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THE Foodservice Industry ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Introduction ,[object Object],[object Object]
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1. TYPES of Foodservice Operations ,[object Object]
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Types of Foodservice Operations ,[object Object],[object Object],[object Object]
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SECTORS OF THE FOODSERVICE INDUSTRY
Sectors of the Foodservice Industry HOTEL, MOTEL, and other tourist accommodation often referred to as the LODGING INDUSTRY Developed from inns. Supported by developments in transport and increases in business and leisure- related tourism  Provision of food and drinks together with accommodation services Hotels and other tourist Accommodation Industry sector- international terminology Historical Summary Purpose of the foodservice operation INDUSTRY sector UK terminology
[object Object],[object Object],[object Object],[object Object],[object Object],Grew out of hotel restaurants (which were originally highly formal) through chefs wishing to start their own business Provision of food and drink, generally at a high price with high levels f service Restaurants  including conventional and specialist operations Industry sector- international terminology Historical Summary Purpose of the foodservice operation INDUSTRY sector UK terminology
[object Object],[object Object],[object Object],[object Object],[object Object],Developed from ABC and Lyons Concept. Has gone through various phases. More recently highly influenced by USA Provision of food and drink, generally at low/medium price with limited levels of service and often high customer throughput Popular Catering  including café, pizza, grills, specialist coffee shops, roadside restaurants and steak houses Industry sector- international terminology Historical Summary Purpose of the foodservice operation INDUSTRY sector UK terminology
[object Object],[object Object],[object Object],[object Object],[object Object],Grew from combination of popular catering and take away, heavily influenced by USA concepts; highly sophisticated meal packaging and marketing Provision of food and drink in highly specialized environment, characterized by high investment, high labour costs and vast customer throughput FAST FOOD  including McDonalds and Burger King Industry sector- international terminology Historical Summary Purpose of the foodservice operation INDUSTRY sector UK terminology
[object Object],[object Object],[object Object],[object Object],[object Object],Developed in UK from original fish and chip  concepts. Influenced by USA and trends in food taste Fast provision of food and drink TAKE AWAY including ethnic, spuds, KFC, snacks, fish and chips, sandwich bars, kiosks Industry sector- international terminology Historical Summary Purpose of the foodservice operation INDUSTRY sector UK terminology
RETAIL MARKET Developed originally from prestigious stores wishing to provide food and drinks as part of the retailing experience. provision of food and drink as an adjunct to retail provision RETAIL STORES Industry sector- international terminology Historical Summary Purpose of the foodservice operation INDUSTRY sector UK terminology
LEISURE AND SPECIAL EVENT MARKET Originally associated with hotels but has now become major sector in its own right provision of large scale food and drink alongside services such as conferencing BANQUETING/ Conferencing/ Exhibitions Industry sector- international terminology Historical Summary Purpose of the foodservice operation INDUSTRY sector UK terminology
LEISURE AND SPECIAL EVENT MARKET Increases in leisure have made profit from food and drink attractive to leisure and amenity providers provision of food and drink to people engaged in another pursuit  LEISURE ATTRACTIONS Such as theme parks, museums, galleries, cinemas and theatres Industry sector- international terminology Historical Summary Purpose of the foodservice operation INDUSTRY sector UK terminology
HIGHWAY (interstate) market Born in UK in 1960s with the advent of motorway building. Influenced by USA and became specialized because of government regulations on provision of foodservice operations, retail and fuel as well as location provision of food and drink together with petrol and other retail services, often in isolated locations  MOTORWAY SERVCE STATIONS Industry sector- international terminology Historical Summary Purpose of the foodservice operation INDUSTRY sector UK terminology
HIGHWAY (interstate) market Born out of recognition that better- fed workers work better. Boosted in UK by legislation during First and Second World Wars. Fuerther  provision of food and drink to people at work INDUSTRIAL CATERING, Either in-house operations or through catering/ foodservice contractors Industry sector- international terminology Historical Summary Purpose of the foodservice operation INDUSTRY sector UK terminology
SOCIAL CATERER/ FOODSERVICE (students, healthcare, institutional and military Regulated and given substantial boost in the UK by the creation of the Welfare State in 1948. Maintained now through public social conscience provision of food and drink to people in colleges, universities and the forces and to people through established social need WELFARE CATERING Industry sector- international terminology Historical Summary Purpose of the foodservice operation INDUSTRY sector UK terminology
SEPARATE DRINKING PLACES But also some units included in SEARATE EATING and DRINKING PLACES above Developed in UK from inns; also origin of steakhouses, e.g. 1960s Berni Inns provision of food and drink in an environment dominated by licensing requirements LICENSED TRADE Including public houses, wine bars, licensed clubs and members’ clubs Industry sector- international terminology Historical Summary Purpose of the foodservice operation INDUSTRY sector UK terminology
TRANSPORTATION market Grew out of the need to meet the demands of traveling public. Originally services were of high levels, reflecting the type of traveller. Eventually changed to meet the needs of a wide range of travellers. provision of food and drink to people on the move TRANSPORT CATERING Including railways, airlines and marine Industry sector- international terminology Historical Summary Purpose of the foodservice operation INDUSTRY sector UK terminology
Catering market Developed through need to provide services at special events. The term ODC is misleading as little of this catering actually takes place outside provision of food and drink away from home base and suppliers usually associated with a major event OUTDOOR CATERING (ODC) Or off-premises catering or event catering Industry sector- international terminology Historical Summary Purpose of the foodservice operation INDUSTRY sector UK terminology
VARIABLES IN FOODSERVICE SECTORS ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
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Summary of Sectors in the Foodservice Industry ,[object Object],[object Object],[object Object],RESTRICTED MARKET Transport catering CLUBS Industrial (contract) Private welfare GENERAL MARKET Hotel/ restaurants Popular catering Fast food/take away Retail stores Banqueting/conferences/exhibitions Leisure attractions Motorway service sttations Pubs and wine bars ODC COST PROVISION RESTRICTED MARKET Institutional catering Schools Universities/ colleges Hospitals The Forces Prisons Industrial (own catering)
Different Types of Market  ,[object Object],[object Object],[object Object],[object Object],[object Object]
VARIABLES IN FOODSERVICE OPERATIONS ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
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THE MEAL EXPERENCE ,[object Object],[object Object]
The needs that customers might be seeking to satisfy include: ,[object Object],[object Object],[object Object],[object Object],[object Object]
MEAL EXPERIENCE FACTORS ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Customer Service ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Note: a foodservice operation will determine the  customer service specification  of the operation by taking account of these five customer service factors.
Use of resources ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Level of Customer Service ,[object Object],[object Object],[object Object],[object Object]
Level of service and Standards of service ,[object Object],[object Object],[object Object],[object Object]
FOOD AND BEVERAGE SERVICE METHODS ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
A food service operation can be seen as a simple model comprising three operating systems: ,[object Object],[object Object],[object Object]
Food and Beverage service sequence ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
FOOD AND BEVERAGE SERVICE METHOD ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
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2. Bar Counter- service to customers seated at bar counter (often U shaped) on stools. ,[object Object],[object Object],[object Object],[object Object],[object Object]
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FOOD AND BEVERAGE SERVICE PERSONNEL ,[object Object],[object Object],[object Object],[object Object]
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Restaurant manager/ supervisor ,[object Object],[object Object],[object Object],[object Object]
RECEPTION HEADWAITER ,[object Object],[object Object],[object Object]
HEADWAITER/Maitre d hotel/supervisor ,[object Object],[object Object],[object Object]
Station headwaiter/ section supervisor ,[object Object],[object Object],[object Object]
Station waiter ,[object Object],[object Object],[object Object],[object Object]
Assistant station waiter ,[object Object],[object Object]
Waiter ,[object Object],[object Object],[object Object],[object Object]
Trainee commis ,[object Object],[object Object],[object Object],[object Object],[object Object]
Carver ,[object Object],[object Object],[object Object]
Floor service staff ,[object Object],[object Object]
Lounge staff ,[object Object],[object Object],[object Object]
Wine butler ,[object Object],[object Object],[object Object],[object Object]
Cocktail bar staff ,[object Object],[object Object]
Buffet assistant ,[object Object],[object Object],[object Object]
Cashier ,[object Object],[object Object]
Counter assistants ,[object Object],[object Object]
Small hotel organization chart GENERAL   manager Food and Beverage manager Front of house manager Head chef Restaurant manager Head  receptionist Housekeeper
 
 
 
 
 
 

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  • 21. SECTORS OF THE FOODSERVICE INDUSTRY
  • 22. Sectors of the Foodservice Industry HOTEL, MOTEL, and other tourist accommodation often referred to as the LODGING INDUSTRY Developed from inns. Supported by developments in transport and increases in business and leisure- related tourism Provision of food and drinks together with accommodation services Hotels and other tourist Accommodation Industry sector- international terminology Historical Summary Purpose of the foodservice operation INDUSTRY sector UK terminology
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  • 27. RETAIL MARKET Developed originally from prestigious stores wishing to provide food and drinks as part of the retailing experience. provision of food and drink as an adjunct to retail provision RETAIL STORES Industry sector- international terminology Historical Summary Purpose of the foodservice operation INDUSTRY sector UK terminology
  • 28. LEISURE AND SPECIAL EVENT MARKET Originally associated with hotels but has now become major sector in its own right provision of large scale food and drink alongside services such as conferencing BANQUETING/ Conferencing/ Exhibitions Industry sector- international terminology Historical Summary Purpose of the foodservice operation INDUSTRY sector UK terminology
  • 29. LEISURE AND SPECIAL EVENT MARKET Increases in leisure have made profit from food and drink attractive to leisure and amenity providers provision of food and drink to people engaged in another pursuit LEISURE ATTRACTIONS Such as theme parks, museums, galleries, cinemas and theatres Industry sector- international terminology Historical Summary Purpose of the foodservice operation INDUSTRY sector UK terminology
  • 30. HIGHWAY (interstate) market Born in UK in 1960s with the advent of motorway building. Influenced by USA and became specialized because of government regulations on provision of foodservice operations, retail and fuel as well as location provision of food and drink together with petrol and other retail services, often in isolated locations MOTORWAY SERVCE STATIONS Industry sector- international terminology Historical Summary Purpose of the foodservice operation INDUSTRY sector UK terminology
  • 31. HIGHWAY (interstate) market Born out of recognition that better- fed workers work better. Boosted in UK by legislation during First and Second World Wars. Fuerther provision of food and drink to people at work INDUSTRIAL CATERING, Either in-house operations or through catering/ foodservice contractors Industry sector- international terminology Historical Summary Purpose of the foodservice operation INDUSTRY sector UK terminology
  • 32. SOCIAL CATERER/ FOODSERVICE (students, healthcare, institutional and military Regulated and given substantial boost in the UK by the creation of the Welfare State in 1948. Maintained now through public social conscience provision of food and drink to people in colleges, universities and the forces and to people through established social need WELFARE CATERING Industry sector- international terminology Historical Summary Purpose of the foodservice operation INDUSTRY sector UK terminology
  • 33. SEPARATE DRINKING PLACES But also some units included in SEARATE EATING and DRINKING PLACES above Developed in UK from inns; also origin of steakhouses, e.g. 1960s Berni Inns provision of food and drink in an environment dominated by licensing requirements LICENSED TRADE Including public houses, wine bars, licensed clubs and members’ clubs Industry sector- international terminology Historical Summary Purpose of the foodservice operation INDUSTRY sector UK terminology
  • 34. TRANSPORTATION market Grew out of the need to meet the demands of traveling public. Originally services were of high levels, reflecting the type of traveller. Eventually changed to meet the needs of a wide range of travellers. provision of food and drink to people on the move TRANSPORT CATERING Including railways, airlines and marine Industry sector- international terminology Historical Summary Purpose of the foodservice operation INDUSTRY sector UK terminology
  • 35. Catering market Developed through need to provide services at special events. The term ODC is misleading as little of this catering actually takes place outside provision of food and drink away from home base and suppliers usually associated with a major event OUTDOOR CATERING (ODC) Or off-premises catering or event catering Industry sector- international terminology Historical Summary Purpose of the foodservice operation INDUSTRY sector UK terminology
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  • 78. Small hotel organization chart GENERAL manager Food and Beverage manager Front of house manager Head chef Restaurant manager Head receptionist Housekeeper
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