2. Welcome to HiRUM Front Desk™
HiRUM Front Desk™ is widely accepted as Australia’s preferred front desk and reservation solution for hotels and
resorts. HiRUM Front Desk™ Reservation Software was originally created out of the need for hoteliers to have
increased control over the management of their accommodation. Since its inception more than 20 years ago, the
reservation software has undergone continual development and enhancement. It has an extremely high level of
functionality within both front and back office solutions and is an effective complete Hotel and Resort Management
Solution.
HiRUM Front Desk™ is your comprehensive reservation management solution. Our software processes
everything from;
• Full guest accounting
• Front and back office tools
• Reporting for guests and management
• Maintenance
• Marketing
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Why choose HiRUM Front Desk™?
Peace of mind knowing that we are
trusted by over 1200 properties
Access to an Australian support team
with extensive product expertise and
industry experience
A comprehensive software solution for
your business - yet still easy to use!
A tailored solution, right from the initial
guest contact, to help your business run
smoothly
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Single property
Multi- property
Running your single-property business
is simple with HiRUM Front Desk™. Our
system can manage everything from
the initial guest enquiry through to their
departure. HiRUM is also the market
leader in trust accounting. Coupled with
HiRUM Software Solution’s excellent
customer service and client support, we
have developed an easy to use, yet
extremely powerful accommodation
management system.
HiRUM Front Desk™ is tailored to meet the
needs of the smallest to the largest holiday
homes and accommodation businesses.
Multi-property and accommodation chains
will appreciate our fully integrated and
seamless solution.
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Our accommodation management
solution is designed with a wide variety
of businesses in mind. Choose a software
solution which is tailored to meet your
specific needs.
Our diverse range of clients includes;
• Holiday accommodation
• Strata resorts
• Hotels / Motels
• Permanents
We can also tailor solutions for;
• Bed and Breakfasts
• Backpackers
• Ski Lodges
A solution for every property size
Suitable for all types of properties
6. HiRUM Front Desk™ is a complete customer management solution. Record guest names, contact
details, check-ins and balances. Build a lasting relationship with your guests by viewing their
previous stays, noting special occasions such as birthdays and anniversaries, and securely saving
authorised payment details for easy future transactions.
Guest management
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7. Automatically send emails to your guests
Communication is key
Communication with guests is vital in
order to retain guests and receive repeat
bookings. Studies show that 48% of bookings
result in OR become repeat business if guest
communications are effectively managed. That
is why our system allows you to engage with
your guests before,during and after their stay.
The systems provides:
• Booking confirmation
• Pre-stay reminders
• Post-stay follow up and survey (reviews)
• Tours and activities
• Ongoing marketing
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8. Use your guest information to develop relevant multichannel
marketing communications. Analyse your data using our
various segmentation tools. Base your marketing campaigns
on confirmed data, not guesswork.
Guest suburb analysis
Guest source analysis
Advanced guest reports
Marketing and campaign database management
We offer detailed filters so you can
analyse your current bookings,
such as region and source. Our
marketing tools provide for 8
different tiers of analysis. Use this
intelligence to identify your target
market and optimise your future
performance.
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9. Reservations management
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• Easily view your arrivals and departures
• Process your property’s check-ins,
check-outs and receipt your payments
• Create new phone bookings from the
booking ledger dashboard
• Easily make changes to existing bookings
• Create seasons based on a custom
date range
• Maximise your availability during the busy
period by using the optimisation tool.
HiRUM Front Desk™ couldn’t be easier
10. Our customer service
and client support is
exceptional
Our local Australian support team
are readily available to answer any
questions you may have or to assist
you with difficulties. We’re not only
experts in our own software, but with
over 120 years industry experience
amongst our staff, the HiRUM
support team also understands your
accommodation business first hand.
We perform so your business
performs
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11. Create your daily housekeeping roster within HiRUM Front Desk™. View which rooms require
a service or clean based on guest arrival, in-house and departure records. Assign staff to each
room and flag once the service has been completed, making the room available to check-in.
Housekeeping management
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12. Maintenance management
Create an efficient maintenance
schedule around occupancy. Easily
prevent rooms from being booked
when maintenance is scheduled.
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13. Two-way integration with HiSITE Channel Manager
Our easy to use, automatic channel man-
agement software ensures properties of all
sizes can maximise their online exposure.
HiRUM Front Desk™ also integrates with
other industry Channel Managers.
HiRUM Front Desk™ seamlessly integrates
with HiSITE Channel Manager, a leading
online distribution solution for hotels.
Connect your property to the world’s
major online booking channels from one
central location.
A complete solution
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14. Each employee at your
property is allocated a
unique username and
password. As the system
manager you can freely
revoke and grant access
to HiRUM Front Desk™ for
each employee.
Access levels ensure staff members only have access
to sections relevant to their position. Specify which
employees have the authority to add, change or
delete records.
Security
Employee security management
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15. Ease of accounting
HiRUM Front Desk™ has an inbuilt help
function to assist staff with daily banking
and accounting procedures. All financial
information can be easily exported for
import to a variety of general accounting
packages.
Record and accept payments from your
guests at the time of booking or upon
check-in. Easily manage payments to
agents, owners and creditors alike.
We make your job easy
Billing management
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16. We are the leaders in trust
accounting. HiRUM Front Desk™ is
compliant under the Office of Fair
Trading guidelines. We continue to
work closely with the Office of Fair
Trading to ensure our software
remains compliant.
Bookkeeping
Three-way trust accounting
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17. Point of sale (POS)
Manage revenue for additional services such as
restaurant meals, internet, phone calls, car park and
much more. We offer a wide range of interfaces for
room keys, internet access, in-room movies, telephones,
restaurant POS amongst many others.
Manage different payments within HiRUM Front Desk™
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18. Features list
Suitable for all types of properties and
tailored to meet your specific needs
Group booking management allows for
simplified administration and processing
Full guest accounting, front and back office
tools, in addition to maintenance and
marketing capabilities
Keep your system secure with
employee access levels
Two-way integration with qualified
Channel Managers
Comprehensive reporting enabling you
to effectively manage your business
We offer an Australian based support
team with extensive industry experience
Our Front Desk solution supports
bookkeeping for trust transactions
Clean, modern user interface for ease
of use
Automatically send confirmation and
marketing emails
We are Australia’s preferred Front Desk
and reservation solution for hotels
and resorts
Easily optimise your bookings in order
to maximise availability
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19. About HiRUM Software Solutions
HiRUM’s Property Management Software Solution is now installed in over 1200 hotels and
properties around the world, managing more than 120,000 accommodation rooms. HiRUM has
become a leader in hotel software, assisting managers run their properties efficiently by providing a
complete hotel accommodation solution. Our software is designed with the hotel, accommodation
and management rights industry in mind.
Manage, promote and maximise your property with the trusted source of tailored technology
solutions to the accommodation industry
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Here’s what our clients think
“I have used HiRUM Hospitality Software for 13 years across a number of different properties. I have
also recently switched to HiSITE Channel Manager, with ‘Intuitive Pricing’ to manage my availability and
pricing across all the last minute booking sites, automatically. The time and effort I have saved is nothing
short of remarkable. I no longer need to worry about missing a booking, and can be confident that I am
taking advantage of every opportunity. HiRUM has been able to provide me with a total solution to meet
the needs of my business.”
“Hervey Bay Colonial Lodge has been using HiRUM Front Desk for over 4 years . We are very pleased with
the service we receive. The front end usability and the practicality of this program is excellent. HiRUM
Front Desk is easy to use, it is a great tool for scheduling everything required in the daily operation of our
motel, support is always there if needed. We also use HiSITE as our Channel Manager, we have found
HiSITE to always be reliable, as a Channel Manager HiSITE always integrates live and works perfectly with
HiRUM (our Front Desk Property Management System), it is great dealing all in one place for both HiRUM
and HiSITE, they make it happen between themselves. “
Shaun- Itara and Jacana at Riverway Apartments
Peter & Michael - Hervey Bay Colonial Lodge
