Want to get some CLARITY on common myths and misconceptions about Cloud ERP system? Read this whitepaper to find out what really is and isn’t a security issue in the Cloud. Who should read this–CEOs, CFOs, CIOs and Finance & Accounting and Info Tech executives and managers considering a new ERP system, especially one in the Cloud Top 3 things you’ll learn: 1. What the top myths and misconceptions are of Cloud security 2. The top 10 questions you should ask your potential Cloud ERP provider 3. What the value proposition is of combining a Cloud-based ERP with finance & accounting outsourcing services

1.
Finance
and
Accounting
Services
Cloud
Security:
Bringing
CLARITY
to
Common
Myths
and
Misconceptions
Table
of
Contents
Introduction
2
The
Rise
of
Cloud
Computing
3
Physical
Location
4
Transmission
4
Access
Security
5
Security
From
Disaster
6
The
New
Reality
of
Cloud
ERP
Solutions
6
Security
Checklist
7
CLARITY
es:
Cloud-­‐Hosted
–Microsoft
Powered
8
Sutherland
Global–A
Practical
Overview
10
Contact
Information
10
About
Sutherland
Global
Services
11
Authors:
Dan
McCue,
Senior
Vice
President,
Finance
&
Accounting,
Sutherland
Global
Services
Bill
Burke,
CEO,
Merit
Solutions
Cloud
Security:
Bringing
CLARITY
to
Common
Myths
and
Misconceptions
©
2012
Sutherland
Global
Services.
Page
1

2. Introduction
Companies
in
today’s
economic
environment
are
all
facing
the
age-­‐old
business
conundrum:
how
can
we
do
more
with
less?
To
help
improve
capacity
but
drive
down
costs,
organizations
are
increasingly
turning
to
cloud-­‐based
technologies.
Cloud-­‐based
Enterprise
Resource
Planning
(ERP)
can
be
deployed
quickly,
minimizes
the
initial
investment,
reduces
the
Total
Cost
of
Ownership
(TCO)
and
offers
seamless
upgrades.
Although
many
CEOs,
CFOs,
CIOs
and
key
stakeholders
look
to
cloud
computing
to
help
realize
tremendous
savings,
there
are
concerns
about
cloud-­‐based
data
solutions.
In
the
age
of
cyber
attacks
and
the
seemingly
ever-­‐growing
list
of
online
security
threats,
senior
executives
worry
about
the
safety
of
their
cloud-­‐based
information.
Physical
location,
data
transmission,
access
security
and
disaster
recovery
represent
the
four
top-­‐of-­‐mind
security
concerns.
This
white
paper
will
look
at
some
of
the
key
aspects
of
cloud
security
and
examine
some
of
the
myths
and
misconceptions.
Research
also
shows
that
while
senior
executives
are
apprehensive
about
cloud-­‐based
security,
only
a
small
percentage
conduct
due
diligence
on
their
providers.
This
white
paper
also
includes
a
checklist
of
10
questions
that
SMBs,
mid-­‐market
companies
and
large
organizations
should
ask
their
potential
providers.
Cloud
Security:
Bringing
CLARITY
to
Common
Myths
and
Misconceptions
©
2012
Sutherland
Global
Services.
Page
2

3. The
Rise
of
Cloud
Computing
A
2011
survey
by
CDW
found
that
28%
of
US-­‐based
organizations
are
using
cloud
computing
today,
and
73%
of
those
organizations
took
their
first
step
by
implementing
a
single
cloud
application.
Interestingly,
the
vast
majority
of
the
survey
respondents
(84%)
say
they
“have
already
employed
at
least
one
cloud
application.”
So,
in
essence,
there
are
a
lot
of
first
steps
being
taken,
and
wider
cloud
adoption
is
foreseeable.
There’s
no
doubt
the
cloud
is
garnering
attention
as
Top
5
Cloud
ERP
Misconceptions
companies
cautiously
explore
cloud
applications.
According
to
an
April
2011
Forrester
Research
report
titled
“Sizing
the
1. With
a
cloud
ERP
solution,
our
data
Cloud”
the
global
cloud
computing
market
is
estimated
to
isn’t
as
secure
as
it
is
onsite.
reach
$241
billion
in
2020.
Yet,
despite
the
rise
of
cloud
2. Cloud
ERP
solutions
provide
only
basic
computing,
there
are
a
number
of
misconceptions
floating
ERP
functionality.
around,
with
security
at
the
top
of
the
list.
3. Cloud
ERP
solutions
can’t
be
customized.
As
companies
transition
from
low-­‐risk
“testing
the
waters”
to
4. It’s
difficult
to
integrate
cloud
ERP
taking
the
plunge
with
cloud
ERP
for
more
mission-­‐critical
systems
with
other
systems.
functions
like
Finance
and
Accounting,
the
issue
of
cloud
5. If
the
Internet
goes
down,
the
business
security
is
inevitable.
The
question
most
often
asked
is,
goes
down.
“Just
how
secure
is
our
data?”
It’s
a
legitimate
question.
It
was
only
a
few
short
years
ago
that
cloud-­‐based
ERP
systems
were
the
exception
rather
than
the
norm
for
most
companies.
The
idea
of
not
having
all
data,
infrastructure,
software
and
hardware
on-­‐site
was
new,
intriguing
and
fraught
with
concerns.
Entrusting
private
business
data
and
applications
to
an
outside
hosting
service
made
(and
continues
to
make)
some
organizations
uncomfortable.
Despite
the
cloud’s
shift
into
the
mainstream,
security
and
compliance
still
top
the
list
of
apprehensions
inhibiting
cloud
adoption.
Some
of
this
apprehension
is
caused
in
part
by
confusion
around
a
lack
of
industry
standards;
expectations
and
definitions
of
security
can
vary
from
industry
to
industry.
Different
regions
and
countries
are
subject
to
different
data
protection
policies
and
legislation
that
could
compromise
data
privacy.
Companies
need
to
conduct
due
diligence
on
their
prospective
cloud
providers.
Data
security
and
privacy
issues
are
very
real
concerns
no
matter
whether
SMBs
implement
a
cloud
ERP
solution
or
on-­‐premise
ERP.
Both
require
knowledge
of
data:
which
data
is
sensitive,
the
degree
of
sensitivity
and
the
protocols
required
to
protect
it.
Yet,
the
pervasive
myth
that
cloud-­‐based
ERP
simply
isn’t
as
secure
as
on-­‐premise
solutions
continues
to
linger.
The
myth
persists
based
on
four
misconceptions
about
the
security
of
physical
location,
transmission,
access
security,
and
disaster
security.
Cloud
Security:
Bringing
CLARITY
to
Common
Myths
and
Misconceptions
©
2012
Sutherland
Global
Services.
Page
3

4. Physical
Location
The
Misconception:
A
cloud-­‐based
solution
is
nebulous
and
can’t
be
secured.
The
Reality
Cloud
computing
is
new,
unknown
and
eyed
suspiciously.
It
has
the
appearance
of
being
risky
because
you
cannot
secure
its
perimeter—where
are
a
cloud’s
boundaries?
A
May
2010
study
by
the
Ponemon
Institute
found
that
IT
professionals
believed
security
risks
were
more
difficult
to
curtail
in
the
cloud,
including
securing
the
physical
location
of
data
assets
and
restricting
privileged
user
access
to
sensitive
data.
Yet,
as
CIO
Magazine
pointed
out:
“…respondents
only
gave
the
on-­‐premise
alternative
a
56%
positive
rating!
In
other
words,
nearly
half
the
respondents
believe
that
their
own
internal
data
centers
do
not
do
a
good
job
of
securing
1
the
physical
environments
of
their
data
centers.”
The
reality
is
that
often
on-­‐premise
ERP
security
does
not
measure
up
to
the
same
standards
as
a
world-­‐class
data
state-­‐of-­‐the-­‐art
facility.
An
ideal
data
center
should
be
secure,
free
of
windows,
and
built
with
cement
or
steel
fortifications
with
24/7
on-­‐site
security.
Most
SMB
IT
departments
reside
in
a
department
or
on
a
floor
of
commercial
buildings
and
office
towers,
which
rarely
have
these
conditions.
In
comparison,
the
CLARITY
es
data
centers
are
housed
in
multi-­‐million
dollar
facilities
with
building
fortifications.
The
main
data
center
is
housed
underground
in
a
facility
that
is
designed
to
withstand
an
8.3
magnitude
earthquake.
The
data
centers
also
have
24/7/365
security,
monitored
by
staff
as
well
as
security
guards.
Transmission
Misconception:
Cloud-­‐based
solutions
are
more
vulnerable
to
hacking
and
other
attacks.
The
Reality
SMBs
typically
invest
in
hardware,
software
and
applications
to
thwart
specific
security
challenges:
spam,
security
breaches,
malware,
non-­‐compliance,
and
so
forth.
Unfortunately,
many
of
these
products
have
limited
life
cycles,
are
difficult
to
scale
and,
from
a
security
point
of
view,
often
only
produce
single
points
of
failure.
Additionally,
the
latest
technologies
to
scramble
and
encrypt
data
–
RSA,
Secure
Socket
Layer
(SSL),
Data
Encryption
Standard
(DES),
or
Triple
DES,
etc.
–
can
quickly
drain
SMB
IT
budgets.
With
traditional
licensed
ERP
software,
organizations
typically
must
wait
for
the
next
release
to
benefit
from
the
latest
features,
upgrades,
or
security
patches.
Sometimes
limited
resources
can
mean
that
upgrades
aren’t
always
deployed
in
a
timely
manner.
In
fact,
two-­‐thirds
of
mid-­‐size
businesses
are
running
outdated
versions
of
their
ERP
software2.
This
can
leave
these
companies
vulnerable.
1
Golden,
Bernard.
"Cloud
Computing
Security:
IT's
Take
on
State
of
Play."
CIO
Magazine.
N.p.,
17
May
2010.
Web.
2
"Why
Cloud
Computing
Matters
to
Finance,"
Ron
Gill,
CMA,
CFM:
Strategic
Finance,
January
2011.
Cloud
Security:
Bringing
CLARITY
to
Common
Myths
and
Misconceptions
©
2012
Sutherland
Global
Services.
Page
4

5. Under
the
SaaS
(Software
as
a
Service)
delivery
model
that
forms
the
basis
of
cloud
ERP,
the
provider
continuously
and
unobtrusively
adds
the
latest
features
and
upgrades,
which
means
that
users
can
be
assured
that
they’re
actually
using—rather
than
waiting
for—the
latest
security
technology.
By
their
very
nature,
external
applications
like
cloud-­‐based
technologies
must
adopt
a
“trust
no
one”
approach.
Layers
of
security
controls,
encryption
of
all
sensitive
data
and
security
testing
at
the
application
level,
as
well
as
countless
other
safeguards
are
necessary
for
cloud
security.
A
world-­‐class
cloud
ERP
provider
will
perform
rigorous
internal
vulnerability
scans,
log
threats,
and
are
audited
for
SSAE
16
(formerly
SAS
70
Type
II)
compliance.
Data
is
fully
secured,
both
in
transmission
and
at
rest.
For
example,
CLARITY
es
runs
on
a
Microsoft
Dynamics
AX
platform.
It
uses
the
RPC_C_AUTHN_LEVEL_PKT_PRIVACY
call,
which
provides
the
highest
security
level
available
through
a
remote
procedure
call
(RPC).
There
are
no
software
or
hardware
purchases,
and
updates
are
seamless.
Access
Security
The
Misconception:
An
on-­‐premise
solution
offers
more
security
over
who
may
access
information.
The
Reality
The
myth
that
a
cloud
solution
simply
cannot
be
as
secure
as
an
on-­‐premise
solution
has
very
much
to
do
with
the
notion
of
“seeing
is
believing.”
Often
companies
feel
more
in
control
of
their
data
when
it
resides
under
their
own
roof.
When
ERP
is
on-­‐site,
it
is
the
sole
responsibility
of
the
IT
department
to
authenticate
and
log
all
access
to
data
in
order
to
prevent
unwanted
users,
both
internal
and
external,
from
accessing
information
or
resources.
Access
security
for
on-­‐premise
ERP
systems
may
be
enforced
through
business
logic
or
at
the
database
layer.
This
authenticates
users
and
provides
them
with
specific
rights
to
data
objects.
For
example,
a
payroll
clerk
would
only
have
access
to
payroll
data,
not
customer
records.
A
cloud-­‐based
ERP
is
no
different.
With
CLARITY
es,
you
control
access
to
data
throughout
by
managing
security
restrictions
on
forms,
records
and
data
fields
for
specific
user
groups
and
domains,
and
define
and
assign
rights
according
to
how
you
want
security
restrictions
managed.
As
well,
because
CLARITY
es
is
a
single-­‐tenant
environment
there
is
no
risk
of
data
being
inadvertently
exposed
to
other
users
due
to
poor
implementation
of
the
access
management
process.
While
a
secure
cloud
ERP
system
doesn’t
increase
the
vulnerability
of
your
business
data,
authenticated
users
have
“anywhere,
anytime,
any
device”
access,
which
is
a
tremendous
advantage
for
global
collaboration,
monitoring
and
managing.
Cloud
Security:
Bringing
CLARITY
to
Common
Myths
and
Misconceptions
©
2012
Sutherland
Global
Services.
Page
5

6. Security
From
Disaster
Misconception:
It’s
better
to
handle
backups
internally
to
be
able
to
access
data
more
quickly
in
case
of
a
disaster.
The
Reality
Companies
must
examine
how
often
they
back
up
data
and
where
the
backups
are
the
stored.
SMBs
looking
to
third-­‐party
back-­‐up
systems
and
business
continuity
facilities
must
thoroughly
examine
the
security
standards
that
are
in
place.
The
truth
of
the
matter
is
that
SMBs
need
to
invest
in
a
rigorous
program
for
data
backups
with
offsite
storage
in
a
secure
location
separate
from
the
main
data
center.
Key
questions
to
ask
before
choosing
an
external
backup
partner
include:
Does
the
third-­‐party
data
recovery
service
abide
by
recognized
security
standards
and
compliance
requirements?
What
happens
if
there
is
a
power
failure?
How
long
will
my
data
be
kept?
Cloud-­‐based
solutions,
like
CLARITY
es,
ensure
full
nightly
backups,
which
are
stored
in
an
off-­‐site
location
and
are
maintained
for
seven
years.
As
well,
the
data
centers
have
multiple
power
sources
and
redundant
incoming
lines
provisioned
in
an
N+1
configuration
for
continuous
power.
The
New
Reality
of
Cloud
ERP
Solutions
Traditional
and
cloud
ERP
share
many
of
the
same
security
issues,
from
preventing
unauthorized
access
to
safe
and
secure
backups.
As
the
“new
kid
on
the
block”,
cloud
technology
is
unfamiliar
and
not
fully
trusted.
SMBs
that
adopt
a
cloud-­‐based
ERP
solution,
like
CLARITY
es,
find
that
security
is
actually
improved.
Unlike
large
enterprise
companies,
SMBs
usually
don’t
have
the
high
security
infrastructure,
processes
or
best
practices
knowledge
readily
on
hand.
In
the
case
of
cyber
attacks,
cyber
espionage,
malware,
human
error
and
disasters,
cloud-­‐based
service
providers
have
higher
levels
of
security.
Microsoft
released
research
in
May
of
2012,
that
verified
the
significant
IT
security
advantages
from
using
the
cloud.
One
of
the
most
interesting
facts
to
emerge
from
the
survey
was
that
"35
percent
of
US
3
companies
surveyed
have
experienced
noticeably
higher
levels
of
security
since
moving
to
the
cloud."
Security
is
always
a
top
concern
for
companies,
but
it’s
time
to
put
to
cut
through
the
fog,
and
bring
a
little
clarity
to
the
situation:
Cloud
ERP
systems
and
the
data
they
contain
are
as
secure,
if
not
more
secure
than
traditional
ERP
systems.
3
Microsoft.
News
Center.
Cloud
Computing
Security
Benefits
Dispel
Adoption
Barrier
for
Small
to
Midsize
Businesses.
14
May
2012.
Web.
Cloud
Security:
Bringing
CLARITY
to
Common
Myths
and
Misconceptions
©
2012
Sutherland
Global
Services.
Page
6

7. Security
Checklist
CompTIA's
9th
Annual
Information
Security
Trends
survey
of
U.S.
executives
with
IT
responsibilities
reported
that
only
29%
of
organizations
report
conducting
a
heavy
review
of
their
cloud
service
provider's
security
policies,
procedures
and
capabilities.
SMBs
must
vet
their
cloud
providers
by
conducting
due
diligence
and
asking
for
proof
of
physical
audits
and
physical
access
controls.
Here
are
10
questions
you
can
ask
your
provider.
1.)
What
is
your
privacy
policy?
Your
potential
solution
provider
should
have
a
well-­‐defined
and
clearly
articulated
privacy
policy
that
spells
out
exactly
who
has
access
to
various
types
of
information.
It
should
also
describe
the
organization’s
standard
operating
policies
and
procedures
for
ensuring
privacy.
Your
prospective
vendor
should
voluntarily
provide
you
with
a
copy
of
this
policy
information.
2.)
What
level
of
security
do
you
use
to
ensure
the
safety
and
integrity
of
critical
data?
To
safeguard
your
data
onsite,
your
prospective
solution
provider
should
use
a
combination
of
intrusion
detection
system
(IDS)
and
intrusion
prevention
system
(IPS)
products
and
apply
antivirus
at
various
network
layers.
It
should
also
utilize
deep
packet
inspection
(DPI)
or
an
application-­‐level
firewall
technology
that
scans
all
levels
of
packet
transmission.
Finally,
it
should
also
use
secure
socket
layer
(SSL)
or
https-­‐encrypted
transmission
to
ensure
Internet
security.
3.)
Is
your
production
equipment
housed
in
a
state-­‐of-­‐the-­‐art
facility?
Your
prospective
vendor’s
data
center
should
be
secure,
free
of
windows,
and
built
with
cement
or
steel
fortifications.
It
should
also
be
located
somewhere
that
is
not
prone
to
inclement
weather.
4.)
What
are
your
facility’s
physical
security
arrangements?
Are
they
in
place
24
hours
a
day,
seven
days
a
week,
and
365
days
a
year?
Similar
to
its
privacy
policy,
your
potential
hosted
ERP
solution
provider
should
have
well-­‐defined
and
robust
security
arrangements
that
are
in
place
at
all
times.
5.)
Do
you
contract
with
an
independent,
third-­‐party
organization
to
conduct
periodic
external
and
internal
vulnerability
scans?
In
addition
to
maintaining
an
intrusion
response
system
and
a
prepared
response
plan,
your
prospective
solution
provider
should
frequently
commission
both
routine
and
unannounced
security
audits.
6.)
How
often
do
you
back
up
data,
and
where
are
the
backups
stored?
Your
potential
hosting
provider
should
have
in
place
a
rigorous
program
of
data
backup
and
offsite
storage
in
a
secure
location
remote
from
its
main
data
center.
Cloud
Security:
Bringing
CLARITY
to
Common
Myths
and
Misconceptions
©
2012
Sutherland
Global
Services.
Page
7

8. 7.)
Do
you
offer
full
hardware
redundancy
to
avoid
the
negative
consequences
of
a
power
failure?
Your
prospective
solution
provider’s
data
center
and
backup
location
should
have
redundant
power
supplies,
such
as
battery
and
diesel
generator
backups,
to
avoid
the
negative
consequences
associated
with
a
power
failure.
8.)
Does
your
staff
include
a
highly
qualified
operations
team
that
monitors
the
site
24
hours
a
day,
365
days
a
year?
Your
prospective
vendor
should
have
on
staff
many
certified
security
experts,
including
those
with
the
preferred
CISSP
designation.
9.)
Is
my
data
stored
in
a
multi-­‐tenant
or
single
tenant
environment?
A
multi-­‐tenant
cloud-­‐based
ERP
is
a
set
of
pooled
computing
resources,
shared
among
many
different
organizations
(tenants).
In
short,
various
organizations
share
the
same
database.
In
a
single
tenant
environment,
customers
operate
with
their
own
individual
database.
It
is
our
belief
that
an
isolated
single
tenant
environment
best
maximizes
performance,
security,
privacy
and
integration.
10.)
How
safe
is
your
data
center
in
terms
of
natural
disasters?
Your
potential
provider
should
be
prepared
for
any
number
of
natural
disasters.
In
addition
to
a
windowless,
cement
building
with
steel
fortifications,
the
provider
should
have
multiple
power
sources
and
redundant
incoming
lines
provisioned
in
an
N+1
configuration
for
continuous
power.
For
example,
our
main
data
center’s
backup
generators
can
power
a
city
of
25,000
people
-­‐
which
allows
us
to
go
off
grid
for
28
days
without
water,
electricity,
sewer,
or
natural
gas
feeds.
CLARITY
es:
Cloud-­‐Hosted
–Microsoft-­‐Powered
The
ERP
platform
of
the
CLARITY
es
solution
is
cloud-­‐hosted
and
powered
by
Microsoft
Dynamics
AX,
considered
by
Gartner
as
a
market
leader.
The
cloud-­‐hosting
ensures
rapid
implementation
and
low
up-­‐front
costs.
CLARITY
es
provides
multiple
customized
portals
and
tailored
solutions
for
all
aspects
of
your
business:
• Finance
&
Accounting
• Procurement
• Human
Capital
Management
• Sales
&
Marketing
(CRM)
• Project
Accounting
• Supply
Chain
Management
• Production
/
Manufacturing
• Business
Intelligence
&
Reporting
CLARITY
es
is
a
composite
and
customizable
solution
with
core
industry-­‐specific
functionalities.
All
elements
of
the
solution
from
application
implementation,
support
and
hosting
to
service
delivery
with
guaranteed
metrics
are
provided
by
Sutherland
Global
Services
–
one
of
the
world’s
largest
pure-­‐play
BPO
service
providers.
Cloud
Security:
Bringing
CLARITY
to
Common
Myths
and
Misconceptions
©
2012
Sutherland
Global
Services.
Page
8

9. Dynamics
AX
Power
Powerful
Foundation
Gives
You
More
Value
Faster
Pre-­‐built
industry-­‐specific
functionalities
enable
users
to
streamline
mission-­‐critical
business
processes
with
workflow
functionality
and
alerts
that
provide
automatic
notification
of
pending
tasks
and
events.
These
features
provide
management
real-­‐time
visibility
into
critical
business
data
through
customized
dashboards
and
reports.
With
powerful
embedded
business
intelligence
and
analytics,
you
will
be
able
to
run
ad-­‐hoc
reports
rapidly
and
streamline
workflows.
CLARITY
es
Cloud
Advantage
Supply
Chain
CLARITY
es
has
complete
supply
chain
integration
and
is
customizable
to
your
industry
and
business.
Flexible
&
Agile
CLARITY
es
gives
you
flexible
deployment
options,
allowing
you
to
switch
between
the
cloud
and
on-­‐premise
deployment,
implementing
your
solutions
all
at
once
or
in
phases.
This
unified
natural
model
offers
companies
improved
forecasting,
reporting,
and
budgeting
abilities.
Extend
these
models
with
industry-­‐specific
capabilities
as
the
company
evolves.
Web
Access
CLARITY
es
gives
you
anywhere,
anytime
access
with
97.99%
Up
Time.
This
user-­‐centric
platform
provides
access
to
more
people,
including
customers
and
partners,
while
guaranteeing
data
control
maintenance
and
integrity.
You
get
a
dedicated
environment
(not
multi-­‐tenant)
that
replicates
on-­‐premise
configuration,
the
administrative
rights
to
the
servers,
and
a
secure
VPN
access.
Your
data
will
be
available
where
you
need
it,
when
you
need
it.
CLARITY
es
is
certified
SSAE
16
(formerly
SAS
70
Type
II)
compliant.
Simplified
Solution
Drives
Adoption
&
Lowers
Costs
The
interface
is
familiar
and
intuitive,
allowing
for
easy-­‐to-­‐use
collaboration
with
colleagues,
partners,
vendors,
and
customers
using
integrated
email,
instant
messaging,
and
presence
information
through
unified
communications.
Cloud
Security:
Bringing
CLARITY
to
Common
Myths
and
Misconceptions
©
2012
Sutherland
Global
Services.
Page
9

10. Sutherland
Global
–
A
Practical
Overview
Structure
• Globally
distributed
delivery
capacity
and
domain
capability
• The
Deloitte-­‐established
Tulsa
FAO
Centre
of
Excellence
has
been
servicing
clients
since
1995
• Strategic
global
locations
designed
to
satisfy
SSAE
16
(formerly
SAS
70
Type
II)
standards
and
Sarbanes-­‐Oxley
requirements
Capability
• Full
suite
of
BPaaS
services
–
transaction
processing
to
financial
and
management
reporting
• Integrated
analytics
to
support
Collections,
Financial
Planning
and
Analysis
functions
• Onshore,
offshore
and
hybrid
solutions
tailored
to
meet
client-­‐specific
needs
Expertise
• Dedicated
team
experienced
in
business
transformation,
process
optimization
and
transition
services
• Expertise
in
utilizing
existing
client
applications
and/or
SGS-­‐hosted
ERP
systems
• Robust
set
of
add-­‐on
technologies
supported
by
in-­‐house
application
management
team
Flexibility
• Custom-­‐crafted
Pricing
and
Commercial
Structure
aligned
to
client
needs
and
objectives
• Output/Outcome
Based
Pricing
and
No
Termination
penalties
If
you
would
like
to
continue
the
conversation
and
get
information
about
our
CLARITY
es
offering
please
contact:
+1-­‐800-­‐388-­‐4557
Cloud
Security:
Bringing
CLARITY
to
Common
Myths
and
Misconceptions
©
2012
Sutherland
Global
Services.
Page
10

11.
About
Sutherland
Global
Services
Sutherland
Global
Services
is
a
multi-­‐national
technology-­‐enabled
business
process
outsourcing
(BPO)
services
company
providing
a
unique
combination
of
vast
BPO
resources
as
well
as
extensive
expertise
and
industry
knowledge
in
Finance
and
Accounting.
We
help
you
build
a
high-­‐
performance
finance
organization
by
combining
accounting
best
practices
with
proven
BPO
processes.
Our
global
service
delivery
infrastructure
and
full
range
of
outsourcing
solutions
–
from
specific
transactional
processes
to
controller
and
compliance
functions
–help
you
reduce
costs
while
gaining
better
visibility
and
control
of
financial
processes
and
data.
All
of
our
finance
and
accounting
engagements
are
led
by
our
Controllership
&
Management
Center,
based
in
Tulsa,
Oklahoma.
Our
strategy
quickly
improves
your
F&A
operations
by
adapting
a
set
of
standardized
processes
and
using
technology
and
automation
to
improve
efficiency.
We
begin
by
analyzing
your
existing
accounting
workflows,
then
we
design
an
outsourcing
solution
based
on
your
business
objectives
and
available
resources.
Ongoing
processes
are
transferred
to
our
organization.
Once
this
transition
is
complete,
we
follow
through
to
ensure
flawless
service
delivery.
The
Result:
You
gain
access
to
higher
quality,
more
complete
financial
information
to
support
effective
tactical
and
strategic
decision-­‐making
across
your
business.
Our
outsourcing
solution
not
only
reduces
the
cost
of
the
finance
function;
it
provides
CFOs
the
opportunity
to
focus
the
organization
on
what
is
strategically
important
to
the
business.
Cloud
Security:
Bringing
CLARITY
to
Common
Myths
and
Misconceptions
©
2012
Sutherland
Global
Services.
Page
11