Good Data Governance to Great Data Governance

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Copyright © 2012 Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com
Non-Invasive Data Governance™ is a trademark of Robert S. Seiner & KIK Consulting
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Robert S. Seiner
KIK Consulting & Educational Services – KIKconsulting.com
The Data Administration Newsletter – TDAN.com
Real-World Data Governance
Good Data Governance to Great Data Governance
Why Some Companies Make the Leap and Some Do Not
Monthly Webinar Series Hosted by DATAVERSITY
Robert S. Seiner – KIK Consulting / TDAN.com
August 15, 2013 – 2:00 p.m. EST

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Upcoming Webinars
• Real-World Data Governance – 2013 Monthly Webinar Series
– 09/19/13 – Governing Customer Data – Is there a difference?
– 10/17/13 – Managing Governance Metadata for Mass Consumption
– 11/21/13 – Governing Data – Big and Small, Come One Come All
– 12/19/13 – Data Governance Expectations
 Visit DATAVERSITY.Net for More Information

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Good to Great
Abstract
• A dozen years ago Jim Collins authored the book Good to Great (Harper
Business, 2001), the first business book that stretched far beyond the
traditional business book audience and market.
• In this webinar with Bob Seiner, he will borrow from the main points of this
book to focus on the activities organizations should consider to extend their
good data governance programs to become great data governance
programs.
• Seiner will demonstrate factors that have led to “glass ceilings” and
highlight those factors that world-class organizations have built governance
into everyday activities.

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Good to Great
The Book
• Written by Jim Collins
Harper Business Press 10/2001 – ISBN 0066620996
• Author of Built to Last – Management Studies of 90s
• Disapproves of the current management hype of
superhuman CEOs, IT cults & acquisition mania. cover G2G
• Do not enable mediocrity to become competence.
Enable competence to become excellence. cover G2G

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Good to Great
The Book
• Good Is the Enemy of Great title of chapter 1 of G2G
• Level 5 Leadership chapter 2
• First Who … Then What chapter 3
• Confront the Brutal Facts (Yet Never Lose Faith) chapter 4
• A Culture of Discipline chapter 6

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Good to Great
Definitions
 Data Governance
 Data Governance is the Execution and Enforcement of Authority Over the Mgmt. of
Data and Data-Related Resources.
 Data Stewardship
 Data Stewardship is the Formalization of Accountability Over the Mgmt. of Data and
Data-Related Resources.
 Non-Invasive Data Governance™
 The practice of:
 applying formal accountability & behavior
 through non-invasive roles & responsibilities
 to existing and / or new processes
 to assure that the definition, production & usage of data
 assures regulatory compliance, security, privacy, protection & quality.

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• What do I want you to take from this session?
• GOOD data governance Vs. GREAT data governance
• Plan to Be GREAT
• Pragmatic Disciplines
Good to Great
Outline

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• Who’s definition of GOOD? Of GREAT?
• Four Traits of GREAT (Data Governance)
– Satisfy Business Needs
– View it as an Investment Vs. Expense –
Don’t spend “an Arm and a Leg”.
– Focus on Formality, Efficiency & Effectiveness
– Focus on Quality
• “Don’t let perfection get in the way of good enough.” Pittsburgh Retail Executive
Good to Great
Good Data to Great Data

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Good to Great
Plan to be Great

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• Increase Emphasis on Planning …
– Information Policy – Publish / Enforce
– Stewardship as Applied Accountability
– Evolve Enterprise Data – Build Core Data
– Concentrate on Quality – Measures
– Meta-Data Front & Center
• Money Solutions
Vs.
• Practice / Discipline Solutions
Good to Great
Plan to be Great

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1. Good is the Enemy of Great
2. Level 5 Leadership
3. First Who … Then What
4. Confront the Brutal Facts (Yet Never Lose Faith)
5. A Culture of Discipline
Good to Great
Plan to be Great

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Good to Great
Dilbert on Data Management

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Good to Great
1. How Good Became the Enemy of Great

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• One of the key reasons why we have so little that becomes great.
• Easy to settle for good.
• But what about the vast majority of organizations that wake up partway
through life and realize that they’re good, but not great?
• Questions to ask ourselves:
– Do you have a good Data Governance program?
– Are you satisfied with good or is it important to get to great?
– What is the difference between a good program and a great program?
– What will it take to move from good to great?
Good to Great
How Good Became the Enemy of Great

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• Phase 1: The Search
• Phase 2: Compared to What?
• Phase 3: Inside the Black Box
• Phase 4: Chaos to Concept
Good to Great

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• Phase 1: The Search
– What are you searching for? Targeted Behavior
– What is the “End Game”?
– Begin by Defining Best Practices
• Practical, Doable, Add Value
• At Risk if we don’t achieve this Best Practice
Good to Great

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• Phase 2: Compared to What?
– Complete Critical Analysis Questions
• Why is this a Best Practice for us?
• What are we doing that Supports this Best Practice?
• Where is there Room for Improvement?
• What do you Recommend?
– Develop Action Plan
• Two Pronged Method
• Tasks, Subtasks, Sub-Subtasks, …
• Operating Model of Roles & Responsibilities
• Communications Plan
Good to Great

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• Phase 3: Inside the Black Box
• What does it take to “Make the Leap”?
• Effective Messages for Management
• Best Practices & Critical Analysis
• Action Plan & Communications Plan
Good to Great

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• Phase 4: Chaos to Concept
• Don’t Let Perfection Get in the Way of Good Enough!
• Incremental Actions & Milestones
• Cannot Flip a Light Switch and
Turn On Data Governance
• Get Business & Technical Resources
to Tell You the Value
Good to Great

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Good to Great
2. Level 5 Leadership

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• Not Letting Perfection Get in the Way of Good Enough (Roles)
– Level 5 Executive
– Level 4 Effective Leader
– Level 3 Competent Manager
– Level 2 Contributing Team Member
– Level 1 Highly Capable Individual
Good to Great
Level 5 Leadership

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– Level 5 Executive
– Level 4 Strategic
– Level 3 Tactical
– Level 2 Operational
– Level 1 Support
Good to Great
Level 5 Leadership
Operational Level
Operational Data Stewards (existing)
Data Definers, Producers, Users
These people are presently defining,
producing and using data as part of their
jobs. Recording of the Operational Data
Stewards will be an important enabler of
improved communications, coordination
and cooperation among stewards.
Tactical Level
Data Domain Stewards
Per assigned Subject Areas
Data Steward Coordinators
One per Business Unit
Strategic Level
Data Governance Council
Data Governance Sponsors Group
or Group of similar participation. One person, plus
alternate, for each Business Unit represented & IT.
Consider financial services & human resources.
Executive Level
Data Steering Committee
Senior-most level knowledge of the program.
Leverage existing business structure as possible.
If no structure exists, utilize an IT Steering Committee
or an executive founded board or council.
Operational Level - Business Unit Specific
Strategic -
Enterprise
Tactical Level - Cross Business Unit
Executive
“Non-Invasive Data Governance”™ Operating Model
of Roles & Responsibilities
Escalation
/ApprovalPath
Copyright © 2009 - Robert S. Seiner - KIK Consulting & Educational Services, LLC - All Rights Reserved
Data
Governance
Program
Team
(DGPT)
IT
SubjectResource
Experts
Data Governance Program Team
Data Governance Team Manager
Responsible for Administering the Program,
facilitating use of the Data Governance Council,
communicating program components and value to the Organization.
Advisory assistance from other levels.
IT Subject Resource Experts
System/Data Resource Experts
IT Staff including Application
Development, Data Design,
Security, and other Data
Resource Management.
Com
m
unication
KIK Consulting & Educational Services, LLC

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– Level 5 Executive – Executive Committee (Limited Interaction)
– Level 4 Strategic – Data Governance Council (Involved)
– Level 3 Tactical – Data Domains Stewards & Coordinators (Active)
– Level 2 Operational – Operational Data Stewards (Active)
– Level 1 Support – Data Governance Team & IT (Active)
Good to Great
Level 5 Leadership

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• Humility + Will = Level 5
• A Compelling Modesty
• Unwavering Resolve … To Do What Must Be Done
Good to Great
Level 5 Leadership

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• Level 5 leaders display a workmanlike diligence.
• More plow horse than show horse.
Good to Great
Level 5 Leadership

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Good to Great
3. First Who … Then What

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• Addressing Who First, Then What
• There are going to be times when we can’t wait for somebody.
Now, you’re either on the bus or off the bus.
Ken Kesey – from The Electric Kool-Aid Acid Test
by Tom Wolfe
• Rigorous, Not Ruthless
– Discipline # 1 – When in doubt, don’t hire –
keep looking.
– Discipline # 2 – When you know you need to make a people change,
act.
– Discipline # 3 – Put your best people on your biggest opportunity,
not your biggest problem.
Good to Great
First Who … Then What

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• Not a “Genius with a Thousand Helpers”
Level 5 Leader
First Who
Then What
• How does this relate to Data Governance?
• Best Practice # 1 – Senior Management Sponsorship, Support
and Understanding
Good to Great
Get the right people on the bus.
Build a superior executive team.
Once you have the right people in place,
figure out the best path to greatness.

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• First Who – The Common Data Matrix
Good to Great

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• Then What?
Good to Great
• Then What – What Will the Who Do

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Good to Great

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Good to Great
4. Confront the Brutal Facts

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• Messages for Management
– We ARE already governing data (but we are doing it informally).
– We CAN formalize how we govern data by putting structure around what we are
presently doing.
– We CAN Improve:
• How We Manage Data Risk & Secure Data
• Data Quality & Provide Quality Assurance
• Coordination, Cooperation, Communications Around Data
– We DO NOT Have to Spend A Lot of Money.
In fact … Data Governance only costs the time we put into it.
– We NEED structure. We should consider a Non-Invasive approach.
Good to Great
Confront the Brutal Facts (Yet Never Lose Faith)

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• More Messages for Management
– Data Governance does not have to be A HUGE CHALLENGE.
– Data Governance is NOT A TECHNICAL SOLUTION.
– PEOPLE BEHAVIOR IS GOVERNED, Not Data.
– Data Governance is an EVOLUTION, NOT REVOLUTION.
Good to Great

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• A Climate Where the Truth is Heard
– Lead with questions, not answers.
– Engage in dialogue and debate, not coercion.
– Conduct autopsies, without blame.
– Build “red flag” mechanisms.
Good to Great

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• Facts are Better than Dreams
– Back your words with business and technical peoples words.
– Learn rather than preach.
– Questions for business and technical people:
• “What is the quality of the data preventing you from doing?”
• “What would you like to do with data that you presently cannot?”
• “How does this impact your everyday job?”
• “In an ideal world, what would your data/data
processes look like?”
Good to Great

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• A primary task in taking a company from good to great is to create a culture
wherein people have a tremendous opportunity to be heard and ultimately,
for the truth to be heard.
• Feedback mechanisms are important.
• Get the business and technical people to tell you the value.
• Formal means of recording, reviewing and resolving issues.
Good to Great

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Good to Great
5. Culture of Discipline

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• Develop a Culture of Formal Discipline
Formal, Not Different
• Data Stewardship in 3D – TDAN.com a long time ago
– de Facto
– Discipline
– Database
• Bill of “Rights” (around Data Governance Discipline)
– Get the right person, to do the right thing, at the right time,
given the right information, with the right decision making
leads to the right result, most often.
Good to Great
Culture of Discipline

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• Bill of “Rights” – and the artifacts that go with them
– Get the right person – Common Data Matrix (de facto)
– … At the right time – Data Governance Activity Matrix (discipline)
– … To do the right thing – Data Governance Activity Matrix (discipline)
– … Given the right information – Data Governance Metadata (database)
– … With the right decision making – Decision Making Flow (discipline)
– … Leads to the right result – Data Governance Policy (the law [?])
– … Most often = Great Data Governance.
Good to Great

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• A Culture, Not a Tyrant
• Sustained great results depend on building a culture full of self-disciplined
people who take disciplined action, fanatically and consistently.
• A Culture of Discipline Involves a Duality
– People Adhere to a Consistent System
– Give People Freedom & Responsibility w/in the Framework of that System
• Sounds Non-Invasive to Me!
Good to Great

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Good to Great
Summary
• Definitions – What is Good? What is Great?
• Planning to be Great
– Good Is the Enemy of Great
– Level 5 Leadership
– First Who … Then What
– Confront the Brutal Facts (Yet Never Lose Faith)
– A Culture of Discipline
• Wrap Up

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Upcoming Webinars
• Real-World Data Governance – 2013 Monthly Webinar Series
– 09/19/13 – Governing Customer Data – Is there a difference?
– 10/17/13 – Managing Governance Metadata for Mass Consumption
– 11/21/13 – Governing Data – Big and Small, Come One Come All
– 12/19/13 – Data Governance Expectations
 Visit DATAVERSITY.Net for More Information

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• Robert S. Seiner
KIK Consulting & Educational Services – KIKconsulting.com
The Data Administration Newsletter – TDAN.com
Post Office Box 112571, Upper St. Clair, Pennsylvania 15241
412.220.9643, 412.220.9644 (Fax)
rseiner@kikconsulting.com
rseiner@tdan.com
Contact Information

Good Data Governance to Great Data Governance

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