Delivering Happiness - Morgan Stanley Smith Barney - 5.10.11

DELIVERING HAPPINESS A PATH TO PROFITS, PASSION, AND PURPOSE WWW. DELIVERINGHAPPINESS. COM Tony Hsieh Jenn Lim Blizzard Entertainment April 1, 2011 Morgan Stanley Smith Barney Chairman’s Innovation Exchange May 10, 2011 TONY HSIEH JENN LIM WWW .DELIVERINGHAPPINESS. COM

+275,000 COPIES SOLD 17+ LANGUAGES/COUNTRIES 2010 BEST OF LISTS AMAZON CUSTOMER FAVORITE NPR MARKETPLACE INC. MAGAZINE NEW YORK POST READWRITEWEB #1 BESTSELLER LISTS NYTIMES WSJ AMAZON BARNES & NOBLE BORDERS WHOA.

HAPPY WRAP http://www.youtube.com/watch?v=NtiIXo9Id-s

WE HEARD FROM AROUND THE WORLD no matter what… BACKGROUND CULTURE IDEAS JOB UNIFIED BY THE SAME VISION HAPPINESS

THEN THERE WAS A BUS TOUR FIRST…THERE WAS A BOOK

SXSW 2011 “ THERE WAS THIS GREAT PASSION ABOUT GETTING ON THIS BUS – ONE OF THOSE MOMENTS WHERE YOU DECIDE YOU’RE EITHER GOING TO LIVE SOMETHING YOU HAVE NO UNDERSTANDING OF, OR WHETHER YOU’RE GOING TO STAY IN YOUR BOX AND WHAT YOU’RE COMFORTABLE WITH. I FELT LIKE LIVING .” -ASHTON KUTCHER

ICEE I NSPIRE C ONNECT E DUCATE E XPERIENCE

GLOBAL MOVEMENT TO SPREAD AND INSPIRE HAPPINESS IN THE WORLD SUSTAINABLE SCALABLE COMPANY WITH A CAUSE

JOIN THE MOVEMENT! DELIVERINGHAPPINESS.COM CULTUREBOOK.ORG [email_address] FACEBOOK .COM/DELIVERINGHAPPINESS TWITTER | @DHMOVEMENT | @DHMOVEMENTCEO

A Little About Me (Tony) ,[object Object]

A Little About Me (Tony) ,[object Object],[object Object],[object Object]

A Little About Me (Tony) ,[object Object],[object Object],[object Object],[object Object]

A Little About Me (Tony) ,[object Object],[object Object],[object Object],[object Object],[object Object]

[object Object],‘ 01 ‘ 02 ‘ 06 ‘ 03 ‘ 04 ‘ 05 ‘ 07 ‘ 00 ‘ 08 Gross Sales $MM $1,000 800 600 400 200

Customer Experience ,[object Object],[object Object],[object Object],[object Object],[object Object]

the #1 priority CULTURE 5 weeks of training Culture book $2000 offer Hiring for culture Twitter helps build culture

C lothing, C ustomer Service, C ulture C ustomer Service C lothing C ulture

Delivering Happiness (customers and employees) ,[object Object]

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Example: Core Values ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

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From Mariana ,[object Object],[object Object],[object Object],[object Object],[object Object]

From John Korioth ,[object Object],[object Object],[object Object],[object Object],[object Object]

From John Korioth ,[object Object],[object Object],[object Object],[object Object]

From John Korioth ,[object Object],[object Object],[object Object]

From John Korioth ,[object Object],[object Object]

From Dave Brautigan ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

From Dave Brautigan ,[object Object],[object Object],[object Object],[object Object],[object Object]

VISION ,[object Object],[object Object],[object Object],[object Object]

ENTREPRENEURS: ,[object Object]

Example of evolving vision and brand ,[object Object],[object Object],[object Object],[object Object],[object Object]

Questions ,[object Object],[object Object],[object Object],[object Object],[object Object]

What ’s your business? ,[object Object],[object Object],[object Object],[object Object],[object Object]

TAKE A STEP BACK… WHAT IS YOUR GOAL IN LIFE?

WHAT IS YOUR GOAL IN LIFE? Grow Company Get a Great Job Boyfriend / Girlfriend Be Healthy Retire Early Make Money Find Soul Mate Run Faster Spend Time w/ Family Buy A Home Get Married Run A Marathon why? why? why? why? why? why? why? why? HAPPINESS why? why? why? why?

RESEARCH HAS SHOWN ,[object Object],[object Object],[object Object],[object Object]

HAPPINESS ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

WHAT IS YOUR GOAL IN LIFE? Grow Company Get a Great Job Boyfriend / Girlfriend Be Healthy Retire Early Make Money Find Soul Mate Run Faster Spend Time w/ Family Buy A Home Get Married Run A Marathon why? why? why? why? why? why? why? why? why? why? why? why? HAPPINESS

A FEW DIFFERENT FRAMEWORKS OF HAPPINESS

A FEW DIFFERENT FRAMEWORKS ON HAPPINESS ,[object Object],[object Object],[object Object],[object Object],[object Object]

3 TYPES OF HAPPINESS ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],time time time

RECOMMENDED BOOKS ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Contact info and tours! ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Profits Passion Purpose GREAT BUSINESS

HAPPINESS time time time GREAT BUSINESS Profits Passion Purpose Pleasure Passion Purpose

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Delivering HAPPINESS Learn more and join the movement! www. delivering happiness.com [email_address] [email_address]

Delivering Happiness - Morgan Stanley Smith Barney - 5.10.11

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