CRM++ Self Service Portal provides a comprehensive solution to empower your end customers with quality services while reducing your costs. Track, manage and resolve issues quickly within your service level agreement (SLA); enable customers to access service requests and solutions, while retaining control on what they can read, and st
1. Self Service Portal
®
for Oracle Fusion CRM
CRM++ Self Service Portal provides a comprehensive
solution to empower your end customers with quality
services while reducing your costs. Track, manage and
resolve issues quickly within your service level
agreement (SLA); enable customers to access service
requests and solutions, while retaining control on what
they can read, and strengthen your relationships with
your customers.
CRM++ Self Service Portal leverages the extensibility of Oracle® Fusion CRM
framework to provide the most complete solution for delivering world-class
customer service. It helps customer centric organizations to achieve recognition for
better customer service which translates into stronger customer loyalty, higher
revenue and improved customer profitability.
Self Service Portal Benefits
CRM++ Self Service Portal is • Empower end customers with unprecedented control over their purchase
a fully featured self-service decisions, service request resolution, solutions and other value added
platform integrating into information.
Oracle® Fusion CRM. • Enable service request agents to respond to customers using native
Oracle® Fusion CRM tools thus lowering service request resolution time
• Provide customized content and create a true one-to-one marketing
Related Services platform for targeted prospects /customers
Oracle® Fusion CRM Features
Implementation
• Knowledge Management • Social engagement
Migration • Self-service Incident Logging • Social sign-in
• 360° view of customers • Discussion forums
Training • Track Service Level • Google maps
Agreements (SLA)
Customization
Data Management