The document describes Comarch's Client Reporting & Communication solution. It provides concise summaries of the solution's key benefits: improved client service and communication through customized reporting; professional reporting tools for advisors and clients; and a unified platform for performance analysis, reporting and data management. The solution aims to help investment firms strengthen client relationships and shift efforts from operations to sales and customer service. A case study highlights how the solution helped SKAGEN Funds increase automated reporting, analyze performance at different levels, and better serve its global client base.

1. Comarch Client Reporting & Communication
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2. Comarch Client Reporting & Communication
Agenda
• Introduction
• The solution concept
• Functional scope
• Case study
• Deployment models
• Summary
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3. Comarch Client Reporting & Communication
Introduction
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4. Comarch Client Reporting & Communication
Challenges
• Rising above the competition and winning business through superior
client service and communication
• Building long-term relations with top class investment advisory services
and customized reporting
• Providing clients with reliable and up-to-date information about
performance and risk
• Ability to conduct an educated discussion with the clients
• Shifting efforts from operations to sales and customer services
• Support for legal requirements regarding investment
process support (MiFID, UCITS IV)
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5. Comarch Client Reporting & Communication
The solution concept
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6. Comarch Client Reporting & Communication
Solution Beneficiaries
• Retail / HNWI Clients
• Institutional Clients
• Client Advisors / Sales Representatives
• Portfolio Managers
• Performance & Risk Analysts
• Top & Mid Level Management
• Operations & IT Teams
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7. Comarch Client Reporting & Communication
• Support for new communication channels
• Professional tools for advisory & sales
activities
• Mass report generation and distribution
• Fund level and Client level reporting
• Performance, Attribution and Risk analyses
• Unified data source for all beneficiaries
• High service efficiency, security and
availability (Comarch Data Center)
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8. Comarch Client Reporting & Communication
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9. Comarch Client Reporting & Communication
Functional scope
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10. Comarch Client Reporting & Communication
Complexity & Proficiency
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11. Comarch Client Reporting & Communication
Mobile Application & Customized Web Portal
• New communications channels for advisors (dedicated
offers, market comments & news, investment products
& benchmarking)
• Support for mobile devices (iPhone, iPad)
• Customized report designing
• Reports library maintenance (current and historical)
• Client reports & custom portal setup
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12. Comarch Client Reporting & Communication
Reporting
• Mass report generation and distribution
• Template design and management (multicurrency & multilanguage)
• Report output (PDF, XLS, RTF)
• Delivery method customization (email, Web portal, mobile devices)
• Reporting process management
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13. Comarch Client Reporting & Communication
Performance and Risk Measurement
Calculation engine and dedicated tool for analysts
/risk managers (ad-hoc and scheduled analyses):
• Top holdings
• Historical portfolio value
• Client portfolio return vs benchmark
• Country or sector allocation vs benchmark
• Differential return
• Up / Down market ratios
• Style distribution
• Fund position and return
• Best contributors / Biggest detractors
• Fund liquidation
• Attribution analysis (sector & country)
• Excess return
• Performance & risk analysis
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14. Comarch Client Reporting & Communication
Data Management & Integration
• Data integration and unified source for all beneficiaries (ETL process)
• Data mining and drill-down functionality
• Data Warehouse based on generic data model
• Compliance & data security
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15. Comarch Client Reporting &Communication
Investment Communication
Technology & Security
• Three Tier architecture – fully web based & integrated
• Comarch Data Center (CDC)
– Hardware: IBM Blade servers with Central Storage
– SLA: System availability at 99.99% (annually)
• Security
– Physical: internal procedures (CDC), OWASP principles (Open Web Application
Security Project)
– Software: electronic signature, certificate authority, cryptographic keys and
certificates carrier
– Database: segregation of duty, need-to-know, least privileages
• SAS 70 Audit (Type I and Type II)
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16. Comarch Client Reporting & Communication
Case study
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17. Comarch Client Reporting & Communication
SKAGEN Funds – case study
SKAGEN Funds is a leading Norwegian funds management company with
more than 15 billion EUR AuM. It is present in 8 European countries.
Main goals:
• To deliver user friendly, efficient and reliable tools for creating retail and institutional client reporting that
meets today’s demands and future needs.
• To gain a competitive advantage by delivering reliable information, about Skagen’s performance, to
institutional and retail clients
• The easy creation of all kinds of reports directed towards Skagen’s clients; concerning clients, securities
and fund performance in the client context
• To integrate necessary data and automate the reporting process
• To significantly decrease the risk of human mistakes by decreasing the amount of manually created
reports and implementing quality assurance procedures
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18. Comarch Client Reporting & Communication
SKAGEN Funds – a change for the better
Item Past Present Change
No. of generated reports 5 000 200 000 ↑
Percentage of clients receiving reports 5-10% (irregulary) 100 % (on monthly basis) ↑
Duration of report generation About 10 days (selected clients) Max 5 days (all clients) ↓
Report preparation and delivery Manual (MS Excel, mail) Fully automated ↑
Data accuracy for analyses Monthly holdings Transaction level ↑
Customer service Standard (one template) Individual approach ↑
Analyses & Report currencies 1 7 ↑
Languages (customization of client
communication)
2 6 ↑
Report sections 10 20-30 ↑
Employment # # -
Client Satisfaction   ↑
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19. Comarch Client Reporting & Communication
SKAGEN Funds – business case
• Web portal for Retail & Institutional Clients
• Performance & Risk tool to calculate sections to be
used on reports and for internal use by Skagen
Analysts
• Business Intelligence solution used for report
generation
• Data warehouse collecting information from all
sources used by Skagen (own and external) to
provide a unique data source for all components
• Hosting of the platform in Comarch Data Center
• Long-term maintenance
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20. Comarch Client Reporting & Communication
Deployment models
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21. Comarch Client Reporting & Communication
Platform configuration & deployment
Flexible deployment approach:
• In-house implementation
• SaaS model
Comarch Data Center
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22. Comarch Client Reporting & Communication
Summary
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23. Comarch Client Reporting & Communication
Our strengths
• Complex offer for different kinds of investment management business:
– Generic data models
– Excellent report layouts
– Highly configurable performance & risk module
• High solution scalability suitable for every business size
• Service efficiency, security and availability:
– Comarch Data Centers in various EU locations
– Unique experience in modern
technologies and IT security
• Flexible implementation and deployment
approach (in-house, SaaS)
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24. Comarch Client Reporting & Communication
The main advantages of CRC platform
• Increasing sales opportunities via a customized client service
• Among others, focuses on improving awareness and education of
the end client
• Client communication using modern web and mobile technologies
• Professional Client portal – direct access to fund performance,
commentaries, offers, reports etc.
• Generation of top class reports for clients (retail & institutional)
• Possibility to design own report/template
• Interactive platform for internal use with unified
data source and analytical tools
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25. Thank you
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