1. DAVID L. NIHISER
1530 West 96th
Place • Crown Point, Indiana 46307
219.310.4689 • dnihiser@comcast.net
OPERATIONS MANAGER
Dynamic operations and processing executive 15+ years of experience and a history of optimizing the
bottom line, performance (as reflected by internal ratings), productivity, and employee / equipment
processes for a high-volume distribution enterprise. Strategic thinker and team leader with proven ability
to spearhead mission-critical projects and collaborations, add value throughout a complex processing
system, and cultivate productive business relationships. MBA in progress, fluent in German.
Operations • Strategic Planning • Continuous Process Improvements • Mail Processing • Quality / Safety
Team Leadership & Development • Troubleshooting • Resource Allocation • Process Automation
Relationship Management • Mail Distribution • Customer Service Management • Training
Machine / Equipment Management • Maintenance • Productivity Growth • Logistics
PROFESSIONAL EXPERIENCE
UNITED STATES POSTAL SERVICE, Elk Grove Village/Chicago, Illinois and Other Locations
World’s leading mail delivery / shipping organization with ~ 700,000 employees.
Manager, In-Plant Support (2008 to 2010)
Direct support operations and 2 team members for a 24-hour site with 456 employees processing Priority
Mail and 1st
/ 3rd
class mail for the Illinois region. Develop and implement strategies to optimize receipt,
sorting, distribution, and transportation of mail / parcels, including alignment of resources with needs and
adherence of performance to facility objectives. Monitor quality / efficiency of site’s programs; manage
programs to enhance processes and improve facility’s rating within the overall postal system. Cultivate
strong relationships with local post offices in the area, including technical support.
Specific Accomplishments
• Drove the facility from a national ranking of 79th
(of 80) to 55th
in the Excellence in First Class
(EXFC) program, a continuous operational evaluation provided by IBM; ensured achievement of
objectives by reviewing activities, generating prospective system modifications, and deploying new
processes.
• Increased Delivery Confirmation (for timely delivery) rate for outbound (from Illinois) priority mail
from 92% to 94% in 2 months by spearheading multiple facility process improvements.
• Enhanced productivity for inbound and outbound items through accommodation of ~ 25% volume
growth without increase in labor hours; assumed ownership of all Priority parcel traffic statewide and
improved resource allocation by distributing a portion to a facility near O’Hare Airport.
• Played key role in enabling the District Manager and Senior Plant manager to win the prestigious
Post Master General’s Award for outstanding performance on the EXFC project.
• Substantially bolstered operations by leading an initiative to adjust robot and trayveyor programming
to comply with then-current workflows; delivered effective solution in 1 week.
Chicago Cluster Service Coordinator (2006 to 2009)
Manage regional service operations after accepting assignment to bolster Chicago area’s 4 processing
facilities and the customer service function (also see EXFC initiative above). Create and deploy plans to
achieve performance goals; devise process enhancements resulting in improved performance scores.
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2. Continued…
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3. DAVID L. NIHISER • Page 2 • dnihiser@comcast.net
UNITED STATES POSTAL SERVICE (continued)
Senior Operations Support Specialist / Operations Support Specialist, Chicago, Illinois
(2007 to 2008, 2005 to 2007, and 2000)
Manager, Distribution Operations / Distribution (2007, 2000 to 2001, 1996 to 1997)
Oversaw inbound / outbound letter processing, 8 supervisors, and ~ 120 additional team members (20
supervisors and ~ 350 staff from 2000 to 2001) at an 800,000 sq ft facility; managed processing of letters
and flats (magazines and newspapers) at different times. Leveraged expertise in mail systems to achieve
organizational objectives and consult on budget preparation. Maximized functionality of numerous mail
processing machines; prepared and deployed maintenance and operational schedules, tracked
equipment performance, and ensured prompt resolution of issues. Reviewed volume and machine
availability to facilitate proper resource allocation and prevent delays in mail delivery. Built strong
relationships with customers, colleagues, and employee union officials. Directed safety / policy
compliance and the personnel training function.
Specific Accomplishments
• Generated improvements in EXFC ratings / productivity (to maintain capacity after headcount
decrease) while maximizing alignment with budget targets.
• Increased efficiency of preparing mail for machine processing, reducing daily cycle time 2+ hours;
performed analysis of processes, identified a 3+ hour delay on the 1st
floor during the tray separation
phase, and implemented a solution featuring direct routing to the 2nd
floor.
• Enhanced processing operations for the facility and an understaffed, offsite distribution location by
allocating team members to minimize delays from the other site; enabled earlier nightly completion
for the evening and overnight shifts.
Directory Analyst Specialist (2001 to 2005, 1997 to 1999)
Manager, Administrative Services (2000)
Manager, Maintenance / Supervisor, Maintenance (1999 to 2000, 1997, 1994 to 1996)
Directed maintenance at a large postal processing center. Spearheaded programs to enable seamless
operation of automated equipment and efficient provision of facility / system services ~ 3 managers, 12
supervisors and 174 additional team members.
EDUCATION
Master of Business Administration (Expected in 2014)
Keller Graduate School of Management, Merrillville, Indiana
Bachelor of Science in International Studies / Business
Purdue University, West Lafayette, Indiana
ADDITIONAL DEVELOPMENT / CERTIFICATION
Certificate of Supervision, Purdue University
PROFESSIONAL AFFILIATIONS
National Association of Postal Supervisors
COMPUTER SKILLS
Resume

4. Microsoft Office
Resume

5. DAVID L. NIHISER
1530 West 96th
Place • Crown Point, Indiana 46307
219.310.4689 • dnihiser@comcast.net
Dear Sir / Dear Madam:
With a proven track record of impacting the bottom line by improving overall performance and team
productivity in a complex processing / distribution environment, I am proud to have established myself as
a successful operations and processing executive. Combining expertise in continuous process
improvements, mail processing, resource allocation, and troubleshooting, I am now seeking the
opportunity to bring 15+ years of experience to your organization.
Over the course of my career, I have created value by leading teams and key projects, building strong
business relationships, and developing equipment / machinery and workflow solutions. I am also
presently pursuing an MBA and am fluent in German. A sample of key contributions includes:
• Drove the facility from a national ranking of 79th
(of 80) to 55th
in the Excellence in First Class
(EXFC) program, a continuous operational evaluation provided by IBM; ensured achievement of
objectives by reviewing activities, generating prospective system modifications, and deploying new
processes.
• Increased Delivery Confirmation (for timely delivery) rate for outbound (from Illinois) priority mail
from 92% to 94% in 2 months by spearheading multiple facility process improvements.
• Generated improvements in EXFC ratings / productivity (to maintain capacity after headcount
decrease) while maximizing alignment with budget targets.
• Enhanced efficiency of preparing mail for machine processing, reducing daily cycle time 2+ hours;
performed analysis of processes, identified a 3+ hour delay on the 1st
floor during the tray separation
phase, and implemented a solution featuring direct routing to the 2nd
floor.
For a more detailed presentation of my skills and background, please review the enclosed resume and
feel free to contact me at your earliest convenience. Thank you for your time and consideration, and I
look forward to speaking with you soon.
Sincerely,
David L. Nihiser
Resume

6. DAVID L. NIHISER
1530 West 96th
Place • Crown Point, Indiana 46307
219.310.4689 • dnihiser@comcast.net
Dear Sir / Dear Madam:
With a proven track record of impacting the bottom line by improving overall performance and team
productivity in a complex processing / distribution environment, I am proud to have established myself as
a successful operations and processing executive. Combining expertise in continuous process
improvements, mail processing, resource allocation, and troubleshooting, I am now seeking the
opportunity to bring 15+ years of experience to your organization.
Over the course of my career, I have created value by leading teams and key projects, building strong
business relationships, and developing equipment / machinery and workflow solutions. I am also
presently pursuing an MBA and am fluent in German. A sample of key contributions includes:
• Drove the facility from a national ranking of 79th
(of 80) to 55th
in the Excellence in First Class
(EXFC) program, a continuous operational evaluation provided by IBM; ensured achievement of
objectives by reviewing activities, generating prospective system modifications, and deploying new
processes.
• Increased Delivery Confirmation (for timely delivery) rate for outbound (from Illinois) priority mail
from 92% to 94% in 2 months by spearheading multiple facility process improvements.
• Generated improvements in EXFC ratings / productivity (to maintain capacity after headcount
decrease) while maximizing alignment with budget targets.
• Enhanced efficiency of preparing mail for machine processing, reducing daily cycle time 2+ hours;
performed analysis of processes, identified a 3+ hour delay on the 1st
floor during the tray separation
phase, and implemented a solution featuring direct routing to the 2nd
floor.
For a more detailed presentation of my skills and background, please review the enclosed resume and
feel free to contact me at your earliest convenience. Thank you for your time and consideration, and I
look forward to speaking with you soon.
Sincerely,
David L. Nihiser
Resume