It's time to look back over 2011 and try to discern the key technologies and trends likely to be top of mind for enterprise IT in 2012. Bob Hayward CSC CTIO is presneting the top IT trends that we need to look at in 2012 To discover more, please visit http://csc.com/au

1. VIRTUAL SALES CONFERENCE
ENTERPRISE IT IN 2012
By Bob Hayward
Chief Technology and
Innovation Officer,
CSC Australia and CSC Asia
03/14/12 04:57

2. VIRTUAL SALES CONFERENCE
The Sky Is Not the Limit
HEAD FOR THE CLOUDS
• Expect ‘Everything’ as a Service, with scrutiny over
treatment of data, privacy and security.
• Result, increased requirement for transparency –
voluntary industry codes, trust marks, standards like
CloudTrust Protocol.
• The ‘take it or leave it’ public
cloud offerings will have a niche
role but not for much of typical
enterprise IT portfolio.
• Enterprises start to lean towards
invitation only trusted clouds (in-
country, community or private
clouds).
03/14/12 04:57
© 2012 CSC Australia Pty Limited Top 10 Technology Trends

3. VIRTUAL SALES CONFERENCE
A Legacy Transformed
REWRITE HISTORY
• Something has to be done about legacy:
– Costing a fortune to operate; voraciously consuming scarce energy;
dwindling expertise for obsolete software/languages; and limiting
enterprise innovation
• Enterprises in 2012 will
seriously consider retiring,
replacing or decommissioning
legacy assets.
• It is time to automatically
‘rewrite’ history to more
contemporary languages (Java,
C#, Ruby) and environments
(X86, Cloud).
• High cost of inaction!
03/14/12 04:57
© 2012 CSC Australia Pty Limited Top 10 Technology Trends

4. VIRTUAL SALES CONFERENCE
Big Data
MORE IS BETTER NOW
• Expect big data questions to come from your business
• Large body of research and
supporting big data technologies:
– MapReduce, Direct Record Access or
Queries, NoSQL Databases, Parallel
Relational Databases, Hadoop (MapReduce
engines).
• More case studies will emerge in
2012 addressing the gap between
the promise and the reality of big
data
• Don’t forget: Big data means big
backups and big recovery.
03/14/12 04:57
© 2012 CSC Australia Pty Limited Top 10 Technology Trends

5. VIRTUAL SALES CONFERENCE
Convergence of IT and OT
CLOSE THE DIVIDE
• Business will look to exploit the increasing convergence
between traditional information technology (IT) and
operational technology (OT).
• The result, depending on operational stack and industry,
will be:
• Integration of machines with enterprise systems;
• Value-based optimisation; and
• Bullet-proof reliability.
• To be successful enterprise IT
must address the age-old
divide between OT managers
(mainly engineers) and their
IT counterparts!
03/14/12 04:57
© 2012 CSC Australia Pty Limited Top 10 Technology Trends

6. VIRTUAL SALES CONFERENCE
Strategic Leaking
OPEN THE PIPELINE
• WikiLeaks disclosures:
• The traditional response: “How can I lock down my organisation’s
information and make sure this doesn’t happen to me?”
• The strategic response: “What data and information that we’ve
always considered confidential should we be making available online
- and how could we leverage the disclosure of that information?”
• Like it or not - companies will have to become
more transparent.
• Advantages of the right response will be:
• Deeper customer loyalty and trust;
• Better publicity;
• Better relations with investors.
03/14/12 04:57
© 2012 CSC Australia Pty Limited Top 10 Technology Trends

7. VIRTUAL SALES CONFERENCE
Post-PC Era
MOBILITY FOR EVERYONE
• Phrases generally associated with the traditional
desktop/laptop:
• “Old-fashioned, unintuitive and drain on productivity”
• Employees are already exposed to a new way of
interaction (location aware presence, AR, sensors, voice
and gesture recognition)
• Embracing change is not without
challenges:
• E.g. Procurement, vendor management,
employee support, security policies and legal
compliance.
• However, the Post-PC era is here and
enterprise IT does not want to end up
on the wrong side of history.
03/14/12 04:57
© 2012 CSC Australia Pty Limited Top 10 Technology Trends

8. VIRTUAL SALES CONFERENCE
The User Is the Universe
WORK ANYWHERE
• Increasing mobility allows work to occur anywhere, on
any device and over any network (business, shared or
third-party).
• What does this mean for the traditional perimeter?
• Forward-thinking
organisations will shift from
enterprise-centric
approaches to a new user-
centric federated identity
management approach.
• To do this one must first
acknowledge a new
perimeter at the edges!
03/14/12 04:57
© 2012 CSC Australia Pty Limited Top 10 Technology Trends

9. VIRTUAL SALES CONFERENCE
Rapid Knowledge Capture
KEEP KNOW-HOW
• Thousands of baby boomers retiring every year!
• Ignoring skill shortages and recruitment challenges, our
baby boomers are leaving with critical knowledge,
experience and IP , most of which can’t easily be
transferred (tacit in nature).
• Capturing some knowledge will be
better than none!
• Expect to see the application of
innovative low cost approaches:
• Virtual environments to communicate key
business processes
• Human–computer interfaces to allow some
retirees to work side-by-side with their younger
peers
• Gamification of business processes – making
education ‘sticky’
03/14/12 04:57
© 2012 CSC Australia Pty Limited Top 10 Technology Trends

10. VIRTUAL SALES CONFERENCE
Taking IT Seriously
GREEN IT IS IN FULL BLOOM
• Enterprises in Australia will need to take sustainable IT
seriously with introduction:
• Carbon tax;
• The Mandatory Energy Performance initiative; and
• Rising energy costs (e.g. IT use of energy projected to grow four-fold
between now and 2020).
• Deployment of better tools required for detailed reports
on energy, water and waste removal - by BU
• Expect IT investment in emissions
reduction through IT, as well as
by IT:
• Intelligent buildings;
• Optimised supply chains;
• Fleet management.
03/14/12 04:57
© 2012 CSC Australia Pty Limited Top 10 Technology Trends

11. VIRTUAL SALES CONFERENCE
Collaborate Without Borders
FINDING TALENT EVERYWHERE
• Global search for talent and insight is on!
• Increased emphasis on off-shoring of knowledge work,
the outsourcing of business processes and improved
virtual collaboration
• Expect to see organisations (even the ultra conservative
ones) move towards crowd-sourcing and the use of
social media to:
• Converse with the market;
• Identify new opportunities;
• Develop ideas and content.
03/14/12 04:57
© 2012 CSC Australia Pty Limited Top 10 Technology Trends

12. VIRTUAL SALES CONFERENCE
What do you think is on the agenda of
enterprise IT in 2012?
03/14/12 04:57

13. VIRTUAL SALES CONFERENCE
03/14/12 04:57