2. Workshifting: What is it?
workshifting (verb) the act of shifting work to more optimal
times, locations and resources
3.
4.
5. • Give people the flexibility to choose the ideal
time, place and device for their work
• Protect confidential business information to
meet privacy and compliance standards
• Provide people with uninterrupted access to
desktops, apps & data during business disruptions
• Reduce real-estate, travel and labor costs
through flex-work, telework and alternative
workplace strategies
• Attract and retain the best people through flex-
work, telework and alternative workplace strategies
6. 2012 Global Workshifting Index
Research background
Independent research of 1100 senior IT decision-makers from eleven countries
(Australia, Brazil, Canada, China, France, Germany, India, Japan, the
Netherlands, the UK and the USA) carried out by independent third-party polling
company, Vanson Bourne, in October 2011.
7. Workshifting Trend is Mainstream
An overwhelming 93% of organizations will offer flexible work environments for some of their workforce by the
end of 2013, up from 37% today.
1% 6%
3% Organizations who:
Offer workshifting today
12% 37%
Are expanding current workshifting deployment
Plan to offer workshifting in the next 12 months
Plan to offer workshifting in the next 12 to 24
months
Plan to offer workshifting more than 2 years from
now
42% Do not plan to offer workshifting
Citrix
Source: Citrix Global Workshifting Index
8. Workshifting Adoption Rates
Countries have, and will, adopt workshifting at different rates over the next 24 months based on market
maturity, workplace culture and technological familiarity.
Global
Average
Germany
USA
Canada
Australia
Organizations who
offer workshifting:
Brazil
Already
Japan
UK Already and
growing
Netherlands
Within 24
India months
China
France
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Source: Citrix Global Workshifting Index
9. Drivers for Workshifting Globally
Organizations are implementing workshifting policies to help reduce business and IT costs, create greater
workplace flexibility for people, and offer improved support for an increasingly remote and mobile workforce.
Reduced IT and/or business
costs
Greater workplace flexibility for
workers
Improved support for mobile
workforce
0% 10% 20% 30% 40% 50% 60% 70% 80%
Source: Citrix Global Workshifting Index
10. Reduced IT/ Business Costs
Global Average
India
Drivers for Workshifting UK
China
By implementing workshifting policies, organizations USA
Brazil
are dramatically improving business productivity and Germany
Canada
agility while providing freedom, mobility and flexibility Australia
for users. Japan
Netherlands
France
0% 10% 20% 30% 40% 50% 60% 70% 80% 90%
Greater Workplace Flexibility for Workers Improved Support for Mobile Workforce
Global Average Global Average
UK UK
India China
China India
USA Canada
Brazil Japan
Germany USA
Canada Australia
Australia Germany
Netherlands Brazil
France Netherlands
Japan France
0% 10% 20% 30% 40% 50% 60% 70% 80% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90%
Source: Citrix Global Workshifting Index
11. Primary Benefits of Workshifting Globally
Giving people the ability to work from anywhere can benefit both people and organizations. It can help improve
business agility and productivity as well as allowing the attraction and retention of top talent.
Work from anywhere
Enable increased productivity
Attract and retain top talent
Better serve customers
0% 10% 20% 30% 40% 50% 60% 70% 80%
Source: Citrix Global Workshifting Index
12. Primary Benefits of Workshifting
Mobility Allows Work From Anywhere Enable Increased Productivity
Global Average Global Average
UK UK
Japan China
China India
India USA
USA Brazil
Canada Japan
Germany Australia
Australia Canada
France Germany
Brazil France
Netherlands Netherlands
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90%
Attract and Retain Top Talent Better Serve Customers
Global Average
Global Average India
India China
China UK
Canada USA
Australia Australia
Brazil Brazil
USA Canada
Germany France
UK Germany
France Japan
Japan Netherlands
Netherlands
0% 10% 20% 30% 40% 50% 60% 70% 80%
0% 10% 20% 30% 40% 50% 60% 70% 80%
Source: Citrix Global Workshifting Index
13. Desktop Virtualization can Protect an Organization
Workshifting enabled by desktop virtualization can protect your organization from threats while deploying a
whole range of mobile workstyles in and out of a traditional office environment.
To avert non-compliance
Malicious threats (e.g. targeted hacking, etc.)
Loss of sensitive information
Exposure of private data
Wrongful tampering with enterprise data
Theft of confidential information
85% 86% 87% 88% 89% 90% 91%
Source: Citrix Global Workshifting Index
14. Workshifting Benefits Organization and Worker
Workshifting can help people operate in different workplace scenarios according to their worker profile, ranging
from working at home to supporting field-based workers.
Work from home when required
Support workers who travel
Support field-based workers
Enable regular homeworking
0% 10% 20% 30% 40% 50% 60% 70%
Source: Citrix Global Workshifting Index
15. People Who Benefit From Workshifting
The needs of a range of worker profiles are supported in their day-to-day work patterns through desktop
virtualization including outsourcing partners, contractors and business partners.
Outsourcing partners
Contractors
Business partners
Contingent labor
Suppliers
0% 10% 20% 30% 40% 50% 60%
Source: Citrix Global Workshifting Index
16. Desktop Virtualization Enables Business Continuity
Senior decision-makers globally recognized desktop virtualization as a very effective way to address business
continuity.
Very effective
Not effective
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Source: Citrix Global Workshifting Index
17. Workshifting Supports Business Continuity
The need for comprehensive business continuity and disaster recovery planning is undisputed. An
overwhelming 95% of senior IT decision-makers say that this is a very important requirement.
Global Average
Brazil
China
USA
Canada
India
Australia
France
UK
Japan
Netherlands
Germany
75% 80% 85% 90% 95% 100%
Source: Citrix Global Workshifting Index
Enabling people to work whenever and wherever provides an incredible benefit to them around work-life balance – which directly improves job satisfaction, engagement, productivity and loyalty to an employer. Organizations achieve powerful human capital benefits by embracing workshifting including:Attract, engage and retain the best people Reduce absenteeism and“presentee-ism” (presentee-ism meaning someone is there in the office – check the box – but not necessarily engaged and productive) Expand your talent pool beyond local markets
Organizations also gain greater agility and lower business costs by embracing workshifting. Work can be moved from one location to another to take advantage of available or even lower cost labor pools. Teleworking and desk-sharing programs can reduce facility and real estate costs. A more flexible work experience can help the organization recruit and retain skilled employees thus reducing attrition (turnover) costs.Data and applications can be centralized and completely independent of an endpoint device to improve security and compliance, and manageability. And in the event of a business disruption, data, apps and desktops can be made available to workers anywhere on any device to ensure business continuity. Simply put, workshifting is a strategy about moving work to cut costs and delight employees.