SlideShare a Scribd company logo
1 of 29
The Psychology  of Selling Learn how to Persuade and Cash in! Hosted by Sean “The Shark” Jimenez
SWAGGER Hosted by Sean “The Shark” Jimenez
Weapons of influence…. Reciprocation Contrast Perception Liking Commitment The written word Hosted by Sean “The Shark” Jimenez
Reciprocation Hosted by Sean “The Shark” Jimenez
Reciprocation Theory ,[object Object]
The rule says that we should try to repay in kind what another person has provided us.
If someone sends us a bday gift, we must send one in return.  If someone sends us a Christmas card, we send one back.  If a couple invites us over for dinner we must remember and have them over.
Feeling indebt to someone.  Think about that feeling.Hosted by Sean “The Shark” Jimenez
Reciprocation Theory ,[object Object]
This is to the advantage of the manufacturer to expose the public to the quality of the product.
The beauty of the free sample is that it is a gift, and will engage the reciprocation rule.
A favorite place for the free sample is the supermarket.  Where customers are offered with a small piece of meet or cheese to try.  Many customers find it very difficult to accept a sample from an always smiling attendant, return only the toothpick and walk away.
Instead they buy the product even if they didn’t like it especially well.Hosted by Sean “The Shark” Jimenez
Puppy Dog Hosted by Sean “The Shark” Jimenez
Be weary of two things… Reciprocal Concession Raffle Tickets vs Chocolate Bars The rule can trigger an unfair exchange. Ex. Car stalled jump start vs can I borrow your car. So be Very Careful!!!! Hosted by Sean “The Shark” Jimenez
Application… Offer a “free sample” ,[object Object]
One month free
2 free weeksHit em’ with the “puppy dog” ,[object Object]
Give beltHosted by Sean “The Shark” Jimenez
Contrast Principal Hosted by Sean “The Shark” Jimenez
Hosted by Sean “The Shark” Jimenez
Hosted by Sean “The Shark” Jimenez
Contrast Principal Effects the way we see the difference between two things that are presented one after another. If the second item is fairly different from the first, we will tend to see it as more different than it actually is. ,[object Object]
Hot Water, Cold water, room temperature water.Hosted by Sean “The Shark” Jimenez
Contrast Principal ,[object Object]
Sweater vs Suit
Shoe salesmenHosted by Sean “The Shark” Jimenez
Application… ,[object Object]
Then ask for the “ad on” purchases at the endHosted by Sean “The Shark” Jimenez

More Related Content

Similar to CWAY Miami 2010 - The Psychology of Selling

Behavioral Economics and Decision Making
Behavioral Economics and Decision MakingBehavioral Economics and Decision Making
Behavioral Economics and Decision Making
neerupaharia
 
Jobstreet Annual Sales Convention - Success In Sales
Jobstreet Annual Sales Convention - Success In SalesJobstreet Annual Sales Convention - Success In Sales
Jobstreet Annual Sales Convention - Success In Sales
Kenny Ong
 
Priceless presentation notes
Priceless presentation notesPriceless presentation notes
Priceless presentation notes
Grita1986
 

Similar to CWAY Miami 2010 - The Psychology of Selling (20)

Behavioral Economics and Decision Making
Behavioral Economics and Decision MakingBehavioral Economics and Decision Making
Behavioral Economics and Decision Making
 
We overvalue what we make
We overvalue  what we makeWe overvalue  what we make
We overvalue what we make
 
Behavioral economics in 22 slides - showing that we are irrational
Behavioral economics in 22 slides - showing that we are irrationalBehavioral economics in 22 slides - showing that we are irrational
Behavioral economics in 22 slides - showing that we are irrational
 
Jobstreet Annual Sales Convention - Success In Sales
Jobstreet Annual Sales Convention - Success In SalesJobstreet Annual Sales Convention - Success In Sales
Jobstreet Annual Sales Convention - Success In Sales
 
Feel Good, Do Well, While Doing Good
Feel Good, Do Well, While Doing GoodFeel Good, Do Well, While Doing Good
Feel Good, Do Well, While Doing Good
 
31 SAMPLE IELTS TASK 2 ESSAYS
31 SAMPLE IELTS TASK 2 ESSAYS31 SAMPLE IELTS TASK 2 ESSAYS
31 SAMPLE IELTS TASK 2 ESSAYS
 
Essay On Minor Characters In Romeo And Juliet
Essay On Minor Characters In Romeo And JulietEssay On Minor Characters In Romeo And Juliet
Essay On Minor Characters In Romeo And Juliet
 
Brainjuicer behavingeconomicallywiththtruth
Brainjuicer behavingeconomicallywiththtruthBrainjuicer behavingeconomicallywiththtruth
Brainjuicer behavingeconomicallywiththtruth
 
Summary of Whale Done Approach
Summary of Whale Done ApproachSummary of Whale Done Approach
Summary of Whale Done Approach
 
Introduction Thesis Essay Example - Thesis Title Ideas
Introduction Thesis Essay Example - Thesis Title IdeasIntroduction Thesis Essay Example - Thesis Title Ideas
Introduction Thesis Essay Example - Thesis Title Ideas
 
Reciprocity
ReciprocityReciprocity
Reciprocity
 
Long Essay On Child Labour In Hindi. Online assignment writing service.
Long Essay On Child Labour In Hindi. Online assignment writing service.Long Essay On Child Labour In Hindi. Online assignment writing service.
Long Essay On Child Labour In Hindi. Online assignment writing service.
 
Why You Should Go To College Powerpoint
Why You Should Go To College PowerpointWhy You Should Go To College Powerpoint
Why You Should Go To College Powerpoint
 
Social Influence
Social InfluenceSocial Influence
Social Influence
 
culture of trust
culture of trustculture of trust
culture of trust
 
Slow Essay Writer
Slow Essay WriterSlow Essay Writer
Slow Essay Writer
 
Everything agile sydney meetup oct 2019
Everything agile sydney meetup oct 2019 Everything agile sydney meetup oct 2019
Everything agile sydney meetup oct 2019
 
Copywriter Project
Copywriter ProjectCopywriter Project
Copywriter Project
 
Priceless presentation notes
Priceless presentation notesPriceless presentation notes
Priceless presentation notes
 
Book review3
Book review3Book review3
Book review3
 

More from Championsway

More from Championsway (20)

Race to the Bottom: Why your Dojo is Not Generating Leads
Race to the Bottom: Why your Dojo is Not Generating LeadsRace to the Bottom: Why your Dojo is Not Generating Leads
Race to the Bottom: Why your Dojo is Not Generating Leads
 
[Webinar] Managing Negative Online Reviews for your Martial Arts School
[Webinar] Managing Negative Online Reviews for your Martial Arts School[Webinar] Managing Negative Online Reviews for your Martial Arts School
[Webinar] Managing Negative Online Reviews for your Martial Arts School
 
[Webinar] What you must Know about Opening a New Martial Arts School school
[Webinar] What you must Know about Opening a New Martial Arts School school[Webinar] What you must Know about Opening a New Martial Arts School school
[Webinar] What you must Know about Opening a New Martial Arts School school
 
[Webinar] Scheduling Classes for Optimal Results
[Webinar] Scheduling Classes for Optimal Results[Webinar] Scheduling Classes for Optimal Results
[Webinar] Scheduling Classes for Optimal Results
 
[Webinar] Understanding Search Ranking & Analytics Reports
[Webinar] Understanding Search Ranking & Analytics Reports[Webinar] Understanding Search Ranking & Analytics Reports
[Webinar] Understanding Search Ranking & Analytics Reports
 
[Webinar] Back-to-School: Advanced Marketing Tactics for Black Belts
[Webinar] Back-to-School: Advanced Marketing Tactics for Black Belts[Webinar] Back-to-School: Advanced Marketing Tactics for Black Belts
[Webinar] Back-to-School: Advanced Marketing Tactics for Black Belts
 
[Webinar] Using Social Media to Bring in New Students
[Webinar] Using Social Media to Bring in New Students[Webinar] Using Social Media to Bring in New Students
[Webinar] Using Social Media to Bring in New Students
 
[Webinar] Tracking Class Attendance to Improve Retention
[Webinar] Tracking Class Attendance to Improve Retention[Webinar] Tracking Class Attendance to Improve Retention
[Webinar] Tracking Class Attendance to Improve Retention
 
How to Take the BS out of Back to-School
How to Take the BS out of Back to-SchoolHow to Take the BS out of Back to-School
How to Take the BS out of Back to-School
 
How to Master Digital Marketing for your Dojo
How to Master Digital Marketing for your DojoHow to Master Digital Marketing for your Dojo
How to Master Digital Marketing for your Dojo
 
[Webinar] How to Pump Up Your Pro Shop
[Webinar] How to Pump Up Your Pro Shop[Webinar] How to Pump Up Your Pro Shop
[Webinar] How to Pump Up Your Pro Shop
 
The Referral Game with Keith McGregor
The Referral Game with Keith McGregorThe Referral Game with Keith McGregor
The Referral Game with Keith McGregor
 
[Webinar] Live SEO Martial Arts Website Audits
[Webinar] Live SEO Martial Arts Website Audits[Webinar] Live SEO Martial Arts Website Audits
[Webinar] Live SEO Martial Arts Website Audits
 
10 Tips for Using Facebook to Promote your Martial Arts School
10 Tips for Using Facebook to Promote your Martial Arts School10 Tips for Using Facebook to Promote your Martial Arts School
10 Tips for Using Facebook to Promote your Martial Arts School
 
Has Your School Leveled Off And Now You Feel Stuck?
Has Your School Leveled Off And Now You Feel Stuck?Has Your School Leveled Off And Now You Feel Stuck?
Has Your School Leveled Off And Now You Feel Stuck?
 
The Secrets to Maximizing Your Holiday Sales!
The Secrets to Maximizing Your Holiday Sales!The Secrets to Maximizing Your Holiday Sales!
The Secrets to Maximizing Your Holiday Sales!
 
[Webinar] Rock-tober with Paul Garcia
[Webinar] Rock-tober with Paul Garcia[Webinar] Rock-tober with Paul Garcia
[Webinar] Rock-tober with Paul Garcia
 
Roadmapfinal
RoadmapfinalRoadmapfinal
Roadmapfinal
 
Roadmap
RoadmapRoadmap
Roadmap
 
Roadmapfinal2
Roadmapfinal2Roadmapfinal2
Roadmapfinal2
 

Recently uploaded

Beyond the EU: DORA and NIS 2 Directive's Global Impact
Beyond the EU: DORA and NIS 2 Directive's Global ImpactBeyond the EU: DORA and NIS 2 Directive's Global Impact
Beyond the EU: DORA and NIS 2 Directive's Global Impact
PECB
 
An Overview of Mutual Funds Bcom Project.pdf
An Overview of Mutual Funds Bcom Project.pdfAn Overview of Mutual Funds Bcom Project.pdf
An Overview of Mutual Funds Bcom Project.pdf
SanaAli374401
 
Making and Justifying Mathematical Decisions.pdf
Making and Justifying Mathematical Decisions.pdfMaking and Justifying Mathematical Decisions.pdf
Making and Justifying Mathematical Decisions.pdf
Chris Hunter
 
Russian Escort Service in Delhi 11k Hotel Foreigner Russian Call Girls in Delhi
Russian Escort Service in Delhi 11k Hotel Foreigner Russian Call Girls in DelhiRussian Escort Service in Delhi 11k Hotel Foreigner Russian Call Girls in Delhi
Russian Escort Service in Delhi 11k Hotel Foreigner Russian Call Girls in Delhi
kauryashika82
 

Recently uploaded (20)

Advance Mobile Application Development class 07
Advance Mobile Application Development class 07Advance Mobile Application Development class 07
Advance Mobile Application Development class 07
 
Explore beautiful and ugly buildings. Mathematics helps us create beautiful d...
Explore beautiful and ugly buildings. Mathematics helps us create beautiful d...Explore beautiful and ugly buildings. Mathematics helps us create beautiful d...
Explore beautiful and ugly buildings. Mathematics helps us create beautiful d...
 
Mattingly "AI & Prompt Design: Structured Data, Assistants, & RAG"
Mattingly "AI & Prompt Design: Structured Data, Assistants, & RAG"Mattingly "AI & Prompt Design: Structured Data, Assistants, & RAG"
Mattingly "AI & Prompt Design: Structured Data, Assistants, & RAG"
 
Mattingly "AI & Prompt Design: The Basics of Prompt Design"
Mattingly "AI & Prompt Design: The Basics of Prompt Design"Mattingly "AI & Prompt Design: The Basics of Prompt Design"
Mattingly "AI & Prompt Design: The Basics of Prompt Design"
 
Beyond the EU: DORA and NIS 2 Directive's Global Impact
Beyond the EU: DORA and NIS 2 Directive's Global ImpactBeyond the EU: DORA and NIS 2 Directive's Global Impact
Beyond the EU: DORA and NIS 2 Directive's Global Impact
 
Measures of Central Tendency: Mean, Median and Mode
Measures of Central Tendency: Mean, Median and ModeMeasures of Central Tendency: Mean, Median and Mode
Measures of Central Tendency: Mean, Median and Mode
 
Holdier Curriculum Vitae (April 2024).pdf
Holdier Curriculum Vitae (April 2024).pdfHoldier Curriculum Vitae (April 2024).pdf
Holdier Curriculum Vitae (April 2024).pdf
 
ICT Role in 21st Century Education & its Challenges.pptx
ICT Role in 21st Century Education & its Challenges.pptxICT Role in 21st Century Education & its Challenges.pptx
ICT Role in 21st Century Education & its Challenges.pptx
 
Basic Civil Engineering first year Notes- Chapter 4 Building.pptx
Basic Civil Engineering first year Notes- Chapter 4 Building.pptxBasic Civil Engineering first year Notes- Chapter 4 Building.pptx
Basic Civil Engineering first year Notes- Chapter 4 Building.pptx
 
SECOND SEMESTER TOPIC COVERAGE SY 2023-2024 Trends, Networks, and Critical Th...
SECOND SEMESTER TOPIC COVERAGE SY 2023-2024 Trends, Networks, and Critical Th...SECOND SEMESTER TOPIC COVERAGE SY 2023-2024 Trends, Networks, and Critical Th...
SECOND SEMESTER TOPIC COVERAGE SY 2023-2024 Trends, Networks, and Critical Th...
 
PROCESS RECORDING FORMAT.docx
PROCESS      RECORDING        FORMAT.docxPROCESS      RECORDING        FORMAT.docx
PROCESS RECORDING FORMAT.docx
 
Sports & Fitness Value Added Course FY..
Sports & Fitness Value Added Course FY..Sports & Fitness Value Added Course FY..
Sports & Fitness Value Added Course FY..
 
Mixin Classes in Odoo 17 How to Extend Models Using Mixin Classes
Mixin Classes in Odoo 17  How to Extend Models Using Mixin ClassesMixin Classes in Odoo 17  How to Extend Models Using Mixin Classes
Mixin Classes in Odoo 17 How to Extend Models Using Mixin Classes
 
Measures of Dispersion and Variability: Range, QD, AD and SD
Measures of Dispersion and Variability: Range, QD, AD and SDMeasures of Dispersion and Variability: Range, QD, AD and SD
Measures of Dispersion and Variability: Range, QD, AD and SD
 
An Overview of Mutual Funds Bcom Project.pdf
An Overview of Mutual Funds Bcom Project.pdfAn Overview of Mutual Funds Bcom Project.pdf
An Overview of Mutual Funds Bcom Project.pdf
 
Making and Justifying Mathematical Decisions.pdf
Making and Justifying Mathematical Decisions.pdfMaking and Justifying Mathematical Decisions.pdf
Making and Justifying Mathematical Decisions.pdf
 
Russian Escort Service in Delhi 11k Hotel Foreigner Russian Call Girls in Delhi
Russian Escort Service in Delhi 11k Hotel Foreigner Russian Call Girls in DelhiRussian Escort Service in Delhi 11k Hotel Foreigner Russian Call Girls in Delhi
Russian Escort Service in Delhi 11k Hotel Foreigner Russian Call Girls in Delhi
 
INDIA QUIZ 2024 RLAC DELHI UNIVERSITY.pptx
INDIA QUIZ 2024 RLAC DELHI UNIVERSITY.pptxINDIA QUIZ 2024 RLAC DELHI UNIVERSITY.pptx
INDIA QUIZ 2024 RLAC DELHI UNIVERSITY.pptx
 
Unit-IV; Professional Sales Representative (PSR).pptx
Unit-IV; Professional Sales Representative (PSR).pptxUnit-IV; Professional Sales Representative (PSR).pptx
Unit-IV; Professional Sales Representative (PSR).pptx
 
Accessible design: Minimum effort, maximum impact
Accessible design: Minimum effort, maximum impactAccessible design: Minimum effort, maximum impact
Accessible design: Minimum effort, maximum impact
 

CWAY Miami 2010 - The Psychology of Selling

  • 1. The Psychology of Selling Learn how to Persuade and Cash in! Hosted by Sean “The Shark” Jimenez
  • 2. SWAGGER Hosted by Sean “The Shark” Jimenez
  • 3. Weapons of influence…. Reciprocation Contrast Perception Liking Commitment The written word Hosted by Sean “The Shark” Jimenez
  • 4. Reciprocation Hosted by Sean “The Shark” Jimenez
  • 5.
  • 6. The rule says that we should try to repay in kind what another person has provided us.
  • 7. If someone sends us a bday gift, we must send one in return. If someone sends us a Christmas card, we send one back. If a couple invites us over for dinner we must remember and have them over.
  • 8. Feeling indebt to someone. Think about that feeling.Hosted by Sean “The Shark” Jimenez
  • 9.
  • 10. This is to the advantage of the manufacturer to expose the public to the quality of the product.
  • 11. The beauty of the free sample is that it is a gift, and will engage the reciprocation rule.
  • 12. A favorite place for the free sample is the supermarket. Where customers are offered with a small piece of meet or cheese to try. Many customers find it very difficult to accept a sample from an always smiling attendant, return only the toothpick and walk away.
  • 13. Instead they buy the product even if they didn’t like it especially well.Hosted by Sean “The Shark” Jimenez
  • 14. Puppy Dog Hosted by Sean “The Shark” Jimenez
  • 15. Be weary of two things… Reciprocal Concession Raffle Tickets vs Chocolate Bars The rule can trigger an unfair exchange. Ex. Car stalled jump start vs can I borrow your car. So be Very Careful!!!! Hosted by Sean “The Shark” Jimenez
  • 16.
  • 18.
  • 19. Give beltHosted by Sean “The Shark” Jimenez
  • 20. Contrast Principal Hosted by Sean “The Shark” Jimenez
  • 21. Hosted by Sean “The Shark” Jimenez
  • 22. Hosted by Sean “The Shark” Jimenez
  • 23.
  • 24. Hot Water, Cold water, room temperature water.Hosted by Sean “The Shark” Jimenez
  • 25.
  • 27. Shoe salesmenHosted by Sean “The Shark” Jimenez
  • 28.
  • 29. Then ask for the “ad on” purchases at the endHosted by Sean “The Shark” Jimenez
  • 30. Perception Hosted by Sean “The Shark” Jimenez
  • 31. Hosted by Sean “The Shark” Jimenez
  • 32. Expensive = Good Hosted by Sean “The Shark” Jimenez
  • 33.
  • 34. Set yourself up for successHosted by Sean “The Shark” Jimenez
  • 35. Liking, The friendly thief “The main work of a trial attorney is to make the journey like his client.” -Clarence Darrow Hosted by Sean “The Shark” Jimenez
  • 36. Liking, we say yes to people we know and like. How are we liked? Natural factors: good looks Research has shown that we automatically assign to good-looking individuals such favorable traits as talent, kindness, honesty and intelligence. Canadian federal election study – attractive candidates, received more than two and a half more votes than unattractive candidates! Hosted by Sean “The Shark” Jimenez
  • 37. But what if physical appearance is not much at issue? After all, most people possess average looks. Are there other factors that can be used to produce liking? -yes, similarity! We like people who are similar to us. Whether in the area of opinions, personality traits, background, or life style. Hosted by Sean “The Shark” Jimenez
  • 38. How else can we be liked? Complimenting How my girlfriend tricked me into being in a relationship with her! “she said she likes me!” The information that someone fancies us can be a bewitchingly effective device for producing return liking and willing compliance. We are phenomenal suckers for flattery. Hosted by Sean “The Shark” Jimenez
  • 39.
  • 41.
  • 42. Commitment Hosted by Sean “The Shark” Jimenez
  • 43. Commitment Goal setting Have your intro or new student set goals, write them down and commit to them at registration. Reward them for doing so. Follow up and re-evaluate Hosted by Sean “The Shark” Jimenez
  • 44. The Written Word Hosted by Sean “The Shark” Jimenez
  • 45. The extra effort Written commitments are so effective because they require more work than verbal ones. The more work that went into the commitment, the greater is its ability to influence the attitudes of the person who made it. There is something magical about writing things down. Personal commitment alone has proved to be a very important psychological aid in preventing customers from backing out of their contracts. Hosted by Sean “The Shark” Jimenez
  • 46.
  • 47. Have the customers not the sales rep fill out the agreement.
  • 48. Tell your students, Something special happens when people put there commitment on paper. They live up to what they have written down.
  • 49. Write down feedback to your employees
  • 50. Encourage through your written wordHosted by Sean “The Shark” Jimenez