More information about our Member Contact Center

1. Stuffyouneed
Medical coverage
Vision coverage
Dental coverage
Short and long term
disability coverage
Basic life insurance
Air and water…well
you do need this,
right?
Stuffyouwant
401K plan
Flexible spending
accounts
Wellness programs
Tuition
reimbursement
Paid volunteer time
Paid holidays
Paycheck … that’s
right, we pay you to
work here.
Extrastuff
Company discounts
Credit Union banking
benefits
Employee assistance
program
Pre-paid legal
Fun parties and
celebrations
Free stapler … that’s
right, staple all you
want, people!
So you want to be a Contact Center Advisor
at Community Choice Credit Union…
Here are the things you need to know!
We Give Big and Give Back to our communities, but we also Give Big with our career
opportunities. Other companies set the bar, but we set it higher. Having a pulse won’t be
enough; our Give Big culture is built on dedicated, motivated, goal-oriented team members. See
if you can make the cut to join the Community Choice team− no jerseys required!
Give Big Culture
What’s it like to work here? Our culture can be defined within our core values.
Give Big Benefits and Perks
Working here is great, but we thought it would be even better if we offer some cool stuff.
We got stuff you need, stuff you want, and just some extra throw-in stuff.
Give Big
Culture
Committed
We are committed to serving Michigan,
guided by the principles that underlie the
credit union movement of service,
integrity and respect for every human
being.
Charitable
We Give Big everyday to our
membership, our communities, and
each other. We are dedicated to
supporting Michigan by giving our time
and services to the communities where
we live and work.
We are trusted advisers for
our members. Each team
member plays an integral role with
helping our members and ensuring
the success of Community Choice
Credit Union.
Credible
We are a team. We unite to
achieve success, celebrate
success, and continually improve
the services we provide to our
members, our communities and
each other.
United

2. Sell any
combination of
products and
services!
Add up point
values of each
Overall
Monthly
Total
Contact
Center
Advisor
Phenomenal
member
service skills
Quick
thinking
Speedy and
accurate call
handling
Phenomenal
tehcnology
skills
Organization
and
multitasking
abilities
A sales
through
service
mindset
Financially
savvy
What is a Contact Center Advisor?
What makes a GREAT Contact Center Advisor?
Our Contact Center Advisors are responsible for providing top-notch service and for continually
finding products and services that will enhance our members’ financial lives. This is measured
through our monthly sales and service goal.
We would never suggest a product or service that wouldn’t benefit a member, so we’ll never tell
you that you have to sell a certain item—that’s why our goals are based on points. That way,
you’ll never feel pressured to sell something you don’t believe is good for the member.
Each month, every Contact Center Advisor has an overall point goal they are required to
achieve. This point goal varies month to month, based on a variety of factors, such as last
year’s traffic, branch needs and environmental influences. Products and services are given
different point values and each Advisor can achieve their monthly point goal through any
combination of those products and services that their members’ needs.
Our member service
know-it-all! This is the
person who gives big
every day to make
memorable member
experiences while
recommending
appropriate products,
solutions and services
that will improve our
member’s financial
lives! There are no
“personal bankers” or
“tellers” here—our
Advisors do it all! And
our Contact Center
Advisors do it through
many different lines of
communication—
telephones, e-mail, e-
chat, message boards
and more!

3. We reward excellence!
On top of your starting hourly rate of $14.09 an hour, our incentive plan is designed to recognize
and reward you for exceeding your individual sales and service goals while assisting your team
and Community Choice to exceed department and organizational goals. You have the
opportunity to be recognized and rewarded on both your individual and team accomplishments.
There is no cap on the amount of incentives you are able to earn. Monthly incentives are based
on of your month individual point goal and your quality call experience scores.
Point Goal Incentives
Each month you are eligible to earn bonus cash per point as a thank you for your hard work!
You can earn up to $2 per point in your next month’s paycheck!
Call Quality Goals
On average, you will have four calls per month rated for quality. If you provide great service and
average a score of above 90%, you can earn another incentive pay out!

4. Maria Palimino
Personal Advisor Team Lead
Contact Center Adivsor '04-'10
Karen Myers
HR Project Specialist
Contact Center Advisor '04-'06
Hassan Abdallah
Compliance Specialist
Contact Center Advisor '13-'14
Kisha Fulks
Contact Center Advisor '12-Present
Questions?
Bring them to your interview! We would love to answer any you have! In the meantime,
take some words of wisdom from past Contact Center Advisors or reach out to us and
ask away!
In the last nine years, I’ve grown as a
person. I’ve made many friends and
gotten to help many people; I work
very hard but it was rewarding. Be
open minded, be willing to have fun
and of course, work very hard!
The best part of being an Advisor was
having the power to positively affect a
member or non-member’s view of
Community Choice. Every transaction, call
and interaction you make with a member
is an integral part to the future success of
the Credit Union.
Beginning my credit union career as an
Advisor provided me with a strong
foundation for professional growth. My
understanding of operations, my
empathy for our team members and my
passion for member service all drive the
strategies I now employ to deliver
organizational projects.
Follow Us! Contact Us!
Contact Center 877-243-2528
e-Mail careers@communitychoicecu.com
I love being able to interact with different kinds of
people regarding different kinds of issues. This helps
develop great communication and problem solving skills.
I love the management here in the MCC! My advice for
that is if you do what you are suppose to do- Provide
accurate and courteous service- you will never feel like
you have “A Boss” but more like you are a part of a
team!