1. 4 3 8 2 4 A M A Z O N S T • H E M E T , C A 9 2 5 4 4 • R O Z O 5 @ Y A H O O . C O M • P H O N E ( 9 5 1 ) 5 3 7 - 4 0 9 0
C I N D Y A N N R O Z O
OBJECTIVE
My desire is to secure a professional teaching position that will allow me to utilize my technical, computer
software/hardware skills & knowledge, Microsoft Office & helpdesk training & experience, public communication
and relational abilities, research and organizational skills, clerical & office procedure knowledge & skills, while
continuing to grow in knowledge and resources as new challenges arise. Also, to be a part of a team helping
individuals succeed and achieve their goals and dreams.
QUALIFICATIONS
• Instructor for @ONE Academy (multiple subjects - including Blackboard faculty training)
• Instructor for online classes (developed course shell, proficient with Blackboard)
• Provide training and support for RDS (remote desktop systems) and utilize in online classes
• Current experience with Helpdesk duties assisting students and faculty with issues including Blackboard
• Experience with software programs including Microsoft Office Suite, Blackboard, Track-it, Datatel, Ovation,
Front Page, Dream weaver, Photoshop, and more
• Quickly develop departmental knowledge and relate very well to people at all levels
• Ability to train individuals to use and manage software/hardware
• Disciplined and well organized in work habits
• Excellent interpersonal, organizational and research skills
• Special Projects for P.E. Dept., included independently designing a web site for the department, researching,
designing, then implementing workout programs for individual students. Recording of grades and misc.
• Special Projects for Instructional Technology Support (ITS), Computer Information Systems (CIS), and
Business (BUS) Departments, included – Building websites, designing of images/backgrounds for the sites.
• Conducted research/implementation for the design of web sites for the ITS, CIS and BUS Dept.
• Researching, ordering, and installing the Track-it program, then training individuals to use and manage the
software
• Researching and facilitating the Black Board program and instructing faculty members and students how to
use the program
• Certified by Get Satisfaction as a Community leader. Creating/designing/implementing Get Satisfaction
Community for MSJC students/faculty/staff and training employees/staff in how to support students/others.
• Research and implement school policies and procedures in all of these areas
EDUCATION
Azusa Pacific Online University Azusa, CA
M.A. in Business Management 07/2015
Mt. San Jacinto Community College San Jacinto, CA
Degree of Associate in Arts -- Humanities 07/10
Degree of Associate in Arts – Physical Education 06/08
Degree of Associate in Science – Business Administration 12/06
Degree of Associate in Science – Business/Office Administration 12/05
Degree of Associate in Science – Computer Information Systems 6/01
Certificate of Achievement – Microsoft Applications Specialist - Word 06/08
Certificate of Achievement – Microsoft Applications Specialist – PowerPoint 06/08
Employment Concentration Cert. Business – Management Communications 12/06
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2. CINDY A. ROZO
Certificate of Achievement – Office Administration/Computer Applications 7/06
Certificate of Achievement – Business / Clerical 12/05
Certificate of Achievement – Computer Information Systems/General Track 6/01
♦ Current GPA 3.924 ~~ Completed 184 units
Regional Occupational Program Hemet, CA
Certificate of Training – Banking and Financial Occupations 1/96
Get Satisfaction Program Online
Certificate of Completion – Community Management Certification 6/14
WORK EXPERIENCE
11/2003 – 12/2014 Mt. San Jacinto College San Jacinto, CA
Helpdesk Technician / Clerical Support, ITS Dept.
• Provide support, trouble shooting, and training to students and staff using Blackboard, Eagle Advisor and
online community. Enter and assign work orders for technicians/self in the Track-it system. Research and
teach staff faculty new software & teaching resources. Serve on committees to improve student and faculty
experience. Record and submit timesheets for ITS Dept. employees. Answer phones, e-mail correspondence,
order supplies, filing, and misc. duties.
8/2008 – 12/2011 Mt. San Jacinto College San Jacinto, CA
Associate Faculty, Business Dept.
• CAPP 120 – Microsoft Office
• OTEC 144 – Keyboarding & Document Formatting
2/2009 – 12/2011 CFLC – California Family Life Center Hemet & Lake Elsinore, CA
Instructor for Office class
• Develop & teach Office Suite
8/2001 – 11/2003 Mt. San Jacinto College San Jacinto, CA
Temporary Clerical Assistant, ITS Dept.
• Recording and submitting timesheets for ITS Dept., filing, answering phones, ordering supplies and misc.
duties. Research and implement new software.
8/2000 – 6/2001 Mt. San Jacinto College San Jacinto, CA
Occupational Internship
• Developed web sites for BUS, ITS and CIS Depts. Coordinated with Dept. Chairs and solicited faculty
members for needs and expectations for our web sites. Researched additional web design software for use in
web page development. Researched legal criteria for our web sites and implemented all necessary factors.
Identify and configure user-friendly front-end software.
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3. CINDY A. ROZO
VOLUNTEER EXPERIENCE - COMMUNITY INVOLVEMENT / PERSONAL INTEREST___________
I have created a ministry called Blessed 2~B a Blessing. The ministry involves collecting money to purchase food,
household items, and bibles to give to less fortunate families at Thanksgiving. I founded the ministry in 2003. My
family and I believe that we can make a difference, even if for only one.
• Virtual College Support Team – helped develop & orchestrate a committee to address online issues.
• MSJC Classified Staff Development committee
• Served on multiple hiring committees for the MSJC
• Church Volunteer - Hospitality Chairman, Directory Director, Prayer Breakfast Coordinator, Youth Leader,
Children’s Ministry.
• Served on Mission trips to an orphanage in Baja, Mexico meeting the needs of the children as well as
helping improve and enlarge their orphanage.
• Created my own ministry “Blessed 2~B a Blessing” in which I have met the needs of families in our
community for the past 11 years at Thanksgiving time and have recently added a homeless backpack
segment for year-round ministry.
• School Volunteer – Tutoring, PTA, Grading, Crafts, Special Functions, Room Mom
Boy Scouts of America – Awards Chairman, misc. duties.
• Valley Wide Sports – Team mom, misc. duties.
AWARDS RECEIVED
I believe that achieving excellence is an important goal and I enjoy helping others achieve it as well as setting an
exemplary example by how I live my life.
• Member of Phi Theta Kappa Honor Society
• 1999 Women’s Opportunity Award Program recipient
• 1999 Leon S. Heseman Scholarship
• 1998 Nolur Scholarship
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