The document outlines best practices for managing SaaS applications. It begins with facts about the growing SaaS market and adoption trends. It then discusses challenges of SaaS for large organizations and the changing role of IT. The main section covers best practices such as defining requirements upfront, planning for integration, security, compliance and ongoing support needs. It emphasizes the importance of tools to measure performance across applications, geographies and over time to effectively manage SaaS. The presentation concludes with a question and answer segment.
6. Fact 1: SaaS market is growing fast
2014: $40B
SaaS market $40 billion by 2014, 34% of new biz software
- IDC research
7. Salesforce.com
• In Q4 2011
– Revenue: $600M
– 100 deals >$1M
– Nine deals > $10M
- Zdnet Feb 24, 2012
8. Fact 2: SaaS adoption is growing
• Google Apps: 40 million active users
9. Fact 3: Yet SaaS is not always easier
“Large organizations still prefer on-
premises or hosted applications due to
process complexity, data integration
requirements, advanced analytics and the
need for industry functionality”
- Gartner Nov 2011
10. Fact 4: SaaS changes IT’s role
• What is IT’s role?
• Should IT be bypassed?
• How should IT work with SaaS vendors?
31. To Summarize
• To manage SaaS effectively:
– See the big picture
– Plan in advance for all needs
– Plan for application support
– Tools to measure performance
– Today: SLAs mean little
– Need tools for SaaS and on premise
– APM tools to manage and monitor
Some other points to remember: what tech skills are needed? How to manage the SaaS deployment? Who is responsible for what? How do you make IT more service-centric?