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• Training on products needs to be
continuous process.
• Content needs to be periodically updated
because product features and customer
expectations are changing by the day.
• How can training be provided on
continually?
• Rapid authoring tools enable delivering
product training just-in-time.
Rapid authoring tools
• Have readymade templates, elements and
features to facilitate quick course
development.
• What is the yardstick for using the features
and elements in authoring tools?
• We can’t use ALL the elements ALL the
time.
• We can’t use just one or two elements ALL
the time.
• Judicious use of elements and features
provided by authoring tools.
• Inappropriate use of elements mars
learning experience.
Effective use of authoring tools features in
product training.
Infographics:
Infographics:
• Product comparisons
• Feature comparison of products
• Step-by-step installation guides
Process Flowchart
Process Flowchart
• How to assemble a product
• Troubleshooting steps
• Assembling/ Maintenance
Tabs:
Tabs:
• Features
• Advantages
• Benefits
Tables:
Tables:
• Comparisons between different models
• Comparisons with products of
competition
Hotspots:
Hotspots:
• Showcasing different parts of a product.
• Explain a particular part of a product.
Slideshow:
Slideshow:
• Summary of key features
• Overall benefits of product
• Examples of how products benefit

customers
Technical Animations:
Technical Animations:
• Handling of an equipment
• Assembling products
• Usage guidelines
Conclusion
• Authoring tools provide innumerable
options to showcase content in an
attractive and appealing manner.
• They can make product training
courses very effective catering to the
unique requirements of sales and
service professionals.
To read articles on similar topics, please visit
blog.commlabindia.com

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