E-access.Development

E-ACCESS DEVELOPMENT Ceri Clark

OVERVIEW ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

BETTER CUSTOMER SERVICE ,[object Object],[object Object]

BETTER CUSTOMER SERVICE - CONTINUED ,[object Object],[object Object],[object Object],[object Object],[object Object]

VALUE FOR MONEY ,[object Object],[object Object]

VALUE FOR MONEY - CONTINUED ,[object Object],(Source: Socitm, Better served: Customer access, efficiency and channel shift, 2011 (data from ONS Briefing 2010)) & SOCITM 2010: “Tomorrows Public Services Today” Face-to Face Telephone Web Rhondda Cynon Taf £4.49 £1.47 £0.09 Wales Average £5.67 £2.43 £0.17 SOCITM £7.40 £2.90 £0.32

VALUE FOR MONEY – CONTINUED ,[object Object],[object Object],[object Object]

WHERE NEWPORT IS NOW ,[object Object],[object Object],[object Object]

VISION FOR FUTURE DEVELOPMENT ,[object Object],[object Object],[object Object],[object Object]

VISION FOR FUTURE DEVELOPMENT - CONTINUED ,[object Object],[object Object]

VISION FOR FUTURE DEVELOPMENT - CONTINUED ,[object Object],[object Object],[object Object]

E-access.Development

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