1. Daniel Y. Lee
5420 144
th
ST SW
EDMONDS, WA 98026
Cell: (425) 320-8220
Email: dleerunner@gmail.com
OBJECTIVE:
• Highly motivated and energetic mid-career professional seeking a position as User
Researcher/Moderator.
EXPERIENCE:
08/13/07 - PRESENT Compass Group USA (Microsoft)
Redmond, WA
User Experience Studios, Usability Lab Manager
•Support Windows Server Team, BING, MSN, and daily operations of Usability Labs.
•Add and remove administrators using User Account Control settings.
• Train usability engineers as needed to operate recording software and equipment.
• Troubleshoot system failures and resolve in a timely manner.
• Monitor email communications and provide immediate responses.
• Assist the Infrastructure Team with new lab installations and cable patching.
• Document daily progress and submit to management team at end of week.
• Meet and greet with User Researchers for introductions and study setup.
• Provide training to new hires as needed.
• Maintain high level of professionalism with clients.
• Analyze and troubleshoot Eye Tracking issues and resolve in a timely manner.
• Implement new ideas for PC imaging and work closely with team members.
• Maintain Hyper-V machines using local and remote control.
• Create and deploy images using IMAGEX and Windows Automated Installation Kit.
07/20/06 – 07/20/09 United States Air Force Reserve McChord
AFB, WA
Network and Personnel Administrator
• Organized personnel records and training documents.
• Repaired and resolved any internal network issues.
• Assisted with unit accountability head counts.
• Maintain user permissions and access using Active Directory.

2. 09/08/99 – 09/08/03 United States Air Force Spangdahlem AB, GE - Fairchild
AFB, WA
Network Administrator
• Provided direction and training for fellow airmen under my supervision.
• Created an extensive training checklist, reducing training time from six to four days.
• Coordinated with flight staff on large meal orders.
• Managed and maintained network servers for over 200 employees.
• Responded to technical emergencies and resolved them in a timely manner.
• Implemented training guides and documents on troubleshooting system errors.
• Maintain user account permissions and access using Active Directory.
• Deployed to Operation Southern Watch for essential mission support.
SYSTEMS PROFICIENCY AND SKILLS:
• Advance knowledge in: Microsoft Office 2003-2010 and Windows Operating Systems.
• Basic knowledge in operation of Windows Server 2003, 2008, 2008 R2, and
Virtualization.
• Intermediate knowledge in TCP/IP Protocols and network topology.
• Basic knowledge in Disaster Recovery.
• Basic knowledge in Disk Configuration.
• Basic knowledge in configuring and installing routers, VoIP, and switches.
• Type approximately 65 Words per Minute.
• Observation logging utilizing OVO 6.0 and OVO 7 software.
• Create XML files using Windows Automated Installation Kit.
EDUCATION AND TRAINING:
2012 – 2014 Lake Washington Technical Institute
Associates of Science in Pre-Nursing
Kirkland, WA
Graduated – 3.5 GPA
Psychology, Sociology, and Quantitative Reasoning Coursework:
General Psychology, Lifespan Psychology, Intro to Sociology, Statistics
2010 – 2010 InfoCOMM
Installation Online
Redmond, WA
Audio Visual Certification
2007 – 2008 ITT Technical Institute
Computer Network Systems
Everett, WA

3. 3.5 GPA - 36 credits earned
1999 – 1999 United States Air Force Basic and Technical Training
Career Development Course in Services
San Antonio, TX
3.7 GPA - Graduated/AFSC 3-Level Achieved
AWARDS, DECORATIONS, RECOMMENDATIONS:
• “Great Quality” Award for ‘Excellent Lab Support’ on 10/20/2011.
• “Great Quality” Award for ‘Eye Tracker Troubleshooting/Support’ on 12/8/2010.
• “Great Teamwork” Award for ‘Eye Tracking Assistance’ on 6/21/2010.
• “Great Quality” Award for ‘Special Study Setup’ on 6/2/2010.
• Wish Granter for Make-A-Wish Foundation as of 4/20/2010.
• Contributed to Compass Group Technology Vendor of the Year Award.
• Received ‘Highest Honors’ in 2007 for maintaining a grade point average of 3.8.
• Participated in ‘Sort By The Tunes 2007’ at Food lifeline in Shoreline, WA.
• Achieved an excellent score of 95% on 5-Level Skill Career Development Course.
LANGUAGES:
• Advanced/Conversant Korean. Read, write, and speak.
• Basic Japanese.