In light of the APMG / AXELOS transition Jan 1, 2014; many questions are presented by the marketplace on what impact this transition on providers and students. Also, many questions are asked about ITIL and other products status, pricing, certifications, etc. This seminar is an attempt to answer as many questions as we can for you. Some topics are still under consideration by the accreditation body, so we will give you our best educated guess on the direction. Presenter - Nasser El-Batal

1. AXELOS Transition and It’s effect on ITIL
The Smarter Everyday project is owned and operated by CTE Solutions Inc.
Nasser El-Batal

2. Nasser El-Batal
-
President and CEO of Ahead Technology Inc.
Ex-Member of the APMG ITIL® sub-advisory group
Member of the Open Group and itSMF ITSM
Strategic Management Consultant Certified
ISO/IEC 20000 Consultant / auditor
Accredited instructor with worldwide experience
• ITIL, TOGAF, COBIT v4.1, ISO/IEC20000, …
- 24 years experience in different facets of the IT industry
• Contact information
• Nasser.El-Batal@ahead-technology.com
• Office (888) 922 0022
• Cell (613) 265 2750
© Copyright Ahead Technology Inc. All rights reserved
2

3. ITIL® V3 Service Lifecycle Phases
ITIL® v3 Service Life Cycle Phases
Governance Methods
The Core
Models within
the Service
Lifecycle
Phases
Continual Service
Improvement
Ser i
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Desig e
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Service
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Strategies
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Cm
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Qualifications
Future
Complementary
Value Added
Products
Crown Copyright 2007. Reproduced under license from
OGC
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3

4. ITIL® Service Lifecycle – Big Picture
ITIL® v3 Service Life Cycle – Big Picture
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5. Who’s who…
Who’s Who
UK Gov.
Cabinet
Office
UK Gov. 49% &
Capita 51%
AXELOS
Best Management
Practice products
A
TO Sub-Group
Peoplecert
APM Group
EXIN
LCS
© Copyright Ahead Technology Inc. All rights reserved
Others…

6. Organizational roles
Organizational Roles
Current Roles
The current roles: ATO – Affiliate – Broker will continue to
exist
ATOs
Accredited Training Organizations – with a quality
management system (QMS), trainers, training materials
Affiliates
Organizations working with ATOs to offer training programs
to the market, working with their own QMS, or using the
QMS of the ATO. Having their own trainers,
and position in the market
Brokers
Resellers or agents of an ATO, selling into the training the
programs of ATOs
© Copyright Ahead Technology Inc. All rights reserved

7. Changes…
Changes…
IPR Statement
- Initial IP guidelines have been provided – APMG or
Cabinet Office copyrights change to:
• ITIL® is a registered trade mark of AXELOS Limited
• The Swirl logo™ is a trade mark of AXELOS Limited
Examination Prices
- Considerable exam pricing increase
• + $75 for Foundation
• + $95 for Intermediates
Gamification!
- Lot of chats about this in terms of making training exciting!!
but unsure as to how it will be deployed
© Copyright Ahead Technology Inc. All rights reserved

8. Changes…
Assessment Tool
- AXELOS deployed an ITIL assessment tool with some
2600 questions… at cost.
Growth and marketing
- AXELOS’ focus on marketing plus the availability of the
PPM portfolio by all the Exam Institutes will result in a lot
more emphasis on primarily PRINCE2 and secondary
MSP, MoR, etc.
- AXELOS is intent on enhancing services and products to
users through driving up quality, growth and innovation.
Trainer/Proctor
- Trainer may no longer proctor the exams; date of cut off is
TBD.
© Copyright Ahead Technology Inc. All rights reserved

9. Changes…
Trainer’s qualifying credits
- Still based on the same qualification criteria ass APMG’s
ATO use of trainers
- AXELOS is currently preparing a centralised register of
accredited trainers. The current system whereby an
accredited trainer may be used by different ATO’s will
remain in place.
Vanilla material maybe available, for new products, at cost - TBD
AXELOS Website availability for Jan 2. Also, Google+ page is available
Additional time allowance for ESL exams at 25% of exam time
- still to be confirmed
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9

10. Changes…
Quality
- ATO Quality Management System and Affiliates use of it
Grey Market
- AXELOS to go aggressively after the grey market as
impact everyone.
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10

11. ITIL® 2011 Qualification Scheme
Note
- Minimum 22 credits
required to achieve
ITIL®Expert level
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11

12. Service Strategy
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12

13. Service Design
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13

14. Service Transition
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14

15. Service Operation
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15

16. Continuous Service Improvement
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16

17. Thank you
Questions?
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17

18. TECHNICAL
Microsoft
VMware
Cloud Computing
IT and Cyber Security
CompTIA
Java ProgrammingLanguages
Novell
UNIX
Put your company logo
here
Training with impact
MANAGEMENT
BUSINESS
TOGAF
Enterprise
Architecture
ITIL
COBiT
Agile and Scrum
Business Analysis
Project
Management
Change Management
Communication Skills
Leadership Skills
Negotiation Skills
Problem Solving Skills
Facilitation Skills
and many more…

19. CTE Solutions Inc. - Ottawa
11 Holland Avenue, Suite 100
Ottawa, Ontario, K1Y 4S1
Tel: (613) 798-5353
Toll Free: 1 (866) 635-5353
Fax: (613) 798-5574
CTE Solutions Inc. - Toronto
77 Bloor St. West, Suite 1406
Toronto, Ontario M5S 1M2
Tel: (416) 284-2700
Toll Free: 1 (866) 635-5353
Fax: (416) 284-6797
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