1. Courtney Smith
937 Main Street S. Weymouth, MA 02190
781.361.5257 courtneyelizabeth5667@gmail.com
SUMMARY
Self-motivated individual with years of work experience in administrative and customer service
environments. Skilled in written and verbal communications, editing, research and problem solving.
Recognized among peers and supervisors as being goal oriented and highly motivated with a strong
work ethic.
PROFESSIONAL EXPERIENCE
T and K Asphalt Services, Whitman MA
Inside Sales/ Project Coordinator( April 2016- Present)
Accounts payable
Providing the best customer service to our customers
In charge of the everyday scheduling for the crews
Selling Asphalt, Paving and Sealcoating services
Maintaining positive client relationships
Encompass Insurance, Quincy MA
Claims Service Specialist (July 2014 - April 2016)
Organize and maintain confidential files and correspondence
Reach targeted performance goals to support industry leading standards
Cross-train employees on new processes
Serve as key point of contact for policyholders
Organize and update medical files regarding personal injury claims
Call providers of injured insureds to obtain medical records
Schedule, confirm and facilitate customer service meetings regarding team processes for
development
Handling subrogation and filing Arbitrations in E- Subro Hub
Total loss assisting as necessary: Setting up total losses, keeping track of salvage folders, payments
and handling lienholder pay-offs
The Paper Store, Hingham MA
Sales Associate (April 2012 - Aug. 2013)
Responsible for registers, Print Studio and jewelry
Maintain a strong work ethic with a focus on customer service, particularly during busy holiday
seasons
Train and coached new hire employees
EDUCATION
Quincy College, Paralegal Studies
Sept 2013 - Present
Curry College, Psychology
Sept 2009 - June 2013
PROFESSIONAL SKILLS
2. Time Management
Able to work in a fast pace environment
Strategic planning
Teamwork
Training
Customer Service