John Korioth, co-owner of a bar in Austin, Texas called SIX, attended a Zappos presentation which inspired him to focus on improving company culture. He realized that great customer service stems from a great internal culture. He started prioritizing employees, getting their input, addressing issues they raised, and making meetings more engaging. This led to significantly improved employee retention and matching sales during economic downturns. Adopting Zappos' culture-first approach helped the business succeed where others struggled.
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Delivering Happiness - Engaging the Empire Caesars - 5.5.2011
1. DELIVERING HAPPINESS A PATH TO PROFITS, PASSION, AND PURPOSE WWW. DELIVERINGHAPPINESS .COM Tony Hsieh Engaging the Empire: Caesars Entertainment Employee Engagement Conference May 5, 2011
68. WHAT IS YOUR GOAL IN LIFE? Grow Company Get a Great Job Boyfriend / Girlfriend Be Healthy Retire Early Make Money Find Soul Mate Run Faster Spend Time w/ Family Buy A Home Get Married Run A Marathon why? why? why? why? why? why? why? why? HAPPINESS why? why? why? why?
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71. WHAT IS YOUR GOAL IN LIFE? Grow Company Get a Great Job Boyfriend / Girlfriend Be Healthy Retire Early Make Money Find Soul Mate Run Faster Spend Time w/ Family Buy A Home Get Married Run A Marathon why? why? why? why? why? why? why? why? why? why? why? why? HAPPINESS