Communication and Collaboration Technologies
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Modern organizations are all about improving employee productivity and efficiency through effective collaboration and communication. This means integrating all the important elements that connect employees and enrich their experience including social networking paradigms, video, discussion forums, and customized business applications. Sheila Jordan will present the key trends - globalization, technology changes, mobility and the explosion of content including the growing pervasiveness of video - that is driving collaboration in companies today. She will also address what it is, why it's important, the value and benefits of collaboration to companies and how it can successfully be deployed. Find out how you can transform your organization and empower your next generation workforce.
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Communication and Collaboration Technologies
- 1. #CNSF2011 © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 1
- 2. • Continuous connectivity • Virtualization • SOA Technology • Social software • Globalization • Scale à speed • Employee mobility • Building trust Business Mobility • Real-time content and video • Building global teams • Device proliferation • Economic pressures • Work anywhere, anytime • Empowered employees • Consumer-like capabilities Content • Video • Current content Email, PowerPoint • New content Blogs, wikis, discussion forums © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 2
- 3. Growth Strategies Communication Business Experience and Capabilities Collaboration Operational Functionality Productivity © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 3
- 4. Integrated Workforce Experience Powered by Cisco Quad Connect Communicate Collaborate Learn The Right People, Resources, and More Effectively Internally and From All Content at the and Efficiently Externally Right Time Goal Is to Drive Productivity, Growth, and Innovation © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 4
- 5. Integrated Workforce Experience Powered by Cisco Quad Cisco Video Enterprise Social Personalization and Applications and Communications and Software Relevancy Services Collaboration Cisco Cius Search Directory Blogs HR Systems CRM/ERP Unified Communications Content Workforce Data Wikis Forums Business Intelligence Instant Conferencing Workforce Services Messaging ID Policy Management MyCompensation Management Communities MyBenefits Enterprise Video Tagging My Approvals Result Is a Personalized, Relevant Workspace © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 5
- 6. Micro- Blogs, Wikis, Blogging Forums Integrated Cisco Video Enterprise Social Applications and Personalization Cisco UC and Communication Software andServices Relevancy Community Presence and Collaboration Team Space Directory Enterprise Collaboration Personal Platform Dashboard HR Systems Search Directory TelePresence / ERP CRM Profile People, Communities, Business Unified Information Communications Intelligence Blogs Wikis Forums Content Workforce Video: Data Cisco Show Social and Share Workforce Services Tagging Conferencing ID MyCompensation Management Policy Management MyBenefits Applications Content Instant and Services Tagging Messaging Communities My Approvals Management Enterprise Video Advanced Click to Call, IM, Search Meet, Email © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 6
- 7. © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 7
- 8. Cisco Quad Rich Video Real-Time IP Voice Services Enterprise Voice and Video Communication Social Video Integrated into Software Enterprise Social Software Provides Personalized, People Relevant Email Workspace Which Calendar Documents Is People-Centric © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 8
- 9. Mobility IP Communications TelePresence Desktop Devices Layer Collaboration Applications Layer Directory Communities Integrated Workforce Experience Portals Transformational/UI Layer (Any Device, Anywhere, Anytime) Common Application Services Layer Web Services API to Transactional System Search Grouping Notification Content Exposure Collaboration Tagging (CRM, ERP) Data Access Policies Layer (Entitlements, Identity Management, Authentication) Web Services Layer Document RSS Video Wiki Blogs Forums Management Access Transactional SOA App Email Calendar Meetings IM Conferencing Directory Ciscopedia Tagging Data Aggregation Layer Multiway Transactional Document Web 2.0 Data Video Repository HR Data Metadata System Data Repository Off-Prem Data On-Prem Data Network Services Cisco Network Layer MediaNet Policies Security Tagging © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 9
- 10. Integrated Workforce Experience Powered by Cisco Quad Connect Communicate Collaborate Learn The Right People, Resources, and More Effectively Internally and From All Content at the and Efficiently Externally Right Time Goal Is to Drive Productivity, Growth, and Innovation © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 10
- 11. People Connect My Communities Learn View Information Collaborate Communicate © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 11
- 12. People Work Life Interest • Job role • Business work groups • IWE for Women • Organization, department • Enterprise Council • Team Cisco Volleyball • Customer, partner, account • Product, service • Cisco Cancer Survivors • Project, program • Support • Executive metrics Open Restricted Private © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 12
- 13. © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 13
- 14. http://www.iwe.com Rich Presence and Micro Blogging Integration with Unified Integration with Communications Exchange and Voicemail Calendar Personalized Watch List © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 14
- 15. http://www.iwe.com Integrated Workforce Services Integration with Enterprise Applications © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 15
- 16. Rebecca Jacoby Collaboration Integration with Communities Integration with Unified Integration with Communications and Integration with and Directory Instant Messaging Expertise Cisco Docs Integration with Tagging © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 16
- 17. http://www.iwe.com © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 17
- 18. http://www.iwe.com © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 18
- 19. http://www.iwe.com © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 19
- 20. HR Services Finance Services (Compensation, Staffing, Benefits, (Payroll, Stocks, 401(k), Procurement) Learning, HR Support) WPR Services IT Services (Cafes, Shipping, Facilities) • Functionally-driven (Mobility, Computing, Network, IT Support) • Difficult to find and navigate • Many are event-driven • Underlying content is missing, incorrect, or outdated © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 20
- 21. Q1 FY11 Q2FY11 Q3FY11 Q4FY11 Q1/Q2FY12 Human My Paid Resources Time Off My Learning and My Development My Development Development Plans & Goals Plans & Goals My Timecard My Approvals My Expenses Finance My Resource Metrics My Travel IT Support Support Central Mobile Device Services © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 21
- 22. © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 22
- 23. MyView MyView Internal/Employees Customers/Partners © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 23
- 24. Europe 632 New Users US and Canada Japan 10% Increase in 692 New Users 31 New Users Repeat Visits 6.4% Increase in 0% Increase in Repeat Visits Repeat Visits Top Three Modules Added Add Devices Certifications and Specialization Cisco Support Community (NetPro) Asia Emerging Markets 518 New Users 567 New Users 35% Increase in 27% Increase in Worldwide Repeat Visits Repeat Visits 94K Visits Since March (Launch) 57K Active Users Since March 16.2% Increase in New Users Since March 156 Countries Visited MyCisco © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 24
- 25. • Active partner organizations over 34,800 • Over 57,200 active users on MyCisco • Over 94,000 visits since March 2010 Count Total New Partner Organizations 16,891 Total Repeat Partner Organizations 17,994 Total Active Partner Organizations 34,885 Year-to-Date Total New Users 39,860 Summary* Total Repeat Users 17,430 Total Active Users 57,290 Total Visits or Hits 94,029 *March launch through October 2010. ©DataCisco and/orPERM. 2010 source: its affiliates. All rights reserved. Cisco Confidential 25
- 26. © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 26
- 27. Integration and Interoperability Cisco TelePresence WebEx Video Meetings Many-to-Many Cisco Unified Video Conferencing Cisco Video- Cisco Show and Share Digital Media Signage Ready Network One-to-Many Cisco TV Broadcast Cisco Unified Video Advantage One-to- WebEx Connect Video One Cisco Unified IP Phones © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 27
- 28. VIDEO VIDEO VIDEO SHARING CONFERENCING STREAMING SERVICE AND OPERATIONS Operations/Optimization Metrics) (Process and Data Management, Support Strategy/Model, Case Management, Proactive Monitoring, Upgrade and Release Management, Training (Value/Cost, Use Cases) BUSINESS VALUE DEPLOYMENT Facilities, Governance and Communication, Provisioning, METRICS Logistics and Installation SECURITY Network Security, Information Security, Access Control STORAGE Physical Storage Management, Digital Asset Management, Records Management NETWORK AND CAPACITY MANAGEMENT Bandwidth Management, Call Management, Network Monitoring, Content Delivery/Distribution ARCHITECTURE Network, Infrastructure, Data Center © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 28
- 29. Product Demonstrations Executive Messaging Learning and Tutorials Company Meetings HR Training Meeting Recordings Community Involvement © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 29
- 30. Three Key Findings • Video builds trust within the enterprise • Not all video is equal (“Rate This Video” ) • Need governance and policies for video content © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 30
- 31. Travel Employee New Business Business Reduction Productivity Models Continuity • Reduce travel for internal and • Increase “in-person” • Sales: increase customer • Accelerate decision-making external meetings interactions contact; reduce sales cycle • Effective crisis management • Reallocate travel to increase • Improve access to busy • Marketing: accelerate • Emergency executive customer/vendor intimacy executives content development, time- meetings • Positive environmental • Scale and improve access to-market • Improve communication and impact, reduce emissions to subject matter experts • Product development: decision making • Facilitate work-life integration, • Enhanced communication reduce development cycle • Cisco asset protection workplace flexibility and decision making • Manufacturing: improve supply chain integration • Remote management of • Reduce travel “downtime” • Increased face time with assets customers • Professional services: more • Increase employee consulting time knowledge share • HR: reduce hiring cycle • Ad hoc employee video resulting from remote job communication interviews Source: Cisco IBSG, 2007. • Time-shifted communication © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 31
- 32. © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 32
- 33. The C&C Cross-Functional Board Drives Innovation and Success in Communication and Collaboration at Cisco Co- Chair Co-Chair Jim Grubb Sheila Jordan Corp Comm IT Mala Anand Tricia Baker Murali Sitaram Mike Metz Harbrinder Kang Angela Stark Jodi Krause Kevin Harrington Amy Kwan Services Engineering Engineering Marketing Corp Comm Corp Comm Corp Positioning CVCM Finance Don McLaughlin Rick Hutley Marisa Chancellor Lance Perry Van Dang Christine Castle Shanthi Iyer Andy Starr Chris Treille HR IBSG IT IT Legal Sales Sales/IT WebEx WW Channels © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 33
- 34. • Quad • Video Technology • Unified Communications • TelePresence • Instant messaging • Access to transformational systems • Security • Scalable, integrated • Leadership processes Process Culture • Change management • Services framework • Governance • Business value • Transforming how we work © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 34
- 35. Sustainable Business Value 6 Deliver Workforce Services That Surprise and Delight 5 Create Integrated Technology Roadmap 4 Identify Business Opportunities or Pain Points 3 Assemble Accountable Cross-Functional Leadership Team 2 Develop Enterprise Architecture Approach 1 Develop and Share the Vision Change Management Governance Communicate…Communicate…Communicate…Communicate Metrics © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 35
- 36. Application Development Core QA RTP Bedfont Project Management Content Management NC Lakes UK Metrics/Analytics Portlet Development Portlet Development Program Management IWE Framework QA IWE Framework San Jose Bangalore Infrastructure CA India QA Migration/Deployment Infrastructure Collaborating to Deliver Collaboration • WebEx conferencing with integrated video and meeting recordings • IWE Community for program management and centralized documents • Discussion forums for nightly program handoffs in place of email • Global meeting planning for all time zones © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 36
- 37. © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 37
- 38. • Accelerate R&D Innovation • Create new business models • Generate ideas • CEO care-abouts • Extend global reach Growth • Drive revenue • Cultivate new markets • Accelerate sales cycle • Operational efficiencies • Faster decision making Productivity • Reduce costs • Leverage and reuse © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 38
- 39. Connected Workspace $11.5M Innovation Mac Wiki $5.5M C-Vision and Video Blogs $11.1M In FY09, Cisco Achieved $1.052B Expertise Locator (SOAR) $108.6M in Net Benefits Growth Sales Productivity (New) $15.4M from Web 2.0 Collaboration Remote Collaboration 601.3M Solutions, Up from Productivity (TP/WebEx/UC) $691M in FY08 Telecommuting $298.7M Total $1.052B © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 39
- 40. Activity Launch Since Stats Launch Launch Date November 9 Number of Users 69,071 Number of Communities 159 Number of Visits 1,319,354 Number of Portlets 74 Number of Hits 9,411,266 Number of Wiki Pages 3,438 Number of Posts 24,422 Number of Documents 22,974 Number of Doc Uploads 24,030 Number of Forum Posts 13,160 Number of Forum Posts 13,533 Number of Blogs 1,420 Number of Microblogs 21,034 • Highest content creation via posts Adoption of • 17% of user base follow others New Features • 1,932 users added expertise tags © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 40
- 41. European Markets 9,020 Visitors Japan US and Canada 67% Adoption 41,790 Visitors 1,534 Visitors 3,285 Posts 80% Adoption 65% Adoption 13,791 Posts 325 Posts Asia Pac 12,965 Visitors 46% Adoption Emerging Markets 1,134 Posts 3,762 Visitors 69% Adoption 284 Posts © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 41
- 42. Productivity Virtual Global Annual Sales Conference • Hosted 20,000 global participants 90 countries, 270 cities • Avoided 211M air miles • Held 88 hours of consecutive events Streaming video Integrated seven technologies • Achieved 90% cost savings • Highly engaging employee experience © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 42
- 43. Productivity WebEx Conferencing and Instant Messaging • WebEx conferencing 68% usage increase in 12 months 525M conferencing minutes globally • Cisco WebEx Connect Instant Messaging Included testing, backup, readiness Actual account migration took 2 weeks • 87K users now with single IM solution Significant usage increase over previous IM • Business-to-business IM federation Changes policy and process © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 43
- 44. Growth Cisco TelePresence • Deployed 997 units 240 cities in 59 countries • Conducted 828,000 scheduled meetings Additional 166,236 ad hoc meetings • Saved more than $753M in travel 188,221 meetings avoided travel-to-date • $282M productivity cost savings • Improved sales cycle and win rates Average deal cycle reduced up to 9.7% • Increased customer interactions © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 44
- 45. Delivering Productivity, Growth, and Innovation Cisco Confidential 45 © 2010 Cisco and/or its affiliates. All rights reserved.
- 46. Finance Manufacturing Utility Transportation Government © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 46
- 47. #CNSF2011 © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 47
- 48. Headline Headline Headline Collaboration Discovery Meeting on Us Postcards Workshop • Enjoy a complimentary Cisco • Have a complimentary Discovery Workshop TelePresence meeting, courtesy of • Email us at: Cisco—just complete your Collaboration_discovery@cisco.com postcard or go to www.ciscomeetingonus.com Thank you! © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 48
- 49. #CNSF2011 © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 49
- 50. Thank you. #CNSF2011