Designing Talking Devices by Karen Kaushansky of Jawbone

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Designing Talking Devices delivered by Karen Kaushansky of Jawbone at Device Design Day 2011 hosted by Kicker Studio. Jawbone designs world-class wireless headsets and speakers/speakerphones built for the mobile lifestyle. Not only are these devices used to communicate and stream audio content, but they also deliver intelligent and timely audio experiences/notifications directly to the user. These devices talk to you, tell you who's calling, tell you how much battery you have left and when it's running low, and provide feedback as you're completing tasks. In this talk, Karen Kaushansky will share lessons learned from creating audio experiences for various Jawbone products and design guidelines that can be applied to any consumer device that offers feedback to its users.

Technology Business

Designing Talking Devices
Karen Kaushansky
karenk@jawbone.com

DEVICES FOR THE MOBILE LIFESTYLE

PERSONAL & SHARED PERSONAL & COMMUNITY HEALTH
AUDIO LIFESTYLE LIFESTYLE

CONNECTED & UPDATEABLE
SERVICES PLATFORM

JAWBONE AUDIO EXPERIENCE

Tells you when it’s on

…and lets you know what’s
happening

PERSONALIZATION

“A bombshell is
whispering in my ear,
just added a
VALENTONE to my ICON
from @jawbone and yes
I’m blushing”

DESIGN IN CONTEXT

Where and how will device be used

NOT ONLY ABOUT THE HERE AND NOW

Users bring their past experiences
and expectations to the device
and the interactions.

SOCIAL ACCEPTANCE AND PERCEPTION

How does it feel?

Is the intent to change behavior?

SPEAK IT

It’s not just what you say
but how you say it

AUDIO PLAYBACK CONSIDERATIONS

• How many different prompts?
• Is audio dynamic?
• Memory requirements for audio storage
• Text-To-Speech vs pre-recorded audio
• Localization

BEYOND TALKING

Create a language with LEDs
or haptic feedback

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Designing Talking Devices by Karen Kaushansky of Jawbone

1. Designing Talking Devices Karen Kaushansky karenk@jawbone.com

2. DEVICES FOR THE MOBILE LIFESTYLE PERSONAL & SHARED PERSONAL & COMMUNITY HEALTH AUDIO LIFESTYLE LIFESTYLE CONNECTED & UPDATEABLE SERVICES PLATFORM

3. JAWBONE AUDIO EXPERIENCE Tells you when it’s on …and lets you know what’s happening

4. PERSONALIZATION “A bombshell is whispering in my ear, just added a VALENTONE to my ICON from @jawbone and yes I’m blushing”

5. DESIGN IN CONTEXT Where and how will device be used

6. CONSIDER THE NON-USE CASES

7. NOT ONLY ABOUT THE HERE AND NOW Users bring their past experiences and expectations to the device and the interactions.

8. SOCIAL ACCEPTANCE AND PERCEPTION How does it feel? Is the intent to change behavior?

9. Why do devices talk?

10. GIVE INSTRUCTIONS

11. OFFER INFORMATION

12. GIVE FEEDBACK

13. CREATES PERSONALITY

14. ….AND MAGIC

15. THE POWER OF AUDIO Email alert

16. SPEAK IT It’s not just what you say but how you say it

17. AUDIO PLAYBACK CONSIDERATIONS • How many different prompts? • Is audio dynamic? • Memory requirements for audio storage • Text-To-Speech vs pre-recorded audio • Localization

18. CONCATENATED AUDIO 415-678-9872

19. BEYOND TALKING Create a language with LEDs or haptic feedback

20. Thank you karenk@jawbone.com

Designing Talking Devices by Karen Kaushansky of Jawbone

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