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From Content to  Context  and from Collection to  Connection A Workshop in Making KM Effective SLA 2008 [email_address] howtosavetheworld.ca
Workshop Outline ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Executives’ View of KM  ,[object Object],[object Object],[object Object],[object Object]
Front Line’s View of KM ,[object Object],[object Object],[object Object],[object Object]
What KM 1.0 Was  Supposed to Solve “Let’s centralize this to  reduce wasted conversations”  “Let’s put all the important stuff  inside the firewall on Intranets & groupware”  “Let’s put all the marketing  stuff on our website”
The KM 1.0 Model acquire store disseminate add value Know-what Collection Content Just in case Librarians are  good at  this
The Verdict on KM 1.0 (Davenport’s Study) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The Rise & Fall of KM 1.0 Chasing the Hottest IT: Effects of Information Technology Fashion on  Organizations Ping Wang
Trying Again: KM 2.0 everything inside is open and shared outside unless it's illegal to do so (community of the whole world) public websites (boundaries established by firewall) public presence and  'marketing‘ stories (detailed, context-rich); visualizations "best practices' (stripped down) content format paradigm communities of passion - self-managed and ad hoc, conversation-focused  communities of practice - centrally established and managed, content-focused communities RSS-publishable and subscribable personal web pages, blogs and small-group-created wikis; main information flows are what matters to each person, peer-to-peer large complicated centrally-managed intranets for 'publishing' and 'browsing' content; main information flows are top-down instruction (policies, directories), bottom-up submission content publishing, browsing and information flow personal content management tools - everyone manages their own content, just-in-time, harvestable large centralized just-in-case content repositories of 'submitted' 'reusable' documents with standardized taxonomy and search tools content management, search and delivery platform KM 2.0: all about context and connection KM 1.0: all about content and collection
Trying Again: KM 2.0 what the customer wants to know: multimedia interactive self-assessment tools what the company wants you to know: press releases, sales material what's served up on the public website ,[object Object],[object Object],[object Object],[object Object],e-mail connectivity enablers ,[object Object],[object Object],[object Object],[object Object],licensed databases purchased from outside info-professionals (disintermediation) research KM 2.0: all about context and connection KM 1.0: all about content and collection
The KM 2.0 Model synthesize connect canvass apply Know-who Connection Context Just in time But can  Librarians/IPs do  this ? acquire store disseminate add value Know-what Collection Content Just in case
Discussion Questions ,[object Object],[object Object]
The Evolving Role of the IP ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
KM 2.0: Visualization https://www.llnl.gov/
KM 2.0: Visualization https://www.msu.edu/%7Ehowardp/organicindustry.html
KM 2.0: Just in Time Who’s Available To Answer My Question Right Now? www.google.com/talk/
KM 2.0: Simple Virtual Presence Desktop VideoConferencing: Simple Virtual Presence Real Time Anywhere 7/24 Free vyew.com
KM 2.0:  The Cost of Not Knowing
Group Discussion ,[object Object],[object Object]
Value Propositions for KM ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The KM Framework (and why it’s important) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Example of a KM Framework Value Propositions: Why are we doing this? What is expected? 1. Improve understanding of important & emerging issues, risks, opportunities 2. Improve connectivity, collaboration & peer-to-peer knowledge transfer 3. Improve effectiveness, quality, and productivity of stakeholders’ work ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],v.2 Dave Pollard August 2007
Group Discussion ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Getting Buy-In  for the Framework ,[object Object],[object Object]
Innovation: What’s Next in KM ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Blogs as Courseware http://newmediaocw.wordpress.com/
Cultural Anthropology ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Simulations & Scenarios http://www.openthefuture.com/2008/05/simfutures.html
Proximity Locators dodgeball.com
Affinity Detectors ntag.com
Online Presentations slideshare.net/DavePollard/
Online Doc Sharing http://docs.google.com/
Mind Mapping http://freemind.sourceforge.net/
GPS/GoogleMaps Mashups http://healthmap.org/en
Open Space Technology openspaceworld.org
Virtual World Collaboration
Group Discussion ,[object Object],[object Object]
Overcoming Obstacles ,[object Object],[object Object],[email_address] howtosavetheworld.ca

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From KM 1.0 to KM 2.0: A Workshop on Evolving Knowledge Management Frameworks and Roles

  • 1. From Content to Context and from Collection to Connection A Workshop in Making KM Effective SLA 2008 [email_address] howtosavetheworld.ca
  • 2.
  • 3.
  • 4.
  • 5. What KM 1.0 Was Supposed to Solve “Let’s centralize this to reduce wasted conversations” “Let’s put all the important stuff inside the firewall on Intranets & groupware” “Let’s put all the marketing stuff on our website”
  • 6. The KM 1.0 Model acquire store disseminate add value Know-what Collection Content Just in case Librarians are good at this
  • 7.
  • 8. The Rise & Fall of KM 1.0 Chasing the Hottest IT: Effects of Information Technology Fashion on Organizations Ping Wang
  • 9. Trying Again: KM 2.0 everything inside is open and shared outside unless it's illegal to do so (community of the whole world) public websites (boundaries established by firewall) public presence and 'marketing‘ stories (detailed, context-rich); visualizations "best practices' (stripped down) content format paradigm communities of passion - self-managed and ad hoc, conversation-focused  communities of practice - centrally established and managed, content-focused communities RSS-publishable and subscribable personal web pages, blogs and small-group-created wikis; main information flows are what matters to each person, peer-to-peer large complicated centrally-managed intranets for 'publishing' and 'browsing' content; main information flows are top-down instruction (policies, directories), bottom-up submission content publishing, browsing and information flow personal content management tools - everyone manages their own content, just-in-time, harvestable large centralized just-in-case content repositories of 'submitted' 'reusable' documents with standardized taxonomy and search tools content management, search and delivery platform KM 2.0: all about context and connection KM 1.0: all about content and collection
  • 10.
  • 11. The KM 2.0 Model synthesize connect canvass apply Know-who Connection Context Just in time But can Librarians/IPs do this ? acquire store disseminate add value Know-what Collection Content Just in case
  • 12.
  • 13.
  • 14. KM 2.0: Visualization https://www.llnl.gov/
  • 15. KM 2.0: Visualization https://www.msu.edu/%7Ehowardp/organicindustry.html
  • 16. KM 2.0: Just in Time Who’s Available To Answer My Question Right Now? www.google.com/talk/
  • 17. KM 2.0: Simple Virtual Presence Desktop VideoConferencing: Simple Virtual Presence Real Time Anywhere 7/24 Free vyew.com
  • 18. KM 2.0: The Cost of Not Knowing
  • 19.
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  • 21.
  • 22.
  • 23.
  • 24.
  • 25.
  • 26. Blogs as Courseware http://newmediaocw.wordpress.com/
  • 27.
  • 28. Simulations & Scenarios http://www.openthefuture.com/2008/05/simfutures.html
  • 32. Online Doc Sharing http://docs.google.com/
  • 35. Open Space Technology openspaceworld.org
  • 37.
  • 38.