Charlene Johnson is seeking a position where she can utilize her communication skills and problem solving abilities. She has experience in customer service roles, including as an order processing agent, warehouse temp, customer service sales associate, collections agent, patient transporter, cashier, and receptionist. Her resume lists her education as Lake Gibson High School and current studies at Keiser University for an Associate's degree in Medical Assisting Science.

1. Charlene Johnson
935 E Lowell St Lakeland,FL 33805
Phone:407-960-8580 E-Mail: C.bjohnson24@aol.com
Objective
■ Obtain a position in a company where I can maximize my peopleoriented experience, communication skills and problem
solving abilities. 2009-2013 LAKE GIBSON HIGH SCHOOL, LAKELAND, FLORIDA -HIGH SCHOOL DIPLOMA
✓CURRENT KEISER UNIVERSITY STUDENT MAJOR- ASSOCIATEIN MEDICALASSISTING SCIENCE
LAKELAND, FLORIDA
Experience
08/2016-Current Order Processing agent | Adcomm | Altamonte Springs, FL
 Process new or pre-existing orders for DTV or AT&T customers/sales rep.
 Building the package for the Sales rep.
 Collecting payments and fees from customers and processing them.
 Scheduling customers for installation
03/16-05/16 Adecco Warehouse Temp. | Publix Bakery Plant | Lakeland, FL
• Packing muffins, making sure they are labeled correctly.
• Produce frozen Snacks that include unloading the products, picking the good and bad out, weighing theproducts to a
certain amount.
• This job requires a fast paced safe employee and also making sure thewarehouse is clean. Taking out the trash and making
sure everything is in place for the next shift.
09/2015-02/2016 CustomerService Sales Associate | Sykes Enterprises | Lakeland, FL
• 3 major communications companies/ AT&T, Direct TV, U-verse.
• Assist customers with issues on cell phone service, selling cable and internet service • Process orders and requests on the
computer / accepting payment
02/14-06/14 COLLECTIONS, SALES AGENT | G.C SERVICES | LAKELAND, FL
• Received incoming telephone calls
• Negotiated payment arrangements on past owing receivables
• Summarized sales orders, contracts, and payment arrangements
• Accepted payments by credit card and check
02/2014—2015 Patient TRANSPORTER (PART TIME) | Lakeland regional medical center| LAKELAND, FL
 Greet and transport patients and equipment to and from one location to another.
 Deliver supplies and apparatus to patient’s units in an opportuneand accurate manner.
 Perform inspections and disinfecting procedures on equipment utilized for a procedure also record all information into
the online transport tracking system.
10/13-2/14 Cashier| Toys R Us | Lakeland, FL
• Ensure that each customer receives outstanding service
• Maintained awareness of all promotions and advertisements
• Accurately ring on registers and maintain all cash and media at theregisters.
• Maintain orderly appearance of register area and supplies stocked
06/11-09/13 RECEPTIONIST | J&J ENTERPRISES | GREAT NECK, NEW YORK
• Answer incoming telephonecalls; multi-line telephone system
• Order and maintain office supplies
• Scheduled meetings and confirmed appointments