A model for managing change in uncertain times

1. Welcome

2. Contents Unit 1 – The Changing Environment Unit 2 – Organisational Structure and Culture Unit 3 – Forces and Perspectives Unit 4 – Responses to Change Unit 5 – Resistance and Conflict Unit 6 – Planning Change Unit 7 – Leading Change Unit 8 – Evaluating Change

16. The Support / Challenge Matrix Inertia/Apathy – Nothing Changes , Status Quo Remains Stress – Short Term Achievements by Using Pressure Cosy Club – Pats on the Back but Avoidance of Real Issues High Performance – People Challenged to Stretch. Provides Opportunity for Real Growth. Where Does Your Company Fit on This Matrix???

29. Failure to Respond to the Need for Change Failure to Respond to the Need for Change Can Have Serious Results…Even If They Take a Long Time to Become Apparent…Some Managers and Organisations Feel That Change Can Be Bypassed or Ignored… All Reliable Evidence Suggests That it Cannot…the Consequences of This Attitude Can Only Lead to Failure.

32. SWOT Analysis – A Tool for Identifying the Effects of Change Activity

36. Individual & Organisational Resistance to Change See Handout

37. Strategies for Overcoming Resistance to Change . Kotter & Schlesinger (1979) - See Handout . The Nature of Conflict – The Right Response Matrix.

39. The Planning Model Step1 Where Are We Now? Step 2 Where do We Want to Be? Step 3 How Are We Going to Get There? See Handout