NetSuite SuiteCommerce Customer Customer CaseStudy

1. www.curiousrubik.com Office:+1 646 459 2754

2. SuiteCommerce Customers
© NetSuite 2010 2

3. Overview
‒ Wholesale distributor of
electrical power equipment
‒ Based in Tullamarine,
Victoria, Australia
‒ Customer since 2007
‒ Replaced MYOB, Microsoft
Access
‒ Using NetSuite, NetSuite
Financials, Inventory
Management, Order
Management,
SuiteCommerce, CRM,
Marketing Automation
Challenges
Time-consuming and error-prone data re-entry with
MYOB and Microsoft Access desktop applications
Costly downtime from occasional on-premise server
failures
Payments and invoicing through MYOB affected staff
productivity, slowing cash flow
NetSuite Benefits
Improved staff productivity by 20+% since disparate
MYOB and Microsoft Access applications were replaced
Real-time visibility across financials, CRM, inventory,
sales and procurement
Role-based profiles give personnel flexibility to manage
warehousing, sales, website, marketing, procurement etc.
Alpha Energy Powers Up Its Distribution
Business on NetSuite
NetSuite is an amazingly efficient program that makes our business much more
effective than we were with our old systems.“

4. Challenges
Real-time visibility to meet the demands of a fast-
growing and complex liquidation business
Delays from manual data management being pieced
together from disparate information
Efficiency and control over purchase of goods,
inventory management and the sales pipeline
NetSuite Benefits
Real-time visibility & control over large volumes of
goods purchased, averaging 6 container loads daily
Precise tracking of goods for rapid distribution and
optimal product mix on their 45,000-sq-ft retail location
Automated invoicing and purchasing minimizes
manual work
AMC Liquidators Gains an Edge in Fast-
Moving, Complex Trading Operations
NetSuite enables us to know in real time what our inventory position is
and what's in the sales pipeline.“
Overview
– Liquidator of hotel, office and
high-end residential
furnishings and equipment
– Based in Fort Lauderdale, FL
– Customer since 2003
– Using NetSuite, Financials,
Inventory Management,
Order Management,
SuiteCommerce, CRM,
Marketing

5. Challenges
Manual work required to piece together data from
disparate systems
Delays in financial reporting, fulfilment and other
processes that impacted business performance
High cost in hardware purchases, software licensing,
and IT upgrades, maintenance and data backups
NetSuite Benefits
Real-time view of its business: sales, customers,
inventory, ecommerce, costs, profitability & more
Order management processes reduced from days to
same-day shipping
Saves $12,000 previously spent on data backups,
hardware and IT maintenance
Candles and Supplies Lights a Fire Under
Its Business with NetSuite
NetSuite has been revolutionary for us. Having everything under one roof has
greatly improved our efficiency, and I no longer have to manage a network.“
Overview
– B2B and B2C merchant of
candle-making and soap-
making supplies
– Based in Quakertown, PA
– Customer since 2010
– Switched from Visual
AccountMate, Crystal
Reports, Microsoft Commerce
Server, Excel
– Using SuiteCommerce,
Advanced Site Customization,
ERP, CRM SFA

6. Overview
– Plex Pty Ltd.
– Based in Stanmore NSW,
Australia
– Using NetSuite
SuiteCommerce, and
Advanced Inventory
– Switched from MYOB
– Partners with OnSite
Challenges
Lack of inventory visibility prevented growth opportunities
Order processing slowed by manual data transfers between
MYOB and the company's custom Website
Manual data entry delayed responses to customer inquiries
Inventory slowdowns prevented expanding on new products
NetSuite Benefits
Instant handling of customers inquiries on product availability
Cart-abandonment rates decreased from 25% to 10%
Processing time cut by 75% from time-of-order to shipping
Ship orders from 150 to over 600 daily
Increase inventory turnover by 30%
60% growth with only 10% increase in staffing
NetSuite OneWorld Helps Retailer Grow
60%, Streamline Key Business Processes
With NetSuite, we can now rely on real-time inventory information across
multiple warehouses and, in the future, multiple retail stores, so we no longer
have to worry about our future growth with NetSuite.
“

7. Overview
– World leader in HVAC and
refrigeration parts
manufacturing & distribution
– Based in Oklahoma City, Okla.
– Customer since 2012
– Replaced Infor Visual
Manufacturing
– Uses NetSuite, NetSuite
Manufacturing Edition,
SuiteCommerce
Challenges
On-premise application was costly and outdated, and
lacked the flexibility and reporting features CMP wanted.
In-house infrastructure with 10 servers and IT resources
could be eliminated with a move to the cloud.
CMP wanted to strengthen its disaster tolerance
capabilities in view of a tornado that decimated its facility.
NetSuite Benefits
Slashed crankshaft production lead time from 85 to 10
days while reducing costs 25%
Netted a 26% increase in revenue while growing the
business across 95 countries.
90% reduction in back orders, worth $300,000.
Greater visibility and control of more than 3,000 part
types and supported a wholesale redesign of CMP’s
160,000 sq.ft . manufacturing facility
CMP Corp. Implements Lean Manufacturing Model
with NetSuite to Cut Costs and Power Growth
NetSuite has given us dramatically better data access and reporting and has been
instrumental in our lean manufacturing initiative, helping us reduce cost and waste
while achieving double-digit growth.
“

8. Overview
‒ Wholesale and liquidation
company specializing in
buying and selling excess
inventory, overstock, and
closeouts
‒ Based in Los Angeles, CA
‒ Replaced SAP R/3, MS
Great Plains, QuickBooks,
Mail Order Manager,
spreadsheets
‒ Using ERP, CRM,
Ecommerce
Challenges
Unable to keep up with sales, & track inventory between
busy bi-coastal warehouses
Information access difficult for traveling executives
Costly and functionally limited IT software solutions
NetSuite Benefits
More than $120,000 annual savings over the costs of
other solutions
Real-time inventory tracking not possible with DVA’s
previous systems
NetSuite for iPhone simplifies executive access to sales,
finances, and other information
Wholesale Distributor Saves $120,000
Over Former Costs for IT Software
We went from the most expensive piece of software on the planet—SAP—
down to QuickBooks and then to Great Plains. They were all either limited,
costly, or both. We finally realized that we had to get on a single system,
and that's where NetSuite came in.
“

9. Overview
– Makers of Natural Rodent
Repellent
– Based in Quezon City,
Philippines and Redwood
City, CA
– Customer since 2012
– Replaced QuickBooks,
Oasis, ShipRush,
ProStores
– Uses NetSuite &
SuiteCommerce
Challenges
Complexity of multiple systems made staff training and visibility
across systems difficult.
Previous solution couldn’t scale to accommodate growing
transaction volumes.
Major retailers running lean operations demanded the same lean
operations of their suppliers.
NetSuite Benefits
Provide on-time, same-day shipping more quickly and easily
without multiple data entry points.
Reduction in order entry time of at least 85 percent.
Rapid growth, scaling at 40 percent for the past six years, serving
20,000 retailer locations, including 4,500 Ace Hardware stores
alone
Earth-Kind Gets Lean, Mean and Green with
NetSuite
In today’s age, you have to be nimble and agile. It’s really important for a fast-growth business
to quickly adapt and fulfil customers’ needs. NetSuite’s really the best program out there.“

10. Overview
‒ B2B supplier of professional
dentistry products to dentists
and schools
‒ Based in Clinton Township,
MI
‒ Customer since 2011
‒ Navision (before the
acquisition on Microsoft),
Excel
‒ Using NetSuite Site Builder
Challenges
Costly & time-consuming upgrade to an on-premise
Microsoft Dynamics NAV application
Process delays, manual data work required & limited
visibility into business metrics from siloed systems
Additional credit card transaction fees paid due to
security details they couldn’t produce to card processors
NetSuite Benefits
$23,000+ in credit card fees saved and 15% net income
growth in the first year
Access to consolidated record of customer orders,
contacts and history
SuiteCommerce platform supports a B2B customer portal
for online ordering, history, payments and more
EXACTA Dental Runs Its Growing Business
with a Smile on NetSuite
NetSuite allows us to keep finance, sales, inventory, shipping and
customer information all under one roof.“

11. Overview
‒ Cosmetics Packaging and
Design
‒ Based in the Netherlands
‒ Customer since 2005
‒ Replaced Microsoft Word
and Excel
‒ Uses OneWorld, Advanced
Inventory, Site Builder, ERP,
CRM SFA
Challenges
Company growth supported by an easy-to-install IT
system with worldwide access & corporate transparency
Managing network operating in 25+ countries, multiple
currencies & languages, with subsidiary relationships
Expertise to maintain & update website. Replace
inefficient manual data entry in Word & Excel
NetSuite Benefits
Accurate account of operations: sales coordination,
supplier control, consolidated accounting & reporting,
quality control, delivery and payment
Successful management of international currencies and
time zones
50% year-on-year growth
Fasten Grows 50% Year-on-Year Thanks to
Cloud-Based Software Suite
We've evaluated the competition and came to the conclusion that NetSuite is
leagues ahead in terms of functionality, ease of use and price.“

12. Overview
‒ Manufacturer of marine-
grade accessories for
adopted animals to
encourage animal adoption.
‒ Based in Brooklyn, N.Y.
‒ Customer since 2012
‒ Replaced QuickBooks and
a Homegrown Website
‒ Using NetSuite,
SuiteCommerce, CRM,
Inventory Management,
Order Management
Challenges
Difficulty maintaining inventory and tracking sales and
costs at any given time with its QuickBooks system.
Unable to adapt to a fast-moving business environment
with haphazard business processes.
Rapid business growth demanded an upgrade to an
integrated business management solution.
NetSuite Benefits
400% revenue growth between 2012-2013, with product &
promotion donations to animal rescue organizations.
Expanded its network of retail partners to over 150 brick-
and-mortar & online merchants to over a dozen counties.
Unified record of B2C & B2B customers, positioning the
company for better sales effectiveness & customer service.
Found My Animal Grows its Business and Rescue
Pet Awareness with NetSuite.org
Since we moved to NetSuite, we began seeing extraordinary growth
and are now able to manage it efficiently.“

13. Overview
‒ Luxury floor coverings
‒ Based in Sussex, UK
‒ Customer since 2006
‒ Replaced Sage Line 50,
ACT! CRM, Microsoft
Access and Excel
‒ Using ERP, CRM SFA,
Site Builder, Advanced Site
Customization
Challenges
Achieve rapid growth without having to pay large upfront
costs in new technologies
Calculating shipping costs and currency conversions for
international orders
Limited office space they didn't want to use for servers
NetSuite OneWorld Benefits
Now runs all their ecommerce, accounting, warehouse
and stock levels and data on a single, cloud platform
All orders are now processed automatically with just a
click of the shoppers button
Operate with just 3 FTE & manage a complex network of
third-party experts, saving £165,000 in annual staff costs
Harvey Maria Harness SuiteCommerce to
Increase Sales by 30–40% Year-on-Year
Not only has it been integral to rapid business growth, enabling us to easily
sell and ship internationally but NetSuite also allows us to keep the profile
of a large company but operate like a lean, small one.
“

14. Overview
‒ Supplier of metalworking
machinery and lifecycle
services to manufacturers
‒ Based in Melbourne,
Australia
‒ Replaced Sage Pastel
Evolution, SalesLogix,
ServiceCEO, Vertical
Solutions, Briefcase,
Crystal Reports, Excel
‒ Using OneWorld, Inventory
Management, Order
Management, CRM,
SuiteCommerce
Challenges
Patchwork of more than a half-dozen on-premise
applications made managing the business difficult
Delays in reporting and business execution, and loss of
productivity with double data-entry
Continued struggle with a third party service application
NetSuite OneWorld Benefits
Access to rich reporting with summary-to-detail drill-down
on a departmental, regional & line of business basis
Single customer view with process workflow, billing
automation, visual scheduling, project costing and
support for smartphones and tablets
Mobile billing capabilities with electronic signature
capture enables 85% of invoicing to be done in the field
Eliminate 'Data Management Nightmare'
to Engineer Business Innovation
NetSuite has really helped us to increase the utilization and efficiency
of our engineers as they now have the ability to know where all resources
are at any given time, and who has capacity for further work.
“

15. Overview
– Based in Concord, NC
– Using NetSuite
SuiteCommerce,
Advanced Inventory, Site
Builder, Advanced Site
Customization, ERP, and
CRM+
– Switched from
QuickBooks, Sage
Challenges
Helmet buyers require detailed specifications & design
Support B2B & B2C customers on desktop & mobile
platforms
Limited IT budget
Expand to other product lines without additional IT outlay
NetSuite Benefits
Save on 5 administrative and warehouse staff
Product consistency at different platforms while catering to
priorities of B2B & B2C customers
Reach customers through mobile & tablet stores
Webpage layouts draw attention to key information with
custom product-zoom allowing buyers to drill down to crucial
details
KASK America's Bold Winning Strategy
Begins with NetSuite Ecommerce
NetSuite has helped us deliver a striking look-and-feel on our Websites.
SuiteCommerce gives us top-notch design on a top-notch platform.“

16. Overview
– Based in Perth, Australia
– Using NetSuite
SuiteCommerce,
Advanced Inventory, CRM
Site Builder and ERP
– Switched from MYOB, a
POS system, an inventory
system and a credit card
transaction terminal
Challenges
Poor integration between MYOB, an inventory system,
a POS & credit card terminal
Costly full-time IT support
Maintaining multiple websites with separate branding
Order dispatching errors due to manual processing
Low mobile device conversion rate
NetSuite Benefits
Threefold sales growth to $5M turnover in the first year
Full visibility of 6,000 different stock-keeping units
Order fulfilment error rate down from 2% to 0.2%
Increased smartphone conversions 5 times
Saves $150K yearly over cost of running a non-
integrated ecommerce solution
Kitchenware Direct Increases Sales 917%
With NetSuite's Web & Mobile Shopfront
NetSuite was the only ERP system in the Australian market that could integrate
all the different functions we needed and give us a seamless process
from order completion to dispatch.
“

17. Overview
‒ Imports and exports
automotive parts and
accessories
‒ Based in Singapore
‒ Replaced Flexware and
home grown apps
‒ Using Site Analytics, Site
Builder, Advanced Inventory,
ERP, CRM SFA
Challenges
Meeting the rapid-delivery demands of its 350 chain
stores and wholesale customers
Fast response time from König’s own suppliers before
their custom wheels go out of fashion
NetSuite Benefits
Doubled in sales in 4 years, while saving $120K per year
over costs of on-premise applications
3-day U.S. deliveries from its CA & NY warehouses. Just-
in-time shipments reduce König’s need for physical
inventory by 25%
Supply chain efficiencies have allowed König to expand
into tire sales
Custom Wheel Manufacturer Doubles
Growth, Saves $120,000 Yearly
NetSuite lets us look into our suppliers' workload, and lets our customers
see our inventory.“

18. Overview
‒ Manufactures to of
woodworking machinery
‒ Based in Irvine CA
‒ Customer since 2009
‒ Replaced Sage SalesLogix
and MAS 90
‒ Chose NetSuite
‒ Uses SuiteCommerce,
CRM+
Challenges
Product shipments slowed by fragmented IT systems.
Ineffective marketing from lack of visibility into lead
generation.
Existing systems made online sales expansion difficult
Decreasing Laguna Tool’s environmental impact from
their use of paper and toner
NetSuite Benefits
About $90K annual savings in IT costs over old system
Average of 2-day order-to-shipment processing time
instead of 3 days
Online sales boosted by live inventory updates in 30-
secs, instead of 30-mins with the old system. Managers
can also now modify prices online instantly.
Laguna Tools, Inc Cuts Average Order-to-
Shipment Time from 3 to 2 Days
NetSuite has helped us streamline our operations, become more profitable, and
it has given us the ability to grow without any limitations.“

19. Overview
– The only American made
metal water bottle, 100%
recycled aluminum and
BPA free.
– Based in Union Gap, WA
– Customer since 2010
– Company launched on
NetSuite
– Uses NetSuite, NetSuite
Manufacturing Edition,
SuiteCommerce
Challenges
As a start-up, Liberty needed a cost-effective cloud solution
that could be rapidly put into production and scale to growth.
Liberty did not want the complexity and delays of reconciling
critical business data across disparate applications.
NetSuite Benefits
Since launching its business on NetSuite in 2010, Liberty
Bottleworks has scaled production to more than 1M in 2013.
50% year-over-year revenue growth in sales over its
SuiteCommerce - based website, through retail partners and
corporate customers.
Grown its retail partners to over 1,400 while expanding sales
of customized bottles to more than 5,000 corporate buyers
Liberty Bottleworks goes from start-up to
sensation with NetSuite
NetSuite is awesome and does an amazing job in tracking and managing inventory and enabling us to run
the business as efficiently as possible.“

20. Overview
‒ Women's apparel brand
‒ Based in New York, NY
‒ Customer since 2006
‒ Replaced QuickBooks,
osCommerce
‒ Using OneWorld,
SuiteCommerce, ERP,
Inventory Management,
Order Management
Challenges
Keeping up with growing volume of transactions & SKUs
Lack of real-time data and visibility from standalone
financials, inventory and ecommerce
Lilla P needed an integrated business management
solution to realize their growth potential
NetSuite Benefits
Quadrupled revenue on SuiteCommerce since 2007, with
2x revenue growth as Lilla P refined its retail webstore
Robust website functionality with out of stock
notifications, image zooming, one-page checkout & "click
to select" to change product colors without page reload
Improved efficiency in inventory control, order
management and financials
Lilla P Finds a Perfect Fit with
SuiteCommerce
NetSuite has definitely allowed us to scale our business very seamlessly
while improving productivity and avoiding unnecessary costs for servers
and on-premise software.
“

21. Overview
‒ A subsidiary of New York-
based NBTY, manufacturer
of 22,000 nutritional products
‒ Based in Beijing, China
‒ Customer since 2008
‒ Replaced Sage Accpac
‒ Using OneWorld,
SuiteCommerce, Sandbox
Environment, Advanced
Inventory, Advanced
Financials, CRM+
Challenges
System used at the subsidiary level was too time-
consuming and inflexible to support explosive growth
Their HQ’s on-premise ERP expansion system requires
extensive networking & localization
Sage financial reporting was slow & cumbersome with
custom reports requiring engagement with consultants
NetSuite Benefits
Two-tier ERP deployment provides U.S. corp. parent with
real-time web-based visibility into subsidiary performance
Avoids cost of at least 3 FTE at the subsidiary level for
accounting & IT that would run a competing system
Streamlines inventory management, warehousing and
distribution of over 200 SKUs
100% a year growth in a two-tier model for
global consolidation and visibility
NetSuite is a very good system that beats everything we compared it to and it
makes the globe small. Our parent company is in New York and we're in China,
and they get instant, real-time visibility into our performance.
“

22. Challenges
Entry-level accounting system lacked scalability & deeper
functionality required to support growth plans
Manual work tracking and replenishing inventory,
reporting sales, & managing transactions with suppliers
and corporate customers
NetSuite Benefits
400% revenue increase since 2010, with rapid growth to
13 coffee shops in the Bay Area
Streamlined its wholesale distribution channel to 100+
buyers & simplified coffee procurement from suppliers
Real-time visibility into stock in stores & its 20K-sq-ft
warehouse, with store managers empowered to reorder
as needed
Philz Coffee Brews Business Success
with NetSuite
NetSuite is a very important tool that helps us work efficiently and effectively,
which results in us being able to scale and grow faster.“
Overview
– Retail/wholesale merchant of
hand-crafted coffee and
custom coffee blends
– Based in San Francisco, CA
– Customer since 2010
– Switched from QuickBooks
– Using NetSuite Financials,
Inventory Management,
Warehousing, Order
Management,
SuiteCommerce

23. Challenges
Time-consuming and error-prone supplier ordering and
inventory management via Excel
Difficult to coordinate inventory, sales and accounting
and complicated monthly financial close
Poor visibility into costs and revenues resulted in other
expenses and missed revenue opportunities
NetSuite Benefits
5x revenue growth since 2005
Reduced inventory costs by $100K by avoiding
overstock and identify aging wines ideal for promotion
Order fulfilment efficiency with real-time shipping rates,
automated shipment label generation, and delivery
tracking and confirmation
Porthos Wine Ventures Grows Boutique
Wine Distributorship 5x with NetSuite
NetSuite is an excellent business backbone that has enabled us to grow our
sales almost five times—there's no way we could manage our company and
cash flow without NetSuite.
“
Overview
– Personal wine shopper
service
– Based in San Rafael, CA
– Customer since 2005
– Switched from QuickBooks,
Excel, Vertical Response
– Using SuiteCommerce,
Sandbox Environment, Site
Analytics, Site Builder,
Advanced Inventory

24. Overview
– E-tailer of rugged and
distinctive leather bags,
luggage, wallets,
accessories
– Based in San Antonio, TX
– Using NetSuite OneWorld,
SuiteCommerce, Inventory
Management, Financials,
CRM, Warehousing /
Distribution, Marketing
– Switched from QuickBooks,
Excel, Salesforce.com,
homegrown ecommerce
website
Challenges
Difficult to manage webstore disconnected from back-
office inventory, financials and customer records
Lack cross-departmental visibility of KPIs
Excessive time spent on manual data entry
NetSuite Benefits
50% revenue growth since implementing NetSuite
Manage 5 subsidiaries supporting multi-currency
transactions and local tax compliance with NetSuite
OneWorld
100% e-tail business with full integration between
webstore, back-office inventory, financials and CRM
Save on 2 employees doing inventory forecasting
Real-time visibility on critical business metrics
Leather Goods E-Tailer Saddles Up
with NetSuite
We've become much more empowered with NetSuite and have much
better control over the business. Because of the functionality inherent in NetSuite,
we're able to do things we could never have done before.
“

25. Overview
‒ Australian owned & operated
company specializing in
supply to the printing,
packaging, diemaking and
digital industries
‒ Based in West Heidelberg,
Victoria, Australia
‒ Customer since 2009
‒ Replaced Nexus Systems,
custom-built website
‒ Using ecommerce, CRM and
ERP
Challenges
Previous ERP & inventory system required a lot of
manual work and offered little visibility into the business
Evolve beyond static custom-built website to offer
ecommerce purchasing to B2B customers
Risk of costly overstocks and stock-outs with inventory
that was difficult to track
NetSuite Benefits
Saves on 1 FTE for bookkeeping with integrated financial
mgmt. Real time financial reporting instead of 3 days
SuiteCommerce opened new ecommerce revenue
stream for customers of consumable products
95% inventory accuracy, leading to greater satisfaction
among B2B buyers
Speeds Financial Reporting, Improves
Inventory Accuracy & Opens Ecommerce
Channel on NetSuite
NetSuite has changed our business... It was an easy decision to go with
NetSuite and the end result has been very good.“

26. Overview
‒ Skin care line
‒ Based in Carlsbad, CA
‒ Customer since 2003
‒ Replaced QuickBooks,
ACT!, and Salesforce.com
‒ Using Advanced Inventory,
ERP, CRM SFA,
SuiteCommerce Site Builder,
Advanced Site
Customization, Site Analytics
Challenges
Expand business from spa reseller customers, to
reaching out to consumers directly
Expand to Japan, UK, Canada, and Mexico
Tracking of inventory from suppliers in China and Korea
NetSuite Benefits
$100K annual savings over cost of premise-based
servers and IT infrastructure
Role-based dashboards give mgmt. real-time visibility
into supplier performance
Integration of eCommerce, inventory & customer
information. Advanced inventory module also ensures
on-time product delivery
Skinauthority Saves $100K Yearly vs. Cost
of On-premise IT While Maintaining Growth
We came from both the technology and spa industries and we knew
we'd need top-quality products and service to succeed in this competitive
business. NetSuite helps us do just that.
“

27. Challenges
Poor performance of existing ecommerce site
Maximizing ecommerce performance with warehouse-
management to drive growth
Non-integrated business software made inventory
tracking and forecasting difficult
NetSuite Benefits
NetSuite's ecommerce solution boosted page views by
78%; unique visitors by 56%; pages per visit by 14%;
and new visits by 6% -- online sales increase by 45%
More efficient warehouse management saves cost of 10
full-time employees
34% yearly sales increase with just a 10% increase in
inventory – double-digit grown without adding IT staff
Seasonal forecast reports in just 20 minutes
NetSuite's Advanced Commerce Module
Helps Boost Sales by 45%
NetSuite gives us a fully integrated system that supports our growth
from $5M to $50M and beyond.“
Overview
– Retail, ecommerce sporting
goods (online lacrosse
equipment retailer)
– Based in Brookline, NH
– NetSuite Commerce,
SuiteCommerce
– Switched from Zoovy,
QuickBooks, spreadsheets

28. Overview
‒ E-tailer of motorcycle
helmets, jackets, luggage
and other gear
‒ Based in Charlotte, NC
‒ Customer since 2005
‒ Using SuiteCommerce,
Financials, Inventory,
Order Management, CRM,
Marketing
‒ The company launched its
webstore business on
NetSuite
Challenges
Business expansion beyond eBay without the time and
expense of on-premise solutions
Manual business processes required to manage and
manipulate data in multiple systems
NetSuite Benefits
One integrated system for ecommerce, financials,
inventory & order management, CRM, and marketing
Saved 1 FTE in IT with NetSuite's cloud solution vs.
on-premise software and servers
Integrated inventory and ecommerce simplified stock
expansion to 5,000 SKUs
Motorcycle Gear E-tailer Revs Its Sales
on NetSuite's Integrated Commerce Solution
We went with NetSuite because it had everything in a single solution—
ecommerce, accounting, CRM, inventory and more.“

29. Overview
– Giftware (colorful votive
candle holders)
– Based in Seattle, WA
– Using NetSuite Advanced
Inventory, ERP, CRM,
Retail Anywhere and
SuiteCommerce
– Switched from
QuickBooks, CAM
Commerce for POS
Challenges
QuickBooks lacked scalability for a growing company, with
manual data entry required between dissimilar systems
Data delays and manual processes made aligning
production to demand difficult
Data movement through QuickBooks was problematic due
to various in-store POS systems
NetSuite Benefits
Scalability for business growth to $7M in sales
Continued expansion of B2B sales at more than 50 gift shops,
restaurants and boutiques in the U.S.
Process transactions and capture customer information for
B2C sales with Retail Anywhere POS
A single set of customer records for in-store and ecommerce
glassybaby Streamlines Multi-Channel
B2C/B2B Business with NetSuite
NetSuite is a very complete system that’s easily adaptable to a wide range of
operations. It’s simple to maintain and scalable as you grow. We’re able to access
sales data very quickly, and that’s a powerful tool for production planning.
“

30. Overview
– Provider of Christian
health services
– Based in Shelby, NC
– Chose NetSuite for ERP,
CRM, and Ecommerce
– Replaced ProfitCenter
Software
Challenges
Order fulfillment errors due to limited IT system
Unreliable accounting, lack of reporting lead to lost
revenues on shipping costs
Wanted to maintain hard-won leadership position
NetSuite Benefits
Saved $500,000 over cost of on-premises installation
Will save $50,000 annually in extra staff expenses vs.
on-premise system
Ecommerce sales increased by 25% in 6 months
Real-time data for call center, marketing, Web,
accounting, retail stores, IT, and CEO office
Hallelujah Acres Increases Ecommerce
Sales by 25% With NetSuite
NetSuite has helped us improve customer service and order fulfillment. Plus it is
flexible enough for us to affordably customize it to fit the company's long-term needs.“

31. Overview
– Retailer of tactical gear
– Based in Topeka, KS
– Uses NetSuite
SuiteCommerce, NetSuite
Retail Anywhere POS,
Inventory Management,
Order Management, CRM
– Switched from
QuickBooks, custom-built
web store
Drive Growth with Unified Ecommerce
and In-Store POS Solution
We really feel NetSuite is the top, best-in-class solution,
head and shoulders above the competition.“
Challenges
Business growth limited by using different applications
for financials, ecommerce & POS terminal
Lacked visibility into customer activity and inventory
Effectively managing separate product databases and
web transactions
NetSuite Benefits
Unified solution for financials, inventory, ecommerce
and retail POS
Process transactions and capture customer data in 22
stores across 10 states
Real-time visibility into warehouse inventory across 22
stores
Simultaneously publish content and images to both
B2C and B2B websites

32. Overview
– Technology distribution
– Based in Mexico City,
Mexico
– Customer since 2009
– Switched from Lomas
legacy ERP
– Using SuiteCommerce
Challenges
Visibility into sales per branch, part number and other
attributes for forecasting and profitability analysis
Eliminate high costs to deploy and maintain on-
premise systems that required sizable IT staff
Business growth impaired by manual procure-to-pay
and order-to-cash processes
NetSuite Benefits
15% growth on ecommerce total sales launching B2B
SuiteCommerce website, attracting 200 new partners
Order processing time cut from 30mins to 7mins
Real-time inventory and sales data & reporting; AdHoc
reporting with transactional detail
Mexican Enterprise Technology Distributor
Grows Sales and Partners on Cloud
NetSuite has given us better control of the company, and we have given
end-users more power so they can do their jobs better without having
to go to the IT department.
“

33. Overview
‒ Provider of antivirus
software
‒ Founded in 1992
‒ 250+ customers
‒ Based in Bratislava,
Slovakia
‒ NetSuite Financials,
CRM, and Ecommerce
Challenges
Business multiplied annually, outgrowing small office
software
Had no unified view of customer
Needed enterprise grade infrastructure without IT
staff
NetSuite Benefits
Scaled efficiently with monthly E-store orders from
4,000 to 30,000 in 4 years
Reduction in chargebacks by a factor of 8
Managing over 1,000 customer support contacts
daily with reduced error rate and greater efficiency
NetSuite Helps ESET Increase Ecommerce
Revenues Tenfold
We have been able to customize NetSuite to meet most of our needs, faster and
at a lower price than we would have with any other system.“ ”

34. Overview
‒ Producer of digital signage
‒ Founded in 1987
‒ Based in Exton, PA
‒ NetSuite OneWorld
replaced QuickBooks,
Sage MAS 50 and 200
‒ Running NetSuite across
ERP, Inventory, CRM and
eCommerce
Challenges
Needed to improve operational efficiency to maintain
competitive position
Wanted to continue its global expansion into India and
other countries
Needed to improve website sales efficiency
NetSuite OneWorld Benefits
Month-end closing takes five days instead of three
weeks
Budgeting with real-time data from 11 subsidiaries and 9
holding companies around the world
Web-based product sales processes are integrated with
accounting, inventory and other processes
NetSuite Helps Manage 11 Subsidiaries
With Real-Time Data
NetSuite helped us combine multi-company, country, language, and currency silos
into one data center, and now lets us view all this information globally or locally.“

35. Overview
‒ Manufacturer of
gastroenterology devices
‒ Founded in 2008
‒ 90 employees
‒ Based in Alpharetta, GA
‒ Replaced Quickbooks
‒ NetSuite ERP, CRM,
Advanced Inventory and
eCommerce
Challenges
Inadequate functionality to handle growth
Zero inventory and manufacturing controls
Complex supply chain: China, Korea, EU, USA
NetSuite Benefits
Fully implemented in two months
NetSuite webstore delivers 15% of revenue
Configured Case Management for FDA compliance
Reduced 4 FTE IT staff and $8K per user license vs.
on-premise solution
300% Annual Growth and FDA Compliance
with NetSuite
NetSuite is the only Cloud based solution that was built from the ground
up. Salesforce.com, Great Plains and SAP BBD are all patch-up solutions.“
”

36. Overview
‒ Worldwide distributor of
plastic products and
manufacturing services
‒ Founded in 1914
‒ 40+ employees
‒ Based in San Diego, CA
‒ Replaced Peachtree and
Custom developed
software
‒ NetSuite W/D Edition,
ERP, CRM and
Ecommerce
Challenges
Focus on managing and growing business without the
hassle of managing servers
Managing multiple disparate systems
Growth meant adding more IT staff
NetSuite Benefits
Increased productivity of every employee
Complete Integration: NetSuite, POS, Shipping and Yahoo
Hours saved reconciling sales orders
Automated POS system saves 2-3 hours of staff time daily
Integrates 3 websites
Grew 60% since using NetSuite without
adding additional backend employees
NetSuite is a very powerful tool that allows us to focus on our business from all
points. We can easily customize to make it fit our specific business model
without having a full time IT position.
“

37. www.curiousrubik.com
@curiousrubik