1. Transforming Business with
Collaboration
Presented By: Ian Gallagher
GM Collaboration, Cisco Canada

2. Empower, Engage, Innovate
Name | Title

3. Connections = Business Value
“The power to bring people
together at critical moments, is
key to aggregating and amplifying
the impact of employees”
Harvard Business Review
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 3

4. Empowerment + Engagement = Innovation
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 4

5. How Do We Get Information?

6. What Do People Want?
“People don’t want computers.
They want to
relate, share, communicate, enjoy,
learn,
discover, analyze and create.”
Gartner
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 6

7. 1.3 million Android Traffic of mobile 3 trillion minutes of video
activations per day. business data will reach content will cross the Internet
(9/2012, Google) 2.5 Exabytes per month each month in 2016, up from
in 2016, the equivalent of 735 billion in 2012. (Cisco VNI)
64% of smartphones sold 853,174 DVDs per hour. (Cisco
are Android devices. (Q2/2012 VNI)
Gartner)
Users share 3.5B pieces of Nearly 1/3 of the In 2016, mobile data traffic
content on Facebook, each collaboration market will be alone will be 5x larger than
week. (1/2012) hosted by 2013. the volume of the entire
58% of the Fortune 500 (Gartner, IBSG) global Internet in 2005. (Cisco
VNI)
have corporate Facebook
pages.

8. “Raising the productivity of employees whose jobs
can’t be automated is the next great performance
challenge—
and the stakes are high.”
McKinsey & Company,
The 21st Century Organization
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 8

9. 7 AM 12 PM 5 PM
ASYNC
SYNC

10. • Productive and accessible mobile workers
• Effective virtual teams
• Interactive and engaged employees
• Strategically aligned organization
• Flexible and innovative working options
• Satisfied and loyal customers
• New and innovative IT models

11. Work Together Adapt to Change
More Efficiently and Improve Scale and
and Effectively Speed
Sustainable
Differentiation
Unlock New Models to
Increase Customer Value

12. Customer Satisfaction Innovation & Growth
• Collaborate from within business apps
• Locate & access remote experts • Extend telephony with video
• Provide multichannel customer service •Collaborate with external organizations
• Monitor social media
Productivity
• Enable meetings with remote attendees
• Incorporate video into meetings
• Create communities and team workspaces
• Enable mobile workers and BYOD
Cost Control Employee Engagement
• Consolidate communications
• Create flexible work areas/office space • Support teleworkers & branch offices
• Deliver rich media for virtual desktops • Deliver online events & training

13. Productivity Innovation Growth
18% Increased Productivity Experts Everywhere 20% Higher Sales Closure Rates
Meetings with Remote Locate & Access Provide Multichannel
Participants Remote Experts Customer Service
30% Faster Planning Virtual Interviews & Training Saved $190 Million
Communities & Team Workspaces Video Meetings and Accelerate Integration
Online Events & Training of Major Acquisition

14. reactions

15. Mobile
Secure access to information and people
from any device, anywhere Social
Find expertise and information; enable
proactive customer interaction.
Visual
Enable high-quality interaction from
anywhere, in real-time and offline
Virtual
Deliver agility and scale on demand; create
rich media with VDI economics

16. “Collaboration isn’t just about technology. We’re using
collaboration to change the way we work.” John Chambers

17. Video
Mobility Cloud
Locate and Access Remote
Enable Mobile Experts Collaborate with
Workers and BYOD External Organizations

18. Locate and Access Remote Experts
Create a virtual pool of
experts, whether co-located or
dispersed within a global network.
Instantly interact with experts face-
to-face in any easy-to-
use, virtualized manner structured
to help ensure effective
collaboration.

19. Enable Mobile Workers and BYOD
Increase employee productivity
by allowing anytime, anywhere
access.
Improve job satisfaction by providing
more flexible work options.
Save costs by allowing employees to
use and manage their own devices.

20. Collaborate with External Organizations
Easily share information, interact in real
time, and communicate across multiple
channels
Working with external organizations is a
primary way to expand rapidly into new
markets.

21. The Collaborative Workspace
MOBILE SOCIAL VISUAL VIRTUAL

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23. © 2013 Nielsen IT Consulting. All Rights Reserved.