1. TEDxCMU
MARCH 3, 2013
PITTSBURGH, PA
JENN LIM
CEO & CHIEF HAPPINESS OFFICER

4. COULD THE
ANSWER
REALLY BE…
HAPPINESS?

5. WHAT ARE
YOUR GOALS
IN LIFE ?

6. WHAT ARE YOUR GOALS IN
LIFE?

7. OUR BRAINS ARE
HARDWIRED TO SEEK
HAPPINESS.
YET WE’RE SUPERBAD
AT PREDICTING
WHAT CAN SUSTAIN
IT.

8. REFLECTION
WHY AM I SO
PASSIONATE ABOUT
HAPPINESS?
HOW THE
HECK DID
?
I GET HERE

9. GO INTERNET LAYOFF
BEARS! CONSULTANT LOSER MT.
LOSS KILI
ZAPPOS GREEN FIELD ROCK
COMPANY PERSONAL VALUES BOTTO
VALUES M REAL
LOSS

10. “PEOPLE WILL FORGET WHAT YOU
SAID, PEOPLE WILL FORGET WHAT
YOU DID, BUT PEOPLE WILL NEVER
FORGET HOW YOU MADE THEM
FEEL.”
— MAYA ANGELOU

11. CULTURE AND CUSTOMER SERVICE
$2B COMPANY
1999 – TODAY
$1,000
800
Gross Sales $MM
600
400
200
‘00 ‘01 ‘02 ‘03 ‘04 ‘05 ‘06 ‘07 ‘08
NOV ‘09 AMAZON ACQUIRES ZAPPOS
$1.2 BILLION
SHARE VALUE AT THE TIME OF CLOSING

12. BEST WORKPLACES
VS. S&P 500
GREAT PLACE TO WORK/
FORTUNE MAGAZINE, 2010

13. WHAT DOES THE
SCIENCE OF HAPPINESS
HAVE TO TELL US?
SOME DATA AND FRAMEWORKS
LEARNED ALONG THE WAY…

14. TOP 5 I WISH’ES IN LIFE
…NOT WORKED
#
1 …THE SO HARD
COURAGE TO
I WISH …THE COURAGE TO
EXPRESS MY
LIVE TRUE FEELINGS.
TO I HAD…
…LET MYSELF BE
MYSELF, …STAYED IN HAPPIER
TOUCH WITH
NOT THE FRIENDS
LIFE OF
WHAT
OTHERS
EXPECTED SOME FRAMEWORKS
LEARNED ALONG THE WAY…

15. ELEMENTS OF HAPPINESS
NORM
CONTROL 40% DAY TO DAY
DECISIONS
>>
ACTIONS
NURTURE
10% ENVIRONMENT
90%
SUSTAINABLE
HAPPINESS
50% NATURE
GENETICS

18. LABOR DAY
2009
FIRST…
THERE WAS A BOOK

19. I CAN BE
A CMP!

21. THEN,
THE BUS TOUR…

25. WE HEARD FROM AROUND THE WORLD
NO MATTER WHAT UNIFIED
•BACKGROUND BY THE
•CULTURE SAME
•IDEAS VISION
•JOB
HAPPINESS

26. NOW…THE MOVEMENT
SCIENTIFIC SENSE
BUSINESS SENSE
HUMAN SENSE
TO SPREAD AND INSPIRE
HAPPINESS IN THE WORLD

27. HOW? The 3 C’s.
3100
Cities
110
Countries…
WHY
KEEP
GOING?

28. (RE-ENACTMENT)

29. JUST THINK…
•TRUE TO WEIRD SELF
•PASSIONS AND PURPOSE
•SHORTLIVED TO LONGLIVED
HAPPINESS

30. THEN DO.