Looking at the hotel reputation scorecards and how does it compare to Trip Advisor Certificate of Excellence

1. Hotel Review Pro
CMH - MBA2B
Ana Veronica Valenzuela
Franz Dahmen
Kwan Chun wai, Cliff

2. Reputation Scorecards
Reputation Scorecards are a new service for the hotel industry, tracking a
hotel's performance in guest satisfaction based on the Global Review Index™
(GRI), a general online reputation score taking into account ratings from
online reviews across over 100 different online travel agencies and review
sites worldwide.*
*ReviewPro.com

3. TripAdvisor Certificate of Excellence
The TripAdvisor Certificate of Excellence honors select accommodations,
attractions, and restaurants that consistently demonstrate a commitment to
hospitality excellence.
To be eligible, a business must maintain an overall rating of four or higher
(out of five), as reviewed by travelers on TripAdvisor. Additional criteria
include the volume of reviews received within the last 12 months.*
*tripadvisor.com

4. How does Reputation Scorecards compare to Trip
Advisor Certificate of Excellence?
Both scores evaluate the performance of the hotels throughout reviews written
by the clients online. They both depend on the rating and the quantity of reviews
they received.
Reputation Scorecards as established in its definitions, takes in consideration
over 100 sites while tripadvisor evaluates only the reviews written in their own
website.
For this reason, we considered the Reputation Scorecards show a more realistic
evaluation of the hotel’s overall online performance. Nevertheless, because of
the importance of Tripadvisor’s reviews for potential guests, it must be
constantly monitored.

5. Albergo del Senato rome
It has a Certificate of Excellence by TripAdvisor in 2012 on the
facebook page but not on the hotel’s site.
The hotel site does have the guest reviews however
on TripAdvisor, they have lots of guest reviews but the hotel does not respond to
these reviews.
For the OTAs, venere.com has guest reviews, but does not respond to the reviews
booking.com has guest reviews, but does not respond to the reviews
hotel.com also yes for the guest reviews, but does not respond to the reviews

6. Barocco Hotel, Rome
It has a Certificate of Excellence by TripAdvisor in 2013 on the hotel’s site.
The hotel site does have the guest review however
on TripAdvisor, they have guest reviews but the hotel does not respond to the
reviews.
For the OTAs,
venere.com has a guest review, but does not respond to the reviews
booking.com there is guest review but they do not have responses
hotel.com yes for the guest review, but does not respond to the reviews

7. Hotel Manfredi Suite in Rome
It has a Certificate of Excellence by TripAdvisor in 2013, Trivago (Best Luxury
hotel)Rome and Ospitalita Itanliana certificate in 2014 from the ministry of
Commerce in Italy.
The hotel site has the guest review icon where guests can click on and see
the reviews linked to Tripadvisor.com
on TripAdvisor, they have a positive guest reviews, the hotel responds to
these reviews.
For the OTAs, Expedia.com has guest reviews, they do not response to reviews
booking.com thas a guest review, but does not respond to the reviews
hotel.com yes for the guest review, but does not respond to the reviews

8. Hotel Santa Maria, Rome
It has a Certificate of Excellence by TripAdvisor in 2012
The hotel site does have the guest review however
on Tripadvisor, they have guest reviews but the hotel does not
respond to those reviews.
For the OTAs,
venere.com has a guest review, but does not respond to the reviews
booking.com there is guest review, but does not respond to the reviews
hotel.com yes for the guest review, but does not respond to the reviews

9. Portrait Suites Rome
It has a Certificate of Excellence by TripAdvisor in 2014 on the facebook page
The hotel site does have the guest review however
on TripAdvisor, they have lots of guest reviews and the hotel responds to these
reviews in good quality.
For the OTAs,
venere.com has guest reviews, but does not respond to the reviews
booking.com has guest reviews, but does not respond to the reviews
hotel.com also yes for the guest reviews, but does not respond to the reviews