Chidambaram is seeking a quality analyst position utilizing over 2.6 years of experience in healthcare quality analysis. He is proficient in auditing inquiries and claims for projects like Medicare, Commercial, and Humana One. As a quality analyst at Hinduja Global Solutions, his responsibilities included achieving SLAs, conducting audits and process improvements, and generating reports. He received several awards for exceeding targets and showing continuous improvement.

1. NAME: CHIDAMBARAM.K
E-mail: chidakrishnan@gmail.com
Phone: +91 9916131438
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OBJECTIVE:
Seeking a position to utilize my skills and abilities at your esteemed organization and get
success in my profession.ion and get success in my profession.
SUMMARY:
• Over 2.6 years of experience in Quality Analysis for healthcare projects.
• Proficient in auditing inquires & claims.
• Experience in working with Humana projects such as Medicare, Commercial, and
Humana One
• Strong communication, inter personal skills and ability to work independently.
• Strong experience in maintaining effective client relationship.
PROFESSIONAL EXPERIENCE:
Company : Hinduja Global Solutions, Bangalore
Duration : Jun’2013 to till date
Role : Quality Analyst
Team Size : 30
“HGS is a leader in optimizing the customer experience and helping the clients to become more
competitive. HGS expertise spans the telecommunications and media, healthcare, insurance,
banking, consumer electronics and technology, retail, consumer packaged goods industries”.
Responsibilities:
• Responsible for achieving SLA of team members in different parameters.
• Preparing audit plan as per ISO guidelines.
• Responsible for monitoring the performance of team members.
• Conducting process improvement in projects.
• Sending daily/weekly/monthly reports to management team.
• Doing qualitative and quantitative analysis of the variances and performance of team
members.
• Conduct brainstorming session with the associates to find the root-causes.
• Proving feedback and counseling to the associates to understand the key problem area.
• Finding out the scope of improvements in the process.
• Generate the BOR (beginning of the report) and EOR (end of report) to the client.
Achievements:
• Received Top Gun Award for 5 times for extra efforts in achieving and exceeding the
assigned targets.
• Worked different projects on CAS platforms, showed continuous improvement and got more
projects.
• Received 9 perfect experienced awards by the client.

2. TECHNICAL SKILLS:
• Operating Systems: Windows XP/ Windows 7 / Windows 8/ Linux Ubuntu
• Microsoft Office: Version 2003/ 2007/2012
EDUCATION:
• Master of Business Administration from SRM University, Chennai - 2013
• Bachelor of Business Administration Sacred Heart College, Vellore - 2010
PERSONAL PROFILE:
Date of birth : 22-05-1988
Father’s Name : Krishnan. C
Mother’s Name : Chinnappa. K
Nationality : Indian
Marital Status : Single
Languages Known : English, Tamil & Kannada
Hobbies : Watching movies and listening to music
DECLARATION:
I hereby declare that all the details given above are true to the best of my knowledge and
belief.
Place: Signature
Date:
CHIDAMBARAM. K