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Andrew L. Urich, J.D. Puterbaugh Professor of  Ethics & Legal Studies Spears School of Business Oklahoma State University [email_address] www.andrewurich.com Applied Ethics Managing Trust, Respect & Diversity
People Who Trust Other People David Halper, British Sociologist ,[object Object],[object Object],[object Object],[object Object],[object Object]
Harris Poll on Trust ,[object Object],[object Object],[object Object],[object Object],[object Object]
Trust in Business Edelman Trust Barometer 2009 vs. 2008 ,[object Object],[object Object],[object Object],[object Object],[object Object]
Take Aways Awareness & Understanding ,[object Object],[object Object],[object Object]
Big Idea ,[object Object],[object Object],[object Object],[object Object],[object Object]
Good Management = Good Ethics ,[object Object],[object Object],[object Object]
Mass IP & SSC ,[object Object]
What Happened to GM?
GM History ,[object Object]
GM History ,[object Object]
1 st  Q 2009 Passenger cars ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
JD Power Top 10 Reliability 2004 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Focus On What Matters BMW  ,[object Object]
Strategic Investments at General Motors $167 Billion or $332 Billion -400 -350 -300 -250 -200 -150 -100 -50 0 50 100 $ Billion Strategic Investments 0% 10% Market Value
Ross Perot
1999  “The most versatile vehicle on earth” “Lifestyle support vehicle”
1999  “The most versatile vehicle on earth” “Lifestyle support vehicle”
1999  “The most versatile vehicle on earth” “Lifestyle support vehicle”
Sequel: Fuel Cell  9/2006 Due 2010 ,[object Object],[object Object]
Volt: Electric Car  12/2006 ,[object Object],[object Object]
Now ,[object Object],[object Object],[object Object],[object Object]
Loss of Trust ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Loss of Respect ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Lack of Diverse Opinion ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Lack of Diverse Opinion Bob Lutz ,[object Object],[object Object],[object Object],[object Object],[object Object]
Distortion of Reality Ask Rick Wagoner why GM isn’t more like Toyota. (69/70) ,[object Object]
Distortion of Reality ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Lack of Trust, Respect & Diversity
Why Does Trust Matter?
Showing  Respect & Building Trust ,[object Object],[object Object],[object Object],[object Object]
Showing Respect
Showing Respect
Showing Respect
Trust = Profits ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Trust is Competence Warren Buffett, “It takes 20 years to build a reputation and five minutes to ruin it.” ,[object Object],[object Object],[object Object],[object Object],[object Object]
Approach to Trust ,[object Object]
Selling the Bug ,[object Object]
Trust Busters ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Why Do We Believe What We Believe?
The Bubble Boy www.andrewurich.com
Selective Perception Limit the Impact of Your Point of View   ,[object Object],[object Object],[object Object]
Don’t Worry! I’m Not Going to Talk About Politics
The Brain’s Inner Workings The Wiring ,[object Object],[object Object],[object Object],[object Object],[object Object]
The Brain’s Inner Workings The Wiring ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The Brain’s Inner Workings The Parts ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Beliefs Are Acted Out ,[object Object],[object Object],[object Object],[object Object]
Punch-line ,[object Object],[object Object],[object Object],[object Object],[object Object]
The Consulting Conundrum ,[object Object]
Management Practices ,[object Object]
Show Respect & Build Trust Influence NOT Authority ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Show Respect & Build Trust Avoid De-motivating ,[object Object],[object Object]
Show Respect & Build Trust Dealing With Irrational People  ,[object Object],[object Object],[object Object],[object Object],[object Object]
Show Respect & Build Trust Win/Win Attitude
Show Respect & Build Trust  Keys to Showing Respect ,[object Object],[object Object],[object Object]
Promote Diversity  You Will Never Prove Them Wrong ,[object Object],[object Object],[object Object]
Promote Diversity Diversity of Worldview ,[object Object],[object Object],[object Object],[object Object]
Priorities of Management Andy Roddick  ,[object Object],[object Object],[object Object],[object Object],[object Object],www.andrewurich.com
Most  people end up where their behavior indicates they want to be. ,[object Object],[object Object]
Top 10 Action Items ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Thank You ,[object Object],[object Object],[object Object],www.andrewurich.com
References ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],www.andrewurich.com

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Oge Mazda Applied Ethics

Notas del editor

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  2. Mercedes 2.4% Audi 1.2% Mini 0.8% Volvo 0.8% Mitsubishi 0.8% Landrover 0.6% Saab 0.2%
  3. c:PG filesBookChapter 4 Exhibits reformatted Mkt value of stock = $13b in 1980 and increased to $40b by 1997. However, GM’s strategic investments – net capital expenditures plus R&D – added up to $167b if simply summed and $332b in terms of 1997 NPV at a discount rate of 10%. GM destroyed over $100b in in value over this period if don’t assume a 10% discount rate and over $200b if assume a 10% discount rate of return. Put another way, the benefit to cost ratio of GM’s strategic investments during this period was significantly less than 1/2 . Why? Slack Can slack be a good thing?
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  5. Once your mind is inhabited by a certain belief you will tend only to consider factors proving you right. Therefore the more information you get the more certain of you are certain of your rightness
  6. --1990’s Congress and the President declared it the decade of the brain. --Lewis L. Judd, former director of the National Institute on Mental Health said “The pace and progress of mental health is so great that 90% of what we know about the brain has been learned in the last 10 years. Positron Emission Tomography (PET) and MRI allows scientists to see the brain work -- if she has a 4 lane highway for empathy, she will feel the emotions of everyone– if not, she will hurt people’s feelings by saying the wrong thing at the wrong time Synapses are the connections between the cells By age three– up to 15,000 synaptic connections per neuron
  7. Emotional part of the brain sends a smile message and the voluntary mussel module sends a concerned look message One talent prospers at the expense of another Dumping stocks in a down market is the same as fleeing a lion-- ,loss avoidance
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