Technology will transform retail resulting in the growth of brick and mortar retail. Check Retail Technologies trends that will help retailers survive.
Account Based Marketing (ABM) is when you implement highly customized marketing campaigns where each account is considered to be a market of one. ABM uses the latest technology to help you send the right messages to influencers who are actively researching products like yours.
https://runfrictionless.com/b2b-white-paper-service/
Research for analysis was conducted at Super Stop & Shop, in Glendale, NY. Slideshow is a result of student research and is not the result of research conducted by The Stop & Shop Company, LLC or their affiliates. Photos of the Stop & Shop store logo, smartphone application, products, coupons, and Stop & Shop Card are property of The Stop & Shop Company, LLC.
Consultative selling is a need-satisfaction presentation format that focuses on problem identification, where the salesperson serves as an expert on problem recognition and resolution.
Technology will transform retail resulting in the growth of brick and mortar retail. Check Retail Technologies trends that will help retailers survive.
Account Based Marketing (ABM) is when you implement highly customized marketing campaigns where each account is considered to be a market of one. ABM uses the latest technology to help you send the right messages to influencers who are actively researching products like yours.
https://runfrictionless.com/b2b-white-paper-service/
Research for analysis was conducted at Super Stop & Shop, in Glendale, NY. Slideshow is a result of student research and is not the result of research conducted by The Stop & Shop Company, LLC or their affiliates. Photos of the Stop & Shop store logo, smartphone application, products, coupons, and Stop & Shop Card are property of The Stop & Shop Company, LLC.
Consultative selling is a need-satisfaction presentation format that focuses on problem identification, where the salesperson serves as an expert on problem recognition and resolution.
Navigating Sales Conversations from First Call to Closed DealChris Orlob
Every sales conversation you encounter from 1st call to close needs to be managed differently to close the deal. We analyzed 1 million sales calls with AI to show you how the best salespeople in the world do it.
Marketing to Account Based Marketing Better, Effective and Rewardingrun_frictionless
Account-based marketing is a practice that enables B2B marketers to drive more revenue by focusing their marketing and communications efforts on the accounts (companies) that have the most potential to become customers.
https://runfrictionless.com/b2b-white-paper-service/
Customer Stories for Sales: the Gong.io WayChris Orlob
Most salespeople tell customer stories in a lackluster way: as data dumps. Here's how to tell customer stories in a way that sets the trajectory of your deal.
Customer engagement is the process of actively building, nurturing, and managing relationships with customers. Customer engagement can unlock exponential growth for your company. Learn more about how it's done.
Customer Acquisition Management Process Complete PowerPoint Deck With Slides SlideTeam
Need to showcase your customer acquisitions strategy? This content-ready customer acquisition management process PowerPoint presentation covers set of methodologies and systems to manage customer prospects and inquiries generated by various marketing techniques. It can be presented by middle to top management. The customer relationship management PPT presentation comprises of 61 slides including customer acquisition framework, target prospects, target group segment, channels, acquisition strategy plan, demand creation strategy, sales force automation, lead generation strategy, lead conversion, lead scoring, lead nurturing tactics, lifecycle, campaigns, roadmap, growth strategy, marketing reach by channels, referral marketing funnel and report, loyalty lifecycle, loyalty program performance, social media marketing, ANSOFF matrix for growth strategy, public relation, acquisition cost, data analytics, key metrics, revenue model, CRM pipeline, CRM sales leads, CRM customer satisfaction feedback and many more. This customer retention procedure PowerPoint templates are apt to present various topics such as lead management, client retention tactics, marketing automation, client retention, acquisition management plan, b2b lead generation, client engagement, consumer retention and development, sales strategy, client lifecycle management etc. Download our customer acquisition management process PPT slides to display information in a dynamic format.Convey the inputs with our Customer Acquisition Management Process Powerpoint Presentation Slides. Feed their brains with the desired data.
How IBM Drives ROI Through Employee AdvocacyDynamic Signal
Susan Emerick, CEO of Brands Rising and co-author of “The Most Powerful Brand on Earth”, will be joined by two IBM thought leaders, Amber Armstrong, Program Director, Social Business and Colleen Burns, Influencer Engagement Manager, to discuss how IBM’s employee advocacy program is driving productivity, earned content engagement and web traffic to IBM.com resulting in measurable ROI.
This 10 step sales process will help you map out the most efficient and effective way to target prospects, generate leads, nurture prospects and close more sales.
As of June 2014, Apple announced there were 1.2 million apps available to download in their iOS app store. In such a crowded and growing marketplace it’s hard for apps to stand out. Hundreds of thousands of apps remain buried in the depths of the App Store, unused, un-downloaded and unloved.
Everyone wants to be the next Uber, Instagram or Candy Crush.
So… what’s their secret to success?
Part of their secret is creating a great product that is integrated into the lives of its users.
But, what a lot of people forget is how difficult it can be to find & acquire loyal app users. We believe that’s the second half of the secret.
While there’s no specific formula for success, we’ve created a guide for successfully marketing your mobile app.
Based on our past experience and brand and mobile expertise we’ve put together a guide for marketing mobile apps. In this toolkit, we share 8 things that every mobile app processes, resources and recommendations that we’re confident will guide your app to success.
Keep your audience glued to their seats with professionally designed PPT slides. This deck comprises of total of fourty two slides. It has PPT templates with creative visuals and well researched content. Not just this, our PowerPoint professionals have crafted this deck with appropriate diagrams, layouts, icons, graphs, charts and more. This content ready presentation deck is fully editable. Just click the DOWNLOAD button below. Change the colour, text and font size. You can also modify the content as per your need. Get access to this well crafted complete deck presentation and leave your audience stunned. http://bit.ly/2W3jHvm
80% of all sales require 5 follow ups and yet most salespeople and business owners follow up 1-2 times.
Our system helps small business owners and sales people AUTOMATE their follow up so they can get clients on AUTO PILOT!
Transforming Traditional ITSM with Chatbots - kore.aikore.ai
Integrating chatbots on ITSM platforms in B2B enterprises helps in eliminating the traditional IT helpdesk approaches and enhance customer service excellence. Simplify the IT help desk experience with Conversational AI.
4 Critical Elements of Your Onboarding ProcessUrbanBound
Onboarding is a critical element to a company's hiring process. Learn about how you can improve your procedures and make sure you're setting yourself up for the best retention percentages possible. (Check out our eBook for more in depth information: http://resources.urbanbound.com/4-missing-elements-of-your-onboarding-process)
What Valentines Day Haters Can Teach Your Small Business About Holiday SellingCustomericare
Valentine's Day is coming and you are probably getting ready to increase your small business sales with hearts and love. But have you thought about Valentine's Day haters? They might complain and say they hate hearts and cheesy V-Day stuffs but the truth is, they'll likely buy into the holiday shopping craziness too.
Looking at how they shop can teach you a LOT about holiday selling and marketing in general.
Navigating Sales Conversations from First Call to Closed DealChris Orlob
Every sales conversation you encounter from 1st call to close needs to be managed differently to close the deal. We analyzed 1 million sales calls with AI to show you how the best salespeople in the world do it.
Marketing to Account Based Marketing Better, Effective and Rewardingrun_frictionless
Account-based marketing is a practice that enables B2B marketers to drive more revenue by focusing their marketing and communications efforts on the accounts (companies) that have the most potential to become customers.
https://runfrictionless.com/b2b-white-paper-service/
Customer Stories for Sales: the Gong.io WayChris Orlob
Most salespeople tell customer stories in a lackluster way: as data dumps. Here's how to tell customer stories in a way that sets the trajectory of your deal.
Customer engagement is the process of actively building, nurturing, and managing relationships with customers. Customer engagement can unlock exponential growth for your company. Learn more about how it's done.
Customer Acquisition Management Process Complete PowerPoint Deck With Slides SlideTeam
Need to showcase your customer acquisitions strategy? This content-ready customer acquisition management process PowerPoint presentation covers set of methodologies and systems to manage customer prospects and inquiries generated by various marketing techniques. It can be presented by middle to top management. The customer relationship management PPT presentation comprises of 61 slides including customer acquisition framework, target prospects, target group segment, channels, acquisition strategy plan, demand creation strategy, sales force automation, lead generation strategy, lead conversion, lead scoring, lead nurturing tactics, lifecycle, campaigns, roadmap, growth strategy, marketing reach by channels, referral marketing funnel and report, loyalty lifecycle, loyalty program performance, social media marketing, ANSOFF matrix for growth strategy, public relation, acquisition cost, data analytics, key metrics, revenue model, CRM pipeline, CRM sales leads, CRM customer satisfaction feedback and many more. This customer retention procedure PowerPoint templates are apt to present various topics such as lead management, client retention tactics, marketing automation, client retention, acquisition management plan, b2b lead generation, client engagement, consumer retention and development, sales strategy, client lifecycle management etc. Download our customer acquisition management process PPT slides to display information in a dynamic format.Convey the inputs with our Customer Acquisition Management Process Powerpoint Presentation Slides. Feed their brains with the desired data.
How IBM Drives ROI Through Employee AdvocacyDynamic Signal
Susan Emerick, CEO of Brands Rising and co-author of “The Most Powerful Brand on Earth”, will be joined by two IBM thought leaders, Amber Armstrong, Program Director, Social Business and Colleen Burns, Influencer Engagement Manager, to discuss how IBM’s employee advocacy program is driving productivity, earned content engagement and web traffic to IBM.com resulting in measurable ROI.
This 10 step sales process will help you map out the most efficient and effective way to target prospects, generate leads, nurture prospects and close more sales.
As of June 2014, Apple announced there were 1.2 million apps available to download in their iOS app store. In such a crowded and growing marketplace it’s hard for apps to stand out. Hundreds of thousands of apps remain buried in the depths of the App Store, unused, un-downloaded and unloved.
Everyone wants to be the next Uber, Instagram or Candy Crush.
So… what’s their secret to success?
Part of their secret is creating a great product that is integrated into the lives of its users.
But, what a lot of people forget is how difficult it can be to find & acquire loyal app users. We believe that’s the second half of the secret.
While there’s no specific formula for success, we’ve created a guide for successfully marketing your mobile app.
Based on our past experience and brand and mobile expertise we’ve put together a guide for marketing mobile apps. In this toolkit, we share 8 things that every mobile app processes, resources and recommendations that we’re confident will guide your app to success.
Keep your audience glued to their seats with professionally designed PPT slides. This deck comprises of total of fourty two slides. It has PPT templates with creative visuals and well researched content. Not just this, our PowerPoint professionals have crafted this deck with appropriate diagrams, layouts, icons, graphs, charts and more. This content ready presentation deck is fully editable. Just click the DOWNLOAD button below. Change the colour, text and font size. You can also modify the content as per your need. Get access to this well crafted complete deck presentation and leave your audience stunned. http://bit.ly/2W3jHvm
80% of all sales require 5 follow ups and yet most salespeople and business owners follow up 1-2 times.
Our system helps small business owners and sales people AUTOMATE their follow up so they can get clients on AUTO PILOT!
Transforming Traditional ITSM with Chatbots - kore.aikore.ai
Integrating chatbots on ITSM platforms in B2B enterprises helps in eliminating the traditional IT helpdesk approaches and enhance customer service excellence. Simplify the IT help desk experience with Conversational AI.
4 Critical Elements of Your Onboarding ProcessUrbanBound
Onboarding is a critical element to a company's hiring process. Learn about how you can improve your procedures and make sure you're setting yourself up for the best retention percentages possible. (Check out our eBook for more in depth information: http://resources.urbanbound.com/4-missing-elements-of-your-onboarding-process)
What Valentines Day Haters Can Teach Your Small Business About Holiday SellingCustomericare
Valentine's Day is coming and you are probably getting ready to increase your small business sales with hearts and love. But have you thought about Valentine's Day haters? They might complain and say they hate hearts and cheesy V-Day stuffs but the truth is, they'll likely buy into the holiday shopping craziness too.
Looking at how they shop can teach you a LOT about holiday selling and marketing in general.
Our Startup Branding Journey - Part 3: How To Build A Long-Term MissionCustomericare
Few weeks ago, we started sharing our startup branding journey with SlideShare.
You can find the previous parts here:
Part 1 - What Makes A Brand Memorable: http://www.slideshare.net/Customericare/our-startup-branding-journey-what-makes-a-brand-memorable
Part 2 - How To Create Brand Consistency: http://www.slideshare.net/Customericare/our-startup-branding-journey-how-to-create-brand-consistency.
In this part we'll see how to build your brand mission and think long-term. Hope you enjoy it and don't hesitate to leave a comment with your thoughts :D
Our Startup Branding Journey - Part 2: How To Create Brand ConsistencyCustomericare
About a month ago, we decided to work on our brand to achieve a bunch of goals: being more memorable, create consistency...
2 weeks ago, we shared the 1st step of our branding journey with you on Slideshare and got an overwhelming response which pushed us to share more. Today we are bringing the second step of our journey to you: How to create brand consistency.
Our Startup Branding Journey - What Makes A Brand Memorable?Customericare
We recently took on one of the biggest challenges so far: Building a solid brand and culture for our startup. We thought it could be fun to share our journey with the world and see what we learn, what we find out and how it can help others take on a journey of their own.
We wrote about the importance of branding here as a first step into the journey: https://customericare.com/startup-branding-and-culture/
In these slides we focus on what makes a brand memorable. And here's the article that goes with the slides about building a memorable customer experience: https://customericare.com/create-memorable-customer-experiences/
Hope you'll like the presentation and don't hesitate to leave your thoughts in the comments!
Some links to read more about building a memorable brand:
- Brand archetypes: http://www.allegorystudios.com/culture-audits/12-brand-archetypes/
- Brand personalities: https://faculty-gsb.stanford.edu/aaker/PDF/Dimensions_of_Brand_Personality.pdf
- Brand design tips: http://www.forbes.com/sites/johnrampton/2014/11/14/12-principles-of-great-brand-design/
- The effect of stories on our brain: https://blog.bufferapp.com/science-of-storytelling-why-telling-a-story-is-the-most-powerful-way-to-activate-our-brains
This SlideShare reflects the best advice we found from over 2 years of reading and writing on user onboarding. In that time, we’ve produced over 150 posts viewed over 220k times.
The 76 tips in this SlideShare presentation are a high-level overview of how you can optimize your user onboarding experience to activate more users and increase recurring revenue.
The Definitive Guide to Customer Success 2017Lincoln Murphy
The Customer Success movement has taken the SaaS industry by storm, even requiring an updated SaaS Business Model definition.
But what exactly is Customer Success? Is it an organizational mindset? Is it a corporate strategy? Is it a set of tactics designed to produce happy, successful customers that in turn creates success for you, the SaaS vendor?
The answer is... all of the above.
In this guide I've enumerated 17 key elements of Customer Success for SaaS companies. I hope it helps you reach your goals.
How to Create Products That Don't Suck - ProductCamp Austin 13CompellingPM
Most start-up companies begin with what they think is a brilliant idea and they immediately jump to building the product, and most of these products suck. Established companies sit around conference rooms staring at their navels, dreaming of the next great product and end up wondering why their products also suck. Creating innovative products that result in market breakthrough requires a process of multiple iterations of discovery that drive you deeper into understanding the market problems and how to solve them with a differentiated solution. Breakthrough products are based upon solving a significant Market Problem with a Product and Business Model that create a competitive advantage and a Market Strategy that motivates buyers to purchases your product. In this session, learn this iterative discovery process that leads to breakthrough products and how to apply it to your own products (in startups as well as big enterprises).
A product development usually starts out with making educated guesses and assumptions of what you think the customer segment wants. However, you are not the customer. It is vital you test the hypotheses in the market. Only validation will ensure a robust foundation of the NPD before going into the design and build phase.
In this deck we showcase some tips and tricks on how we increased adoption on our SaaS application muHive. We share everything from how we built instant gratification to how we leveraged email as a channel to bring users back to our application. Feel free to share this deck with anyone you think will benefit from it.
App Value 101: How I Learned to Avoid Bombarding Users with Disruptive Messag...Localytics
Are users being disrupted by your messages? Are you driving users to your app, or driving them away? In this presentation we take a look at some mobile app marketing best practices while examining good and not-so-good examples of app messaging.
Learn how to make your messages move your users!
App Value 101: How I Learned to Avoid Bombarding Users with Disruptive MessagesLocalytics
Delighting app users used to be as easy as a quick, one-off “we miss you come back” push message. But times were simpler back then. Now, delighting your app users means sending contextually relevant, engaging messages based on both behavioral and profile user data.
While this may sound a bit complex, with the right tools, you can master the tricks of the trade in no time.
During this webinar you’ll learn:
- The major differences between push and in-app messages, and the benefits of both
- Data-driven best practices for reaching your users in the most valuable ways
- The top 10 lessons for delighting your app users with app marketing
*Plus: Learn how predictive app marketing is changing the way you communicate with your app users!
Stop the churn: User retention methods with email that re-engage and win over...Boomtrain
Churn hurts. Every instance of customer churn represents the loss of both past investment and future revenue, which is why marketers lie awake at night trying to find new ways to reduce turnover/attrition/defection or whatever euphemism your industry has coined for it. But don’t feel too bad. Eliminating churn completely is like having a carbon footprint of zero: nice to imagine but not realistic. What really hurts (and what you maybe should feel bad about) is churn that could have been prevented.
Stop churn before it starts
Your best opportunity to prevent churn is when the customer relationship is at its healthiest. Every email you send is a strategic retention lever—not just the ones you send after you suspect a customer might leave. Once your users give you permission to send, you have the great power to connect with them in whatever manner and at whatever pace you choose. You also have the great responsibility to make sure you’re always delivering value to them through relevant and timely information.
To this end, you should be A/B testing key design and editorial elements regularly, but you also need to test and evaluate big picture campaign elements like cadence, frequency, timing, and behavioral triggers, so make sure your individual emails and your overall communication strategy are optimized for maximum performance. (Maximum performance = minimal churn. See our blog post measuring retention)
You also need to know when and how to diversify your communication strategy. You will naturally (and correctly) want to focus on optimizing your primary newsletter or email campaign first. If done right, you’ll see rapid improvement, but as the low hanging fruit gets picked over, performance gains will become harder and more incremental. It’s important to realize when you’ve reached the performance limit for a single newsletter or campaign so that you can start segmenting and targeting narrower audiences before their interest plateaus.
But, you might be asking, as the hosts of this party, what do we do about the guests who—despite our best efforts at hospitality—seem to be inching (or even running) towards the door?
Identifying Churn-Risk Users
Most users will slip away quietly, so you need to be alert to the subtle shifts in behavior that may indicate a churn risk, keeping in mind that different users will give different signals. Finding complex relationships in large and incongruous sets of data is difficult to achieve at human scale, which is why most sophisticated marketers turn to vendors who employ advanced machine learning technology to gauge an individual user’s churn risk. These tools analyze user behavior and extract patterns that are likely to precede churn, enabling you to more accurately and effectively engage high-risk users. (The best ones also enable you to rank those users based on how valuable they are likely to be so you can decide who you really want to invest in keeping.)
Shannon Johlic
Bob Colner
Stop the churn: User retention methods with email that re-engage and win over...Shannon Johlic
Churn hurts. Every instance of customer churn represents the loss of both past investment and future revenue, which is why marketers lie awake at night trying to find new ways to reduce turnover/attrition/defection or whatever euphemism your industry has coined for it. But don’t feel too bad. Eliminating churn completely is like having a carbon footprint of zero: nice to imagine but not realistic. What really hurts (and what you maybe should feel bad about) is churn that could have been prevented.
Stop churn before it starts
Your best opportunity to prevent churn is when the customer relationship is at its healthiest. Every email you send is a strategic retention lever—not just the ones you send after you suspect a customer might leave. Once your users give you permission to send, you have the great power to connect with them in whatever manner and at whatever pace you choose. You also have the great responsibility to make sure you’re always delivering value to them through relevant and timely information.
To this end, you should be A/B testing key design and editorial elements regularly, but you also need to test and evaluate big picture campaign elements like cadence, frequency, timing, and behavioral triggers, so make sure your individual emails and your overall communication strategy are optimized for maximum performance. (Maximum performance = minimal churn. See our blog post measuring retention)
You also need to know when and how to diversify your communication strategy. You will naturally (and correctly) want to focus on optimizing your primary newsletter or email campaign first. If done right, you’ll see rapid improvement, but as the low hanging fruit gets picked over, performance gains will become harder and more incremental. It’s important to realize when you’ve reached the performance limit for a single newsletter or campaign so that you can start segmenting and targeting narrower audiences before their interest plateaus.
But, you might be asking, as the hosts of this party, what do we do about the guests who—despite our best efforts at hospitality—seem to be inching (or even running) towards the door?
Identifying Churn-Risk Users
Most users will slip away quietly, so you need to be alert to the subtle shifts in behavior that may indicate a churn risk, keeping in mind that different users will give different signals. Finding complex relationships in large and incongruous sets of data is difficult to achieve at human scale, which is why most sophisticated marketers turn to vendors who employ advanced machine learning technology to gauge an individual user’s churn risk. These tools analyze user behavior and extract patterns that are likely to precede churn, enabling you to more accurately and effectively engage high-risk users. (The best ones also enable you to rank those users based on how valuable they are likely to be so you can decide who you really want to invest in keeping.)
04: How To Engage And Retain Your Current And Future UsersLogan Merrick
In this episode of The Buzinga Podcast, Logan talks about a big issue for developers - retention. Here's how to engage and retain your users so you are squeezing the most value from them.
How We Manage It: A Q&A Interview With a Wildly Successful Community ManagerGet Satisfaction
A conversation with Yola's Community Support Manager, Monique Viljoen-Platts. Learn about her secret sauce for creating and growing a vibrant and successful customer support community on Get Satisfaction.
Emerging Leaders Program, Session 5: Written CommunicationPeak Support
Peak Support's Emerging Leaders Program is an 8-session mini-MBA for new team leads or aspiring leaders. You can find the full curriculum at https://www.peaksupport.io/e-books/.
What The Hell Are Chat Canned Responses (And Why Should You Even Care)Customericare
We recently introduced canned responses for CustomerIcare live chat software. We know a lot of small businesses are afraid of spending way too much time chatting if they add a chat window to their website. That's why we think canned responses (or quick responses as we call them) can help a lot.
However since 90% of businesses use them all wrong we're created this small presentation to quickly explain the real value of quick responses.
If you're interested in saving time you can also check out these awesome free resources:
About annoying canned responses: http://customericare.com/live-chat-could-canned-responses-be-slowing-you-down/
Downloadable PDF list of good canned responses you can start using right now:
http://customericare.com/live-chat-canned-responses/
Why Santa Should Really Start Using Live ChatCustomericare
Santa is not doing so great with all the letters he receives lately. He has a lot of customers but he made some mistakes and few presents were lost in the process. So now people are leaving and his churn rate is out of control. What if live chat was the solution?
7 Customer Appreciation Ideas Small Businesses Can Actually UseCustomericare
We've been looking for cool and original ways to thank customers for their loyalty. After reading hundreds of posts and interviewing Robin from the Thank Tank (thethanktank.com). We put together a list of 7 (+ a bonus one) customer appreciation ideas to help your small business stand out without spending hundreds of dollars.
5 Steps Guide to Building a Customer Centric CompanyCustomericare
Many companies claim to be customer centric nowadays but very few really are. Here's a simple guide to help you be one of the few truly customer-centric companies out there.
Bonus: checklists to download, print and share (no email needed, just grab them in the slides)
It looks like lots of companies have lost touch with the "human" side of marketing. They invest more and more into marketing automation and less into human interactions. This is a 10 steps guide to make your online marketing a little more human.
Back to the future of customer service / Part 1: Peer to Peer customer supportCustomericare
First part of a series of slides about Customer Service's future. Others will be coming soon, you can sign up to our newsletter here to receive them: http://eepurl.com/OgIyb
1st Topic: Peer to Peer Customer Support
How can your customer service representatives establish leadership in a customer support branded community. The presentation tells you how to be part of the community and create a deeper bound with customers using live video chat.
Quarkus Hidden and Forbidden ExtensionsMax Andersen
Quarkus has a vast extension ecosystem and is known for its subsonic and subatomic feature set. Some of these features are not as well known, and some extensions are less talked about, but that does not make them less interesting - quite the opposite.
Come join this talk to see some tips and tricks for using Quarkus and some of the lesser known features, extensions and development techniques.
AI Pilot Review: The World’s First Virtual Assistant Marketing SuiteGoogle
AI Pilot Review: The World’s First Virtual Assistant Marketing Suite
👉👉 Click Here To Get More Info 👇👇
https://sumonreview.com/ai-pilot-review/
AI Pilot Review: Key Features
✅Deploy AI expert bots in Any Niche With Just A Click
✅With one keyword, generate complete funnels, websites, landing pages, and more.
✅More than 85 AI features are included in the AI pilot.
✅No setup or configuration; use your voice (like Siri) to do whatever you want.
✅You Can Use AI Pilot To Create your version of AI Pilot And Charge People For It…
✅ZERO Manual Work With AI Pilot. Never write, Design, Or Code Again.
✅ZERO Limits On Features Or Usages
✅Use Our AI-powered Traffic To Get Hundreds Of Customers
✅No Complicated Setup: Get Up And Running In 2 Minutes
✅99.99% Up-Time Guaranteed
✅30 Days Money-Back Guarantee
✅ZERO Upfront Cost
See My Other Reviews Article:
(1) TubeTrivia AI Review: https://sumonreview.com/tubetrivia-ai-review
(2) SocioWave Review: https://sumonreview.com/sociowave-review
(3) AI Partner & Profit Review: https://sumonreview.com/ai-partner-profit-review
(4) AI Ebook Suite Review: https://sumonreview.com/ai-ebook-suite-review
First Steps with Globus Compute Multi-User EndpointsGlobus
In this presentation we will share our experiences around getting started with the Globus Compute multi-user endpoint. Working with the Pharmacology group at the University of Auckland, we have previously written an application using Globus Compute that can offload computationally expensive steps in the researcher's workflows, which they wish to manage from their familiar Windows environments, onto the NeSI (New Zealand eScience Infrastructure) cluster. Some of the challenges we have encountered were that each researcher had to set up and manage their own single-user globus compute endpoint and that the workloads had varying resource requirements (CPUs, memory and wall time) between different runs. We hope that the multi-user endpoint will help to address these challenges and share an update on our progress here.
Top 7 Unique WhatsApp API Benefits | Saudi ArabiaYara Milbes
Discover the transformative power of the WhatsApp API in our latest SlideShare presentation, "Top 7 Unique WhatsApp API Benefits." In today's fast-paced digital era, effective communication is crucial for both personal and professional success. Whether you're a small business looking to enhance customer interactions or an individual seeking seamless communication with loved ones, the WhatsApp API offers robust capabilities that can significantly elevate your experience.
In this presentation, we delve into the top 7 distinctive benefits of the WhatsApp API, provided by the leading WhatsApp API service provider in Saudi Arabia. Learn how to streamline customer support, automate notifications, leverage rich media messaging, run scalable marketing campaigns, integrate secure payments, synchronize with CRM systems, and ensure enhanced security and privacy.
Globus Connect Server Deep Dive - GlobusWorld 2024Globus
We explore the Globus Connect Server (GCS) architecture and experiment with advanced configuration options and use cases. This content is targeted at system administrators who are familiar with GCS and currently operate—or are planning to operate—broader deployments at their institution.
Prosigns: Transforming Business with Tailored Technology SolutionsProsigns
Unlocking Business Potential: Tailored Technology Solutions by Prosigns
Discover how Prosigns, a leading technology solutions provider, partners with businesses to drive innovation and success. Our presentation showcases our comprehensive range of services, including custom software development, web and mobile app development, AI & ML solutions, blockchain integration, DevOps services, and Microsoft Dynamics 365 support.
Custom Software Development: Prosigns specializes in creating bespoke software solutions that cater to your unique business needs. Our team of experts works closely with you to understand your requirements and deliver tailor-made software that enhances efficiency and drives growth.
Web and Mobile App Development: From responsive websites to intuitive mobile applications, Prosigns develops cutting-edge solutions that engage users and deliver seamless experiences across devices.
AI & ML Solutions: Harnessing the power of Artificial Intelligence and Machine Learning, Prosigns provides smart solutions that automate processes, provide valuable insights, and drive informed decision-making.
Blockchain Integration: Prosigns offers comprehensive blockchain solutions, including development, integration, and consulting services, enabling businesses to leverage blockchain technology for enhanced security, transparency, and efficiency.
DevOps Services: Prosigns' DevOps services streamline development and operations processes, ensuring faster and more reliable software delivery through automation and continuous integration.
Microsoft Dynamics 365 Support: Prosigns provides comprehensive support and maintenance services for Microsoft Dynamics 365, ensuring your system is always up-to-date, secure, and running smoothly.
Learn how our collaborative approach and dedication to excellence help businesses achieve their goals and stay ahead in today's digital landscape. From concept to deployment, Prosigns is your trusted partner for transforming ideas into reality and unlocking the full potential of your business.
Join us on a journey of innovation and growth. Let's partner for success with Prosigns.
Top Features to Include in Your Winzo Clone App for Business Growth (4).pptxrickgrimesss22
Discover the essential features to incorporate in your Winzo clone app to boost business growth, enhance user engagement, and drive revenue. Learn how to create a compelling gaming experience that stands out in the competitive market.
Navigating the Metaverse: A Journey into Virtual Evolution"Donna Lenk
Join us for an exploration of the Metaverse's evolution, where innovation meets imagination. Discover new dimensions of virtual events, engage with thought-provoking discussions, and witness the transformative power of digital realms."
Listen to the keynote address and hear about the latest developments from Rachana Ananthakrishnan and Ian Foster who review the updates to the Globus Platform and Service, and the relevance of Globus to the scientific community as an automation platform to accelerate scientific discovery.
Enhancing Research Orchestration Capabilities at ORNL.pdfGlobus
Cross-facility research orchestration comes with ever-changing constraints regarding the availability and suitability of various compute and data resources. In short, a flexible data and processing fabric is needed to enable the dynamic redirection of data and compute tasks throughout the lifecycle of an experiment. In this talk, we illustrate how we easily leveraged Globus services to instrument the ACE research testbed at the Oak Ridge Leadership Computing Facility with flexible data and task orchestration capabilities.
In software engineering, the right architecture is essential for robust, scalable platforms. Wix has undergone a pivotal shift from event sourcing to a CRUD-based model for its microservices. This talk will chart the course of this pivotal journey.
Event sourcing, which records state changes as immutable events, provided robust auditing and "time travel" debugging for Wix Stores' microservices. Despite its benefits, the complexity it introduced in state management slowed development. Wix responded by adopting a simpler, unified CRUD model. This talk will explore the challenges of event sourcing and the advantages of Wix's new "CRUD on steroids" approach, which streamlines API integration and domain event management while preserving data integrity and system resilience.
Participants will gain valuable insights into Wix's strategies for ensuring atomicity in database updates and event production, as well as caching, materialization, and performance optimization techniques within a distributed system.
Join us to discover how Wix has mastered the art of balancing simplicity and extensibility, and learn how the re-adoption of the modest CRUD has turbocharged their development velocity, resilience, and scalability in a high-growth environment.
Developing Distributed High-performance Computing Capabilities of an Open Sci...Globus
COVID-19 had an unprecedented impact on scientific collaboration. The pandemic and its broad response from the scientific community has forged new relationships among public health practitioners, mathematical modelers, and scientific computing specialists, while revealing critical gaps in exploiting advanced computing systems to support urgent decision making. Informed by our team’s work in applying high-performance computing in support of public health decision makers during the COVID-19 pandemic, we present how Globus technologies are enabling the development of an open science platform for robust epidemic analysis, with the goal of collaborative, secure, distributed, on-demand, and fast time-to-solution analyses to support public health.
How Recreation Management Software Can Streamline Your Operations.pptxwottaspaceseo
Recreation management software streamlines operations by automating key tasks such as scheduling, registration, and payment processing, reducing manual workload and errors. It provides centralized management of facilities, classes, and events, ensuring efficient resource allocation and facility usage. The software offers user-friendly online portals for easy access to bookings and program information, enhancing customer experience. Real-time reporting and data analytics deliver insights into attendance and preferences, aiding in strategic decision-making. Additionally, effective communication tools keep participants and staff informed with timely updates. Overall, recreation management software enhances efficiency, improves service delivery, and boosts customer satisfaction.
Software Engineering, Software Consulting, Tech Lead, Spring Boot, Spring Cloud, Spring Core, Spring JDBC, Spring Transaction, Spring MVC, OpenShift Cloud Platform, Kafka, REST, SOAP, LLD & HLD.
Innovating Inference - Remote Triggering of Large Language Models on HPC Clus...Globus
Large Language Models (LLMs) are currently the center of attention in the tech world, particularly for their potential to advance research. In this presentation, we'll explore a straightforward and effective method for quickly initiating inference runs on supercomputers using the vLLM tool with Globus Compute, specifically on the Polaris system at ALCF. We'll begin by briefly discussing the popularity and applications of LLMs in various fields. Following this, we will introduce the vLLM tool, and explain how it integrates with Globus Compute to efficiently manage LLM operations on Polaris. Attendees will learn the practical aspects of setting up and remotely triggering LLMs from local machines, focusing on ease of use and efficiency. This talk is ideal for researchers and practitioners looking to leverage the power of LLMs in their work, offering a clear guide to harnessing supercomputing resources for quick and effective LLM inference.
2. Once upon a time…
A tiny live chat startup called
Customericare (yes, that’s us), decided to
stop living in the dark and finally invested in
a decent product to track their SaaS users.
!
After a very restricted amount of research (I
could have lied for dramatic effect but I
won’t insult your intelligence), they found
Intercom.
3. Days went by,
we’ ve learned a lot…
AND WE WANT TO SHARE
THAT WITH YOU
Hoping you’ll share it with others because
we love when people share our stuffs
4. Before we get started
It would be hard (and pointless) to stuff slides with
numbers and emails, so we created a PDF with:
!
- the exact emails we send
- important stats to go with each email (answer rate, click rate, and more…)
- the Intercom set-up of each email (sending rules)
YOU CAN GRAB THE PDF HERE
(There’s a download box at the beginning of the article)
5. We made a huge mistake when
we first got started
OUR ONBOARDING PROCESS WAS
BASICALLY NON-EXISTENT
6. It used to look something like this
Users signed up giving their:
Name
Email Address
Company Name
1
They were redirected
to our app
2
We sent them
a welcome email
manually
3
8. Finally, we’ ve come around,
AND HAVE A BETTER PROCESS INCLUDING:
A simple 1 field sign-up
form to reduce friction
In-app, non invasive tutorial
to help users get started
Event based emails sent
through Intercom
9. Now let’s take a closer look at
THE ONBOARDING EMAIL PROCESS
Aurelie Chazal
Welcome onboard!
10. Here’s what we got:
500+ USERS ONBOARDED
1889 EMAILS SENT
47% AVERAGE OPEN RATE
6% AVERAGE CLICK RATE
5% AVERAGE RESPONSE RATE
11. There are some crucial points in our
customers’ onboardingjourney
Signup
Install html
code on site Have first
chat
Switch from trial
to paid of free plan
Start using more
advanced features
Become an active
user
12. And emails help us guide users
through these points
Signup
Install html
code on site Have first
chat
Start using more
advanced features
Become an active
user
Switch from trial
to paid of free plan
13. They also help us get feedback from
users whojumped offboard
Signup
Install html
code on site Have first
chat
Switch from trial
to paid of free plan
Start using more
advances features
Become an active
user
14. We divided the emails into 4 groups
1. Welcome
new trial users
2. Educate
users
3. Onboard users after
trial period
4. Rescue inactive users
16. The quote was found on
this awesome article on Vero’s blog
A very wise guy named
Paras Chopra once said
« More often than not the welcome email is just a
re-iteration of how to login or a reminder of the email address
the customer used to sign up. Actually giving links to detailed
guides helps a customer orient themselves properly and
begin to make maximum usage of the product. »
17. So we decided to organize
1. GIVE NEW USERS THE TOOLS THEY NEED TO START
CHATTING
our welcome emails around 2 goals:
2. GET TO KNOW THEM (THEIR BUSINESS, WHAT THEY
WANT TO ACHIEVE WITH LIVE CHAT…)
18. The process looks like this:
Getting started email Welcome email
(sent after sign up) (sent after first chat)
V1: Signed up
on our website
V2: Downloaded the
WordPress Plugin
Install code email
(sent after sign-up
if onboarding not completed)
For website
signups only
19. Our getting started email
focuses on 2 actions:
Have first chat Customize plugin
(Click here to download a PDF with the exact email we send)
21. And it turns out:
50% of users
have their
1st chat
22. And it turns out:
50% of users
have their
1st chat
20% of users
customize the
chat window
23. And it turns out:
50% of users
have their
1st chat
20% of users
customize the
chat window
most rewarding action at
the core of our app
24. Lesson learned:
FOCUS YOUR GETTING STARTED EMAIL
ON THE CORE AND MOST REWARDING
ACTION USERS ARE LOOKING TO
PERFORM IN YOUR APP
25. Lesson learned:
FOCUS YOUR GETTING STARTED EMAIL
ON THE CORE AND MOST REWARDING
ACTION USERS ARE LOOKING TO
PERFORM IN YOUR APP
for us it’s having a chat, for
a social media scheduling
app it would be scheduling
your first post
26. Now, let’s look at our Welcome email
(Click here to download a PDF with all the emails)
28. And the results are…
5% reply rate
20% of replies from
people who won’t
use our app
20% reports of bugs
and other problems
4 users saved
thanks to email
80% of conversations end
after 1 reply
29. And the results are…
5% reply rate
20% of replies from
people who won’t
use our app
20% reports of bugs
and other problems
4 users saved
thanks to email
80% of conversations end
after 1 reply
TERRIBLY
DISAPPOINTING.
33. But, here’s what Groove has that we don’t
1. A PERSONAL LOOKING EMAIL
34. But, here’s what Groove has that we don’t
1. A PERSONAL LOOKING EMAIL
2. A GOOD REASON FOR USERS TO REPLY
35. But, here’s what Groove has that we don’t
1. A PERSONAL LOOKING EMAIL
2. A GOOD REASON FOR USERS TO REPLY
3. A MORE GENUINE OVERALL FEEL
36. But, here’s what Groove has that we don’t
1. A PERSONAL LOOKING EMAIL
2. A GOOD REASON FOR USERS TO REPLY
3. A MORE GENUINE OVERALL FEEL
4. A SIMPLER PROCESS
(our users already received a first email, this is Groove’s first email)
37. Lesson learned:
DON’T TRY TO BE EVERYTHING AT
ONCE. HAVE ONE CLEAR WELCOME
EMAIL WHERE YOU FOCUS ON ONE
CORE OBJECTIVE
38. Lesson learned:
DON’T TRY TO BE EVERYTHING AT
ONCE. HAVE ONE CLEAR WELCOME
EMAIL WHERE YOU FOCUS ON ONE
CORE OBJECTIVE
We are working on a better in-app
tutorial that should make the 1st
email redundant so we can focus
on a personal / relationship
building approach
40. What we want to achieve:
INTRODUCE TRIAL USERS TO ADVANCED
FEATURES (help them discover new
possibilities and make the most out of our
app)
INCREASE ENGAGEMENT
(increase the use of our brand and make
sure users come back)
41. The process looks like this:
Features teaser email Newsletter teaser email
(sent 3 days after signup) (sent 10 days after signup)
V1: Users with low
engagement
V2: Highly engaged
users
49. Lesson learned:
EDUCATIONAL EMAILS NEED TO BE
MORE FOCUSED AND TARGETED
We eventually want to adopt a more
targeted approach where a user who
would perform a specific action would
receive a specific feature suggestion
(ex: if a user adds a proactive chat
invitation, suggest he adds quick
answers)
50. The newsletter teaser email
FOCUSES ON GETTING USERS ENGAGED
WITH OUR BRAND AND NOT ONLY
OUR APP
54. We made 2 rookie mistakes
1.
!
The email is focused
primarily on us and how
cool our blog is
Bad marketer! Didn’t your
mom teach you anything
55. We made 2 rookie mistakes
1.
!
The email is focused
primarily on us and how
cool our blog is
Bad marketer! Didn’t your
mom teach you anything
2.
!
We don’t provide
immediate value to our
users
We’ll try replacing the
newsletter by our ebook
56. Lesson learned:
NO ONE CARES ABOUT YOU! ONLY
PROMOTE YOUR CONTENT IF IT IS
TRULY USEFUL TO USERS
57. Lesson learned:
NO ONE CARES ABOUT YOU! ONLY
PROMOTE YOUR CONTENT IF IT IS
TRULY USEFUL TO USERS
We promoted our newsletter when
we have an ebook that would bring a
lot more immediate value to users…
This is going to change :)
59. What we want to achieve:
TURN TRIAL USERS INTO CUSTOMERS
(promote the paid plans to people who
might benefit from it)
GATHER FEEDBACK FROM THOSE WHO LEFT
(we know our app won’t fit everyone’s
needs but we always make it a priority to
gather feedback)
60. The process looks like this:
End of trial emails Plan selected emails
(after a plan was selected)
3 days before end
1 day before end
trial ended
1 version for each monthly plan
License cancelled email
(if no plan selected after 30 days)
61. The end of trial emails
ARE PRETTY STRAIGHT FORWARD
62. The end of trial emails
ARE PRETTY STRAIGHT FORWARD
1
1. Information about
precise end of the trial
63. The end of trial emails
ARE PRETTY STRAIGHT FORWARD
1
1. Information about
precise end of the trial
2
2. Quick reminder about
the options our users
have
64. These emails have mostly helped us
RETAIN USERS WHO WERE NOT YET
READY TO PAY BY OFFERING OUR
FREE PLAN
65. Lesson learned:
MAKE IT EASY FOR USERS TO SELECT
THE PLAN THEY WANT TO CONTINUE
ON. WHEN OFFERING FREEMIUM, DON’T
HIDE THE FREE PLAN!
66. Lesson learned:
MAKE IT EASY FOR USERS TO SELECT
THE PLAN THEY WANT TO CONTINUE
ON. WHEN OFFERING FREEMIUM, DON’T
HIDE THE FREE PLAN!
We are still running tests were we
« hide » the free option. However,
emails we got from people looking for
it makes us think we lost good users
because of this.
68. The license cancelled email is
A GOOD OPPORTUNITY TO GATHER
FEEDBACK TO IMPROVE
1.
!
Our app
It allows us to see which vital
features we are missing
69. The license cancelled email is
A GOOD OPPORTUNITY TO GATHER
FEEDBACK TO IMPROVE
1.
!
Our app
It allows us to see which vital
features we are missing
2.
!
Our marketing
A lot of users just don’t get
how to benefit from our app,
or they are just not our target
customers
70. WE ADDED THIS EMAIL FEW WEEKS
AGO IN THE INTERCOM CYCLE SO IT
DIDN’T HAVE A CHANCE TO SEND YET.
HOWEVER, WE’RE DECIDED TO TRY IT
ON OLDER TRIALS BY SENDING A
MANUAL OUTREACH.
74. Lesson learned:
MOST PEOPLE WON’T MIND GIVING YOU
FEEDBACK, YOU JUST HAVE TO ASK
AND BE GENUINE ABOUT IT
The email was sent by our CEO
which pleasantly surprised some
people who were just happy we
cared about their experience.
76. What we want to achieve:
RESCUE LOST TRIAL USERS
(see if there’s anything we can do to help)
GATHER FEEDBACK
(we don’t primarily focus on asking for
feedback but it helped us gather some
great insight)
77. The process looks like this:
14 days inactive email 30 days inactive email7 days inactive email
78. IN A GREAT ARTICLE, INTERCOM
MENTIONS THE « BUT I WAS JUST ON
HOLIDAYS » EFFECT
79. IN A GREAT ARTICLE, INTERCOM
MENTIONS THE « BUT I WAS JUST ON
HOLIDAYS » EFFECT
I have to admit that we are guilty of
misplaced « just on holiday » rescue
emails
81. What do I mean by that?
When getting started, you want to rescue as many
users as you can so you schedule emails like this one:
Sent after 7 days of
being inactive
83. Intercom is spot on with this!
HERE’S A REPLY WE RECEIVED:
It’s a really friendly email but a
customer should never have to
apologies for our mistakes…
85. Still, the results for these emails
HAVE EXCEEDED OUR EXPECTATIONS
40%
average
open rate
9%
average
reply rate
86. Still, the results for these emails
HAVE EXCEEDED OUR EXPECTATIONS
40%
average
open rate
9%
average
reply rate
The best email is the 2nd one sent after 14 days
with a 50% open rate and 13% reply rate
87. The only channel where we
START MORE CONVERSATIONS IS
The live chat window on
our website
88. Live chat helps us engage users
BEFORE OF WHILE THEY ARE USING THE APP
89. Live chat helps us engage users
BEFORE OF WHILE THEY ARE USING THE APP
Intercom emails help us engage users
AFTER THEY LEFT THE APP
90. Together, they’ ve been an amazing way
TO GATHER FEEDBACK AND KEEP IN TOUCH
WITH USERS
92. Lesson learned:
GIVE USERS SOME TIME BEFORE
CONSIDERING THEM INACTIVE.
While rescue emails have worked
great we scheduled too many of them
too close together which annoyed
few users and confused others.
94. So what’s next?
1. WORK ON A BETTER WELCOME EMAIL PEOPLE WILL
WANT TO REPLY TO
95. So what’s next?
1. WORK ON A BETTER WELCOME EMAIL PEOPLE WILL
WANT TO REPLY TO
2. SWITCH THE NEWSLETTER TEASER TO AN EBOOK
TEASER
96. So what’s next?
1. WORK ON A BETTER WELCOME EMAIL PEOPLE WILL
WANT TO REPLY TO
2. SWITCH THE NEWSLETTER TEASER TO AN EBOOK
TEASER
3. GIVE «INACTIVE USERS» MORE TIME BEFORE WE
CONTACT THEM
97. And a larger project:
CREATE HIGHLY TAILORED TASK ORIENTED
EMAILS TO:
!
1. give users kudos when they finished a new
task
!
2. suggest new features and tasks depending
on previous behavior
98. That’s it!
Want more details? We’ve put together a PDF with the exact
emails we send, detailed stats about each of them and the
Intercom settings we use.
YOU CAN GRAB THE PDF HERE
(There’s a download box at the beginning of the article)
99. ABOUT US
We’re the folks behind CustomerIcare Live Chat.
It’s free, easy to use and built by an amazing team
of helpful people.
x
CLICK HERE TO
LEARN MORE