1. RESUME
Colleen Kelly Everingham
Address - Emu Park
Mobile – 0429 103 690
Email Address – colleenever@gmail.com
CUSTOMER SERVICE & ADMINISTRATIVE SPECIALIST
Completed studying Certificate 3 in Business.
DEMONSTRATED AABBIILLIITTIIEESS::
* Administration Clerk/Internal Sales * Stock Control-Stocktaking
* Accounts Receivable * Microsoft Excel (Basic)
* Accounts Payable * Word Processing
* Account Collections * MYOB (Basic)
* Inbound Call Centre Experience * KPO 13,000
* 13 Years In the Banking and Finance Industry * Typing 60wpm
* Personal Loan Applications/Insurance * Gaming & TAB
* Preparing Home Loans * 7 Years Experience, Bar
* Management Attendant, Bottle Shop
* Complaint Handling and Problem Solving * Cash Handling Skills
* Great Customer Service * Enjoy working with people
PPEERRSSOONNAALL AATTTTRRIIBBUUTTEESS::
* Independent person with excellent interpersonal skills, able to grow positive
relationships with clients and colleagues at all organisational levels.
* Self-motivated, and well organised
* Strong analytical skills involving the ability to assess and evaluate, identify and resolve
problems by applying logical thought processes.
* Proven experience in multiple tasking and meeting deadlines.
* Co-operative and supportive in team environments, requiring minimum instruction to
learn new skills.

2. EEMMPPLLOOYYMMEENNTT HHIISSTTOORRYY
Haymans Electrical - Rockhampton - Administration Clerk/internal Sales.
Commenced 2/7/2012-31/10/14-redundant.
My main responsibility was to provide efficient service to the Company’s customers,
primarily in the telephone area, as well as ensuring that all the administration areas were
completed accurately and promptly as listed below.
Customer Service – Counter/Telephone Sales
Account Customers Debt Collection/follow-ups
Accounts Payable/Receivable
Supplier claims
Banking- Reconciling
Filing
Mail
Petty Cash
Purchase order matching
Organising and arranging customers Lighting for their New or Renovated houses
Data Entry
General office Administration
Yearly stocktaking
Follow up Auditing requirements
Account Customer Applications
Emu Park State School (P & C Association) - Tuckshop Convener-Manager
Oct 2009 – July 2012
Manage and run School Tuckshop
Stock Ordering/Stocktaking
Preparing Lunches/Meals
Organising volunteer roster’s
Accounts Payable
Cash taking and counting
Banking
Liaising with the P&C with updated reports
Having fun with the kids

3. Utopia Sales - Logan City Qld (Head office) –Merchandiser – Casual
Nov 2008 – Oct 2009
Maintaining stock levels of DVD and Console games
Monthly Plano grams
Calling on Shops eg: Kmart, BigW, Woolworth’s and Coles Supermarkets, within the
Rockhampton and Yeppoon area.
PINE BEACH HOTEL – Emu Park - Part-time Hotel/Bar Attendant
Jan 2007 –Nov 2008
TAB, Keno and Pokies
Bar Attendant
Customer Service
Bottleshop
HEIRLOOM COLLECTIONS PTY LTD - Melbourne - Bookkeeper/Family Business
November 2001- 2006
Bookkeeping using MYOB
Client liaison
Sales
YARRA GLEN GRAND HOTEL – Melbourne - Part-time Hotel/Bar Attendant
January 2004 – January 2005 –
Working part time whilst running our Home Business.
Bottleshop and Bar Attendant
Kitchen hand
Bistro and Dining Attendant
Customer service
GE CAPITAL FINANCE - Melbourne – Customer Care Officer
October 1998 – November 2000
Call Centre Phone Operator
Help solve customer queries and complaints for Myer Cards and GE loan queries
Debt Collector, with my own portfolio.

4. EFTPOS ENGINEERING – Melbourne – Help Desk Operator
May 1996 – September 1998
Fixing and repairing Eftpos machines
Organising Repairers to Fix Eftpos Machines, if unable to solve the problem.
Arranging Eftpos equipment to be distributed across Australia.
Customer service
My previous employment history prior to October 1998 was 13 years in the Banking and
Finance Industry
Avco Finance 6 Years- Customer Service Rep
Barclays Finance 5 Years – Customer Service Rep/Debt Collector

5. IINNTTEERREESSTTSS::
* Reading * Exercising * Indoor Cricket
* Gardening * Loving Life * Home Renovating
VVOOLLUUNNTTEEEERR WWOORRKK::
Emu Park State School – 3 Years organising and running Sausage sizzle for
Students every Friday Morning.
Emu Park Lions Club – Helping out at their yearly October Fest over the past
4 years, and the Festival of the Winds.
RREEFFEERREENNCCEESS::
Mr Laurie Dalton Ms Vicki Marston
Haymans Data & Electrical State Training Manager
4927 4744 Vocation Training
0435 742 358
Mr Mark Janz
MM Electrical - Parkhurst. (Haymans)
4936 3367
Mr Wayne McMurtrie- Principal Ms Elaine Elsum Emu
Park State School 03 52591942
4925 4333 Eftpos Engineering
Mr Rob Tait- Emu Park Lions Club
0418 723 883