1. Clinton Kalis
Human Resources Manager
Yas Waterworld AbuDhabi
Tel: 971 2 414 2102
Email: ckalis@yaswaterworld.com

2. Yas Waterworld Abu Dhabi
Recognition & Rewards Program

3. Recognition & Rewards
FAR OUT AWARDS
Our Recognition & Rewards Program
Yas Waterworld Abu Dhabi desires to recognize and reward its Colleagues both formally and informally in a
fair and consistent manner at all times.
Informally Colleagues are to be acknowledged for a job well done immediately with words of encouragement
or praise in public. Colleagues are formally recognized for “out of this world” performance through various
recognition methods such as our Far Out Awards recognition program.
Our Far Out Awards consist of 6 categories (Entertain, Integrity, Ownership, Innovation, “Out Of This World”
and Leadership), which are linked to our Company’s Mission, Vision & Brand Promise:
Deliver Exciting Adventures, Delivering out of this World Experiences; Live the Ultimate Water Adventure, and
directly connect to the core values & core service standards of Yas Waterworld Abu Dhabi.

4. Award Categories

5. Recognition & Rewards – Award Categories
Entertain Award
Nominees are chosen because they know how to create laughter and smiles! They also create “Out Of This
World” first impressions, treat people how they want to be treated and have fun in all they do!
Integrity Award
Nominees are chosen because they create trust through actions! They also say what they mean and mean
what they say, deliver what they promise and act in an ethical manner!
Ownership Award
Nominees are chosen because they own it! They also take pride in what they do, ensure a clean and safe
environment and embrace empowerment!
Innovation Award
Nominees are chosen because they continuously improve! They also are open minded, implement products
and services that exceed people’s expectations and raise the bar!
Out Of This World Award
Nominees are chosen because they are delivering “Out Of This World” experiences! They also go above and
beyond the call of duty while providing genuine service to our Guests, either internally or externally, while
embodying our culture to drive excellence!
Leadership Award
Nominees are chosen because they lead, inspire and motivate their team while delivering
Excellence. They also empower with a clear sense of direction and lead by example!

6. Communication Channels

7. Recognition & Rewards- Communication
Recruitment Induction
RewardRecognition
• Notice Board
• Electronic Notice Board
• Farah Leisure Internal
Communication
• Wall of Fame
• Recognition & Rewards Dinner
• Voting – Committee
Members
• Invitation to Attend
Rewards Ceremony
• Monthly Recognition &
Rewards Ceremony
• Letter of Appreciation
• Certificate
• Crystal Trophy
• Dinner with GM
• Recruitment Presentation
• Characterized Pull-Up
Banners
• Yas Waterworld Induction
• Farah Foundation Colleague
Handbook
• Recognition &Rewards
Policy
• Departmental Induction
• Characterized Pull-Up
Banners

8. Recognition & Rewards – Unique Theming
When developing the creative communication tools we wanted to link into our unique theming of the Legend
of The Lost Pearl which contains bright and colourful characters, many of whom have personalities and traits
which mirror our values and therefore the characteristics we look for when assessing the Far Out Awards
winners:
Dana - Hero of the
Legend. Determined and
strong character, but
sweet, kind and
generous. Thoughtful and
caring of others.
Dana’s father, the Chief
Pearl-Diver and Leader of
the village. Nasser is a
hard-working family
man, who is constantly
striving to overcome the
hardships brought about
by the Bandits.
Dhabi is playful but very
agile and graceful. She is
quite fast and eager to
embark on each new
adventure.

9. Communication Of Program – Pull-Up Banners

10. Communication Of Program – Pull-Up Banners

11. Communication Of Winners
Communication Methods of Far Out Award Winners:
• Notice Board
• Electronic Notice Board
• Farah Leisure Internal Communication (FLIC)
• Innovative Wall of Fame
• Far Out Awards Dinner with Corporate Director of HR and GM

12. Communication Of Winners – Wall Of Fame
Our innovative and themed wall of fame; recognising our Far Out Award
Winners! The wall of fame is located at the staff entrance and Colleagues photos
will be displayed for 1 year.

13. Recognition & Rewards Process

14. Recognition & Rewards Process
Recruitment
Our Recognition & Rewards program is communicated to candidates attending our Recruitment Presentation
during the hiring process. As part of the Recruitment Presentation we include information on our Recognition
& Rewards program which include the 6 award categories and characterized pull-up banners as visuals.
Company Induction
New Arrivals will attend a 4 day Company Induction program where Human Resources will present to
Colleagues on HR Policies & Procedures; including the Rewards and Recognition Policy. This session also
includes the Recognition & Rewards program, award categories, eligibility, nomination process and the
rewards for each category. Colleagues are introduced to the characters of the Lost Pearl and how their
characteristics are directly connected with our program.
New Colleagues are also issued with a Farah Foundations Colleague Handbook which includes the
Recognition & Rewards Policy and Rewards:

15. Recognition & Rewards Process
Departmental Induction
All Colleagues will go through a Departmental Induction as soon as they have completed the 4 day Company
Induction. During the Departmental Induction Colleagues are reminded of the Recognition & Rewards program
and the eligibility to be nominated:
Eligibility:
• Completed at least 1 month of service
• No active first written warning and above
Characterized Pull-Up Banners
Pull-Up Banners have been created for Back of House areas to promote the incentive program as well as
educate Colleagues on our award categories, criteria and rewards.
The pull-up banners have a colorful design, linking it back to our Company’s Core Values: Entertain, Integrity,
Ownership and Innovation. All the award categories are also linked to our Company’s performance appraisals
where Colleagues are rated on during Probationary Appraisals, Mid-Year Reviews and Annual Appraisals.
Our Award Categories are also directly linked to our Company’s Core Service Standards:
M: Make everyone feel welcome
E: Ensure a clean and safe environment
B: Be efficient and hassle free
A: Accommodate all reasonable requests
D: Deliver what we promise

16. Recognition & Rewards Process
Monthly Rewards & Recognition
Choosing Colleagues every month for special recognition is probably the most popular form of formal
recognition. Below are the methods used in running our monthly Recognition and Rewards program:
Communication:
• The Human Resources Manager will send out an e-mail to all Head of Departments on the 20th of every month
with details and criteria of each award category to be completed and returned by the 27th of each month.
Nomination:
• All departments collect information of Colleagues throughout the month through our Guest Satisfaction
survey together with department good-mentions. This can include: positive Guest feedback; Colleagues
submitting lost property; the use of our empowerment program to wow our Guests and resolve complaints
and delivering “Out Of This World Experiences”.
• Every department is allowed to nominate Colleagues for all 6 award categories based on the number of
Colleagues per Department. Each department is allowed 1 nomination per award category for every 50
Colleagues.
• Nominations are linked to the company’s core values and service standards. Nominations should be specific
with given dates and examples of what Colleagues have done to deserve to win an award category.
Review & Selection:
• All nominations are checked first for eligibility and then handed over to the Recognition & Rewards
Committee for review and voting.
• All nominations will be presented and the Committee will vote based on information and facts
given. For each category, 1 winner and 1 runner-up will be selected.

17. Recognition & Rewards - Nomination Form
Voting will take place during the
Recognition & Rewards Committee
meeting every 1st week of the month;
this is where the nominees will be
presented and Committee Members
vote for the winners and runners up.
Far Out Awards Ceremony is held on
2nd week of each month
RECOGNITION AND REWARD
NOMINATION FORM
COLLEAGUE DETAILS
COLLEAGUE NAME: ID #:
POSITION: DEPARTMENT: LF:
TODAY’S DATE: ACTIVE 1
ST
WRITTEN WARNING OR HIGHER?  YES  NO
AWARD CATEGORIES & CRITERIA (nominate ONLY one)
OUT OF THIS WORLD AWARD
(Front Line & Admin Support
Colleagues Only)
ENTERTAIN AWARD
(Front Line & Admin Support
Colleagues Only)
INTEGRITY AWARD
(Front Line & Admin Support
Colleagues Only)
Delivers “Out Of This World” Experiences!
Lives our Core Values & Service Standards
Goes above and beyond the call of duty
Takes initiative and is a positive role model
Creates laughter and smiles!
Creates an “Out Of This World” first
impression
Treats people how we want to be treated
Has fun in all we do
Creates trust through actions!
Says what we mean and means what we
say
Delivers what we promise
Acts in an ethical manner
LEADERSHIP AWARD
(Management up to Head of Section
Only)
OWNERSHIP AWARD
(Front Line & Admin Support
Colleagues Only)
INNOVATION AWARD
(Front Line & Admin Support
Colleagues Only)
Leads, inspires and motivates a team while
delivering excellence!
Lives our Core Values & Service Standards
Empowers with a clear sense of direction
Leads by example as a positive role model
Owns it!
Takes pride in what we do
Ensures a clean and safe environment
Embraces empowerment
Continuously improves!
Is open minded
Implements products and services that
exceed people’s expectations
Raises the bar
WHY SHOULD THIS NOMINEE WIN?
DEPARTMENT DETAILS & APPROVAL
NOMINATED BY:
HEAD OF DEPARTMENT
SIGNATURE:
HR USE ONLY
VERIFY IF ELIGIBLE:  YES  NO OUTCOME:  WINNER  RUNNER-UP  NOMINEE
DHR SIGNATURE:

18. Recognition & Rewards - Invitation
Invitation
Human Resources will prepare an invitation for all nominated Colleagues (Winners, Runner-Up and Nominees)
and send it out to their departments to schedule Colleagues to attend the awards ceremony. Human Resources
will also send out an e-mail to all relevant Departments and Head of Departments to invite them to the
Recognition & Rewards ceremony. Kindly refer to the below e-mail communication and invitation card extended
to Colleagues:
Dear Team,
Please extend our Congratulations to the below listed Colleagues nominated in our MayRecognition Program!
In line with this, we cordially invite them to attend our Far Out Awards Recognition Ceremony on
Tuesday, 11
th
June 2013; 08:45am at Nasser’s Training Room. Please ensure Colleagues wear full
uniform, name badges etc. for picture taking.
ID# Colleague Department
30131 Mary January Garcia Executive Office

19. Recognition & Rewards - Presentation
Presentation
Human Resources will prepare a presentation for the “Far Out Awards” Ceremony, our Recognition & Rewards
Program. The presentation slides will feature all 6 award categories; our 4 Core Values
(Entertain, Integrity, Ownership, Innovation), Out Of This World award (Colleague of the Month), and Leadership
award (Middle and Senior Management).
Before each nomination slide, by award category, Colleagues are asked either how they live our Core Values on a
daily basis; how they deliver “Out Of This World Experiences”; how they empower and how they lead by example.

20. Recognition & Rewards - Presentation
ENTERTAIN – Kelemogile Anette Xulu, Merchandise
This Colleague is a friendly and bubbly person, always ready to have fun with both Colleagues
& Guests, maintains a unique approach which makes Guests feel at ease and at home
Is the most popular on Thursday evenings during Ladies Night
This Colleague is using Hariat Yas entertainment area at full capacity, playing Guest’s
favorite songs and making them dance. While doing this the Colleague is promoting the air
tattoo and glow sticks which has become a must have on the dance floor for the Ladies
Nights
Hats off to the young talented MC
Recognition
During the Recognition & Rewards Presentation, before announcing the winner, details of why the Colleague won
the award is read to all during the ceremony; by doing this Colleagues are reminded of our core values and feel
proud of what they have achieved and been recognised for.

21. Monthly & Yearly Rewards

22. Recognition & Rewards – Monthly Rewards
Rewards
Colleagues are not only publicly recognised for delivering “Out Of This World” experiences, but also receive the
following awards:
Nominees will receive:
• Letter of Appreciation (Template Below)
Date
Colleague Name
#
Position, Department
Dear,
Congratulations on being nominated for the “Out Of This World” Award for January 2013!
Farah Leisure is excited to recognise you through our “Far Out Awards” program. The “Out Of This
World” Award recognises you for delivering “Out Of This World” Experiences; living our Core Values &
Service Standards; going above and beyond the call of duty; taking initiative and being a positive role
model at Yas Waterworld Abu Dhabi.
This award was created in order to support one of our Core Values, Entertain, as well as to ensure that
Leadership is committed to recognising Colleague’s achievements with praise and support. Your
Department is extremely proud of you and the entire Executive Team supports this nomination.
Congratulations and keep delivering “Out Of This World” experiences!
Human Resources Director

23. Recognition & Rewards – Monthly Rewards
Runners Up will receive:
• Letter of Appreciation
• Certificate
• 200 AED
Winners will receive:
• Letter of Appreciation
• Certificate
• 300 AED
• Crystal Trophy
• Dinner with GM

24. Recognition & Rewards – Annual Rewards
Winners of the Monthly Far Out Awards are automatically nominated for the Annual Rewards Ceremony.
Annual Award Winners will receive the following:
Core Value Award Winners will receive:
• Letter of Appreciation
• Certificate
• 1000 AED
• Flower Bouquet
• Dinner Voucher for 2
Out Of This World Award Winner and Voted Leaders of the Year will receive:
• All of the above, plus
• Additional Home Leave/Vacation Flight
• Additional 2 Weeks Vacation
We recognize all our Colleagues throughout the year for being committed to
our Company’s Mission, Vision, Brand Promise, Core Values and Core Service
Standards.
In return we reward our Colleagues with “Out of this World Rewards” as a
token of our appreciation!

25. Results & Testimonials

26. Colleague Satisfaction Survey Results
71. I have the opportunity for recognition in my Leisure Facility’s reward and recognition program
Colleague Satisfaction Survey
Our recognition and rewards program was launched the same period that we had our first
Colleague Satisfaction Survey. We are proud to have achieved 73% in such a short period of time.
This shows that the majority of our Colleagues either agree or strongly agree that they have the
opportunity for recognition through the program.
Nominees Survey
We sampled 58.3% of our nominees (some of whom became winners and runners-up) to
give us feedback on the program. Using a scale of 1-10, we scored 9.5 on our overall
approval rating of the program.

27. Testimonials
“The Recognition & Rewards Program is one of the best things the company gave to it’s people. It keeps the
people to work hard and to strive more. The Recognition & Rewards Program boost the spirit of the staff and
make them feel important.” ~ Jan Samuel Santos, Merchandise
“Having a program such as this in a company gives motivation to Colleagues to work hard and achieve the
Company’s Goal, Mission and Vision. This boosts the morale of the Colleague, continue what they have been
doing or do better and that will influence others to do the same. Inspires and motivates a team while delivering
excellence!” ~ Mary January Garcia, Executive Office
“The Recognition & Rewards Program is a way where other Colleagues will be challenged to follow our Core
Values. It’s a way of appreciating the things that the Colleagues have accomplished.” ~ Edrian
Aromin, Maintenance
“The program is very effective and encourages the Colleagues to work harder and achieve the
targets of high Guest Satisfaction.” ~ Zahid Habib, Human Resources
“ The program is really great, it encourages & motivates Colleagues to do the job good and be recognised.” ~
Olga Leydirmanova, Operations

28. Testimonials
“It’s good to have this kind of program, because it motivates Colleagues to excel in their field of work. It’s
like an add-on to their resume as well. It’s a nice gesture towards making a Colleague recognised for their
work.” ~ Halima Bi Alias Shaikh, Merchandise
“It’s highly motivating for us; it gives us the opportunity to be consistent in what we do. I have been in
different companies but none of this I have ever encountered.” ~ Steve Barlaan, Park Services
“An intuitive and fair system that recognise and promotes Colleagues for their hard work.” ~ Wesley
Oakes, Operations
“It’s motivating and creates a self-image as well as a positive image in front of other Colleagues. I Believe that
best efforts are valued which helps me to continue those efforts.” ~ Vinod Kolani, Guest Services
“Recognition & Rewards Program is one of the best programs that Yas Waterworld gave to their Colleagues
because it helps the Colleagues to be more motivated to their assigned job and it helps the Colleagues to (be)
feel that they were truly appreciated, specially when they do their job; and were happy that the company
appreciated our hard work.” ~ Hyancinth Magbojos, Entertainment

29. Testimonials
“The Recognition and Rewards program is indeed an honor or a pleasure to the one who receives it. It is
such a nice idea to recognise Colleagues who are putting effort. Two thumbs up for it.” ~ Daisy
Francisco, Food & Beverage
“It is very nice that the management is actually thinking to recognise the Colleagues for their good job. I
love the program . It helps Colleagues to get motivated and to be honest with their jobs” ~ Atif
Mahmood, Park Services
“This program is very good and to improve for all Colleagues. Our Recognition program is out of this
world” ~ Mathew Abraham, Park Services
“It think it helps Colleagues to aspire and work harder. It feels good also if the company recognised your
efforts” ~ Edsel Sernande, Maintenance

30. Thank you.
For more information please contact:
Human Resources Department