Hear what results today's funders are looking for from the nonprofits they fund and learn how you can capture that information. See various examples of how nonprofits have utilized online outcomes tracking software to make a greater difference in the lives of their clients and and expand their funding.

1. Best Practices for Increased Funding: Using
Outcomes Tracking for Breakthrough Results
Presenter:
Dan Duncan
VP for Impact Strategies
Community TechKnowledge, Inc.

2. Webinar Objectives
• To better position your agency for
increased funding from United Way and
other funders
• To learn about new technology that can
enhance your agency’s ability to track and
report outcomes/results
• To hear examples of how agencies are
using outcomes reporting to increase
funding

3. Today’s Funders
• Want a visible return on their investment
• Require service providers to document
their impact on the people they serve and
their contribution to community-level
change

4. Therefore:
• To compete for funding dollars, nonprofits
need to track and report their results to
multiple funders (output, outcomes,
performance measures)
• They need the ability to collect and use
information to improve their programs and
services

5. Information Framework: What Needs to
be Tracked
Quantity Quality
How much did we How well did we
do? do it? s
# of Customers Served
Effort
% Customer Satisfaction
# Activities % Following protocols/
Demographics procedures
How productive? Are we doing things right?
Is Anyone Better
off?
# Skills / Knowledge
% Skills / Knowledge
Effect
# Attitude / Opinion
% Attitude / Opinion
# Behavior
% Behavior
# Circumstance
% Circumstance
Are
we
doing
the
right
things
5 Adapted
form
Mark
Friedman
(2005).
Trying
Hard
Is
Not
Good
Enough:
How
to
Produce
Measurable
Improvements
for
Customers
and
CommuniAes.
USA
Trafford
Publishing

6. A Word About Technology
The right technology will allow you to increase
your competitive edge

7. Benefits of Technology in Implementing an
Outcomes Model
1. Simple, secure and easy-to-use data entry at
the point of service
2. Sophisticated, visually clear and attractive,
informative reports in a variety of formats
3. Consumers, policy makers, staff and funders
receive critical information re: your mission,
progress & success
4. You don’t have to be Einstein to track your
data

8. NOTE: Using Technology for Accurate
Reports
Quality Data In = Quality Reports
• Useful, relevant non-duplicative records
• Easy-to-use data collection forms
• Point-of-service efficiency
• Capacity to monitor progress

9. • Input Forms
• Reports

10. Online Data
Manager™
Client Intake
Primary Form

11. Online Data
Manager™
Program
Intake Form

16. Online Data
Manager™
Program
Output Report

17. • Input Forms
• Reports

18. Online Data
Manager™
Client
Attendance
Tracking

19. Online Data
Manager™
Group
Attendance
Tracking

20. Online Data
Manager™
Customer
Satisfaction
Survey Form

21. Online Data
Manager™
Customer
Satisfaction
Survey Form
(cont.)

22. Online Data
Manager™
Customer
Satisfaction
Survey Form
(cont.)

23. Online Data
Manager™
Customer
Satisfaction
Report

24. Online Data
Manager™
Customer
Satisfaction
Report (cont.)

28. • Input Forms
• Reports

29. Online Data
Manager™
Program
Outcomes Report
Logic/Evaluation
Model

31. Online Data
Manager™
Outcome
Tracking Form
at Exit

32. Online Data
Manager™
Report of
Program
Graduates

33. Online
Data
Manager™
Program
Outcomes
Report

34. Online
Data
Manager™
Program
Outcomes
Report

35. Online Data
Manager™
Program
Outcomes
Report

40. In Closing…The Value of Outcomes
Reporting and Technology
1. To better define program/project success
2. To understand the components and process
of success
3. To prove program/project success
4. To make informed decisions about future
programming and resource allocation
5. To stay in-step with foundations,
government and other funder requirements
6. Increases your ability to complete for
available dollars

41. Q&A
www.communitytech.net

42. Thank
You
for
ParDcipaDng
For more information or to receive a copy of this presentation,
please contact:
Dan Duncan
Dduncan@communitytech.net
877-441-2111 ext. 114