this is a very short introduction to assertiveness training

1. 30 minutes to assertive

2. Routine
Review and revisit
Rules
Role-plays
Relax on entry
Representations (selling)
Referrals
Requests

3. Presented by
Ronald C Hughes
Contact Ignition

4. 30 minutes to assertive

5. What is assertive
• Its not about
– Winning
– Loosing • It a type of behaviour
– Fighting – That is about planning
– That is about win - win
– That is about listening
– That is about self control
Its about the ABC’s communication

6. The ABC’s of Assertiveness
 Affect
– Make sure you know your own feelings before
you communicate them to someone else. You
will only gain true confidence when you have
fully reconciled yourself to the reasons, think
needs, rights, ideas and profit
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7. The ABC’s of Assertiveness
 Behaviour
– Be consistent, cordial and clear
– Be attentive to to communication
– Of the opinion that it will work out
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8. The ABC’s of Assertiveness
 Cognition
– Use your head, understanding the needs,
ideas and rights that both parties bring to
a communication fosters respect
– Sometimes we will not win what we set
out to win, sometimes the only win is
better understanding
– Better understanding can be a better win
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9. Ask for What You Want
and rehearse
 Know want you want and why
 Build a picture in your mind of what it’s going to
be like getting what you want and rehearse in your
mind
 Try to foresee the trades you will need to make
 See not getting what you asked for as a valuable
learning experience
 Make I statements, take ownership of request
 Be specific, probe and request feedback to ensure
communication
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10. Behaviours
 Listen to understand
 Speak to be understood
 Start all dialogue from a common point of
reference or point of agreement, and move
slowly into areas of disagreement or of
contrary learning
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11. Your Opinion Counts