Peter Clarke, CTO at Isle of Man Government spoke at the CIO Event, March 2013

1. Better, Faster, Cheaper
Enhanced Public Service Delivery
(and greener)
Through Transformation
Peter Clarke, CTO, Information Systems Division
Peter.Clarke@gov.im,
02nd February 2013

2. The Isle of Man - an innovative Island?
 World’s oldest continuous parliament (since 979AD)
 World’s largest water wheel
 Founded the Royal National Lifeboat Institution
 First oil tanker in the world – one of the best ship registers in the world
 World’s first HSDPA network – 2G, 3G
 Votes for Women (1881) Votes for 16 year olds (2006)
 4th 5th Most likely nation to return to the Moon
 G20 - OECD puts Isle of Man in the top 8 jurisdictions
“standards of best practice”
 (Population 80,000 people)

3. ICT enabling the business !
Effective
Efficient
Customer Focussed
How we started (1986)
Where we should be
Where we were at the start of the 21st C

4. 2000 AD - Physician heal thyself
Symptoms
 One of everything and multiples of the one
 Variety of (very) old technology – high risk – high license costs
 High complexity
 Owned by the suppliers
 Lacking transparency High cost at centre
 No measurement High cost distributed
Blocking service improvement

5. from an IT point of view, we wanted ….
– Simplification
– Consolidation & Convergence
– Applications marketplace
– Commoditisation
....... a robust and responsive service base

6. The Foundations
Data Centres
Network
Desktop
Security
Contracts & Frameworks

7. Getting to Customer Focussed Service
1. Foundations 2. Building Infrastructure
3. Common Areas

8. What kind of service did we aim for....
... with no data loss

9. Eliminate Risk Areas
Legacy devices Power issues
Legacy devices with single network Loose power connections
points increase the risk of failure
Health and Safety concerns
Lack of resiliency for
cabinets
Out of Warranty Hardware
Legacy devices with limited resiliency
are prone to hardware failures – still Untidy cabling under
requires removal
floor
Difficult to track cables
Backup Strategy Reduced air flow
Non centralised backup Mains cables crossed over with
solutions, which are difficult to power cables
manage
Poor cabinet layout
Single role servers Poor labelling
Lack of central management - Insufficient air flow into
Non standardised installations cabinets
Difficult patching for the
original legacy network

10. For the Business - Service Provision .....
2003
 90 days to procure and commission infrastructure
2006
 60-30 days to procure and commission infrastructure
2011
 <1 (one) day to procure and commission infrastructure

11. 21C Transformation – Clouds x7..x8
SLA1 - Applications Services - SLA1
OS MS – HYPER-V, VMware
Server - Unysis ES7xxx, ES3xxx, HP Blades
SAN – EMC VPLEX
ISO 20000 & ISO 27001
NO
TAPE

12. 21C Transformation - Clouds
 1000+ services transferred to Virtual platform, 15months
 Increased data availability by up to eight times,
 boosted storage utilisation by 40 per cent and
 Reduced operating costs by 15 per cent

13. 21C Transformation – One Network
Converged Network – Voice, Video, Data
30~50Gb WAN and 3G/HSDPA/4G
1Gb LAN and 100Mb Wi-Fi

14. 21C Transformation – Virtual Desktops
Desktop Services
OS – Windows 7 [Vista, XP], IOS, Linux
App-V – virtualised desktop
Device Independence and Commoditisation
Heading towards Consumerisation

15. 21C Transformation – Security
Security Services
Monitor IaaS, PaaS, SaaS from the Outside
Patch AUTOmatically
Lockdown the virtual environments
Authenticate the Service

16. The virtual desktop service .....
 1400 clients apps
 End User Device – fixed or replace within 1 hour
 Remote support
 Operating system – current & -1
– Single sign-on, automated patching / anti-virus / on net re-builds
 Procurement cost down by over 50%, lead time by 90%
 Reported desktop faults down by 65%

17. So, does it make a difference?
“The move to a „single
patient record‟ is a key
step towards improved
medical outcomes as well
as real efficiencies”

18. Millions
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Organisation
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And does this approach offer value?
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19. And let‟s not forget Sustainability

20. Established a VIRTUALISED, Agile Infrastructure –
Achieving Cost Savings in the Cloud
 Successfully made the transition to a hybrid cloud system
 Makes infrastructure more resilient: Bolstering disaster recovery
capabilities
 Delivers an increased rate of service innovation at a low cost budget
 Saving money, improving systems performance, while
bringing the potential to work better, faster and cheaper

21. Faster, cheaper, Is IT better !
 Don’t invest in infrastructure without realisable
benefits and telling everybody
 Moved to lower cost revenue model – 75%
savings
 Is IT better – audit, audit, and audit again
– ISO27001, 20000, PCI-DSS, PEN-TEST, NPIA, NHS UK,
KPMG, SOCITM..... Etc.
We’re now able to say:
The real issues are
business issues