions
Mobile Only (and beyond) Gamification Goes to Work
From mobile-first to mobile-only. The enterprise potential of Driving engagement and performance by embedding
mobile is greater than today’s smartphone and tablet apps game mechanics in day-to-day business processes
Social Reengineering by Design Reinventing the ERP Engine
How work gets done is no longer constrained by 19th Revving up data, hardware, deployment and business
century platforms model architectures at the core
Authors: Stephen Redwood, Chris Heuer
Design as a Discipline No Such Thing as Hacker-proof
Inherent, pervasive and persistent design opens the path If you build it, they will hack it. How do you deal
to enterprise value with that?
IPv6 (and this time we mean it) The Business of IT
Ubiquitous connected computing is straining the underlying After reengineering and automating the rest of the
foundation of the Internet, and it’s not a quick fix business, IT’s children deserve some shoes
Copyright © 2013 Deloitte Development LLC. All rights reserved. 5

7. Disruptors

8. CIO as the Postdigital Catalyst
Tech Trends 2013: Disruptors
CIOs as Postdigital catalyst
There has likely never been more potential for the CIO to shape business performance and
competitive stance. CIOs can lead the move to tomorrow – reshaping business as usual, and
driving innovation.
What’s different today? Technology Implications
“Digitalization” is the rule vs. Skills, methods and tools
the exception • Agile, responsive planning and prioritization function
Information is a core enterprise asset at the level • Data into decisions, reports into metrics that matter,
of capital and talent from stove-piped processes to service-based capabilities
Role of the CIO in the C-suite • Enterprise architecture is a serious discipline
New essential conversations – with the CFO, CEO,
CRO, CSO…CMO Where Do You Start?
Start having the essential conversations
• Seed innovation – have an R&D group explore the
Analysts predict that by 2017, the average • postdigital forces
chief marketing officer (CMO) will spend • Retool – bring a different mentality about what is possible
more on IT than the average CIO. • Prototype – commit to expediting concept development
http://mashable.com/2012/06/20/why-enterprise-social-media-firms-are-being-gobbled-up/
Copyright © 2013 Deloitte Development LLC. All rights reserved. 7

9. CIO as the Postdigital Catalyst
Tech Trends 2013: Disruptors
Mobile only (and beyond)
The enterprise potential of mobile is greater than today’s smartphone
and tablet apps. Don’t limit your ideas to Mobile First. Think Mobile Only, imagining an
untethered, connected enterprise.
What’s different today? Technology Implications
Disrupt or be disrupted Embracing mobile only
Now mobile-only solutions are disrupting the business • Security & privacy
landscape and every PERSON can interact when-, where- • Mobile device management
and however
• End-user experience is king
New physical forms meets digital • Mobile center of excellence
mobile distribution
Augmented reality for tasks, information interaction, Where Do You Start?
and environment control No choice but to respond
• Go for show, not tell
In the 2nd quarter of 2013, the total global • Accelerate your (post)digital strategy
install base of smartphones and tablets is • Eat TechCrunch for breakfast
predicted to exceed those of PCs. • User down, not system up
Mary Meeker, KPCB, Internet Trends Report, 2012
Copyright © 2013 Deloitte Development LLC. All rights reserved. 8

10. CIO as the Postdigital Catalyst
Tech Trends 2013: Disruptors
Social reengineering by design
Businesses are no longer building technologies just to enable interaction – they are now
engineering social platforms for specific context. Social platforms can relieve deep
hierarchies, command-and control cultures, physical proximity and resource concentration.
What’s different today? Technology Implications
Technology, at the pace of human Technology is the beginning of the social journey
interaction • Social computing and monitoring
Technologies can now be shaped to the way people • Digital content management
naturally interact • Social platforms and gamification
Yes, you can reengineer social
Relieve organizational and process barriers
Where Do You Start?
Critical steps to an intentional Social Business
• Go for show, not tell
• Accelerate your (post)digital strategy
Barclaycard’s Ring Card is helping to
• Eat TechCrunch for breakfast
redesign credit cards into a community-
• User down, not system up
driven social experience.
http://www.fastcompany.com/1822714/barclaycards-ring-calls-crowd-build-better
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11. CIO as the Postdigital Catalyst
Tech Trends 2013: Disruptors
Design as a discipline
Inherent, pervasive and persistent design opens the path to enterprise value. Driven by
consumer experience, intuitiveness and simplicity are moving from IT aspirations to
enterprise mandates. Design is not a phase; it’s a way of thinking.
What’s different today? Technology Implications
From interface to engagement Design, in the layers of IT
People expect technology at work to be at least as • Enterprise-wide digital backbone
good as at home. Design Thinking preserves the • Integration and orchestration
• User experience (UX)
human element in concept and delivery.
• Agile
Yes, you can reengineer social
• Prototyping
Make design an inherent part of what you do as a
company
Where Do You Start?
Acura, Honda and Subaru designed digital Use intent, systematically
services and applications in their 2013 • Take a persona-based, user-focused approach
• Include solution engineers in each project phase
vehicles to match familiar human behaviors
• Adopt product marketing and engineering mentalities
that minimize the distractions for the driver.² • Choose a business sponsor with simpatico sensitivities
http://gigaom.com/2012/09/19/the-challenge-of-the-connected-car-how-to-design-compelling-apps-without-causing-accidents/
Copyright © 2013 Deloitte Development LLC. All rights reserved. 10

12. CIO as the Postdigital Catalyst
Tech Trends 2013: Disruptors
IPv6 (and this time we really mean it)
Internet Protocol is the foundation of networking, but we’ve run out of addressable space for
addressable items. While there’s no drop dead date for IPv6,careful and proper adoption will
take time for planning, execution and verification. The time to start is now.
What’s different today? Technology Implications
Internet of EVERYthing Once you go IPv6…
We’re running out of unique identifiers to allow • IP addressing is hard coded in things you've never had to touch –
connection to the Internet.. The US Government config and control files, apps, job control language, etc.
mandated agencies convert public-facing web to IPv6 • IP Security (IPSec) is native to IPv6 protocol, but it wasn’t a
last year. default in IPv4, requiring extensive updates
• Bridging will be required to co-exist with IPv4 systems
Where Do You Start?
The heart and lungs of your business
• If you'll need it in 2-3 years, you should get started NOW
IPv6 offers 2128 unique addresses. That’s:
• Establish an IPv6 Internet presence for your public-facing sites
340,282,366,920,938,463,463,374,607,431,7
68,211,456 addresses. • Weave this into the product development cycle – things you buy or
deploy today should be IPv6-compliant
http://www.potaroo.net/tools/ipv4/index.html
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13. Enablers

14. Tech Trends 2013 – Enablers
Finding the Face of Your Data
Fuse people and technology to discover new answers in data – and new questions, too
Humans do some things really well, while computers are better at other things. It is this particular combination that enables the identification of new patterns and relationships
across dimensions of data – structured and unstructured, internal or external, big or otherwise. By combining human insight and intuition with machine number-crunching and
visualization, companies can answer questions they’ve never answered before. More importantly, they can discover important new questions they didn’t know they could ask.
Gamification Goes to Work
Driving engagement by embedding gaming in day-to-day business processes
Gamification can encourage engagement and change employee, customer and supplier behavior, creating new ways to meet business objectives. The goal is to recognize and
encourage behaviors that drive performance – sometimes in unlikely places. This trend has moved beyond hype and is already demonstrating business value. Gamification in
the workplace incorporates social context and location services to motivate and reward desired behaviors in today’s mobile-social world.
Reinventing the ERP Engine
Revving up data, hardware, deployment and business model architectures at the core
If you could really get ERP cheaper and faster, what would you do differently? Run materials requirement planning (MRP) many times each day? Close the books in a matter of
minutes? Optimize delivery routes on-the-fly in response to new orders, traffic or customer preferences? What would it mean for business agility, capability and competitiveness?
ERP is no stranger to reinvention, overhauling itself time and again to expand functionality. But the underlying engine has r emained fairly constant. That’s now changing.
No Such Thing as Hacker-proof
If you build it, they will hack it. How do you deal with that?
You’ve either been breached – or you soon will be. Your boss knows it, your business knows it, your board knows it, your customers know it, and hackers know it. It’s your job to
deal with it. That means changing the way you think about defending yourself. Be more proactive about the threat – and react more rapidly when breaches do occur. Detect them
quickly, respond, clean up and adjust your tactics. Be outward-facing, prepared and ready in advance. Anticipate and prevent when possible, but be ready to isolate and
encapsulate intrusions to minimize impact. It’s better to lose a finger than to lose an arm.
The Business of IT
After reengineering the rest of the business, IT’s children deserve some shoes
Fragmented processes and systems can prevent IT from effectively delivering on the changing demands of the business. IT may need to transform its own management systems
to keep up. Is this ERP for IT? Maybe someday. Today, CIOs are crafting solutions from industry-leading products and testing business cases at each step. And the potential
benefits are worth the investment – not only in driving down costs and better managing risks, but in positioning IT as the business partner in provoking and harvesting disruption
in the Postdigital era.
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15. Tech Trends 2013: Now available
Online:
http://www.deloitte.com/view/en_US/us/Services/consulting/technology-consulting/technology-2013/index.htm
Apple app store:
Deloitte on Technology
You can download the report via
the Deloitte On Technology iPad
application available now at no
cost to you in the Apple iTunes
App Store.
Connect with me
on LinkedIn
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16. Deloitte Big Bets

17. Big Bets
Technology leadership
Mobility Cloud
• Investment in Mobility/Pervasive/Security • ShareFile
• ~53,000 mobile devices on U.S. network and • Cloud storage/Messaging
over 104K globally • Performance Management
• Mobile printing • Collaboration
• Hotspots • Web conferencing
• Pervasive web and videoconferencing • Applications
• Global App Store
Communications & Social Global initiatives
• IM with clients and vendors (federation) • Deloitte Audit
• Telephony – inbound and outbound calling • Tax
• Digital Experience • Global Client Intelligence (GCI)
• Social integration • Worldwide Office Connect
• DPN • Shared Services (including security)
• Yammer • Design
• Intranets • Data analytics
© 2013 Deloitte Global Services Limited

18. Key Takeaways
Each of the Deloitte 2013 Technology Trends has significant momentum, potential to make an impact, and warrants timely
consideration. Forward-thinking organizations should consider developing an explicit strategy in each area – even if that strategy
is to wait and see. But whatever you do, don’t get caught unaware or unprepared. Three key trends discussed:
1. CIO as the Postdigital Catalyst
Collaboration is increasingly part of what we do—and part of what
technology trends require.
2. Mobile Only (and beyond)
It may not be enough to give everyone a mobile device—instead, CIOs
should work toward selectively achieving true enterprise mobility.
3. No Such Thing as Hacker-proof
Move forward boldly, advance your tactics to meet those of the adversary,
and contain the risk against your valuable assets.
17
© 2013 Deloitte Global Services Limited

19. This publication contains general information only and is based on the experiences and research of Deloitte practitioners. Deloitte is not, by means of
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or taking any action that may affect your business, you should consult a qualified professional advisor. Deloitte, its affili ates, and related entities shall
not be responsible for any loss sustained by any person who relies on this publication.
As used in this document, ―Deloitte‖ means Deloitte & Touche LLP and Deloitte Consulting LLP, which are separate subsidiaries of Deloitte LLP.
Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. Certain services may not
be available to attest clients under the rules and regulations of public accounting. Copyright © 2013 Deloitte Development LLC. All rights reserved. 18