1. Danielle R. Arp
6345 North Delaware Ave. 503-781-3113
Portland, OR 97217 arpdanielle@gmail.com
SUMMARY
Customer Service Professional
Experienced customer service professional with excellent communication and organization skills,
leadership experience, and the ability to understand and implement complex business procedures in a
fast paced environment
Highlights of Expertise:
 Customer Service  Program Management  Product Life Cycle
 Material Planning  Problem Resolution
implementation
 Supply & Demand
 Process Improvement  Process development &
implementation
 Sales & Marketing
Forecast
PROFESSIONAL EXPERIENCE
NVIDIA CORPORATION, Beaverton, OR June, 2014–Nov, 2014
World leader in visual computing technologies and the inventor of the GPU and Dec, 2010–May, 2014
Quick Turn Project Manager
Owned the facilitation and execution of all NVIDIA board and/or system type builds across multiple
locations. Stood as the overall NVIDIA operations communication hub for planning, purchasing, test,
engineering and manufacturing.
 Interface between NVIDIA and contract manufacturers in both US and China
 Prioritized multiple high demand prototype products being built at each CM
 Operations contact for Program Managers driving each project
 Provided material movement between inventory locations
 Placed POs, released deviations, provided build instructions and test
requirements for each prototype build
Material Program Manager
Supported New Product Introductions within the Product Life Cycle (PLC) milestones for Tegra based
clamshell and tablet related products. Worked with the Product Development Team (PDT) members as the
materials interface between the business unit, purchasing, planning and manufacturing sites.
 Planned and scheduled motherboard and system prototype builds both in the US and China
 Daily interaction with business unit stakeholders (Program PM, engineering,
Business Unit managers, etc), and MFG OP stakeholders
 Resolved material issues which maintained schedule requirements and
maximum efficiency of our manufacturing sites
 Escalated as needed barriers/issues that risked completion of mfg deliverables
Tools: MS Office, SAP, IM

2. Danielle R. Arp
INTEL CORPORATION, Hillsboro, OR July, 2006 – Nov, 2010,
World’s largest chip maker June, 2005 – June, 2006,
and April, 2000 – May, 2005
Program Manager
Served as the bridge between platform engineering, silicon engineering, silicon validation teams, platform
manufacturing and stakeholders to ensure that quality platforms were delivered per schedule to enable
silicon validation
 Chaired cross-functional board design Product Development Team (PDT) responsible for 3 major
board families over 9 skus
 Primary contact interfacing with program steering committees, validation steering committees and
silicon PDTs reporting board HW schedules, issues/risks & plans
 Managed all motherboard deliverables from concept to deployment
 Developed and implemented the Demand Call process for motherboard orders
 Championed roll out of Post-Delivery Customer Quality Support Forum providing a venue for
customers to report and resolve board functionality/operational quality issues
Business Analyst
Provided the bridge between business stakeholders and the software development team ensuring customer /
product requirements were supported in the delivered software.
 Obtained a thorough understanding of the customer’s business processes to identify the value drivers
associated with the project
 Drove stakeholder’s full engagement and held team members accountable to their responsibilities
 Performed testing as a quality check to ensure business and data quality requirements had been
addressed in the solution
 Coordinated end user training and facilitated Train-the-Trainer sessions
 Standardized the reporting engagement process across three different applications
 Streamlined software application processes resulting in increased through put time for reporting
releases
Material Program Manager
Supported both Reference Design Vehicles (RDVs) and New Product Introductions (NPI) within the Product
Life Cycle (PLC) milestones. Worked with the Product Development Team (PDT) members as the materials
interface between the business unit, commodity management, and high volume manufacturing sites
 Served as the primary materials contact and communication focal point between the PDT and
manufacturing sites in the US, Malaysia and China
 Investigated and resolved material supply issues regarding delivery, price, and quality
 Successful support of the Tejas Grantsdale Reference validation platform which supported silicon
enabling through deploying 4k units to 250 external customers and 500 internal customers.
 Recommended, created and implemented process improvement to management - spearheaded the
Chipset Sampling Process Improvement Task Force Team.
 Owned leadership role for business unit’s Lead Free (LF) enabling that resulted in the first successful
launch of lead free revenue silicon and motherboards
Tools: SPEED, SAP, MS Office
EDUCATION
Bachelor of Arts, History,
Portland State University,
Portland, OR