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Fact or fiction
The top 5 myths about digital marketing in
a business to business (B2B) environment
Deirdre Cashion, consultant at ProfIT Marketing
Agenda
•Changes in the marketing landscape
•Top 5 digital marketing myths for B2B markets
•Some practical tips on how to build a successful
digital marketing engine
05/05/2014
About Me
• Marketer with over 20 years’
industry experience
• Specialising in B2B and tech
clients
• Marketing manager and channel
sales manager with 3Com for 7
years
• Freelance marketer since 2001
05/05/2014
Changes in the marketing landscape
• Traditional marketing
has been turned on its
head by the internet
and digital
• Media fragmentation
• Shift in balance of
power between
supplier and customer
05/05/2014
05/05/2014
People are spending more time online
05/05/2014
05/05/2014
Business Technology Facts
Irish enterprises employing
10 or more persons used
some form of social media
such as LinkedIn,Twitter or
YouTube.This compares
with an EU average of just
30%.
48% of businesses use social media
• 25% of companies have no website,
despite the fact that €4 billion is spent
online annually by Irish consumers
• 46% use enterprise blogs or blogging
• 20% use multimedia content sharing
websites
• Just over one in three will use social
media to develop the company’s image
or market its products
• Over one quarter use social media to
respond to customer feedback
• One in 10 use social media to
collaborate with business partners
Source: CSO, December 2013
Myth No 1
Our website is really only there to act as an
online brochure for our organisation
05/05/2014
05/05/2014
Your website is your most important digital asset
• Aesthetically pleasing, user-friendly, customer-centric
• Showcase your products and services
• Should form the central point of everything you do
• Engine of influence
• Should contain information that is of value to your
customers
05/05/2014
05/05/2014
Content is King
Myth No 2
Social media is a complete waste of time in a
business to business environment
05/05/2014
05/05/2014
Choose your social media channels carefully
• The internet and digital channels
are driving micro segmentation
• Develop buyer personas
• Where are your buyers online?
• Facebook
• Twitter
• LinkedIn
• Social media can drive an effective
influence management programme
05/05/2014
Myth No 3
Email marketing is dead
05/05/2014
05/05/2014
Email is effective if executed well
•Email gets a lot of bad press
•Open rates and click rates are difficult to maintain
•Quality content drives quality engagement
•Dual screening is a huge opportunity
•Measurable activity right through to website
• A/B testing, determine best days/times, establish
correlations between content types etc.
05/05/2014
Myth No 4
I can’t measure the results from my digital
marketing campaigns
05/05/2014
05/05/2014
Digital marketing is the most measurable form of
marketing there is
• Google analytics
• Measures and dimensions
• Email measurement
• Mailchimp, ConstantContact, CampaignMonitor
• Twitter – Tweetlevel, Klout, Peerindex
• LinkedIn – update engagement, company followers, company reach
• Facebook fans
• Online PR – Google alerts
• Gated content – identifiable individuals
05/05/2014
Myth No 5
I need a big marketing department and an
even bigger budget to manage my digital
marketing efforts
05/05/2014
05/05/2014
How to build a successful digital marketing engine
• Decide on your overall goals
and objectives
• Analyse your target audience
and try to build an individual
persona for your buyers
• Map the most appropriate digital
marketing channels
• Start small with a manageable
activity rate
• Measure and refine
05/05/2014
Knowledge
Measure
Analyse
Plan
Execute
Be clever about managing assets
• Plan and focus
• Recycle and rework content through different
channels
• Establish daily working processes and practices and
stick to them
• Hire in extra capacity on a contract basis where
required
05/05/2014
05/05/2014
Shift from outbound to inbound marketing
Source: HubSpot
Thank you for listening
To contact me:
Tel: 086-2455550
dcashion@profitmarketing.ie
@dee_cashion
05/05/2014

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Top 5 Digital Marketing Myths for Small Business (and maybe large too)

  • 1. Fact or fiction The top 5 myths about digital marketing in a business to business (B2B) environment Deirdre Cashion, consultant at ProfIT Marketing
  • 2. Agenda •Changes in the marketing landscape •Top 5 digital marketing myths for B2B markets •Some practical tips on how to build a successful digital marketing engine 05/05/2014
  • 3. About Me • Marketer with over 20 years’ industry experience • Specialising in B2B and tech clients • Marketing manager and channel sales manager with 3Com for 7 years • Freelance marketer since 2001 05/05/2014
  • 4. Changes in the marketing landscape • Traditional marketing has been turned on its head by the internet and digital • Media fragmentation • Shift in balance of power between supplier and customer 05/05/2014
  • 7. 05/05/2014 Business Technology Facts Irish enterprises employing 10 or more persons used some form of social media such as LinkedIn,Twitter or YouTube.This compares with an EU average of just 30%. 48% of businesses use social media • 25% of companies have no website, despite the fact that €4 billion is spent online annually by Irish consumers • 46% use enterprise blogs or blogging • 20% use multimedia content sharing websites • Just over one in three will use social media to develop the company’s image or market its products • Over one quarter use social media to respond to customer feedback • One in 10 use social media to collaborate with business partners Source: CSO, December 2013
  • 8. Myth No 1 Our website is really only there to act as an online brochure for our organisation 05/05/2014
  • 10. Your website is your most important digital asset • Aesthetically pleasing, user-friendly, customer-centric • Showcase your products and services • Should form the central point of everything you do • Engine of influence • Should contain information that is of value to your customers 05/05/2014
  • 12. Myth No 2 Social media is a complete waste of time in a business to business environment 05/05/2014
  • 14. Choose your social media channels carefully • The internet and digital channels are driving micro segmentation • Develop buyer personas • Where are your buyers online? • Facebook • Twitter • LinkedIn • Social media can drive an effective influence management programme 05/05/2014
  • 15. Myth No 3 Email marketing is dead 05/05/2014
  • 17. Email is effective if executed well •Email gets a lot of bad press •Open rates and click rates are difficult to maintain •Quality content drives quality engagement •Dual screening is a huge opportunity •Measurable activity right through to website • A/B testing, determine best days/times, establish correlations between content types etc. 05/05/2014
  • 18. Myth No 4 I can’t measure the results from my digital marketing campaigns 05/05/2014
  • 20. Digital marketing is the most measurable form of marketing there is • Google analytics • Measures and dimensions • Email measurement • Mailchimp, ConstantContact, CampaignMonitor • Twitter – Tweetlevel, Klout, Peerindex • LinkedIn – update engagement, company followers, company reach • Facebook fans • Online PR – Google alerts • Gated content – identifiable individuals 05/05/2014
  • 21. Myth No 5 I need a big marketing department and an even bigger budget to manage my digital marketing efforts 05/05/2014
  • 23. How to build a successful digital marketing engine • Decide on your overall goals and objectives • Analyse your target audience and try to build an individual persona for your buyers • Map the most appropriate digital marketing channels • Start small with a manageable activity rate • Measure and refine 05/05/2014 Knowledge Measure Analyse Plan Execute
  • 24. Be clever about managing assets • Plan and focus • Recycle and rework content through different channels • Establish daily working processes and practices and stick to them • Hire in extra capacity on a contract basis where required 05/05/2014
  • 25. 05/05/2014 Shift from outbound to inbound marketing Source: HubSpot
  • 26. Thank you for listening To contact me: Tel: 086-2455550 dcashion@profitmarketing.ie @dee_cashion 05/05/2014