1. DENISE BURKART-HAYNES
, 831 ANNA COURT, LAWRENCEVILLE, GEORGIA 30044 ( (404) 667.3534 : DENISEDHAYNES@GMAIL.COM
https://www.linkedin.com/in/denisedhaynes/ P a g e 1
EXECUTIVE ASSISTANT | OFFICE MANAGER | SYSTEMS ANALYST
S U M M A R Y O F Q U A L I F I C A T I O N S
Dynamic, solutions-oriented, and multifaceted administrative professional, with extensive experience supporting and
coordinating management activities, complemented with strong knowledge of database reporting, design, development,
and administration. Seeking a challenging administrative position to effectively utilize knowledge and skills honed from
experience.
– Skilled at utilizing technical proficiency and keen eye for detail to identify improvement needs; optimize business
operations; and develop and implement standards guidelines.
– Adept at formulating solutions and designing systematic methods to advance operational process, achieve
interventions, and adapt to new technologies.
– Equipped with exceptional interpersonal, teamwork, and communication skills; essential in building rapport with
all levels of staff.
A R E A S O F E X P E R T I S E
Management Support | Database Administration and Design | Reporting and Analytics
Technical Support and Troubleshooting | Vendor Relationship Management | Business Continuity Solutions
P R O F E S S I O N A L E X P E R I E N C E
MARKET FORCE INFORMATION § NORCROSS, GA
Quality Control Auditor Jul 2011 – Dec 2011, Apr 2013 – Current
§ Capitalized on industry expertise in reviewing, evaluating, and editing client reports, including written and
photographic elements to ensure accuracy, content, and standards.
§ Dependably learned new client and project requirements with minimal supervision in a fast-paced, high-volume,
telecommuting environment.
§ Performed quality testing and evaluated questionnaires for accuracy and usability.
§ Facilitated training and mentorship to staff within the department in accordance with company guidelines.
§ Designed training and procedural documentation for departmental functions.
HYPNOSIS INSTITUTE INTERNATIONAL § ATLANTA, GA
Business Office Manager/Executive Assistant Dec 2008 – Mar 2010
§ Managed the day-to-day operations of a successful Atlanta hypnotherapist office including correspondence,
appointments, billing, marketing/retention, basic accounting, and travel arrangements.
§ Successfully completed integration and standardization of multiple contact databases into one InfusionSoft CRM
database.
§ Designed a new company website on a WordPress platform that resulted in a traffic increase of 300%.
§ Created ODBC connectivity between company database and InfusionSoft CRM database to measure web traffic
and information requests for conversion to potential clients.

2. DENISE BURKART-HAYNES
, 831 ANNA COURT, LAWRENCEVILLE, GEORGIA 30044 ( (404) 667.3534 : DENISEDHAYNES@GMAIL.COM
https://www.linkedin.com/in/denisedhaynes/ P a g e 2
TEK SYSTEMS – MAXIM GROUP § NORCROSS, GA
Systems Analyst – Client: NCR Jul 2000 – Feb 2002
§ Communicated with end users to identify needs and set project scope.
§ Designed application flow, user interface, connectivity, queries, reports and database back-end for web-based
applications.
§ Displayed technical skills in coding and maintaining various intranet applications with a range of functionality,
from scope to implementation.
§ Retrieved database back-ends using Stored Procedures, MS-SQL, T-SQL, ODBC, and Microsoft Access and coded
program intranet applications through XML, HTML/CSS, and Visual Basic.
§ Conceptualized graphical design and programmed graphical elements, which included troubleshooting, testing,
and installation of application.
§ Drafted ad hoc SQL and T-SQL statements, queries, and reports and stored procedures on live data as required
§ Supported user interface and databases for legacy applications (including troubleshooting, upgrades, data permissions,
data recovery, and ODBC connectivity).
§ Assumed full accountability in providing technical support and training for users of legacy applications.
E D U C A T I O N
BACHELOR OF SCIENCE IN PSYCHOLOGY, In Progress (Completion Date: 2017)
GEORGIA PERIMETER COLLEGE, DUNWOODY, GA
BRIGHAM YOUNG UNIVERSITY, PROVO, UT
P R O F E S S I O N A L D E V E L O P M E N T
SQL Certification, In Progress (Completion Date: Dec 2015)
IT University, Online
Certified Hypnotherapist/Registered Behavioral Therapist
Hypnosis Institute International, Atlanta, GA
T E C H N I C A L S K I L L S
Microsoft Office Applications (Word, Excel, PowerPoint, and Access)
SQL Server | Oracle SQL*Plus | MS SQL | T-SQL | Microsoft Project | Lotus Notes | InfusionSoft
WordPress| PhotoShop | HTML | JavaScript | XML | XSL | Dreamweaver | ASP and VB Scripting
Business Objects | Paint Shop Pro | Microsoft Visual Basic | Oracle SQL*Plus | CSS 1, 2 | VB Script
Lotus | Smart Suite | Visual InterDev