Mandla Nkosi, CIO at South African Mint spoke at the CIO Africa Event 2013

1. Mandla Nkosi
Chief Information Officer
South African Mint
Company

2. Achieving Greater Synergy and
Collaboration between IT and
Business

3. Agenda
• Premise and Definition
• Drivers and Value for
Collaboration
• Collaborating for Results –
practical ways
• Conclusion

4. Premise and Definition
• Premise: IT can not afford to run
its own course. Collaboration =
greater organizational benefits
• What is IT/Business Alignment?
“Applying IT in an appropriate and
timely way, in harmony with business
strategies, goals and needs and its
external environment.” Rinke van de Rhee

5. Drivers and Value of Collaboration

6. Drivers and Value of Collaboration
• Enhanced knowledge and improved relationships
and better delivery of business goals
• Greater Innovation and New ways of doing things
• IT remains or becomes a trusted and valued
partner
• Effort and cost duplication avoided

7. Drivers and Value of Collaboration
• Systems and Technology effectively utilized and
greater ROI
• Users empowered and IT resources “freed” to do
other things
• IT part of the business and NOT a “supplier”
• IT budget motivations easier
• Joint ownership of results

8. Collaborating for Results
• Key IT strategic focus area, else wont
happen
• Mindset change – understand benefits of
interrelationships + collaboration + role
of each other
• Resolve relationship and trust myths and
issues between IT and Business

9. Collaborating for Results
• Goal Alignment
– Coordinating horizontal and vertical
strategies with Bus and Org
– Include Performance measurement
alignment
• Capitalize on areas where
collaboration is mature
– Identify areas of key impact
• Consider BU and Org Maturity - align
to their pains and priorities in line
with core business

10. Collaborating for Results
• Develop and implement proper IT service
provision model
– “vendor/supplier” and “giver/taker”
• Deal well with proliferation and consumerization
of technology and organizational structure
– E.g. BOYD, etc.
• Review and Align Policies

11. Collaborating for Results
• Be open to Cross-pollination
– It broadens skills
– Builds understanding, relations and trust
• Remain relevant to business and show
value of IT – use business to punt IT.
• Reward Collaborative Behaviors
• Your team will make or break – change
mgt important

12. Conclusion and Summary
• IT can not afford to run it’s own
course
• There is a good case for better
collaboration between IT and
business
• A combination of models, practical
experience and good practice should
be applied to achieve it
• Else IT loses it place and stature in
business

13. THANK YOU