Charleston Conference
Thursday, November 4, 2010
3:00 - 3:50 PM
Speakers: Nancy Gibbs, Duke University; Aisha Harvey, Duke University; Natalie Sommerville, Duke University
Delivering E-Readers in an Academic Library Setting
1. Building Duke University Libraries’
eReaders Collection
Aisha Harvey, Nancy
Gibbs, Natalie
Sommerville
Charleston Conference,
November 4, 2010
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Building Duke Libraries eReaders Collection Copyright 11/2010
2. Purpose
Provide a way for patrons to interact with new
and emerging book and information
technologies
Increase access to high-demand titles
We began with 18 Kindles and then added an
additional 6 Kindles and 15 Nooks.
Providing many books available to users at a
fraction of the cost of a popular print book.
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3. Titles per device
One purchased Kindle title can be
loaded on up to 6 Kindles.
One purchased Nook title can be
loaded on to as many Nooks as we
own.
Not all Kindle titles are also available
for Nooks.
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4. Selection Criteria
Highest-circulation titles in Perkins’ New &
Noteworthy and Current Literature
collection (titles that have circulated more
than 15 times)
Titles in these collections with more than
3 hold requests
Newly published titles in high demand
(e.g. The Lost Symbol)
Patron purchase suggestions
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7. Purchasing eReader Titles
Required a new workflow
different from standard
processes.
Workflow is different for each of
the devices.
Amazon and Barnes & Noble
only allowed purchases by
credit card.
eReaders not password
protected.
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8. Controlling Purchasing Process for
Kindles
Register Kindle each time
device returned and de-
register when checked out.
Continual re-keying of
account information
Acquisitions staff cannot
purchase titles while Kindle
on loan.
Prevents patron from
purchasing titles.
Enter credit card
information at time of
purchase and remove
immediately.
Minimal keying to enter
credit card number.
Acquisitions staff can
purchase titles at any time.
Very slight risk that library
patrons can purchase titles
while credit card
information in system.
Option 1:
Registering/De-registering
Option 2:
Re-entering credit card
information
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9. Controlling Purchasing Process for
Nooks
Re-add credit card
info
Purchase 1 title per
group of Nooks
Download and open
title on all devices
Remove the credit
card information
Make one employee
default credit card
holder
Purchase 1 title per
group of Nooks
Device must be
opened multiple times
to ensure all titles are
available
Remove the credit
card information
Option 1 Option 2
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Building Duke Libraries eReaders Collection Copyright 11/2010
11. Three circulation points
Training staff
Holds, renewals, etc
A quick note about Circulation11
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12. Tech Support by Acq staff
FAQ for devices
Airport man
Burnt cases
New cords, covers
Total wipeouts
Questions from afar
PDF’s
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13. Problem with titles per POD
Lost permissions from publishers created
loss of access to titles in the pod.
How Amazon took away that one lost
access per pod was willy-nilly!
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14. Biggest issue lately - TAXES
Both charge taxes on purchases
depending upon the publisher.
Fine for individuals - not for institutions
What to look for at the Amazon site:
“The price was set by the publisher”
Example Freedom by Jonathan Franzen
Some institutions have asked their
libraries not to order from Amazon
because of this hassle
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16. Background
Over a two-month roll-out period, Duke
University Libraries cataloged 75 titles for
Amazon.com Kindles. Since then:
83 new titles have been added
A subset of Kindle titles have been added
to Barnes & Noble Nooks
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17. Discovery, discovery, discovery
Marketing
Resources intentionally selected by
subject librarians
Ease of management and reporting
Contribution to the wider cataloging
community
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18. Standardization
Adherence to national cataloging
standards
Working models
Use existing workflows/ functionality where
possible
Standardization is the prerequisite for
scalability
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19. Scalability
Work with colleagues to create a
sustainable workflow
Identify an expert to manage workflow
while the numbers are small
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20. Scalability continued
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DEVICE RECORD
Call
Number
Location
Circulatio
n
Policies
Title
Level
Recor
d
Title
Level
Recor
d
Title
Level
Recor
d
22. Challenges
Cataloging content without a chief source
of information
Most ereader titles require original
cataloging
Scalability is possible, but integration into
general workflow more difficult
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23. Challenges continued
Most ereader titles required original
cataloging
Example: out of 75 titles cataloged for the
initial pilot, only 5 titles matched copy
cataloging guidelines
This percentage has held true in the 9
months since the pilot
Scalability is possible, but integration
into the general Cataloging and Metadata
Services workflow
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24. 3%
28%
38%
18%
13%
Kindle Circulation Demographics 2010
147 Patrons Represented
Faculty
Graduate Students
Undergraduates
Library Staff
Duke Staff
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25. Next Steps
New title requests through
askeReaders@duke.edu
Review success of project and
determine if additional/different
devices should be purchased.
What is affect of workflows on
this project?
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26. For further information
Aisha Harvey
aisha.harvey@duke.edu
Nancy Gibbs
nancy.gibbs@duke.edu
Natalie Sommerville
natalie.sommerville@duke.edu
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