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© comScore, Inc. Proprietary and Confidential.   1
comScore 2010 Canada Digital Year in Review



The comScore 2010 Canada Digital Year in Review offers a macro view of the overarching trends in digital
media usage in Canada, and considers their implications for navigating the uncertainties of the year ahead.
The report analyzes trends including overall Internet usage, high-growth categories, online display advertising,
online video, search and mobile.




                                © comScore, Inc. Proprietary and Confidential.   2
Digital in Canada: A Year in Review

2010 can be characterized as a year of recovery and strategic advancement. Marketers, advertisers, publishers
and companies alike, shifted from skepticism to restored confidence and curiosity. As more time and budget
dollars were invested back into the online space, companies and brands found new ways to integrate their
content across varying platforms. In doing so, identifying and understanding „who‟ their online visitor was,
became paramount. The digital landscape also experienced a power shift in 2010, with consumers beginning to
guide online trends.

The purpose of the comScore 2010 Canada Digital Year in Review is to identify these trends as they relate to
categorical, video, search and mobile users. In order for brands to continue to market across diverse platforms,
it is pertinent that prevailing trends are understood, providing brands, and companies alike, a competitive
advantage. By understanding past trends and correlating them to the current, the online landscape becomes a
tool that can be used to effectively make the online presence of brands successful and inventive.


Key questions to be addressed in this report include:
•   How are Canadians consuming digital media, and how does this compare to other countries?
•   Which trends dominated the digital landscape in 2010?
•   How does media consumption differ across age and gender segments?
•   What trends are we seeing in the social networking space, and what impact does that have on
    email activity?
•   How has digital advertising shifted in the last year, and how has social media played a part?
•   Which content categories are serving up the most videos? Who‟s watching online video in Canada?
•   What is the current state of the search market?
•   How will mobile media consumption in Canada stack up against other markets?


                                     © comScore, Inc. Proprietary and Confidential.   3
Table of Contents

Country-to-Country Comparison                                                 5

Quick Glance at Canadians Online in 2010                                      7

Share of Browsers Online                                                      10

Categorical Comparison                                                        12

Social Networking                                                             17

Email Landscape                                                               22

Advertising Effectiveness                                                     26

Video                                                                         30

Search                                                                        34

Mobile Coming Soon to Canada in 2011                                          36

A Look Ahead to 2011…                                                         40
                         © comScore, Inc. Proprietary and Confidential.   4
Country-to-Country Comparison




            © comScore, Inc. Proprietary and Confidential.   5
Online Landscape Worldwide in 2010
Canada maintained its position as the most engaged online audience, ranking highest among the top markets in
average hours and visits per visitor in Q4 2010.

                                                      #1                                       #2                                         #1

               Total Unique Visitors
                                              Average Hours/Visitor                         Average Pages/Visitor                      Average Visits/Visitor
                       (000)
Location       Q4 2010     Q4 2009             Q4 2010                    Q4 2009          Q4 2010               Q4 2009               Q4 2010              Q4 2009
Worldwide      1,314,031   1,206,146               23.1                          23.7        2,133                 2,252                  53.0                 54.6
China          287,451      232,037                13.5                          15.6        1,238                 1,599                  38.6                 57.7
U.S.           181,239      172,194                35.3                          33.3        2,953                 2,822                  80.9                 70.8
Japan           72,913      69,826                 18.4                          20.0        1,928                 2,108                  43.8                 47.3
Germany         49,257      45,216                 24.1                          22.0        2,858                 2,654                  60.0                 58.7
Russia          45,692      36,589                 21.8                          16.5        2,704                 2,399                  52.9                 44.5
France          41,827      39,137                 26.6                          28.1        2,752                 2,934                  68.7                 70.3
India           41,170      36,535                 11.9                          12.1        1,089                 1,183                  30.6                 27.1
Brazil          39,335      32,849                 25.8                          27.0        2,089                 2,672                  56.5                 58.8
UK              38,581      37,674                 32.3                          31.3        2,883                 2,735                  69.4                 60.3
South Korea     30,155      29,424                 27.7                          35.6        4,093                 4,986                  50.1                 72.5
Canada          22,945      23,138                 43.5                          42.2        3,349                 3,793                  95.2                 88.8


                                © comScore, Inc. Proprietary and Confidential.      6
                                                                 Source: comScore Inc., Media Metrix, World Metrix, All Locations, Persons: 15+, 3 MO. AVG Q4 2009 & Q4 2010.
Quick Glance at Canadians Online in 2010




             © comScore, Inc. Proprietary and Confidential.   7
Online Presence Continues to Grow and Persons 55+ Grew the Most
                    in Q4 2010

                                                                                   Total Internet
                 25,100                                                                                                                                                             24,989
                 25,000
Total UV (000)




                                                                                               +2%
                 24,900
                 24,800
                 24,700   24,602
                 24,600
                 24,500
                 24,400




                                                                  Growth of Online Users by Age
                                                                      Q4 2009 vs. Q4 2010
                 10,000                                                                                                    +1%
                  9,000
        Total UV (000)




                  8,000                                                     0%
                  7,000
                  6,000            -4%                                                                                                                             +12%
                  5,000
                  4,000                                                                                             8,708       8,767
                  3,000                                           6,750           6,760
                  2,000       4,895   4,690                                                                                                                   4,225       4,747
                  1,000
                      0
                              Persons: 2-17                      Persons: 18-34                                    Persons: 35-54                              Persons: 55+
                                                                                  Q4 - 2009             Q4 - 2010
                                              © comScore, Inc. Proprietary and Confidential.      8      Source: comScore Inc., Media Metrix, CA, All Locations, Persons: 2+, Dec 2009 – Dec 2010.
                                                                                               Source: comScore Inc., Media Metrix, CA, All Locations, Persons: 2+, 3 MO. AVG Q4 2009 & Q4 2010.
Canada’s Online Demographics: Gender, Region, HH Income

         % Composition Unique Visitors                                                                            % Composition UV
              by Age Segments                                                                                     Regional Breakout

                       Males     Females                                                                             Atlantic
                                                                                                                       7%
                                                                                                               British
 2-17             9%                  10%                                                                     Columbia
                                                                                                                                          Ontario
                                                                                                                13%
                                                                                                                                           38%
                                                                                                              Praries
18-24        5%         5%                                                                                     18%


                                                                                                                             Quebec
25-34             9%                  9%                                                                                      24%

                                                                                                              % Composition
35-44             9%                  9%                                                                 Household Income Breakout

                                                                                    35%
                                                                                    30%
45-54             9%                 8%                                                                               31%
                                                                                    25%
                                                                                    20%          24%                                                             26%
                                                                                    15%                                                    20%
 55+              9%                  10%                                           10%
                                                                                     5%
                                                                                     0%
        0%        5%           10%         15%                  20%                            Less than           $40,000 -            $75,000 -          $100,000 or
                                                                                                $40,000             $74,999              $99,999              more
                                          © comScore, Inc. Proprietary and Confidential.   9
                                                                                                Source: comScore Inc., Media Metrix, CA, All Locations, Persons: 2+, 3 MO. AVG Q4 2010
Share of Browsers Online




            © comScore, Inc. Proprietary and Confidential.   10
Internet Explorer Continues to Have the Largest Reach in Canada

             Top 3 Browsers in Canada
                                                                                  As Microsoft‟s Internet Explorer continues to dominate
             Total Unique Visitors (000)
                                                                                  browser reach at more than 93% of the online
30,000
          24,989                                                                  population, other browsers are building reach too –
25,000                23,339
                                                                                  especially with the introduction of new browsers like
20,000                                                                            Google‟s Chrome which has a 24% reach in Canada.
15,000
                                                                                                   Top 3 Browsers in Canada
10,000                             7,718
                                                                                                      Total Minutes (MM)
                                                            6,067
 5,000                                                                                70,000   64,592
                                                                                      60,000
     0
            Total    Internet    Firefox                 Chrome                       50,000
          Internet   Explorer
                                                                                      40,000                     34,411
 While the Mozilla Firefox browser reaches a larger
                                                                                      30,000
 percentage of the online population, Google‟s Chrome
                                                                                      20,000
 browser has a larger proportion of time spent,                                                                                    11,029             11,461
                                                                                      10,000
 accounting for more than 11.4 billion minutes.
                                                                                          -
                                                                                                 Total         Internet            Firefox           Chrome
                                © comScore, Inc. Proprietary and Confidential.   11
                                                                                               Internet        Explorer
                                                                                                  Source: comScore Inc., CA, All Locations, Persons: 2+, December 2010
Categorical Comparison




            © comScore, Inc. Proprietary and Confidential.   12
Top Gaining Site Categories by Total Unique Visitors

More Canadians were accessing Community and Entertainment sites in Q4 2010. Political News sites saw the
strongest growth, up 47 percent versus year ago.


                                                                         Top Gaining Site Categories
                               25,000 +18%   +25%
                                                                                           Q4 2009              Q4 2010
 Total Unique Visitors (000)




                               20,000
                                                    +16%
                                                            +23%
                                                                            +20%             +26%
                               15,000
                                                                                                          +29%
                                                                                                                      +29%
                               10,000                                                                                             +25%
                                                                                                                                              +27%
                                                                                                                                                       +23%        +29% +30%

                                5,000                                                                                                                                                    +37%
                                                                                                                                                                                                  +47%

                                   0




                                                       © comScore, Inc. Proprietary and Confidential.      13
                                                                                                        Source: comScore Inc., Media Metrix, CA, All Locations, Persons: 2+, 3 MO. AVG Q4 2009 & Q4 2010.
Top Gaining Site Categories by Unique Visitors: Gender Breakout

  More women were accessing Food, Beauty/Fashion/Style and Health sites in Q4 2010, while men were drawn
  to Humor, Incentives and Movie sites.


                                     FEMALES                                                                    MALES
                             Total Unique Visitors (000)                                              Total Unique Visitors (000)
                              ~ Ranked by % Change                                                     ~ Ranked by % Change

                         Q4 2010     Q4 2009                                                                                   Q4 2010        Q4 2009
            Political News         +51%
                                                                                                              Political News                 +45%
                 Coupons            +33%                                                                                                     +43%
                                                                                                                    Coupons
        Community - Food                          +33%
                                                                                                      Entertainment News                                      +30%
     Beauty/Fashion/Style                 +32%                                               Retail - Computer Software                               +29%
       Community - Home               +30%
                                                                                                       Community - Home                           +29%
      Entertainment News                          +28%                                             Entertainment - Humor                                 +28%
Retail - Computer Software            +25%
                                                                                                                 Automotive                                            +28%
              Technology                                                 +25%
                                                                                                                   Incentives
                                                                                                                                                    +25%
               Automotive                         +24%
                                                                                                                 Technology
                                                                                                                                                                                   +25%
                   Health                                 +24%                                     Entertainment - Movies
                                                                                                                                                                       +25%
                             0   3,000 6,000 9,000 12,000 15,000                                                                  0         3,000        6,000        9,000       12,000
                                          © comScore, Inc. Proprietary and Confidential.      14
                                                                                           Source: comScore Inc., Media Metrix, CA, All Locations, Persons: 2+, 3 MO. AVG Q4 2009 & Q4 2010.
Top Gaining Site Categories by Average Time Spent per Male Visitor

                        Canadian males spent the greatest amount of time on Directories sites,
                        averaging more than 94 minutes per month in Q4 2010. Online Trading and
                        Career Training/Education sites saw significantly more time spent by males
                        during the quarter.


                                          Average Minutes Per Visitor

                                                          Q4 2009               Q4 2010
      +233%
100
 90
 80
 70
 60           +117%
                      +51%
 50                                      +55%
 40
                                                                +49%
 30                                                                                 +45%
 20                                                                                                 +70%               +58%             +76%              +104%
 10
  0




                       © comScore, Inc. Proprietary and Confidential.      15
                                                                        Source: comScore Inc., Media Metrix, CA, All Locations, Persons: 2+, 3 MO. AVG Q4 2009 & Q4 2010.
Top Gaining Site Categories by Average Time Spent per Female
 Visitor

                     Women spent double the amount of time on Photos and Directories sites when
                     compared to Q4 2009. Beauty/Fashion/Style and Religion/Spirituality sites also
                     saw an increase in time spent by female visitors.

                                          Average Minutes Per Visitor


                                                           Q4 2009              Q4 2010
70
     +108%   +123%
60

50

40
                     +29%             +34%
30
                                                               +114%
                                                                                    +36%
20                                                                                                  +79%
                                                                                                                      +101%
                                                                                                                                        +50%
10                                                                                                                                                       +45%

 0




                       © comScore, Inc. Proprietary and Confidential.      16
                                                                        Source: comScore Inc., Media Metrix, CA, All Locations, Persons: 2+, 3 MO. AVG Q4 2009 & Q4 2010.
Social Networking




            © comScore, Inc. Proprietary and Confidential.   17
Conversational Media Continues its Climb
     Even though Social Networking had a strong reach in 2009, we continued to see growth in unique visitors in
     2010. Likewise, UV growth was also seen on Blog sites as Canadians spent 58% more time and consumed 36%
     more pages in Q4 2010 compared to that of Q4 2009.

                                                                             Social Networking                               Blogs
                                                        +13%                   YoY – Dec ‘09 – Dec ‘10                       +9%

                               25,000
Total Unique Visitors (000)




                               24,000
                               23,000
                               22,000
                               21,000
                               20,000
                               19,000
                               18,000
                               17,000
                               16,000
                               15,000




                                                © comScore, Inc. Proprietary and Confidential.   Source: comScore, Inc., Media Metrix, CA, All Locations, Persons 2+, 3 MO. AVG Q4 2009 & Q4 2010.
                                                                                                    18
                                                                                                           Source: comScore, Inc., Media Metrix, CA, All Locations, Persons 2+, Dec 2009 – Dec 2010.
Top Conversational Media Sites
                                                                           Total Unique Visitors (000):                                % Change              % Change
        Most                                                                      Q4 2010           Q4 2009                             Unique                 Total
  Conversational                                                                                                                        Visitors              Minutes
Media sites saw an                                                                                                                          +7%                   -4%
                              Facebook.com
increase in unique
 visitors and time                       Blogger                                                                                            -3%                   +11
 spent in Q4 2010        Windows Live Profile                                                                                              -25%                  -34%
 compared to last
                            Technorati Media                                                                                               +40%                +161%
        year.
                                  WordPress                                                                                                -16%                   -1%

                            Federated Media…                                                                                               +31%                +138%

                                  Twitter.com                                                                                              +11%                 +26%

                                LinkedIn.com                                                                                               +35%                 +79%
Top gainers included:                                                                                                                       N/A                   N/A
                               Gawker Media
Technorati Media (40%)
Federated Media (31%)         HubPages.com                                                                                                 +63%                +107%
Twitter.com (11%)
                                      Myspace                                                                                              -42%                  -76%
LinkedIn.com (35%)
                                Squidoo.com                                                                                                +19%                 +26%

                                        BlogHer                                                                                             +1%                 +34%

                              DeviantArt.com                                                                                               -24%                  +8%

                                       Typepad                                                                                             -25%                   -2%

                                                          0             5,000             10,000     15,000       20,000       25,000
                                 © comScore, Inc. Proprietary and Confidential.      19
                                                                                  Source: comScore, Inc., Media Metrix, CA, All Locations, Persons 2+, 3 MO. AVG Q4 2009 & Q4 2010.
Persons 55+ were the Strongest Drivers of Social Networking Growth

Social Networking continues to be consumed by many different demographics of the Canadian population. As
this category continues to grow, older age segments are increasingly more engaged in this content.

                   Persons Age: Q4 2010                                                          Social Media Growth Q4 2009 vs. Q4 2010


                                                                                                                            % Change
                                                                                                                                                      % Change
                                                                                               Persons - Age                 Unique
                                                                                                                                                      Total Visits
                           6%                                                                                                Visitors
                                               17%
    2-17          12%                                                                                   2-17                      -9%                       -18%
   18-24
                                                                                                       18-24                      -1%                        -7%
   25-34
   35-44                                                         10%
                                                                                                       25-34                      14%                       15%
   45-54
            17%
   55-64                                                                                               35-44                      12%                       15%
   65+
                                                                                                       45-54                      15%                       15%
                                                         19%
                                                                                                       55-64                      36%                       48%
                        19%
                                                                                                         65+                      34%                       45%

                                © comScore, Inc. Proprietary and Confidential.      20
                                                                                 Source: comScore, Inc., Media Metrix, CA, All Locations, Persons 2+, 3 MO. AVG Q4 2009 & Q4 2010.
Social Networking Across the Canadian Population

Persons: 2–17                                                                                                                              Persons: 35–44
                   Index 204                                                                              Index 156



                                                                                                             Index 147
                 Index 220
   Index 250                                   As 2010 drew to a close,                                                                           Index 144
                                                certain Social Networks
                                               were more likely to attract
                                                 specific age groups in
Persons: 18–24
                                                        Canada.                                           Index 157                        Persons: 35–44
                  Index 143                   The Social Networks listed
                                               here, indexed the highest
                                              for each of these Canadian
                                                                                                           Index 152
                    Index 164                       age segments.                                                                                   Index 149
   Index 186



Persons: 25–34                                                                                                   Index 213
                  Index 128                                                                                                                  Persons: 55+



                 Index 142
 Index 173                                                                                                     Index 200                       Index 128
                         © comScore, Inc. Proprietary and Confidential.   21   Source: comScore, Inc., Media Metrix, CA, All Locations, Persons 2+, 3 MO. AVG Q4 2010.
                                                                                                                                                ***Note: UV > 100,000***
Email Landscape




            © comScore, Inc. Proprietary and Confidential.   22
E-Mail Experiences Slight Decrease in Unique Visitors
             E-mail sites have traditionally reached over 80% of all Canadians online. In Q4 2010, the E-mail subcategory
             displayed a 79.5-percent reach, compared to 82 percent in Q4 2009. Average daily unique visitors saw a 28
             percent decline since December 2009.

                                                            YoY Change: Dec ‘09 – Dec ‘10

                               18,000
                               16,000
                               14,000
Average Daily Visitors (000)




                               12,000
                               10,000                                                         -28%
                                8,000
                                6,000
                                4,000
                                2,000
                                   0




                                                                                       Average Daily Visitors (000)
                                                 © comScore, Inc. Proprietary and Confidential.   23
                                                                                                       Source: comScore Inc., Media Metrix, CA, All Locations, Persons: 2+, Dec 2009 – Dec 2010.
Engagement with E-mail Sites Also Sees Decline in 2010
 The most noticeable impact was seen with engagement metrics. Total visits posted an 18-percent decline year
 over year, while total minutes and pages declined 11 and 15 percent, respectively.

                                                                         Q4 2009              Q4 2010


700,000
                          -18%                                     6,200
                                                                                                                                                       -15%
                                                                                                       -11%
600,000                                                            6,000

                                                                   5,800
500,000

                                                                   5,600
400,000
                                                                   5,400
300,000
                                                                   5,200

200,000
                                                                   5,000

100,000                                                            4,800

     0                                                             4,600
                    Total Visits (000)                                                        Total Minutes (MM)                           Total Pages Viewed (MM)

                                   © comScore, Inc. Proprietary and Confidential.      24
                                                                                    Source: comScore Inc., Media Metrix, CA, All Locations, Persons: 2+, 3 MO. AVG Q4 2009 & Q4 2010.
However, E-mail Experienced Growth Within Certain HH Income
 Segments
Taking a deeper look into the changes of the E-mail category, growth is evident within certain segments. High
income households of $100K+ actually grew in unique visitors to E-mail sites, as did household incomes of
$40K - $59K. Lower income households were drivers of declines within the E-mail category.


                                                                                    Total Unique Visitors (000) to E-mail Sites


                                                                         Q4 2009                                    Q4 2010                       % Change

                 Under $25K                                                 2,476                                      2,199                          -11%

               $15,000 - $24,999                                            2,191                                      1,732                          -21%

               $25,000 - $39,999                                            2,863                                      2,256                          -21%

               $40,000 - $59,999                                            3,672                                      3,918                           +7%

               $60,000 - $74,999                                            2,519                                      2,555                           +1%

               $75,000 - $99,999                                            3,914                                      3,832                           -2%

               $100,000 or more                                             4,674                                      5,087                           +9%




                                   © comScore, Inc. Proprietary and Confidential.      25
                                                                                    Source: comScore Inc., Media Metrix, CA, All Locations, Persons: 2+, 3 MO. AVG Q4 2009 & Q4 2010.
Advertising Effectiveness




             © comScore, Inc. Proprietary and Confidential.   26
Ad Dollars Continue to Flow Online in 2010
      Total Display Ad                                               Percentage of 2010 Total Display Ad Impressions
     Impressions (MM)
182,500

                         180,927                                                        Q4 2010                      Q1 2010
                                                                                         27%                          24%
180,000

                                                                                                                     Q2 2010
                                                                                           Q3 2010                    24%
177,500                                                                                     25%

          175,970

175,000
                                                The number of total display ad impressions has grown 3% in 2010, with
                                                the majority of the ad impressions delivered in the final quarter of the
172,500                                         year. In 2010, the top two advertisers online were Procter & Gamble,
                                                followed by GMAC/Ally. Together they accounted for nearly 17 billion
                                                display ad impressions throughout the year.
170,000
          Q4 2009        Q4 2010



                               © comScore, Inc. Proprietary and Confidential.   Source: comScore, Inc., Ad Metrix, CA, All Locations, Persons 2+, 3 MO. AVG Q4 2009 & Q4 2010.
                                                                                27
                                                                                                    Source: comScore, Inc., Ad Metrix, CA, All Locations, Persons 2+, 2010 AVG.
And the Largest Delivered Ad Creative is…



              GMAC
Creative Impressions: 740,469,000

Ally (formerly GMAC, Inc.), an Internet
Bank operated atop the ResMor Trust
Company, delivered the second most
display ad impressions (behind Procter
& Gamble) in 2010, with the above
creative ranking first. Microsoft Sites was
the top Publisher, displaying this creative
with over one-third of all impressions that
ran from early February to the end of the
year.




                                © comScore, Inc. Proprietary and Confidential.   28
                                                                                      Source: comScore, Inc., Ad Metrix, CA, All Locations, Persons 2+, 2010
A Shift: Where Advertising is Displayed Online
                              Total Display Ad Impressions (000) by Category                                                                            +15.6
                                                              Q4 2009                    Q4 2010                                                        billion
60,000,000

50,000,000

40,000,000

30,000,000
                   -5.1                                                              +11.1
                  billion                                                            billion
20,000,000                                                                                                               +2.2
                                             -1.0
                                                                                                                        billion
                                            billion
10,000,000

        0
                   E-mail         Business/Finance                                    Photos                            Sports                 Social Networking

While the number of total display ad impressions grew 3% in 2010, the Social Networking category has shown
the largest increase in ad impressions delivered, accounting for more than 58 billion impressions in Q4 2010.
This is the result of increased social media sites that have the ability to deliver ad impressions and shifting ad
impressions delivered on categories like: E-mail (-34%) and Business/Finance (-28%).



                                © comScore, Inc. Proprietary and Confidential.   Source: comScore, Inc., Ad Metrix, CA, All Locations, Persons 2+, 3 MO. AVG Q4 2009 & Q4 2010.
                                                                                 29
                                                                                                     Source: comScore, Inc., Ad Metrix, CA, All Locations, Persons 2+, 2010 AVG.
Video in Canada




            © comScore, Inc. Proprietary and Confidential.   30
Top Video Content Categories

Multimedia sites like YouTube accounted for the large majority of videos viewed online with more than 6.6 billion
in Q4 2010. Blogs and Music sites posted the strongest gains, while other types of Entertainment sites, News
and Sports sites made the top 10 list.

                                                           Videos Viewed (000)


            Category                                      Q4 2009                            Q4 2010                          % Change
             Entertainment - Multimedia                    9,818,795                         6,642,727                             -32%

             Entertainment - Music                           83,077                            315,136                             279%

             General News                                   238,737                            272,104                              14%

             Entertainment - TV                             217,257                            165,691                             -24%

             Social Networking                              314,393                            156,233                             -50%

             Sports                                         177,397                            148,537                             -16%

             Retail                                         112,701                            106,718                              -5%

             Games                                          162,045                            93,651                              -42%

             Blogs                                             9,411                           64,088                              581%

             Entertainment - Humor                           72,452                            49,859                              -31%


                                  © comScore, Inc. Proprietary and Confidential.   31   Source: comScore Inc., Video Metrix, CA, All Locations, Persons: 2+, 3 MO. AVG Q4 2010.
                                                                                          ***Note: Excluding Corporate Presence, Portals , Promotional Servers and XXX Adult***
Persons ages 55+ represent 18 percent of the online video audience,
but account for only 11 percent of videos viewed.
                        % Composition
                           Videos                                                                              Video reaches all age groups

        11%                                                                                                    online, with persons over the age
                                                                            20%
                                                                                                               of 35 accounting for more than
                                                                                                               half of all viewers in Q4 2010. This
                 Age: 55+
                   18%                          Age: 2-17                                                      matches the percent composition
                                                  20%
                                                                                                               of the total Internet audience,
                                                                                                               where 52.8% of Unique Visitors
                       % Composition                                  Age: 18-24                               are over the age of 35.
15%     Age: 45-54
                       Unique Viewers                                   10%                  12%
          16%



                                                      Age: 25-34
                     Age: 35-44                         18%                                                    While the younger audience
                       18%
                                                                                                               (under 35) comprises less of the
                                                                                                               total viewing audience, they
                                                                                 22%                           account for 54% of all videos
           20%                                                                                                 viewed online.


                           © comScore, Inc. Proprietary and Confidential.   32
                                                                                  Source: comScore Inc., Video Metrix, CA, All Locations, Persons: 2+, 3 MO. AVG Q4 2010.
Online Video Consumption by Age Segments

             Persons 18-24 were spending the most time watching videos online; watching an average of 267 videos and
             spending more than 20 hours per month in Q4 2010.

                                          Average Hours per Viewer                                  Average Videos per Viewer

                   25.0                                                                                                                                                         300
                                                 267
                                                                                            254
                                                                                                                                                                                250
                   20.0
                              203                                                                                         208
                                                 20.2                                                                                                                           200




                                                                                                                                                                                        Videos per Viewer
Hours per Viewer




                                                                                            19.6
                   15.0

                              13.0                                                                                       15.1                                                   150
                                                                                                                                                          124
                   10.0
                                                                                                                                                                                100
                                                                                                                                                           8.3

                    5.0
                                                                                                                                                                                50



                    0.0                                                                                                                                                         0
                          Persons: 2-17   Persons: 18-24                          Persons: 25-34                  Persons: 35-54                   Persons: 55+
                                           © comScore, Inc. Proprietary and Confidential.    33
                                                                                                   Source: comScore Inc., Video Metrix, CA, All Locations, Persons: 2+, 3 MO. AVG Q4 2010.
Search in Canada




            © comScore, Inc. Proprietary and Confidential.   34
The Search Market in Canada

  Total searches by Canadians leveled-off in 2010, with little change from Q4 2009 to Q4 2010. The number of
  active monthly searchers grew slightly, with a 2% increase over the same period. Given that consumer growth
  alone is no longer driving the market, gaining share and optimizing rankings becomes more important than ever
  for search engines and marketers, respectively.


               10,938                                        Total Searches (MM)
11,000                                 10,846                                                                                                          10,863

10,800

10,600

10,400                                                                             10,298                            10,298

10,200

10,000
              Q4 2009                 Q1 2010                                     Q2 2010                           Q3 2010                           Q4 2010

                                                                                              Q4 2010

                                        Searches (MM)                                          10,863

                                        Unique Searchers (000)                                 25,969

                                        Searches per Searcher                                   418.4


                                 © comScore, Inc. Proprietary and Confidential.   35
                                                                                  Source: comScore, Inc., qSearch, CA, All Locations, Persons 2+, 3 MO. AVG Q4 2009 – Q4 2010.
Mobile Coming Soon to Canada in 2011




            © comScore, Inc. Proprietary and Confidential.   36
Age Demographics for Mobile Subscribers

                                             Mobile Subscribers for Reportable Countries
                                                              Q4 2010

                                                                                                                                                                 Japan Leads
                                                                                                                                                              the Age Group: 55+
                40%
                                                                                                                                                                     36%
                35%

                30%                                                                                                                 Germany Leads
                                                                                            Spain Leads                          the Age Group: 45-54
                                                                                       the Age Group: 25-44
% Composition




                25%
                                        United States Leads
                                                                                                                       21%                               21%
                                       the Age Group: 18-24                               20%
                20%

                15%       France Leads
                      the Age Group: 13-17   12%

                10%                  8%

                5%

                0%
                               13-17             18-24             25-34                                                35-44                       45-54                       55+
                  Japan            United States       United Kingdom                                        Spain                 Italy             Germany                   France

                                                   © comScore, Inc. Proprietary and Confidential.   37
                                                                                                    Source: comScore, Inc., MobiLens, JA, US, UK, SP, IT, GE, FR, Persons 13+, 3 MO. AVG Q4 2010.
Smartphone Penetration by Market

                                   % Change Mobile Platforms for Reportable Countries
                                                 Q4 2009 vs. Q4 2010




 Smartphone:                    Smartphone:                      Smartphone:                           Smartphone:                    Smartphone:                    Smartphone:
     +60%                           +63%                             +38%                                  +12%                           +59%                           +81%
Feature Phone:                 Feature Phone:                   Feature Phone:                        Feature Phone:                 Feature Phone:                 Feature Phone:
     -12%                           -17%                             -14%                                   -6%                           -11%                           -14%

                                          Mobile Platforms for Reportable Countries
                                                          Q4 2010
                100%

                80%      Smartphone                              Feature Phone
% Composition




                           Leader                                   Leader
                60%

                40%

                20%

                 0%
                                           Smartphone                                                                                     Feature Phone
                 Japan         United States                  United Kingdom                              Spain                Italy              Germany                   France
                                               © comScore, Inc. Proprietary and Confidential.   Source: comScore, Inc., MobiLens, JA, US, UK, SP, IT, GE, FR,, Persons 13+, 3 MO. AVG Q4 2009.
                                                                                                 38
                                                                                                    Source: comScore, Inc., MobiLens, US, UK, SP, IT, GE, FR,, Persons 13+, 3 MO. AVG Q4 2010.
Platform Share of Smartphone Subscribers

                                             RIM       Google                         Apple                   Microsoft                Palm               Symbian


                             US                32%                                                      29%                                     25%                        8%        4% 3%



                                  0%    10%          20%            30%                   40%                 50%           60%            70%             80%             90%            100%

                                                                                          Total Subscribers (000s)
                           100%                                                                                             4%
                                                                                                7%                                                      12%
                            90%                            19%                                  10%                         13%                                                    20%
Total Subscribers (000s)




                                       32%
                            80%                                                                 7%                          5%                          21%
                            70%
                                                           28%                                                                                           5%                        31%
                            60%
                            50%
                                                           17%                                  66%                         68%                                                     8%
                            40%        55%
                                                                                                                                                        48%
                            30%
                                                                                                                                                                                   31%
                            20%                            30%
                            10%
                                       12%                                                       9%                         10%                         13%                        10%
                            0%                             5%
                                       JA                  UK                                     SP                          IT                        GE                          FR




                                                       © comScore, Inc. Proprietary and Confidential.    39
                                                                                                        Source: comScore, Inc., MobiLens, JA, US, UK, SP, IT, GE, FR, Persons 13+, 3 MO. AVG Q4 2010.
A Look Ahead to 2011




            © comScore, Inc. Proprietary and Confidential.   40
Key Insights into 2011

The following are some of the key digital media trends that businesses should consider as part of their broader
strategies if they want to position themselves for success in this arena in 2011:


      1)   Mobile is helping to carve out the next frontier of marketing. With the development of savvy mobile
           technologies, consumers are updating their device more frequently and will access online content
           habitually in 2011. The mobile platform is an extension to the laptop and PC platform. They are not
           one and of the same. Mobiles and tablets are transportable, unlike any device to date, and the
           capabilities are endless. Users will be able to scan barcodes in-store as an augmented way to interact
           with a brand; conceivably pay for their purchase via their phone and continue to click through
           advertisements while on the go. Advertisers have the opportunity to steer the path of the mobile
           frontier and engage the game changers.


      2)   Video permeated the online space in 2010 and will continue to do so in 2011. Not only are users
           streaming their favorite TV series and movies online, but advertisers and social networking sites are
           reaching their audience through videos as well.



                                © comScore, Inc. Proprietary and Confidential.   41
Key Insights into 2011 [cont]


       3)   As predicted, the digital display advertising market grew in 2010 through ad targeting techniques
            and with the development of niche audience ad networks. For 2011, the focus will be calculating pre
            and post ad effectiveness of their online campaign. Measurement, good creative and using the right
            measures is instrumental in this area.


       4)   Engagement in the Social Networking category grew again this quarter when compared to last. The
            focus for 2011 will be to continue to incorporate social networking capabilities into sites and
            marketing plans. The introduction of tools like Facebook‟s “Like” button and the ability to directly
            post comments and synergize with multiple social networking engines, will only increase customer
            interaction, and the power of social media.


Each of these facets of online marketing will impact the development and evolution of the online digital
landscape. Opportunities are infinite. The key will be to understand and recognize what works best for your
brand and actively measuring the return on investment.



                                © comScore, Inc. Proprietary and Confidential.   42
About comScore


comScore, Inc. (NASDAQ: SCOR) is a global leader in measuring the digital world and preferred
source of digital business analytics. comScore helps its clients better understand, leverage and profit from
the rapidly evolving digital marketing landscape by providing data, analytics and on-demand software
solutions for the measurement of online ads and audiences, media planning, website analytics,
advertising effectiveness, copy-testing, social media, search, video, mobile, cross-media, e-commerce,
and a broad variety of emerging forms of digital consumer behavior. comScore services, which now
include the product suites of recent acquisitions Nedstat, Nexius XPlore, ARSGroup and Certifica, are
used by more than 1,600 clients around the world, including global leaders such as AOL, Baidu, BBC,
Best Buy, Carat, Deutsche Bank, ESPN, Facebook, France Telecom, Financial Times, Fox, Microsoft,
MediaCorp, Nestle, Starcom, Terra Networks, Universal McCann, Verizon Services Group, ViaMichelin
and Yahoo!. For more information, please visit www.comScore.com.




                             © comScore, Inc. Proprietary and Confidential.   43
FOR MORE INFORMATION, PLEASE CONTACT:
Darrick Li, comScore, Inc.
+1 416 646 9974
dli@comscore.com




                       © comScore, Inc. Proprietary and Confidential.   44

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Com score 2010_canada_digital_year_in_review[1]

  • 1. © comScore, Inc. Proprietary and Confidential. 1
  • 2. comScore 2010 Canada Digital Year in Review The comScore 2010 Canada Digital Year in Review offers a macro view of the overarching trends in digital media usage in Canada, and considers their implications for navigating the uncertainties of the year ahead. The report analyzes trends including overall Internet usage, high-growth categories, online display advertising, online video, search and mobile. © comScore, Inc. Proprietary and Confidential. 2
  • 3. Digital in Canada: A Year in Review 2010 can be characterized as a year of recovery and strategic advancement. Marketers, advertisers, publishers and companies alike, shifted from skepticism to restored confidence and curiosity. As more time and budget dollars were invested back into the online space, companies and brands found new ways to integrate their content across varying platforms. In doing so, identifying and understanding „who‟ their online visitor was, became paramount. The digital landscape also experienced a power shift in 2010, with consumers beginning to guide online trends. The purpose of the comScore 2010 Canada Digital Year in Review is to identify these trends as they relate to categorical, video, search and mobile users. In order for brands to continue to market across diverse platforms, it is pertinent that prevailing trends are understood, providing brands, and companies alike, a competitive advantage. By understanding past trends and correlating them to the current, the online landscape becomes a tool that can be used to effectively make the online presence of brands successful and inventive. Key questions to be addressed in this report include: • How are Canadians consuming digital media, and how does this compare to other countries? • Which trends dominated the digital landscape in 2010? • How does media consumption differ across age and gender segments? • What trends are we seeing in the social networking space, and what impact does that have on email activity? • How has digital advertising shifted in the last year, and how has social media played a part? • Which content categories are serving up the most videos? Who‟s watching online video in Canada? • What is the current state of the search market? • How will mobile media consumption in Canada stack up against other markets? © comScore, Inc. Proprietary and Confidential. 3
  • 4. Table of Contents Country-to-Country Comparison 5 Quick Glance at Canadians Online in 2010 7 Share of Browsers Online 10 Categorical Comparison 12 Social Networking 17 Email Landscape 22 Advertising Effectiveness 26 Video 30 Search 34 Mobile Coming Soon to Canada in 2011 36 A Look Ahead to 2011… 40 © comScore, Inc. Proprietary and Confidential. 4
  • 5. Country-to-Country Comparison © comScore, Inc. Proprietary and Confidential. 5
  • 6. Online Landscape Worldwide in 2010 Canada maintained its position as the most engaged online audience, ranking highest among the top markets in average hours and visits per visitor in Q4 2010. #1 #2 #1 Total Unique Visitors Average Hours/Visitor Average Pages/Visitor Average Visits/Visitor (000) Location Q4 2010 Q4 2009 Q4 2010 Q4 2009 Q4 2010 Q4 2009 Q4 2010 Q4 2009 Worldwide 1,314,031 1,206,146 23.1 23.7 2,133 2,252 53.0 54.6 China 287,451 232,037 13.5 15.6 1,238 1,599 38.6 57.7 U.S. 181,239 172,194 35.3 33.3 2,953 2,822 80.9 70.8 Japan 72,913 69,826 18.4 20.0 1,928 2,108 43.8 47.3 Germany 49,257 45,216 24.1 22.0 2,858 2,654 60.0 58.7 Russia 45,692 36,589 21.8 16.5 2,704 2,399 52.9 44.5 France 41,827 39,137 26.6 28.1 2,752 2,934 68.7 70.3 India 41,170 36,535 11.9 12.1 1,089 1,183 30.6 27.1 Brazil 39,335 32,849 25.8 27.0 2,089 2,672 56.5 58.8 UK 38,581 37,674 32.3 31.3 2,883 2,735 69.4 60.3 South Korea 30,155 29,424 27.7 35.6 4,093 4,986 50.1 72.5 Canada 22,945 23,138 43.5 42.2 3,349 3,793 95.2 88.8 © comScore, Inc. Proprietary and Confidential. 6 Source: comScore Inc., Media Metrix, World Metrix, All Locations, Persons: 15+, 3 MO. AVG Q4 2009 & Q4 2010.
  • 7. Quick Glance at Canadians Online in 2010 © comScore, Inc. Proprietary and Confidential. 7
  • 8. Online Presence Continues to Grow and Persons 55+ Grew the Most in Q4 2010 Total Internet 25,100 24,989 25,000 Total UV (000) +2% 24,900 24,800 24,700 24,602 24,600 24,500 24,400 Growth of Online Users by Age Q4 2009 vs. Q4 2010 10,000 +1% 9,000 Total UV (000) 8,000 0% 7,000 6,000 -4% +12% 5,000 4,000 8,708 8,767 3,000 6,750 6,760 2,000 4,895 4,690 4,225 4,747 1,000 0 Persons: 2-17 Persons: 18-34 Persons: 35-54 Persons: 55+ Q4 - 2009 Q4 - 2010 © comScore, Inc. Proprietary and Confidential. 8 Source: comScore Inc., Media Metrix, CA, All Locations, Persons: 2+, Dec 2009 – Dec 2010. Source: comScore Inc., Media Metrix, CA, All Locations, Persons: 2+, 3 MO. AVG Q4 2009 & Q4 2010.
  • 9. Canada’s Online Demographics: Gender, Region, HH Income % Composition Unique Visitors % Composition UV by Age Segments Regional Breakout Males Females Atlantic 7% British 2-17 9% 10% Columbia Ontario 13% 38% Praries 18-24 5% 5% 18% Quebec 25-34 9% 9% 24% % Composition 35-44 9% 9% Household Income Breakout 35% 30% 45-54 9% 8% 31% 25% 20% 24% 26% 15% 20% 55+ 9% 10% 10% 5% 0% 0% 5% 10% 15% 20% Less than $40,000 - $75,000 - $100,000 or $40,000 $74,999 $99,999 more © comScore, Inc. Proprietary and Confidential. 9 Source: comScore Inc., Media Metrix, CA, All Locations, Persons: 2+, 3 MO. AVG Q4 2010
  • 10. Share of Browsers Online © comScore, Inc. Proprietary and Confidential. 10
  • 11. Internet Explorer Continues to Have the Largest Reach in Canada Top 3 Browsers in Canada As Microsoft‟s Internet Explorer continues to dominate Total Unique Visitors (000) browser reach at more than 93% of the online 30,000 24,989 population, other browsers are building reach too – 25,000 23,339 especially with the introduction of new browsers like 20,000 Google‟s Chrome which has a 24% reach in Canada. 15,000 Top 3 Browsers in Canada 10,000 7,718 Total Minutes (MM) 6,067 5,000 70,000 64,592 60,000 0 Total Internet Firefox Chrome 50,000 Internet Explorer 40,000 34,411 While the Mozilla Firefox browser reaches a larger 30,000 percentage of the online population, Google‟s Chrome 20,000 browser has a larger proportion of time spent, 11,029 11,461 10,000 accounting for more than 11.4 billion minutes. - Total Internet Firefox Chrome © comScore, Inc. Proprietary and Confidential. 11 Internet Explorer Source: comScore Inc., CA, All Locations, Persons: 2+, December 2010
  • 12. Categorical Comparison © comScore, Inc. Proprietary and Confidential. 12
  • 13. Top Gaining Site Categories by Total Unique Visitors More Canadians were accessing Community and Entertainment sites in Q4 2010. Political News sites saw the strongest growth, up 47 percent versus year ago. Top Gaining Site Categories 25,000 +18% +25% Q4 2009 Q4 2010 Total Unique Visitors (000) 20,000 +16% +23% +20% +26% 15,000 +29% +29% 10,000 +25% +27% +23% +29% +30% 5,000 +37% +47% 0 © comScore, Inc. Proprietary and Confidential. 13 Source: comScore Inc., Media Metrix, CA, All Locations, Persons: 2+, 3 MO. AVG Q4 2009 & Q4 2010.
  • 14. Top Gaining Site Categories by Unique Visitors: Gender Breakout More women were accessing Food, Beauty/Fashion/Style and Health sites in Q4 2010, while men were drawn to Humor, Incentives and Movie sites. FEMALES MALES Total Unique Visitors (000) Total Unique Visitors (000) ~ Ranked by % Change ~ Ranked by % Change Q4 2010 Q4 2009 Q4 2010 Q4 2009 Political News +51% Political News +45% Coupons +33% +43% Coupons Community - Food +33% Entertainment News +30% Beauty/Fashion/Style +32% Retail - Computer Software +29% Community - Home +30% Community - Home +29% Entertainment News +28% Entertainment - Humor +28% Retail - Computer Software +25% Automotive +28% Technology +25% Incentives +25% Automotive +24% Technology +25% Health +24% Entertainment - Movies +25% 0 3,000 6,000 9,000 12,000 15,000 0 3,000 6,000 9,000 12,000 © comScore, Inc. Proprietary and Confidential. 14 Source: comScore Inc., Media Metrix, CA, All Locations, Persons: 2+, 3 MO. AVG Q4 2009 & Q4 2010.
  • 15. Top Gaining Site Categories by Average Time Spent per Male Visitor Canadian males spent the greatest amount of time on Directories sites, averaging more than 94 minutes per month in Q4 2010. Online Trading and Career Training/Education sites saw significantly more time spent by males during the quarter. Average Minutes Per Visitor Q4 2009 Q4 2010 +233% 100 90 80 70 60 +117% +51% 50 +55% 40 +49% 30 +45% 20 +70% +58% +76% +104% 10 0 © comScore, Inc. Proprietary and Confidential. 15 Source: comScore Inc., Media Metrix, CA, All Locations, Persons: 2+, 3 MO. AVG Q4 2009 & Q4 2010.
  • 16. Top Gaining Site Categories by Average Time Spent per Female Visitor Women spent double the amount of time on Photos and Directories sites when compared to Q4 2009. Beauty/Fashion/Style and Religion/Spirituality sites also saw an increase in time spent by female visitors. Average Minutes Per Visitor Q4 2009 Q4 2010 70 +108% +123% 60 50 40 +29% +34% 30 +114% +36% 20 +79% +101% +50% 10 +45% 0 © comScore, Inc. Proprietary and Confidential. 16 Source: comScore Inc., Media Metrix, CA, All Locations, Persons: 2+, 3 MO. AVG Q4 2009 & Q4 2010.
  • 17. Social Networking © comScore, Inc. Proprietary and Confidential. 17
  • 18. Conversational Media Continues its Climb Even though Social Networking had a strong reach in 2009, we continued to see growth in unique visitors in 2010. Likewise, UV growth was also seen on Blog sites as Canadians spent 58% more time and consumed 36% more pages in Q4 2010 compared to that of Q4 2009. Social Networking Blogs +13% YoY – Dec ‘09 – Dec ‘10 +9% 25,000 Total Unique Visitors (000) 24,000 23,000 22,000 21,000 20,000 19,000 18,000 17,000 16,000 15,000 © comScore, Inc. Proprietary and Confidential. Source: comScore, Inc., Media Metrix, CA, All Locations, Persons 2+, 3 MO. AVG Q4 2009 & Q4 2010. 18 Source: comScore, Inc., Media Metrix, CA, All Locations, Persons 2+, Dec 2009 – Dec 2010.
  • 19. Top Conversational Media Sites Total Unique Visitors (000): % Change % Change Most Q4 2010 Q4 2009 Unique Total Conversational Visitors Minutes Media sites saw an +7% -4% Facebook.com increase in unique visitors and time Blogger -3% +11 spent in Q4 2010 Windows Live Profile -25% -34% compared to last Technorati Media +40% +161% year. WordPress -16% -1% Federated Media… +31% +138% Twitter.com +11% +26% LinkedIn.com +35% +79% Top gainers included: N/A N/A Gawker Media Technorati Media (40%) Federated Media (31%) HubPages.com +63% +107% Twitter.com (11%) Myspace -42% -76% LinkedIn.com (35%) Squidoo.com +19% +26% BlogHer +1% +34% DeviantArt.com -24% +8% Typepad -25% -2% 0 5,000 10,000 15,000 20,000 25,000 © comScore, Inc. Proprietary and Confidential. 19 Source: comScore, Inc., Media Metrix, CA, All Locations, Persons 2+, 3 MO. AVG Q4 2009 & Q4 2010.
  • 20. Persons 55+ were the Strongest Drivers of Social Networking Growth Social Networking continues to be consumed by many different demographics of the Canadian population. As this category continues to grow, older age segments are increasingly more engaged in this content. Persons Age: Q4 2010 Social Media Growth Q4 2009 vs. Q4 2010 % Change % Change Persons - Age Unique Total Visits 6% Visitors 17% 2-17 12% 2-17 -9% -18% 18-24 18-24 -1% -7% 25-34 35-44 10% 25-34 14% 15% 45-54 17% 55-64 35-44 12% 15% 65+ 45-54 15% 15% 19% 55-64 36% 48% 19% 65+ 34% 45% © comScore, Inc. Proprietary and Confidential. 20 Source: comScore, Inc., Media Metrix, CA, All Locations, Persons 2+, 3 MO. AVG Q4 2009 & Q4 2010.
  • 21. Social Networking Across the Canadian Population Persons: 2–17 Persons: 35–44 Index 204 Index 156 Index 147 Index 220 Index 250 As 2010 drew to a close, Index 144 certain Social Networks were more likely to attract specific age groups in Persons: 18–24 Canada. Index 157 Persons: 35–44 Index 143 The Social Networks listed here, indexed the highest for each of these Canadian Index 152 Index 164 age segments. Index 149 Index 186 Persons: 25–34 Index 213 Index 128 Persons: 55+ Index 142 Index 173 Index 200 Index 128 © comScore, Inc. Proprietary and Confidential. 21 Source: comScore, Inc., Media Metrix, CA, All Locations, Persons 2+, 3 MO. AVG Q4 2010. ***Note: UV > 100,000***
  • 22. Email Landscape © comScore, Inc. Proprietary and Confidential. 22
  • 23. E-Mail Experiences Slight Decrease in Unique Visitors E-mail sites have traditionally reached over 80% of all Canadians online. In Q4 2010, the E-mail subcategory displayed a 79.5-percent reach, compared to 82 percent in Q4 2009. Average daily unique visitors saw a 28 percent decline since December 2009. YoY Change: Dec ‘09 – Dec ‘10 18,000 16,000 14,000 Average Daily Visitors (000) 12,000 10,000 -28% 8,000 6,000 4,000 2,000 0 Average Daily Visitors (000) © comScore, Inc. Proprietary and Confidential. 23 Source: comScore Inc., Media Metrix, CA, All Locations, Persons: 2+, Dec 2009 – Dec 2010.
  • 24. Engagement with E-mail Sites Also Sees Decline in 2010 The most noticeable impact was seen with engagement metrics. Total visits posted an 18-percent decline year over year, while total minutes and pages declined 11 and 15 percent, respectively. Q4 2009 Q4 2010 700,000 -18% 6,200 -15% -11% 600,000 6,000 5,800 500,000 5,600 400,000 5,400 300,000 5,200 200,000 5,000 100,000 4,800 0 4,600 Total Visits (000) Total Minutes (MM) Total Pages Viewed (MM) © comScore, Inc. Proprietary and Confidential. 24 Source: comScore Inc., Media Metrix, CA, All Locations, Persons: 2+, 3 MO. AVG Q4 2009 & Q4 2010.
  • 25. However, E-mail Experienced Growth Within Certain HH Income Segments Taking a deeper look into the changes of the E-mail category, growth is evident within certain segments. High income households of $100K+ actually grew in unique visitors to E-mail sites, as did household incomes of $40K - $59K. Lower income households were drivers of declines within the E-mail category. Total Unique Visitors (000) to E-mail Sites Q4 2009 Q4 2010 % Change Under $25K 2,476 2,199 -11% $15,000 - $24,999 2,191 1,732 -21% $25,000 - $39,999 2,863 2,256 -21% $40,000 - $59,999 3,672 3,918 +7% $60,000 - $74,999 2,519 2,555 +1% $75,000 - $99,999 3,914 3,832 -2% $100,000 or more 4,674 5,087 +9% © comScore, Inc. Proprietary and Confidential. 25 Source: comScore Inc., Media Metrix, CA, All Locations, Persons: 2+, 3 MO. AVG Q4 2009 & Q4 2010.
  • 26. Advertising Effectiveness © comScore, Inc. Proprietary and Confidential. 26
  • 27. Ad Dollars Continue to Flow Online in 2010 Total Display Ad Percentage of 2010 Total Display Ad Impressions Impressions (MM) 182,500 180,927 Q4 2010 Q1 2010 27% 24% 180,000 Q2 2010 Q3 2010 24% 177,500 25% 175,970 175,000 The number of total display ad impressions has grown 3% in 2010, with the majority of the ad impressions delivered in the final quarter of the 172,500 year. In 2010, the top two advertisers online were Procter & Gamble, followed by GMAC/Ally. Together they accounted for nearly 17 billion display ad impressions throughout the year. 170,000 Q4 2009 Q4 2010 © comScore, Inc. Proprietary and Confidential. Source: comScore, Inc., Ad Metrix, CA, All Locations, Persons 2+, 3 MO. AVG Q4 2009 & Q4 2010. 27 Source: comScore, Inc., Ad Metrix, CA, All Locations, Persons 2+, 2010 AVG.
  • 28. And the Largest Delivered Ad Creative is… GMAC Creative Impressions: 740,469,000 Ally (formerly GMAC, Inc.), an Internet Bank operated atop the ResMor Trust Company, delivered the second most display ad impressions (behind Procter & Gamble) in 2010, with the above creative ranking first. Microsoft Sites was the top Publisher, displaying this creative with over one-third of all impressions that ran from early February to the end of the year. © comScore, Inc. Proprietary and Confidential. 28 Source: comScore, Inc., Ad Metrix, CA, All Locations, Persons 2+, 2010
  • 29. A Shift: Where Advertising is Displayed Online Total Display Ad Impressions (000) by Category +15.6 Q4 2009 Q4 2010 billion 60,000,000 50,000,000 40,000,000 30,000,000 -5.1 +11.1 billion billion 20,000,000 +2.2 -1.0 billion billion 10,000,000 0 E-mail Business/Finance Photos Sports Social Networking While the number of total display ad impressions grew 3% in 2010, the Social Networking category has shown the largest increase in ad impressions delivered, accounting for more than 58 billion impressions in Q4 2010. This is the result of increased social media sites that have the ability to deliver ad impressions and shifting ad impressions delivered on categories like: E-mail (-34%) and Business/Finance (-28%). © comScore, Inc. Proprietary and Confidential. Source: comScore, Inc., Ad Metrix, CA, All Locations, Persons 2+, 3 MO. AVG Q4 2009 & Q4 2010. 29 Source: comScore, Inc., Ad Metrix, CA, All Locations, Persons 2+, 2010 AVG.
  • 30. Video in Canada © comScore, Inc. Proprietary and Confidential. 30
  • 31. Top Video Content Categories Multimedia sites like YouTube accounted for the large majority of videos viewed online with more than 6.6 billion in Q4 2010. Blogs and Music sites posted the strongest gains, while other types of Entertainment sites, News and Sports sites made the top 10 list. Videos Viewed (000) Category Q4 2009 Q4 2010 % Change Entertainment - Multimedia 9,818,795 6,642,727 -32% Entertainment - Music 83,077 315,136 279% General News 238,737 272,104 14% Entertainment - TV 217,257 165,691 -24% Social Networking 314,393 156,233 -50% Sports 177,397 148,537 -16% Retail 112,701 106,718 -5% Games 162,045 93,651 -42% Blogs 9,411 64,088 581% Entertainment - Humor 72,452 49,859 -31% © comScore, Inc. Proprietary and Confidential. 31 Source: comScore Inc., Video Metrix, CA, All Locations, Persons: 2+, 3 MO. AVG Q4 2010. ***Note: Excluding Corporate Presence, Portals , Promotional Servers and XXX Adult***
  • 32. Persons ages 55+ represent 18 percent of the online video audience, but account for only 11 percent of videos viewed. % Composition Videos Video reaches all age groups 11% online, with persons over the age 20% of 35 accounting for more than half of all viewers in Q4 2010. This Age: 55+ 18% Age: 2-17 matches the percent composition 20% of the total Internet audience, where 52.8% of Unique Visitors % Composition Age: 18-24 are over the age of 35. 15% Age: 45-54 Unique Viewers 10% 12% 16% Age: 25-34 Age: 35-44 18% While the younger audience 18% (under 35) comprises less of the total viewing audience, they 22% account for 54% of all videos 20% viewed online. © comScore, Inc. Proprietary and Confidential. 32 Source: comScore Inc., Video Metrix, CA, All Locations, Persons: 2+, 3 MO. AVG Q4 2010.
  • 33. Online Video Consumption by Age Segments Persons 18-24 were spending the most time watching videos online; watching an average of 267 videos and spending more than 20 hours per month in Q4 2010. Average Hours per Viewer Average Videos per Viewer 25.0 300 267 254 250 20.0 203 208 20.2 200 Videos per Viewer Hours per Viewer 19.6 15.0 13.0 15.1 150 124 10.0 100 8.3 5.0 50 0.0 0 Persons: 2-17 Persons: 18-24 Persons: 25-34 Persons: 35-54 Persons: 55+ © comScore, Inc. Proprietary and Confidential. 33 Source: comScore Inc., Video Metrix, CA, All Locations, Persons: 2+, 3 MO. AVG Q4 2010.
  • 34. Search in Canada © comScore, Inc. Proprietary and Confidential. 34
  • 35. The Search Market in Canada Total searches by Canadians leveled-off in 2010, with little change from Q4 2009 to Q4 2010. The number of active monthly searchers grew slightly, with a 2% increase over the same period. Given that consumer growth alone is no longer driving the market, gaining share and optimizing rankings becomes more important than ever for search engines and marketers, respectively. 10,938 Total Searches (MM) 11,000 10,846 10,863 10,800 10,600 10,400 10,298 10,298 10,200 10,000 Q4 2009 Q1 2010 Q2 2010 Q3 2010 Q4 2010 Q4 2010 Searches (MM) 10,863 Unique Searchers (000) 25,969 Searches per Searcher 418.4 © comScore, Inc. Proprietary and Confidential. 35 Source: comScore, Inc., qSearch, CA, All Locations, Persons 2+, 3 MO. AVG Q4 2009 – Q4 2010.
  • 36. Mobile Coming Soon to Canada in 2011 © comScore, Inc. Proprietary and Confidential. 36
  • 37. Age Demographics for Mobile Subscribers Mobile Subscribers for Reportable Countries Q4 2010 Japan Leads the Age Group: 55+ 40% 36% 35% 30% Germany Leads Spain Leads the Age Group: 45-54 the Age Group: 25-44 % Composition 25% United States Leads 21% 21% the Age Group: 18-24 20% 20% 15% France Leads the Age Group: 13-17 12% 10% 8% 5% 0% 13-17 18-24 25-34 35-44 45-54 55+ Japan United States United Kingdom Spain Italy Germany France © comScore, Inc. Proprietary and Confidential. 37 Source: comScore, Inc., MobiLens, JA, US, UK, SP, IT, GE, FR, Persons 13+, 3 MO. AVG Q4 2010.
  • 38. Smartphone Penetration by Market % Change Mobile Platforms for Reportable Countries Q4 2009 vs. Q4 2010 Smartphone: Smartphone: Smartphone: Smartphone: Smartphone: Smartphone: +60% +63% +38% +12% +59% +81% Feature Phone: Feature Phone: Feature Phone: Feature Phone: Feature Phone: Feature Phone: -12% -17% -14% -6% -11% -14% Mobile Platforms for Reportable Countries Q4 2010 100% 80% Smartphone Feature Phone % Composition Leader Leader 60% 40% 20% 0% Smartphone Feature Phone Japan United States United Kingdom Spain Italy Germany France © comScore, Inc. Proprietary and Confidential. Source: comScore, Inc., MobiLens, JA, US, UK, SP, IT, GE, FR,, Persons 13+, 3 MO. AVG Q4 2009. 38 Source: comScore, Inc., MobiLens, US, UK, SP, IT, GE, FR,, Persons 13+, 3 MO. AVG Q4 2010.
  • 39. Platform Share of Smartphone Subscribers RIM Google Apple Microsoft Palm Symbian US 32% 29% 25% 8% 4% 3% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Total Subscribers (000s) 100% 4% 7% 12% 90% 19% 10% 13% 20% Total Subscribers (000s) 32% 80% 7% 5% 21% 70% 28% 5% 31% 60% 50% 17% 66% 68% 8% 40% 55% 48% 30% 31% 20% 30% 10% 12% 9% 10% 13% 10% 0% 5% JA UK SP IT GE FR © comScore, Inc. Proprietary and Confidential. 39 Source: comScore, Inc., MobiLens, JA, US, UK, SP, IT, GE, FR, Persons 13+, 3 MO. AVG Q4 2010.
  • 40. A Look Ahead to 2011 © comScore, Inc. Proprietary and Confidential. 40
  • 41. Key Insights into 2011 The following are some of the key digital media trends that businesses should consider as part of their broader strategies if they want to position themselves for success in this arena in 2011: 1) Mobile is helping to carve out the next frontier of marketing. With the development of savvy mobile technologies, consumers are updating their device more frequently and will access online content habitually in 2011. The mobile platform is an extension to the laptop and PC platform. They are not one and of the same. Mobiles and tablets are transportable, unlike any device to date, and the capabilities are endless. Users will be able to scan barcodes in-store as an augmented way to interact with a brand; conceivably pay for their purchase via their phone and continue to click through advertisements while on the go. Advertisers have the opportunity to steer the path of the mobile frontier and engage the game changers. 2) Video permeated the online space in 2010 and will continue to do so in 2011. Not only are users streaming their favorite TV series and movies online, but advertisers and social networking sites are reaching their audience through videos as well. © comScore, Inc. Proprietary and Confidential. 41
  • 42. Key Insights into 2011 [cont] 3) As predicted, the digital display advertising market grew in 2010 through ad targeting techniques and with the development of niche audience ad networks. For 2011, the focus will be calculating pre and post ad effectiveness of their online campaign. Measurement, good creative and using the right measures is instrumental in this area. 4) Engagement in the Social Networking category grew again this quarter when compared to last. The focus for 2011 will be to continue to incorporate social networking capabilities into sites and marketing plans. The introduction of tools like Facebook‟s “Like” button and the ability to directly post comments and synergize with multiple social networking engines, will only increase customer interaction, and the power of social media. Each of these facets of online marketing will impact the development and evolution of the online digital landscape. Opportunities are infinite. The key will be to understand and recognize what works best for your brand and actively measuring the return on investment. © comScore, Inc. Proprietary and Confidential. 42
  • 43. About comScore comScore, Inc. (NASDAQ: SCOR) is a global leader in measuring the digital world and preferred source of digital business analytics. comScore helps its clients better understand, leverage and profit from the rapidly evolving digital marketing landscape by providing data, analytics and on-demand software solutions for the measurement of online ads and audiences, media planning, website analytics, advertising effectiveness, copy-testing, social media, search, video, mobile, cross-media, e-commerce, and a broad variety of emerging forms of digital consumer behavior. comScore services, which now include the product suites of recent acquisitions Nedstat, Nexius XPlore, ARSGroup and Certifica, are used by more than 1,600 clients around the world, including global leaders such as AOL, Baidu, BBC, Best Buy, Carat, Deutsche Bank, ESPN, Facebook, France Telecom, Financial Times, Fox, Microsoft, MediaCorp, Nestle, Starcom, Terra Networks, Universal McCann, Verizon Services Group, ViaMichelin and Yahoo!. For more information, please visit www.comScore.com. © comScore, Inc. Proprietary and Confidential. 43
  • 44. FOR MORE INFORMATION, PLEASE CONTACT: Darrick Li, comScore, Inc. +1 416 646 9974 dli@comscore.com © comScore, Inc. Proprietary and Confidential. 44