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1. The most accessible
people
The Lumos Networks team understands
that long-term customer relationships,
reliability and accountability are
foundations for our success. We are
committed to local relationships and
measure our performance by the prosperity
of our communities and the business
success of our customers. We live and
work in the areas where you do business.
Lumos Networks engineers, service
technicians and customer advocates work
side by side with your business to provide
customized network solutions and
implementation support. We listen. We
care. We are trusted advisors.
Lumos Contact Information
Customer Service
Phone: 1-800-320-6144
Mon-Fri 8:00 am – 6:00 pm
Email: HELP@LUMOSNET.COM
24/7 Technical Support
Phone: 1-800-320-6144
Email: HELP@LUMOSNET.COM
Miss Utility/Call Before You Dig
Direct Dial – 811
http://call811.com/default.aspx
About Us
Lumos Networks is a fiber-based service
provider in the Mid-Atlantic region. We
provide leading-edge data, broadband,
voice and IP services over an expanding
fiber optic network. We follow a strategy of
being first to our regional markets with
technology and services first introduced in
metropolitan areas by national service
providers. Lumos Networks delivers
communications services with excellence,
innovation, and integrity.
2. The most advanced
technology
• Lumos Networks has a hundred-year
history of innovative product offerings
and exceptional customer service.
• We offer a complete suite of data and
voice products supported by
approximately 7,414 fiber-route miles in
Virginia, West Virginia, and portions of
Pennsylvania, Maryland, Ohio and
Kentucky.
• We use an on-network service strategy
that ensures redundancy and reliability.
High-quality SONET, IP and Ethernet
network architectures satisfy the most
complex communication needs
Lumos Fiber Optic Network:
What are Fiber Optics?
Fiber optics (optical fibers) are long,thin strands
of very pure glass aboutthe diameter ofa
human hair.They are arranged in bundles
called optical cables,approximatelyone inch in
diameter, and used to transmitlightsignals over
long distances.
If you look closelyat a single optical fiber,you
will see that it has the following parts:
Core - Thin glass center of the fiber where the
lighttravels
Cladding - Outer optical material surrounding
the core that reflects the lightback into the core
Coating - Plastic coating that protects the fiber
from damage and moisture
Strength Member – A flexible semi-rigid layer
designed to and lateral strength to the cable
Outer Jacket – Protective coating that covers
the entire cable
How are Fiber Optic Cables
installed?
• Aerial Pole Installation: Method of
attaching fiber optic cables to a pre-existing
or newly installed pole
• Trench Method (Trenching): Method of
burying fiber optic cables by excavating a
long narrow strip of ground, placing the
cable at the bottom, and then replacing the
displaced earth. The final step is to restore
the property, as best as possible, back to its
original condition.
• Directional Drilling (Boring): A steerable
trenchless method of installing underground
pipes, conduits and cables in a shallow arc
along a prescribed bore path by using a
surface-launched drilling rig, with minimal
impact on the surrounding area.